Planning and strategy need to change. Organisational structure needs to change. Technology delivery practices need to change. Portfolio management needs to change. Measures of success needs to change. In this talk Fiona will discuss the hurdles that must be overcome to become a responsive and values-driven organisation.

1. SUSTAINABLE
EVOLUTION
Fiona Phillips
Principal, Executive Advisory,
ThoughtWorks

2. TECH AS A STRATEGIC DIFFERENTIATOR
TECH@CORE
3RD
INDUSTRIALREVOLUTION
(Informationasaresource)
4TH
INDUSTRIALREVOLUTION
(Technologyattheheartofvalue)
BUSINESS
SUPPORTING ROLE COLLABORATION
TECH-LED
DIFFERENTIATION
Formal
walls and
moats
Tech creates
digital assets
Tech / business
boundaries blur
Collaborative
execution
Tech pervades a
digital business
TECH

3. In a digital world tech is the
enabler, the organisation
is now the constraint.
TECH AVAILABLE TO
NEW DISRUPTORS
ENTERPRISE’S
ABILITY TO ABSORB
TECH EVOLUTION
THE INCREASED RATE OF
CHANGE IN TECHNOLOGY
INCREASES THE GAP

4. LIMITING RESPONSIVENESS
● Rigid policies make it difficult to respond flexibly to customers
● Making the numbers takes precedence over doing the right work
● Individuals shape their opinions to fit the biases of managers
● Few individuals feel empowered to initiate change
● The need for certainty has slowed the pursuit of new opportunity

5. LEARN HOW TO EVOLVE
NOT TRANSFORM
● A simplified business model that optimises delivering value to customers
● An organisation aligned to maximise the flow of value
● A delivery approach that can respond to change, using smaller chunks
● The servant leadership that enables great culture to thrive

6. small bets
safe to fail
rapid learning
EXPLORE
SUSTAIN
incremental
continuous
fact based
EXPLOIT
demonstrate value
evidence to continue
confidence to scale
BUILD PRIORITISATION MUSCLE

7. CUSTOMER
OUTCOMES
REMOVE
CONSTRAINTS
LEVERAGE
TECHNOLOGY
SHIFTS
OPENING UP THE ORGANISATION
● Align work to deliver
value to customers.
● Apply measures that
support this.
● Take a thin slice of your
organisation to push
through the hard stuff
● Adaptive funding models
● Focus on being good
enough and iterate;
remove perfectionism
● Use visual systems to
solve the root cause
● Technology at the core
of your business, not as
a separate cost centre.
● Platforms that support
constant change and
autonomous teams.

8. THANK YOU

9. For more information on ThoughtWorks
please contact:
Wayne Te Paa
NAB Client Principal
Email: wtepaa@thoughtworks.com
Phone: 0416 041 772
YOUR THOUGHTWORKS CONTACT