View the slides from Stella Connect's recent webinar on 7 Ways to Reward & Recognize Your Agents!

1. ©2019 StellaService. Proprietary & Confidential.
7 Actionable Ways to Reward
& Recognize Your Agents
November 19, 2019

2. Agenda
2
• Meet Jacob & Justin
• Rewards & Recognition Overview
• Types of Rewards
- Public Recognition
- Personalized Rewards
- Experiential Rewards
- Financial Rewards
- Career Advancement
• Key Takeaways Recap

3. Example 1: How ezCater Leverages Public Recognition
3
Slack Shoutout
Managers often post outstanding
customer reviews on Slack for all to
see, giving high performers a
morale boost and inspiring their
peers to perform better.
ezCater uses Slack to keep
agents in various locations
motivated and engaged
on a daily basis.

4. Example 2: How Turn5 Leverages Public Recognition
4
Wall of Fame
Turn5 dedicates an entire wall to
calling out top performers. If you’re
one of the top performers, your
picture goes up on the wall for
everyone to see.
Turn5 uses Stella Connect’s
rewards and recognition
platform to identify top
performers.

5. Example 3: How Stella Connect Personalizes Rewards
5
Kudos Collage
To recognize our very own support
member during CX Week, every
employee shared kudos and made
a collage to thank her for all
she does.
Personal touches make
recognition all the more
meaningful.

6. Example 4: How Moen Creates Experiential Rewards
6
Movie Offsite
Every two weeks, team leaders run
a rewards report in Stella Connect
to identify the most highly ranked
agents. The top agent can take a
peer offsite during work hours to a
movie across the street.
Moen creates an
experience that generates
constant chatter and
excitement on the floor.

7. Example 5: How AXA Creates Experiential Rewards
7
Trip & Training
Judges read all the customer
comments and chose a winning
agent. That agent gets flown from
England to Chicago to help train US
agents on how to use Stella Connect.
AXA encourages all agents
submit their favorite piece
of 5-star feedback to be
entered into a
competition.

8. Example 6: How Earnin Determines Financial Rewards
8
Bonus System
Reward votes from customers are
turned into cash incentives, which
are given to agents each week.
This encourages agents to bring
their A-Game during every
customer interaction.
Customer-directed rewards
are used to power a financial
incentive program developed
by the Earnin team.

9. Example 7: How Brooklinen Leverages Career Advancement
9
Career Mobility
Brooklinen leaders want
associates to grow in their
positions and become team leads
or subject-matter experts. That
opportunity helps keep the team
happy and engaged.
It’s hard to retain associates,
so Brooklinen gives them the
power to move up.

10. 7 Actionable Ways to Reward Agents
Kudos
Collage
Slack
Shoutouts
Wall of
Fame
Bonus
System
Experiential
Rewards
Trip &
Training
Career
Mobility
10

11. stellaconnect.io
©2019 Stella Connect. Proprietary & Confidential.