2. WHAT IS EMPLOYEE ENGAGEMENT FOR AN EMPLOYER?
Improved Business Outcomes
Employees feel pride and loyal working in the organization
Drawing employees knowledge and ideas to improve products and
services, and be innovative about how they work
Drawing out a deeper commitment from the employees
3. EMPLOYEE ENGAGEMENT DRIVERS
• Work of action
• Sense of accomplishment
• Resources
• Processes
• Pay
• Benefits
• Recognition
• Career opportunities
• Training and
Development
• Senior Leadership
• Managers
• Colleagues
• Valuing people
• Customers
• Policies & practices
• Performance
management
• Brand alignment
• Company reputation
• Diversity
• Physical work environment
• Work-life balance
4. CALCULATIONS
ENPS = (# of promoters - # of detractors) / total # of respondents
(ENPS: Net Promoter Score)
Example: If you ask every employee ‘How likely are you to
recommend this company as a place to work?
Calculate: Scale from 0-10
0- suggesting that they would warn people away
10- they would tell everyone they know to apply immediately
(0-6- indicate detractors), (7-8- passives), (9-10 promoters)
8. LIMITATIONS
Employees very much focused on their own position, little sense for bigger
picture
Lack of understanding employees perceptions regarding the organizations
strategy and its communication effects
Negative publicity
9. IMPACTS
Top policies are revealed
Difficult to match the IQ level
Security is at a greater risk
Providing them training – disengagement costs money
Message might turn into rumor sometimes (very fast)
Chaos and uncertainty increases
10. OPPORTUNITIES
Increased productivity = Increased profitability
Treat employees with respect
Let employees be themselves
Consistent implementation of one-to-one reviews
Review of career progression criteria
Easy process to recruit and retain employees- improving brand image
Group synergies/ sharing knowledge
Flat management structure
Competitive rates of pay
11. STATISTICS THAT PROVE EMPLOYEE ENGAGEMENT IS IMPORTANT
It costs up to $150,000 to replace a good employee
Highly engaged employees achieve
twice the annual net income of
organizations without
Customer
retention rates
are 18% higher
on average when
employees are
highly engaged
Employee
disengagement
costs more than
$500 billion per
year to the US
economy
Highly engaged workers are 2X more
likely to be top performers
Only 13% of
employees are
engaged
worldwide
Engaged
employees take
less sick days
(2.69 vs 6.19)
Only 35% of US
managers are
engaged in their
jobs
Managers
account for 70%
of the variance
in employee
engagement
scores
69% of
employees
report
engagement is a
problem in their
organization
6 companies that get employee engagement
Google: transperancy
American express- focus on behaviors
John lewis-empowering
Hyatt-employee development
Southwest airlines-purpose
Virgin- listening