This collection of use cases shall help you to create new innovations in your industry using voice.

1. Use Cases
for
Voice Apps

2. Successful use cases from
the US and Germany
Alexa, ask Uber
to get me a ride.
Alexa, ask
Telekom how
high was my last
bill.
Alexa, ask
Deutsche Bahn
how much a Train
from Berlin to
Karlsruhe costs.
Alexa, ask
Capital One
when my next
payment is due?

3. Use cases B2C
• Offer customer service
• Check account balance
• Listen to audio content
• Collect customer feedback
• Detect customer needs
• Place orders

4. Use cases B2B
• Check inventory
• Book meetings
• Check account balance
• Place orders

5. Use cases
internal processes
• Sales team adds CRM
information in car via voice
• Trigger status changes in
processes
• Enter data into multiple system
without going from one
terminal to another

6. Use case banking

7. And now you!
Which use cases do you see
in your industry?

8. Background
of voice applications

9. Voice is a
natural way to
communicate
Usage without
hands is possible
All functionality is
directly accessible
Advantages of voice interfaces

10. All big tech companies
invest in voice
Amazon
Echo
Apple Siri Microsoft
Cortana
Google
Home

11. Amazon Echo
• Sold 3 million times
• Launch in Germany
26.10.2016
• Designed as a platform
• The functionality can be
extended via third party apps
called skills

12. Let‘s shape this new paradigm
together.
Tilmann Böhme
Founder
Tilmann@FutureOfVoice.com
+49 176 600 15 484