This document announces a conference on improving work flow and team management in business process outsourcing and offshoring projects. The conference aims to help attendees learn strategies for overcoming obstacles, pitfalls and cultural misunderstandings that can hinder the success and cost-effectiveness of offshoring initiatives. The agenda covers various topics like outsourcing basics, offshoring to India, improving communication across cultures and time zones, vendor management best practices, and visions for the future of outsourcing. Attendees will learn how to embed outsourcing more effectively into their work flows, align business processes, and collaborate successfully across cultural differences.

1. Render Your IT Offshoring Projects
Successful and Profitable by Improving
Work Flow and Team Management
3rd CONFERENCE on
Business Process Outsourcing-
Improvement in Work Flow and
Team Management
Business Process Outsourcing- Improve the Quality of
Your Offshoring Processes with Improved Work Flow and
Team Management
13
20
BenefitfromcosteffectiveOffshoring
SolutionsbyOvercomingCulturalObstacles
andProcessPitfalls
LearnfromBestPracticeCaseStudies
fromIndustryLeadersoftheITIndustry,
OutsourcingSpecialistsandS
trategicSolutionsProviders.
Outsourcing and Offshoring are without doubts one of the most controversial but
cost effective strategies enabling growth in the IT business.
Key success factors for Outsourcing/Offshoring projects are the overcoming of
pitfalls located in soft facts like appropriate communication over long distances,
overcoming of work flow problems caused by different time zones, lack of under-
standing due to language and cultural misunderstandings.
In these days, Outsourcing and Offshoring solutions are all about ensuring business
needs by building strong relationships with service providers, capable of
delivering services from ressourceful locations at competitive prices and quality standards.
Visit our Conference on„Business Process Outsourcing- Improving Work Flow and
Team Management“ in Munich to learn more about strategies to overcome obstacles,
pitfalls and blocking factors during Outsourcing/Offshoring Projects
to achieve sucess and growth in offshoring projects.
© Produced by MBO Consulting
Sonja Uhl Manager Training and Events sonja.uhl@mbo-consulting.eu

2. MONDAY NOVEMBER 2013
09:00-09:30 Opening Speech
CONFERENCE ROOM
Opening Speech and Introduction to the Conference by the Chairman
09:30-10:15 Basics of Outsourcing/Offshoring Solutions
11:30-12:15
10:15-11:00 Offshoring of IT Processes to India
11:00 - 11:30- COFFEE BREAK
-
FOYER
CONFERENCE ROOM
13:15-14:00
12:15-13:15 BUFFET LUNCH FOYER
´Do´s and don´t´s for Outsourcing/Offshoring solutions
Benefits of outsourcing/offshoring especially in the IT industry
Pitfalls of offshoring solutions
Nearshoring, a targeted option for several industries
Embedding offshoring/outsourcing in a functioning workflow
Align business processes to outsourcing needs
Offshoring risks which hinder cost effieciency
When and why an Offshoring project goes wrong and what to learn from
Offshoring- what are the biggest pitfalls?
Collaboration with cultural differences
Working with cultural differences in offshoring projects
Top 5 key cultural misunderstandings in IT offshoring projects
How to improve the work flow
The communication pitfall – it s all about communication
How to improve communication and workflow processes
Key profit areas of the location India
Strong workforce potential in India: population size, IT qualifications,
English language skills, et.
Obstacles: time difference, cultural differences, dialect, etc.
Cultural clashes: Indian working culture vs Western working culture
Answer: Learn the cultural code of the other
Offshoring- A Cost Effective Solution?
Cultural Differences Leading and Maintaining Increased Revenue
CONFERENCE ROOM
CONFERENCE ROOM
CONFERENCE ROOM

3. 14:00-14:45 Raising Cultural Awareness- The Clue to Successful Outsourcing Projects
14:45-15:15 SourcingStrategiesandVendorManagement
15:45-16:30
16:30-17:30
VendorManagement-KeyFactorsforSuccess
17:30-19:00
Day 1- Afternoon NOVEMBER 2013
15:15-15:45 - COFFEE BREAK FOYER
Embedding of New Cloud Suppliers inside the network of your Existing Suppliers
Manage Provider Relationships Effectively
Manage/Monitor their Performance
Identify New Service Providers with High Quality Service Providers and the Ability
Improve in Flexibility in Your Relationships with Offshoring Provider.
Be agile and adapt to the newest trends in sourcing.
How to avoid cultural misunderstandings from the beginning
Cultural awareness as first step of solution
Cultural misunderstandings begin in the own receptive culture and company culture
Collaboration strategy with vendors: Analysing your own internal culture
Adapt the offshoring process to the own internal culture
Roundtable Discussions: Offshoring and Overcoming Cultural Pitfalls
How to Set Up the Right Sourcing Team and Management Team?
Vendor Management ?
Identifying
Developing key processes of vendor management within in the organisation
Co-Working with multiple Vendors
Managing your most strategic vendors
Establish the right balance of trust and control in vendor relationships
Networking Cocktail
Open Networking with Cocktails and Snacks
Discuss how to gain a competitive advantage by
overcoming obstacles in the cultural communication problems
CONFERENCE ROOM
CONFERENCE ROOM
CONFERENCE ROOM
CONFERENCE ROOM
FOYER

4. Offshoring, onshoring or nearshoring?
Key factors and tips for decision making
Which effect will have cloud and delivery models?
Chose offshoring/outsourcing providers and delivery model
Few experience of young indian programmers
CMM is a project management tool, not a solution for higher quality
Time and Price- how much is One Time Unit in Europe and One in India?
Cultural and Linguistic Differences with Effect on the Code and GUI -
Inappropriate GUI programming which have to be replaced produce hidden costs
Less assertiveness of Offshore Teams in India
Day 2 NOVEMBER 2013
09:00-09:30 Opening Speech
CONFERENCE HALL
09:30-10:15 Offshoring vs. Nearshoring
CONFERENCE HALL
10:15-11:00 CommunicationPitfallsinOffshoringProjects
The Value of the Face Time-On the Opposite Site of the Table or on the Opposite Side
of the Globe?
According to long-term studies, commmunication deterioriates over time if t
here is no period face-to-face interaction
Communication Matters- Linguistic Mismatching During IT Offshoring Projects
Effects of language problems to the code
11:30-12:15 Offshoring Projects in India- Planning and Reality?
12:15--13:15 - LUNCH BREAK
FOYER
11:00 - 11:30 - COFFEE BREAK
-
13:15-14:00 Bring Offshoring Solutions to the Bottom Line
14:00-14:45 Outsourcing in the Next 10 Years- Visions and Reality?
CONFERENCE HALL
END OF CONFERENCE
NETWORKING COFFEE
Opening Remarks by the Chairman
CONFERENCE HALL
Which key trends are effecting the IT Service industry and Providers?
Be agile and adapt to the newest trends in sourcing.
More innovation in IT Outsourcing
Costly pitfalls in outsourcing processes, eg. .networks, software, travel costs, etc.
What about costs for re-programming?
Which costs are provoced by cultural difference
Example: Germany-India
CONFERENCE HALL
CONFERENCE HALL
Ab 14:45- Open End
FOYER
FOYER