Teki Repalda

43 Abonné

With 22 years of work experience, Teki has been involved in BPO industry in the Philippines for the last 18 years with solid background and certification on customer analytics, performance management, learning development and workforce management strategies. She has instituted and established business transformation programs, training and quality initiatives both on an operational and enterprise level that revolve around Six Sigma projects, Corporate University and Curriculum Development as well as regulatory compliance and risk management. Teki is an ASQ-certified Six Sigma Master Black Belt. She is also an Agile Certified Practitioner (ACP) and a Certified SCRUM Master.

mindgears consulting mindgears six sigma organization customer experience customer relationship management bpo outsourcing call centers process improvement team leaders yellow belt tna competency analysis learning needs analysis organizational development mentoring onboarding competency mapping performance quadrants radar chart measures lean 5s service

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Teki Repalda

Présentations

MindGears Consulting | Competency Matters Engagement Project

Six Sigma Yellow Belt Program | Learning Meaningfully

A Roadmap to Improving a BPO Program

J’aime

THE PRESENTATION DESIGN CRASH COURSE

Pecha Kucha & Presentation Design by @itseugenec

Insights from our Workplace Learning Report

Introducing design thinking

The role of Design Thinking

Design Thinking: The one thing that will transform the way you think

Design Thinking - Bootcamp

UX STRAT Europe, Sarah Oey and Tim Loo, “Turning CX Strategy into CX Reality at Shell”

The Emerging Customer Experience Platform Trend

Customer experience architecture

Customer Experience Design Talk Idris Mootee

Creating Powerful Customer Experiences

Transforming Customer Experience: From Moments to Journeys

Global consumer discretionary: 2016 outlook

Case Study: Mastering digital disruption in retail

Manage Your Day to Day

John Maxwell's The Leadership Handbook

Booz Allen Field Guide to Data Science

Service Design Thinking - How to successfully innovate beyond buzzwords

This Is Service Design – UX Week 2011

on Service Design

UX design, service design and design thinking

5 Things I Wish I Knew – A Service Design Journey

Service Design

Creative Traction Methodology - For Early Stage Startups

Intro to Lean Practices & Tools

Lean Ovation by Cecile Roche and Luc Delamotte, Thales

The Evolution of Lean

Lean Startup - by Hristo Neychev (bring your ideas to life faster, smarter, and cheaper)

Salesforce CRM 7 domains of Success