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Tips and tricks, TOPdesk on Tour 2016, Manchester

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Jeroen Janssen

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Tips and tricks, TOPdesk on Tour 2016, Manchester

  1. 1. Tips & Tricks Jeroen Janssen
  2. 2. ON TOURON TOUR • Tips & Tricks in TOPdesk • Standard functionality • Get more out of your existing TOPdesk environment Topics
  3. 3. ON TOURON TOUR • https://releasenotes.topdesk.com Releasenotes
  4. 4. ON TOURON TOUR • http://productroadmap.topdesk.com Roadmap
  5. 5. ON TOURON TOUR Auto Refresh Overviews
  6. 6. ON TOURON TOUR Web Widget
  7. 7. ON TOURON TOUR Web Widget
  8. 8. ON TOURON TOUR Web Widget
  9. 9. ON TOURON TOUR Adding activities to existing templates
  10. 10. ON TOURON TOUR Adding activities to existing templates
  11. 11. ON TOURON TOUR • Availability of Services in Self Service Portal • Availability of Flows in Self Service Portal • Persons linked to objects • Used to be a manual action • Can be automated now Updating person groups
  12. 12. ON TOURON TOUR Updating person groups
  13. 13. ON TOURON TOUR Updating person groups
  14. 14. ON TOURON TOUR Updating person groups
  15. 15. ON TOURON TOUR Updating person groups
  16. 16. ON TOURON TOUR Optional fields form designer
  17. 17. ON TOURON TOUR Optional fields form designer
  18. 18. ON TOURON TOUR • openpage.jsp?url= • http://SERVERNAME/tas/secure/openpage.jsp?url=/tas/secure/sincident/ unid=[-UNID-] • http://localhost/tas/secure/openpage.jsp?url=/tas/secure/incident?unid= d7cc6b06293d456682132bf9adf2dcfe Open card in existing TOPdesk session Link to Incident.msg
  19. 19. ON TOURON TOUR • Add shortcut to the page • /tas/public/ssp/content/page/assetreservationplanner?assetType=TYPE Example Cars: • /tas/public/ssp/content/page/assetreservationplanner?assetType=Car Add link to specific asset group
  20. 20. ON TOURON TOUR Add link to specific asset group
  21. 21. ON TOURON TOUR Add link to specific asset group
  22. 22. ON TOURON TOUR Add link to specific asset group
  23. 23. ON TOURON TOUR • Large number of emails • Multiple buttons to call/change(activities) per email • http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-] Backup in test environment – Email links
  24. 24. ON TOURON TOUR Backup in test environment – Email links
  25. 25. ON TOURON TOUR Backup in test environment – Email links
  26. 26. ON TOURON TOUR Backup in test environment – Email links
  27. 27. ON TOURON TOUR • http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-] • [System.Own_branch.Website]/tas/public/contained/incidentpublic?unid=[ -UNID-] • https://extranet.topdesk.com/tas/public/contained/incidentpublic?unid=[ -UNID-] Backup in test environment – Email links
  28. 28. ON TOURON TOUR Quick buttons
  29. 29. ON TOURON TOUR • View this presentation online on www.slideshare.net/topdesk • Join Dr. TOPdesk session Questions? Jeroen Janssen j.janssen@topdesk.com

Jeroen Janssen

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