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Sigrid Adams
Current West Australian C Class Driver Licence
National Police Clearance Receipt No. 967366
REIWA sales representative registration no. 59146
Core Competencies
 Enjoy a challenge and offer a wholehearted and enthusiastic approach
to my responsibilities and consistently follow through to the final stages
of projects
 Confident in solving problems and constantly seek to improve current
procedures to attain a more effective and efficient working environment
 Confident network development abilities
 Sound skills in understanding the necessity of providing timely,
responsive, high quality and professional customer focussed service to
Residents and Patients.
 Ability to interact in a friendly, professional manner with Health Care
providers, colleagues, Senior Management and tradespeople
 Proven caring support and liaison experience dealing with people an all
levels
 Understand and interpret Legislation in regards to Village management
and explain in easy to understand terminology its importance and relevance
to the person
 Demonstrated ability to provide leadership to foster a cohesive and
supportive team in a climate of significant organisational change
 Confidence in managing confrontation on issues of principle or logic
 Reliable to work independently and complete tasks using my own
initiative
 Contribute as a productive and responsible team member providing
support to the whole team
 Committed to providing the highest standard of service
 Effective organisational skills including prioritising tasks
 Ensure occupational health and safety policies are followed
 Ability to empathise with people on all levels in a friendly manner
 A keen interest and natural mentoring skills to encourage people to
develop to their highest potential
 Keen to learn new skills and seek to advance current skill levels
 Flexible to handle a range of responsibilities and multi-task
 Senior First Aid with experience with diabetic conditions, wound care
and ongoing wound management
 Qualified Accreditation Surveyor (RVA)
Certificates and Qualifications
October 2013 – current
Committee member Property Council
-regular speaker to Village Managers
-co wrote national generis policy and procedure manual retirement
villages
March 2012 – May 2014
Curtin University
Business growth and master class program
-Marketing
-Finances
-Human Resources
-Project management
-Managing change
-Brand leadership
-Negotiation
Feb 2009 Real Estate and Business Sales Representative
REIWA
Dec 2008 Certificate IV Business Marketing
Challenger Tafe
Apr 2007 Certificate IV in Business Management (BSB41101)
Challenger TAFE
 Monitor a Safe Workplace
 Address Customer Needs
 Implement Operational Plans
 Implement Continuous Improvement
 Coordinate Implementation of Customer Service Strategies
 Develop Teams and Individuals
Jun 2007 RVA Accreditation Surveyor
 Expand knowledge and understanding about the process of
accreditation
 Become a qualified team member assisting with Village
accreditation process
Aug 2005 Pathology Specimen Collection
Royal Perth Hospital
2005 Certificate IV and Diploma in Case Management
Neil Headford and Associates
 Workplace Training and Assessment
2004 Statement of Attainment as part of Certificate III in Pathology
Specimen Collection
WA School of Pathology
 Perform Blood Collection
Mar 2004 Workplace Documentation Training Program
Southern Cross Care (WA) Inc
Aug 2003 Risk Assessment Training
Chamber of Commerce and Industry
June 2003 Certificate III Community and Health Services
Dillon Whitelaw and Associates Pty LTd
 Senior First Aid
 Dealing with Loss and Grief
 Understanding Normal Growth and Development
 Working with an individual with a Disability
 Medication Administration and Monitoring
 Workplace Occupational Health and Safety
Employment
2015 – current Village Solutions Australia
Director of Sales
2008 – 2015 Village Solutions Australia
Sales and Operations Manager
2008-October 2013 Retirement Village Association
Position Accreditation Surveyor
Feb 2009-July 2011 Aevum Pty Ltd
Position Contracted to Manage
River Parks and River Pines Retirement Villages,
Wilson WA
Halls Head Village and Murray River Village WA
Responsibilities Manage Village Operations
 Oversee and attend to areas of non-compliance of legislation
 Establish resident harmony
 Attend to maintenance items
 Establish and implement a preventative maintenance register
 Attend to all resident requests
 Establish a structured operational management plan
Current City of Fremantle
Position Contracted to manage
Tapper Street Mews Retirement Village, Fremantle WA and
Fred Wright Aged Accommodation
Responsibilities Manage Village Operations
 Oversee all areas of legislative compliance
 Maintain resident satisfaction
 Attend to all areas of preventative and ongoing maintenance
 Sales and marketing of vacant units
Sep 2008-Mar 2009 Karrinyup Lake Lifestyle Village
Position: Crisis Management
Responsibilities: Temporarily Manage Village Operations
 Rectify and clarify Legislative Standards
 Implement Management Systems
 Implement communication between Residents and
Owners/Developers
 Record keeping and report writing to all stakeholders and
interested parties
Oct 2007- Aug 2008 Indian Ocean Living
Position Sales and Marketing
 Work with developer/owner on pre-construction of new
village
 Liaise with Council, architects and all relevant stakeholders
 Assist in capital raising
 Report to Melbourne based company directors
 Research
 Provide information and act as tour guide to shareholders
Aug 2005 – Oct 2007 Southern Cross Aged Care WA
Position: Relief and Permanent Independent Living Unit Manager
Working in all Metropolitan and South West located Villages
such as Woodstock West Village, Bunbury and Success Village,
Success
Responsibilities: Prior to Resident Entry
 Acting as a resource for prospective residents by having a
good working knowledge and up to date database of
available services within their local Community.
 Coordinating pre-start or unit refurbishments for resale in
collaboration with Property Systems Administrator
At Point of Entry
 Managing Resident Contract queries and ensuring the
contractual obligations for both the Resident and Operator
are maintained as state in the Lease for Life Agreement
 Contributing to the budge process and monitoring the
Village budge expenditure to meet the endorsed outcome
Delivering Site Base Customer Service and Facilitating
Independent Living by:
 Keeping up with the latest trends and issues within the
Senior Services and Retirement Village sector
 Establishing, promoting and coordinating site or community
based education and lifestyle forums in the related fields for
Village Residents
Continuous Improvement
 Developing, implementing and reporting appropriate
strategies to rectify issues raised by Residents
 Ensuring that services delivered meet requirements of
Retirement Villages Legislation, Standards and Regulations
Village Management
 Maintaining ongoing requirements in relation to the physical
environment
 Coordinating of continued occupancy and refurbishment of
Independent Living Units upon vacation in collaboration
with Property Systems Manager
 Identifying, monitoring and recording occurrences of
hazards, incidents and accidents
 Assessing and coordinator of maintenance provided
against budget performance
Workplace Highlights
 Working closing with tradespeople to overcome severe
flooding to ensure the damage was contained promptly
causing the least disruption to Residents
 Ensuring detailed laminated plans were available for future
emergencies
 Handling two unfriendly factions to arrive at a limited
acceptance
 Introduced new guidelines to ensure greater efficiencies
 Negotiated new rates for programmed maintenance to
break monopoly and reduce rates
 Implemented a range of improvements and tackled several
difficult situations
Apr 1997 – Apr 2005 Southern Cross Aged Care WA
Position: Hostel Supervisor
Villa Pelletia – Intellectually Disable, Frail Aged and people with
Mental Health and Dementia Hostel
Responsibilities: Ensure the safety and welfare of Residents through encouraging
socialisation and expansion of daily interests including:
 Extensive liaison with families, Residents and Health Care
Provides to answer queries, handle problems, provide
support and ensure health needs are met
 Administering and recording medications
 Documentation control including daily reports, Care Plan,
progress notes, incident reports and general records
 Attend to pain assessments and management
 Ensure Care Plans re followed and updated
 Maintain health and safety standards
 Supervise Staff, Students and Volunteers
Position: Continence Coordinator
 Developed a system for efficient management and
implementation of on-line ordering
 Handled Assessments, Management and Allocation
Achievements:
 On own initiative implemented an on-line continence
Programme
 Compiled a Learning Package
 Reduced costs by 30%
Volunteer Work
Southern Cross Aged Care
Volunteer Driver
Committee Member for end of year functions attended by approximately
600 people
Fund Raising Volunteer at Villa Pelletier
Fremantle Football Club Fundraising Committee

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Sigird resume 2016

  • 1. Sigrid Adams Current West Australian C Class Driver Licence National Police Clearance Receipt No. 967366 REIWA sales representative registration no. 59146 Core Competencies  Enjoy a challenge and offer a wholehearted and enthusiastic approach to my responsibilities and consistently follow through to the final stages of projects  Confident in solving problems and constantly seek to improve current procedures to attain a more effective and efficient working environment  Confident network development abilities  Sound skills in understanding the necessity of providing timely, responsive, high quality and professional customer focussed service to Residents and Patients.  Ability to interact in a friendly, professional manner with Health Care providers, colleagues, Senior Management and tradespeople  Proven caring support and liaison experience dealing with people an all levels  Understand and interpret Legislation in regards to Village management and explain in easy to understand terminology its importance and relevance to the person  Demonstrated ability to provide leadership to foster a cohesive and supportive team in a climate of significant organisational change  Confidence in managing confrontation on issues of principle or logic  Reliable to work independently and complete tasks using my own initiative  Contribute as a productive and responsible team member providing support to the whole team  Committed to providing the highest standard of service  Effective organisational skills including prioritising tasks  Ensure occupational health and safety policies are followed  Ability to empathise with people on all levels in a friendly manner  A keen interest and natural mentoring skills to encourage people to develop to their highest potential  Keen to learn new skills and seek to advance current skill levels  Flexible to handle a range of responsibilities and multi-task  Senior First Aid with experience with diabetic conditions, wound care and ongoing wound management  Qualified Accreditation Surveyor (RVA)
  • 2. Certificates and Qualifications October 2013 – current Committee member Property Council -regular speaker to Village Managers -co wrote national generis policy and procedure manual retirement villages March 2012 – May 2014 Curtin University Business growth and master class program -Marketing -Finances -Human Resources -Project management -Managing change -Brand leadership -Negotiation Feb 2009 Real Estate and Business Sales Representative REIWA Dec 2008 Certificate IV Business Marketing Challenger Tafe Apr 2007 Certificate IV in Business Management (BSB41101) Challenger TAFE  Monitor a Safe Workplace  Address Customer Needs  Implement Operational Plans  Implement Continuous Improvement  Coordinate Implementation of Customer Service Strategies  Develop Teams and Individuals Jun 2007 RVA Accreditation Surveyor  Expand knowledge and understanding about the process of accreditation  Become a qualified team member assisting with Village accreditation process Aug 2005 Pathology Specimen Collection Royal Perth Hospital 2005 Certificate IV and Diploma in Case Management Neil Headford and Associates  Workplace Training and Assessment 2004 Statement of Attainment as part of Certificate III in Pathology Specimen Collection WA School of Pathology  Perform Blood Collection
  • 3. Mar 2004 Workplace Documentation Training Program Southern Cross Care (WA) Inc Aug 2003 Risk Assessment Training Chamber of Commerce and Industry June 2003 Certificate III Community and Health Services Dillon Whitelaw and Associates Pty LTd  Senior First Aid  Dealing with Loss and Grief  Understanding Normal Growth and Development  Working with an individual with a Disability  Medication Administration and Monitoring  Workplace Occupational Health and Safety
  • 4. Employment 2015 – current Village Solutions Australia Director of Sales 2008 – 2015 Village Solutions Australia Sales and Operations Manager 2008-October 2013 Retirement Village Association Position Accreditation Surveyor Feb 2009-July 2011 Aevum Pty Ltd Position Contracted to Manage River Parks and River Pines Retirement Villages, Wilson WA Halls Head Village and Murray River Village WA Responsibilities Manage Village Operations  Oversee and attend to areas of non-compliance of legislation  Establish resident harmony  Attend to maintenance items  Establish and implement a preventative maintenance register  Attend to all resident requests  Establish a structured operational management plan Current City of Fremantle Position Contracted to manage Tapper Street Mews Retirement Village, Fremantle WA and Fred Wright Aged Accommodation Responsibilities Manage Village Operations  Oversee all areas of legislative compliance  Maintain resident satisfaction  Attend to all areas of preventative and ongoing maintenance  Sales and marketing of vacant units Sep 2008-Mar 2009 Karrinyup Lake Lifestyle Village Position: Crisis Management Responsibilities: Temporarily Manage Village Operations  Rectify and clarify Legislative Standards  Implement Management Systems  Implement communication between Residents and Owners/Developers  Record keeping and report writing to all stakeholders and interested parties Oct 2007- Aug 2008 Indian Ocean Living Position Sales and Marketing  Work with developer/owner on pre-construction of new village  Liaise with Council, architects and all relevant stakeholders  Assist in capital raising  Report to Melbourne based company directors  Research  Provide information and act as tour guide to shareholders
  • 5. Aug 2005 – Oct 2007 Southern Cross Aged Care WA Position: Relief and Permanent Independent Living Unit Manager Working in all Metropolitan and South West located Villages such as Woodstock West Village, Bunbury and Success Village, Success Responsibilities: Prior to Resident Entry  Acting as a resource for prospective residents by having a good working knowledge and up to date database of available services within their local Community.  Coordinating pre-start or unit refurbishments for resale in collaboration with Property Systems Administrator At Point of Entry  Managing Resident Contract queries and ensuring the contractual obligations for both the Resident and Operator are maintained as state in the Lease for Life Agreement  Contributing to the budge process and monitoring the Village budge expenditure to meet the endorsed outcome Delivering Site Base Customer Service and Facilitating Independent Living by:  Keeping up with the latest trends and issues within the Senior Services and Retirement Village sector  Establishing, promoting and coordinating site or community based education and lifestyle forums in the related fields for Village Residents Continuous Improvement  Developing, implementing and reporting appropriate strategies to rectify issues raised by Residents  Ensuring that services delivered meet requirements of Retirement Villages Legislation, Standards and Regulations Village Management  Maintaining ongoing requirements in relation to the physical environment  Coordinating of continued occupancy and refurbishment of Independent Living Units upon vacation in collaboration with Property Systems Manager  Identifying, monitoring and recording occurrences of hazards, incidents and accidents  Assessing and coordinator of maintenance provided against budget performance Workplace Highlights  Working closing with tradespeople to overcome severe flooding to ensure the damage was contained promptly causing the least disruption to Residents  Ensuring detailed laminated plans were available for future emergencies  Handling two unfriendly factions to arrive at a limited acceptance  Introduced new guidelines to ensure greater efficiencies
  • 6.  Negotiated new rates for programmed maintenance to break monopoly and reduce rates  Implemented a range of improvements and tackled several difficult situations Apr 1997 – Apr 2005 Southern Cross Aged Care WA Position: Hostel Supervisor Villa Pelletia – Intellectually Disable, Frail Aged and people with Mental Health and Dementia Hostel Responsibilities: Ensure the safety and welfare of Residents through encouraging socialisation and expansion of daily interests including:  Extensive liaison with families, Residents and Health Care Provides to answer queries, handle problems, provide support and ensure health needs are met  Administering and recording medications  Documentation control including daily reports, Care Plan, progress notes, incident reports and general records  Attend to pain assessments and management  Ensure Care Plans re followed and updated  Maintain health and safety standards  Supervise Staff, Students and Volunteers Position: Continence Coordinator  Developed a system for efficient management and implementation of on-line ordering  Handled Assessments, Management and Allocation Achievements:  On own initiative implemented an on-line continence Programme  Compiled a Learning Package  Reduced costs by 30%
  • 7. Volunteer Work Southern Cross Aged Care Volunteer Driver Committee Member for end of year functions attended by approximately 600 people Fund Raising Volunteer at Villa Pelletier Fremantle Football Club Fundraising Committee