ARIS World

ARIS WORLD
ARIS 2015 UPDATE &
2016 ROAD MAP
Georg Simon, SVP Product Marketing
Dr. Helge Hess, SVP Product Management
© 2015 Software AG. All rights reserved.

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ARIS CUSTOMERS @ INNOVATION WORLD 2015
© 2015 Software AG. All rights reserved. For internal use only

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ARIS CLOUD
GROWTH SUCCESS IN 2015
200%
growth in
Free Trials
1.3 Mio€
largest Cloud
Deal
25% lower
infrastructure & operations
Costs
1000%
growth in
TCV
300%
growth in new
Customers

4 | © 2015 Software AG. All rights reserved. For internal use only
ARIS 9.8.2
Release Highlights
Customer
Experience
Management

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THE CUSTOMER JOURNEY BATTLE
BLOCKBUSTER VS. NETFLIX
vs.

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BLOCKBUSTER
CUSTOMER JOURNEY
100% human-to-human touch points … but bad customer experience

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NETFLIX
CUSTOMER JOURNEY
100% digital touch points … and excellent customer experience

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THE CUSTOMER JOURNEY BATTLE
BLOCKBUSTER VS. NETFLIX

A bad customer
experience is good,
as long no one else is
having a better one

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DISCOVER A NEW APPROACH!
CUSTOMER EXPERIENCE MANAGEMENT
Inside-out
perspective
• Capture business
requirements
• Design the business
processes
• Identify business
scenarios and their
risks
• Model process data
flows
• Test process
scenarios
Well-designed
touchpoints match
both perspectives
and lead to
customer-centricity
Customer
satisfaction
Outside-in
approach
• Design customer
journeys
• Define MoTs,
customer touchpoints
& pain points
• Define target KPIs
• Emphasize
customers’ emotions
& expectations
• Evaluate actual
customer journeys
Company´s
value

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CUSTOMER EXPERIENCE MANAGEMENT IN ARIS
INTRODUCES FOUR NEW MODEL TYPES
Customer Journey
Landscape
Customer
Touchpoint Map
Customer
Journey Map
Customer Touchpoint
Allocation Diagram

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DESIGN CUSTOMER EXPERIENCE
MODEL A CUSTOMER JOURNEY MAP
The journey from
end-to-end
• Design the customer journey
map with the several journey
steps
• Define touchpoints to the
corresponding journey steps
• Mark journey steps that have to
be improved by traffic light
symbols
• Emphasize touchpoints as
MoTs, pain points and best
practices

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CUSTOMER EXPERIENCE MANAGEMENT IN ARIS
CUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES
Business perspective Customer perspective
Two perspectives, two
levels, same topic
• Value added chain diagram and
customer journey landscape
similarly represent the higher
levels of description
• The customer touchpoint set
both perspectives into relation
• EPC and customer journey
map describe the same
processes on detail according
their particular point of view

ARIS 9.8.2
Release Highlights
API & Mobile
Framework

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PROCESS
ENRICHER
ARIS MOBILE USE CASES
IDEA
MANAGER RISK
CATCHER
PROCESS
TRAINING
INSTRUCTIONS
FINDER
MOBILE
SPREAD-
SHEETS
PICTURE TO
MODEL +INTERVIEW
GUIDE
Manager checks and approves process
improvements ...
Stakeholders will take actions
immediately if requested ...
Lot of potential,
isn‘t it?

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MOBILE USE CASES
ARIS IDEA & REQUIREMENTS MANAGER
Submit & Notify
Approve / Reject

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MOBILE USE CASES
• All information from ARIS
dynamically
• Link into ARIS Connect
• Instructions as Video, Picture,
Audio and Text
• Safety, Roles, Contacts
ARIS PROCESS GUIDE

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MOBILE USE CASES
ARIS PICTURE-TO-MODEL
1. Sketch a process 2. Take a picture 3. Generate a model

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App Usage
ARIS Mobile
Framework
ARIS
Server
Partner Customers
App Development
SAG
ARIS API & MOBILE FRAMEWORK
ARIS APP ECOSYSTEM

ARIS 9.8.2
Release Highlights
Usability, Performance &
Scalability

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ARIS CONNECT – CONTRIBUTION
GET MORE PEOPLE ENGAGED
level of process management expertise moreless
Viewer
Office Staff
View & collaborate
on a business
process
Contributing
Viewers
Office Staff
involved in
process design
activities
+ contribute
content on
processes or
simple
descriptions
Designer
Trained
modelers taking
care of models
& structures
+ model in a
structured way
Architects
CoE member
setting
standards &
frameworks
+ manage the
ARIS environment
and expert
activities

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Objects and
relationships
can be added
Edit / add /
change
attributes
ARIS CONNECT – CONTRIBUTION
GET MORE PEOPLE ENGAGED

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ARIS CONNECT – GLOSSARY
DISPLAY MAJOR ASSETS FROM A DATABASE
Glossary on
• Systems
• Roles
• Documents
• Processes
• …
Database-wide
search
Easy paging
mechanism to
browse even
very long lists

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ARIS CONNECT – OBJECT TAGGING
BETTER COLLABORATION
Collaboration on objects
• TAGS catch the context
of a collaboration activity
• TAGS on objects that are
commented on are auto-
generated
• See all comments on
certain objects
• Available in the portal
and design thin client
Click
Auto-Tag

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ARIS RELEASE HIGHLIGHTS
BETTER PERFORMANCE & SCALABILITY
IMPROVED UPDATE AND
PATCH EXPERIENCE
REDUCED DISK SPACE AND
MEMORY REQUIREMENTS
BETTER ROBUSTNESS,
RESPONSIVENESS &
STARTUP PERFORMANCE
NEW HEALTH CHECK,
MONITORING AND
OPERATION CAPABILITIES

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NEW HEALTH CHECK FUNCTIONALITY
Quick overview on system
status of modeling server
Easy access to detailed
status information
Fast identification of
infrastructure issues

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ENTERPRISE BPMN
„Typed“ lane symbols give
the BPMN lanes a meaning
and integrate them into the
process architecture.
Complementing BPMN
lanes with business logic
Reusing ARIS objects as
BPMN lanes
Analyzing org- and IT-
systems beyond models

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Task being carried out
Table-based entry for quick and automated creation of BPMN models
Insert smart design
Enter your process flow through this
overlay table to populate the diagram
ENTERPRISE BPMN – SMART DESIGN

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NEW IDENTITY FOR ARISCLOUD.COM

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MORE ARIS CLOUD USE CASES
NEW: BUSINESS STRATEGY
NEW: SIMULATION
NEW: MODEL-TO-EXECUTE
NEW: ARIS ACCESS

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BETTER ARIS – ALFABET INTEROPERABILITY
DIRECT ACCESS OF ASSETS IN ALFABET
1) Select ARIS object
2) Trigger ‘Link’ action
3) Select Alfabet asset
 Asset is linked and synched
• Asset types can be configured
• If the master in Alfabet is
deleted, the slave can either be
unlinked or deleted during a
synchronization
• Available in ARIS 9.8 SR 2 (Oct
2015) and later
1
2
3

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BETTER ARIS – ALFABET INTEROPERABILITY
ALIGNED USER EXPERIENCE
Users can easily traverse between the user interfaces of ARIS and Alfabet for a 360-degree view of business
processes and their corresponding application portfolios.
navigate
to process
navigate
to system

ARIS
Road Map
Vision &
Strategy

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CUSTOMERS HAVE ENGAGED ACTIVELY IN
INNOVATION WORKSHOPS

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Quality
management
system (QMS)
Integrated
management
system (IMS)
Process
handbook/
portal/web
Enterprise
architecture
management
system (EAMS)
Environmental
Management
System (EMS)
Internal
control system
(ICS)
Document
management
system (DMS)
Enterprise
Risk
Management
system
CORPORATE KNOWLEDGE IN THE CONTEXT OF
DIGITAL TRANSFORMATION
• Top-down driven
• Limited value for daily work
• Missing integration with productivity tools
• Static and often outdated
• Heterogeneous solutions
• Gap between management and execution
• Gap between global standards and local
reality
Companies run central Management
systems, but …
• „Prosumers“ replace separation between
producers and consumers
• Easy adaptability to personal and
departmental conditions
• Great value for daily work
• Bi-directional integration with semi-
structured methods for project work
• Embedding risk and controls aspects
• Push for innovation, creativity and high-
performance teams
New approach for managing
Corporate Knowledge

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MANAGING THE DIGITAL TRANSFORMATION
Transformation Roadmap
Digital Workplace
Share best practices & micro-processes
Speed-up employees digitally!
Process
Competence
Center,
Process owners
Employee
Transformation Stage X Transformation Stage X+1
Management
Business
Model
Plan and manage the
transition systematically!
Business
Performance
Customer
Experience

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ARIS ROADMAP
COMBINING ARIS CONTENT WITH REAL WORLD DATA
ARIS Real World
DISCOVER
ANALYZE
VISUALIZE
• Business models &
business values
• Strategy & measures
• Business processes &
customer journeys
• Risks & controls
• Organization & roles
• Systems & technology
• Information & data
• Financial indicators
• Quality indicators
• Process runtime data
• IoT events
• Customer surveys
• Market information
• Competitive
information
Easy interpretation of your business questions

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API
ARIS ROADMAP
SAP INTEGRATION
Navigation
Synchronization
Collaboration
Governance
UI Integration
SAP Solution
Manager 7.2
ARIS
for SAP®

Questions &
Answers

ARIS World

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