1. Sigrid Adams
Current West Australian C Class Driver Licence
National Police Clearance Receipt No. 967366
REIWA sales representative registration no. 59146
Core Competencies
Enjoy a challenge and offer a wholehearted and enthusiastic approach
to my responsibilities and consistently follow through to the final stages
of projects
Confident in solving problems and constantly seek to improve current
procedures to attain a more effective and efficient working environment
Confident network development abilities
Sound skills in understanding the necessity of providing timely,
responsive, high quality and professional customer focussed service to
Residents and Patients.
Ability to interact in a friendly, professional manner with Health Care
providers, colleagues, Senior Management and tradespeople
Proven caring support and liaison experience dealing with people an all
levels
Understand and interpret Legislation in regards to Village management
and explain in easy to understand terminology its importance and relevance
to the person
Demonstrated ability to provide leadership to foster a cohesive and
supportive team in a climate of significant organisational change
Confidence in managing confrontation on issues of principle or logic
Reliable to work independently and complete tasks using my own
initiative
Contribute as a productive and responsible team member providing
support to the whole team
Committed to providing the highest standard of service
Effective organisational skills including prioritising tasks
Ensure occupational health and safety policies are followed
Ability to empathise with people on all levels in a friendly manner
A keen interest and natural mentoring skills to encourage people to
develop to their highest potential
Keen to learn new skills and seek to advance current skill levels
Flexible to handle a range of responsibilities and multi-task
Senior First Aid with experience with diabetic conditions, wound care
and ongoing wound management
Qualified Accreditation Surveyor (RVA)
2. Certificates and Qualifications
October 2013 – current
Committee member Property Council
-regular speaker to Village Managers
-co wrote national generis policy and procedure manual retirement
villages
March 2012 – May 2014
Curtin University
Business growth and master class program
-Marketing
-Finances
-Human Resources
-Project management
-Managing change
-Brand leadership
-Negotiation
Feb 2009 Real Estate and Business Sales Representative
REIWA
Dec 2008 Certificate IV Business Marketing
Challenger Tafe
Apr 2007 Certificate IV in Business Management (BSB41101)
Challenger TAFE
Monitor a Safe Workplace
Address Customer Needs
Implement Operational Plans
Implement Continuous Improvement
Coordinate Implementation of Customer Service Strategies
Develop Teams and Individuals
Jun 2007 RVA Accreditation Surveyor
Expand knowledge and understanding about the process of
accreditation
Become a qualified team member assisting with Village
accreditation process
Aug 2005 Pathology Specimen Collection
Royal Perth Hospital
2005 Certificate IV and Diploma in Case Management
Neil Headford and Associates
Workplace Training and Assessment
2004 Statement of Attainment as part of Certificate III in Pathology
Specimen Collection
WA School of Pathology
Perform Blood Collection
3. Mar 2004 Workplace Documentation Training Program
Southern Cross Care (WA) Inc
Aug 2003 Risk Assessment Training
Chamber of Commerce and Industry
June 2003 Certificate III Community and Health Services
Dillon Whitelaw and Associates Pty LTd
Senior First Aid
Dealing with Loss and Grief
Understanding Normal Growth and Development
Working with an individual with a Disability
Medication Administration and Monitoring
Workplace Occupational Health and Safety
4. Employment
2015 – current Village Solutions Australia
Director of Sales
2008 – 2015 Village Solutions Australia
Sales and Operations Manager
2008-October 2013 Retirement Village Association
Position Accreditation Surveyor
Feb 2009-July 2011 Aevum Pty Ltd
Position Contracted to Manage
River Parks and River Pines Retirement Villages,
Wilson WA
Halls Head Village and Murray River Village WA
Responsibilities Manage Village Operations
Oversee and attend to areas of non-compliance of legislation
Establish resident harmony
Attend to maintenance items
Establish and implement a preventative maintenance register
Attend to all resident requests
Establish a structured operational management plan
Current City of Fremantle
Position Contracted to manage
Tapper Street Mews Retirement Village, Fremantle WA and
Fred Wright Aged Accommodation
Responsibilities Manage Village Operations
Oversee all areas of legislative compliance
Maintain resident satisfaction
Attend to all areas of preventative and ongoing maintenance
Sales and marketing of vacant units
Sep 2008-Mar 2009 Karrinyup Lake Lifestyle Village
Position: Crisis Management
Responsibilities: Temporarily Manage Village Operations
Rectify and clarify Legislative Standards
Implement Management Systems
Implement communication between Residents and
Owners/Developers
Record keeping and report writing to all stakeholders and
interested parties
Oct 2007- Aug 2008 Indian Ocean Living
Position Sales and Marketing
Work with developer/owner on pre-construction of new
village
Liaise with Council, architects and all relevant stakeholders
Assist in capital raising
Report to Melbourne based company directors
Research
Provide information and act as tour guide to shareholders
5. Aug 2005 – Oct 2007 Southern Cross Aged Care WA
Position: Relief and Permanent Independent Living Unit Manager
Working in all Metropolitan and South West located Villages
such as Woodstock West Village, Bunbury and Success Village,
Success
Responsibilities: Prior to Resident Entry
Acting as a resource for prospective residents by having a
good working knowledge and up to date database of
available services within their local Community.
Coordinating pre-start or unit refurbishments for resale in
collaboration with Property Systems Administrator
At Point of Entry
Managing Resident Contract queries and ensuring the
contractual obligations for both the Resident and Operator
are maintained as state in the Lease for Life Agreement
Contributing to the budge process and monitoring the
Village budge expenditure to meet the endorsed outcome
Delivering Site Base Customer Service and Facilitating
Independent Living by:
Keeping up with the latest trends and issues within the
Senior Services and Retirement Village sector
Establishing, promoting and coordinating site or community
based education and lifestyle forums in the related fields for
Village Residents
Continuous Improvement
Developing, implementing and reporting appropriate
strategies to rectify issues raised by Residents
Ensuring that services delivered meet requirements of
Retirement Villages Legislation, Standards and Regulations
Village Management
Maintaining ongoing requirements in relation to the physical
environment
Coordinating of continued occupancy and refurbishment of
Independent Living Units upon vacation in collaboration
with Property Systems Manager
Identifying, monitoring and recording occurrences of
hazards, incidents and accidents
Assessing and coordinator of maintenance provided
against budget performance
Workplace Highlights
Working closing with tradespeople to overcome severe
flooding to ensure the damage was contained promptly
causing the least disruption to Residents
Ensuring detailed laminated plans were available for future
emergencies
Handling two unfriendly factions to arrive at a limited
acceptance
Introduced new guidelines to ensure greater efficiencies
6. Negotiated new rates for programmed maintenance to
break monopoly and reduce rates
Implemented a range of improvements and tackled several
difficult situations
Apr 1997 – Apr 2005 Southern Cross Aged Care WA
Position: Hostel Supervisor
Villa Pelletia – Intellectually Disable, Frail Aged and people with
Mental Health and Dementia Hostel
Responsibilities: Ensure the safety and welfare of Residents through encouraging
socialisation and expansion of daily interests including:
Extensive liaison with families, Residents and Health Care
Provides to answer queries, handle problems, provide
support and ensure health needs are met
Administering and recording medications
Documentation control including daily reports, Care Plan,
progress notes, incident reports and general records
Attend to pain assessments and management
Ensure Care Plans re followed and updated
Maintain health and safety standards
Supervise Staff, Students and Volunteers
Position: Continence Coordinator
Developed a system for efficient management and
implementation of on-line ordering
Handled Assessments, Management and Allocation
Achievements:
On own initiative implemented an on-line continence
Programme
Compiled a Learning Package
Reduced costs by 30%
7. Volunteer Work
Southern Cross Aged Care
Volunteer Driver
Committee Member for end of year functions attended by approximately
600 people
Fund Raising Volunteer at Villa Pelletier
Fremantle Football Club Fundraising Committee