2. #SFsummit#SFsummit
Meet the Panelists
Joe Nolan
Executive Dir. of Social Media
Beachbody
@josephjnolan
Tammy Gordon
VP, Studios
AARP
@tammy
Will McInnes
CMO
Brandwatch
@willmcinnes
YOUR HOST TODAY:
2
10. #SFsummit#SFsummit 10
Simple Idea #1
As social moves from a silo
to being better through its
connection to everything
else in an organisation, so
does social data.
Proud, long-standing partners with Spredfast and happy to be here with so many friends and clients in the room.
How do we think about business value created through and with social?
Social media ROI is something of a holy grail – a dragon we have still yet to slay.
But perhaps we are looking in the wrong places?
Back in XXXX I used to run a group called MeasurementCamp.
Unfortunate name after the film XXXX.
Instead we’ve allowed us to be guilty of this kind of silliness as a community.
And yes, I know some of you are now feeling panicky about my battery levels at the time of this screenshot.
Obviously, I’m not going to stoop that low in front of a sophisticated crowd like you :-)
Credit to Gartner
Is it all over?
Or is it just beginning?
Think about other industries, technologies, media that went through this lifecycle.
Where are we? Put forward my view – just moving through the trough of D.
What we are really seeing, though, is very credible research being published now on the value of social media in business.
“examined the purchase decisions of 20,000 European consumers, across 30 product areas and more than 100 brands, in 2013 and 2014. Respondents were asked how significantly social media influenced their decision journeys and about instances when they themselves recommended products”
Social recommendations induced an average of 26 percent of purchases across all product categories, according to our data
Credit to Altimeter
At Brandwatch
Consumer insights for R&D and marketing
Driving B2B sales to be more targeted
CX - Small data – not millions of customers – the 1,500 who were actually talking about test driving their cars
During a recent Membership campaign, we received hundreds of comments from current members about our bag. We were able to quantify for the membership team the sentiment and trends within these complaints, and pass along the member’s names so our team could rectify the situation with the bags.