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WHY THE F * * * SHOULD PE OPLE CARE?
«THE HARD PART IS
FINDING THE
PROBLEM TO SOLVE.»
KEVIN SYSTROM
CEO, INSTAGRAM
«A STARTUP IS A CO MPAN Y
THAT’S C ONFU SED AB OU T
1 WHAT IT S PRODU CT IS
2 WHO ITS CUSTO MERS ARE
3 H OW TO MAKE MO N EY»
DAVE MCCLURE
CEO, 500 STARTUPS
SOLUTION PROBLEM
PRODUCT MARKET
PRODUCT MA RK ETCOSTS
CAPAB I LITIES
G R OWT H
STR ATE GY
CO MP ETITI VE
STR ATE G Y
REVENUE
CHANNELS
PAR TNERS
PROFITAB ILITY
PRODUCT MA RK ETCOSTS
CAPAB I LITIES
G R OWT H
STR ATE GY
CO MP ETITI VE
STR ATE G Y
REVENUE
CHANNELS
PAR TNERS
PROFITAB ILITY
PRODUCT MA RK ETCOSTS
CAPAB I LITIES
G R OWT H
STR ATE GY
CO MP ETITI VE
STR ATE G Y
REVENUE
CHANNELS
PAR TNERS
PROFITAB ILITY
Y O U H A V E A N I D E A
Y O U B U I L D I T
Y O U L A U N C H I T .
C U S T O M E R S D O N ’ T B U Y I T .
Y O U R S T A R T U P D I E S
▶▶▶▶
▶M VP MSP
MI NI MUM VI ABLE P R ODUCT MINIMUM SELLABLE PRODUCT
TR AC TION
TIME
TR AC TION
TIME
?!
TR AC TION
TIME
CO NV ER SI ON
TU RN IN G U SE RS
INTO CU S TOME RS
%? TR A FFIC = $
TR AC TION
TIME
TR AC TION
TIME
BUILD I N G A P RODUCT
THAT THE M AR K ET WAN T S
TR AC TION
TIME
BUILD I N G A P RODUCT
THAT THE M AR K ET WAN T S
SCAL IN G TH E C OMPAN Y A RO UND
A P RO DCU T
BUILDING A P RODUCT THAT THE MARKET WAN TS
PRODUCT MARKET
REVENUE
CHANNELS
BUILDING A P RODUCT THAT THE MARKET WAN TS
PRODUCT MARKET
MONETIZATION
DI STRI BUTION
BUILDING A P RODUCT THAT THE MARKET WAN TS
PRODUCT MARKET
MONETIZATION
DI STRI BUTION
ENGAGEMENT
BUILDING A P RODUCT THAT THE MARKET WAN TS
PRODUCT MARKET
REVENUE
REACH
RETENTION
R E A C H
RETENT
IO
NRE
V
ENUE
BUILDING A P RODUCT THAT THE MARKET WAN TS
PRODUCT MARKET
R E A C H
RETENT
IO
NRE
V
ENUE
BUILDING A P RODUCT THAT THE MARKET WAN TS
PRODUCT MARKETEFFICIENCY
BUILDING A P RODUCT THAT THE MARKET WAN TS
REACH RETENTION REVENUE
X $ INVE ST X $ RETURNMARKETING ROI
BUILDING A P RODUCT THAT THE MARKET WAN TS
REACH RETENTION REVENUE
X $ INVE ST X $ RETURNMARKETING ROI
S ERVIC E DE SIGN ?
WHAT IS D ESIGN I N THE DI GITAL SPAC E?
D ESI G N C AN
CHANG E BU SI N ESS.
WHY IS GREAT DESIG N IS MO RE THAN PRETTY ?
CONVE RSIO N R ATES
ARE D ESI GN -D R I VEN .
DESIGN T HIN KIN G
«THE ES S ENTIAL A BILITY TO COMBINE EMPATHY,
CRE ATI V ITY AND RATIONALITY TO MEET USER  
N EEDS AND DRIVE B USINE SS SUCCE SS»
STR ATE GY
SERVICE DESIGN PROCESS
SCOPE STRUCTURE SKELETON SUR FA C E
«WHA T DO WE WA NT?»
M E ETS
«WHAT DO OURS USERS EXPECT?»
STR ATE GY
SERVICE DESIGN PROCESS
SCOPE STRUCTURE SKELETON SUR FA C E
TR ANSFORMS STRATEGIC GOALS
INTO FEATURES AND CONTENT.
B E C AR E FU L:
BENEFITS FOR THE USER, NOT FEATURES.
STR ATE GY
SERVICE DESIGN PROCESS
SCOPE STRUCTURE SKELETON SUR FA C E
WHAT'S IMPO RTA N T/R ELEVANT?
M E ETS
FLOWS, N OT SC REE NS.
STR ATE GY
SERVICE DESIGN PROCESS
SCOPE STRUCTURE SKELETON SUR FA C E
SKETC H WIR EFRA MES
AN D
BU ILD PROTOTYPES
STR ATE GY
SERVICE DESIGN PROCESS
SCOPE STRUCTURE SKELETON SUR FA C E
IN TERFAC E
M E ETS
BRAN DIN G
STR ATE GY SCOPE STRUCTURE SKELETON SUR FA C E
SERVICE DESIGN PROCESS
W HAT’ S
NEX T?
V ALIDATE.
LEAR N . CO NFI RM. RE PE AT.
SERVICE DESIGN PROCESS
V ALIDATE.
SERVICE DESIGN PROCESS
PROBL EM SOLU TIO N
DO THEY C ARE?
WH O IS " THEY? "
DO TH EY NEED IT?
DO T HEY H AVE THE B UDGET?
DOES IT S OL V E T H EIR PRO BLEM?
DO THEY UN DER STAN D IT ?
W OULD THEY PA Y F OR IT ?
IF SO , H O W MUCH ?
ROUNDUP
F IRST THING TO FOCUS:
F IND T HE « RI GHT» SOLUTION
FOR T HE « RI GHT» PROB LE M
G ET A N EFFIC IE NT MARKETING ROI
TH ROU GH I T ERA TI VE SE RV ICE DE SIGN
MARKETING
ROCKSTARS
THINK AHEAD FOR A SUCCESSFUL TOMORROW
WORK SMART. PLAY HARD. BE A ROCKSTAR.
Thiemo Gillissen
Managing Partner, Marketing Rockstars
facebook.com/thiemo
twi er.com/thiemogillissen
mail@thiemogillissen.com

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Why the fuck should people care?

  • 1. WHY THE F * * * SHOULD PE OPLE CARE?
  • 2. «THE HARD PART IS FINDING THE PROBLEM TO SOLVE.» KEVIN SYSTROM CEO, INSTAGRAM
  • 3. «A STARTUP IS A CO MPAN Y THAT’S C ONFU SED AB OU T 1 WHAT IT S PRODU CT IS 2 WHO ITS CUSTO MERS ARE 3 H OW TO MAKE MO N EY» DAVE MCCLURE CEO, 500 STARTUPS
  • 6. PRODUCT MA RK ETCOSTS CAPAB I LITIES G R OWT H STR ATE GY CO MP ETITI VE STR ATE G Y REVENUE CHANNELS PAR TNERS PROFITAB ILITY
  • 7. PRODUCT MA RK ETCOSTS CAPAB I LITIES G R OWT H STR ATE GY CO MP ETITI VE STR ATE G Y REVENUE CHANNELS PAR TNERS PROFITAB ILITY
  • 8. PRODUCT MA RK ETCOSTS CAPAB I LITIES G R OWT H STR ATE GY CO MP ETITI VE STR ATE G Y REVENUE CHANNELS PAR TNERS PROFITAB ILITY
  • 9. Y O U H A V E A N I D E A Y O U B U I L D I T Y O U L A U N C H I T . C U S T O M E R S D O N ’ T B U Y I T . Y O U R S T A R T U P D I E S ▶▶▶▶
  • 10. ▶M VP MSP MI NI MUM VI ABLE P R ODUCT MINIMUM SELLABLE PRODUCT
  • 13. TR AC TION TIME CO NV ER SI ON TU RN IN G U SE RS INTO CU S TOME RS %? TR A FFIC = $
  • 15. TR AC TION TIME BUILD I N G A P RODUCT THAT THE M AR K ET WAN T S
  • 16. TR AC TION TIME BUILD I N G A P RODUCT THAT THE M AR K ET WAN T S SCAL IN G TH E C OMPAN Y A RO UND A P RO DCU T
  • 17. BUILDING A P RODUCT THAT THE MARKET WAN TS PRODUCT MARKET REVENUE CHANNELS
  • 18. BUILDING A P RODUCT THAT THE MARKET WAN TS PRODUCT MARKET MONETIZATION DI STRI BUTION
  • 19. BUILDING A P RODUCT THAT THE MARKET WAN TS PRODUCT MARKET MONETIZATION DI STRI BUTION ENGAGEMENT
  • 20. BUILDING A P RODUCT THAT THE MARKET WAN TS PRODUCT MARKET REVENUE REACH RETENTION
  • 21. R E A C H RETENT IO NRE V ENUE BUILDING A P RODUCT THAT THE MARKET WAN TS PRODUCT MARKET
  • 22. R E A C H RETENT IO NRE V ENUE BUILDING A P RODUCT THAT THE MARKET WAN TS PRODUCT MARKETEFFICIENCY
  • 23. BUILDING A P RODUCT THAT THE MARKET WAN TS REACH RETENTION REVENUE X $ INVE ST X $ RETURNMARKETING ROI
  • 24. BUILDING A P RODUCT THAT THE MARKET WAN TS REACH RETENTION REVENUE X $ INVE ST X $ RETURNMARKETING ROI
  • 25. S ERVIC E DE SIGN ?
  • 26. WHAT IS D ESIGN I N THE DI GITAL SPAC E? D ESI G N C AN CHANG E BU SI N ESS. WHY IS GREAT DESIG N IS MO RE THAN PRETTY ? CONVE RSIO N R ATES ARE D ESI GN -D R I VEN .
  • 27. DESIGN T HIN KIN G «THE ES S ENTIAL A BILITY TO COMBINE EMPATHY, CRE ATI V ITY AND RATIONALITY TO MEET USER   N EEDS AND DRIVE B USINE SS SUCCE SS»
  • 28. STR ATE GY SERVICE DESIGN PROCESS SCOPE STRUCTURE SKELETON SUR FA C E «WHA T DO WE WA NT?» M E ETS «WHAT DO OURS USERS EXPECT?»
  • 29. STR ATE GY SERVICE DESIGN PROCESS SCOPE STRUCTURE SKELETON SUR FA C E TR ANSFORMS STRATEGIC GOALS INTO FEATURES AND CONTENT. B E C AR E FU L: BENEFITS FOR THE USER, NOT FEATURES.
  • 30. STR ATE GY SERVICE DESIGN PROCESS SCOPE STRUCTURE SKELETON SUR FA C E WHAT'S IMPO RTA N T/R ELEVANT? M E ETS FLOWS, N OT SC REE NS.
  • 31. STR ATE GY SERVICE DESIGN PROCESS SCOPE STRUCTURE SKELETON SUR FA C E SKETC H WIR EFRA MES AN D BU ILD PROTOTYPES
  • 32. STR ATE GY SERVICE DESIGN PROCESS SCOPE STRUCTURE SKELETON SUR FA C E IN TERFAC E M E ETS BRAN DIN G
  • 33. STR ATE GY SCOPE STRUCTURE SKELETON SUR FA C E SERVICE DESIGN PROCESS W HAT’ S NEX T?
  • 34. V ALIDATE. LEAR N . CO NFI RM. RE PE AT. SERVICE DESIGN PROCESS
  • 35. V ALIDATE. SERVICE DESIGN PROCESS PROBL EM SOLU TIO N DO THEY C ARE? WH O IS " THEY? " DO TH EY NEED IT? DO T HEY H AVE THE B UDGET? DOES IT S OL V E T H EIR PRO BLEM? DO THEY UN DER STAN D IT ? W OULD THEY PA Y F OR IT ? IF SO , H O W MUCH ?
  • 36. ROUNDUP F IRST THING TO FOCUS: F IND T HE « RI GHT» SOLUTION FOR T HE « RI GHT» PROB LE M G ET A N EFFIC IE NT MARKETING ROI TH ROU GH I T ERA TI VE SE RV ICE DE SIGN
  • 37. MARKETING ROCKSTARS THINK AHEAD FOR A SUCCESSFUL TOMORROW WORK SMART. PLAY HARD. BE A ROCKSTAR. Thiemo Gillissen Managing Partner, Marketing Rockstars facebook.com/thiemo twi er.com/thiemogillissen mail@thiemogillissen.com