3. TABLE OF CONTENTS
OERCA SUMMARY........................................................................................................2
ANIMAL RECORDS ........................................................................................................4
HEALTH MANAGEMENT ...............................................................................................6
MOBILE TECHNOLOGY..................................................................................................8
REPORT PREPARATION...............................................................................................10
FACILITY TRACKING ....................................................................................................11
COACHING & SUPPORT ..............................................................................................11
COMMUNICATION SYSTEM........................................................................................12
SECURITY....................................................................................................................14
RETURN ON INVESTMENT ..........................................................................................15
JOIN OUR FAMILY!......................................................................................................16
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OERCA SUMMARY
OERCA is a sophisticated electronic record management system for
zoological institutions, rescue centers and field operations.
OERCA is the product of over fifteen years of intensive development driven through hands-on work
and real time field applications. OERCA was developed out of necessity from the ground up by
zoological professionals, behaviorists and front line animal managers. It was not adapted from other
database systems; but was built from scratch for one purpose: to collect, analyze and synthesize the
specialized information needs in the animal community from field research operations to daily
zoological management.
OERCA is currently being utilized in six counties and manages the information needs for over 12,800
different species. The system is also available in three different languages with more on the way.
With vital real-time metrics at your fingertips, OERCA changes the way organizations and individuals
think about holistic animal management; improving the lives of animals and simplifying the duties of
team members.
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What's more, OERCA does not rely on expensive and hard to learn software. OERCA is an intuitive,
user-friendly web based application that is configured to fit each institution, as well as each user.
OERCA’s design offers a remarkable amount of versatility allowing the system to manage everything
from session records, food inventories, electronic medical records, facility logs, operational checklists,
water quality, dive operations and many other daily animal management needs. In addition, OERCA
can be used on a wide variety of devices with no special programming; including desktop computers,
tablets, and even your smart phone. OERCA was built to go wherever you go.
NOTABLE BENEFITS OF OERCA INCLUDE:
Instant and easy to understand feedback via OERCA’s Analysis and Report Center
Flexibility for use on a wide variety of devices
Efficiency and versatility; OERCA is specifically designed for use in the field to collect real
time information when and where it happens
A robust communication system offering a variety of instant alerts, daily summaries and
a collaboration tool easily configured to your facility’s specific needs
Ability to access information from anywhere through our secured server
Powerful data protection via multiple backup systems and duplicate server operations
achieving 99.99% uptime performance
6. 4
ANIMAL RECORDS
OERCA was designed by front line animal professionals to satisfy the need for
intuitive data entry and immediate feedback while working in the field.
The two primary goals originally conceived in the development of OERCA were straightforward:
CREATE A SIMPLE METHOD FOR RECORDING DAILY ANIMAL RECORDS SO
CAREGIVERS' TIME COULD BE SPENT DOING OTHER MORE IMPORTANT DUTIES.
ALLOW FOR IMMEDIATE AND USABLE FEEDBACK FROM COLLECTED DATA.
This is not only accomplished through an efficient method of entering data, but also with a system
that enables record collection to be done on-the-fly and in-the-field; thus eliminating the practice
of writing up multiple records to cover large chunks of the day. This aspect alone greatly
improves accuracy of information while also improving time management. OERCA's intuitive user
interface allows for easy navigation of the system while providing simple and logical data entry
procedures, often with just the touch of a button.
The developers of OERCA found themselves sifting through illegible paperwork, complex excel
spreadsheets, and even desktop-bound databases trying to find and build relevant queries of
information that had been collected. Much time was wasted and the results were often too late
to make any useful decisions in day-to-day operations. OERCA solves this problem with at-a-
glance charts and gauges updating the most critical data points in real-time.
OERCA IS DESIGNED TO EASILY RECORD AND ANALYZE:
Daily session records
Food intake
Interaction time and allocation of
session types
Animal Incidents
Administration of vitamins and
medications
Morphometrics and weight data
Behavioral trends
Guest Interactions
Veterinary exams and treatment
plans
Medical data
Animal and staff scheduling events
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HEALTH MANAGEMENT
A tremendous amount of attention was given to the way in which OERCA
collects and analyzes vital medical information.
Like the daily animal records, OERCA was designed to allow for intuitive inputs combined with quick
and relevant output. OERCA even allows third-party labs to directly upload lab results to the system,
making essential metrics immediately accessible to designated user-groups across the entire system.
Our Animal Health Record (AHR) module puts all puts all the most important tools right at your
fingertips for easy access. Blood chemistries, medication regimens, morphometrics, cultures and
other diagnostic information can all be collected and reviewed against historical trends, value ranges
and date ranges. OERCA even has a built in resource guide that provides decision support guides on
CRC indicators and Plumb's Desk Reference with recommended medication dosages per species and
other relevant parameters with the touch of a button.
Caregivers and front-line staff have the capability to inform managers and veterinarians immediately
and simultaneously via OERCA’s Priority Notice system. This is an automated system messaging tool
that communicates high priority information in real-time allowing managers and veterinary staff to
respond to specialized care through timely and accurate information sharing.
What's more, veterinarians will have the ability organize all available metrics in any manner they wish
by simply clicking on the values they would like to evaluate and the order in which they prefer to view
them. These "preferences" can then be saved into named Profiles, allowing for easy future access
whenever those particular preferences are required again. A veterinarian can define and save as
many named Profiles as they like, allowing for a customized review depending on the particular
circumstance.
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ELECTRONIC HEALTH RECORDS INCLUDE:
Blood chemistries, microbiology and cytology data analysis
Immediate feedback and comparative data with individual history and population
baselines
Complete Pharmacy Inventory tracking
Recommended dosage information specific to each marine mammal species
Automatic report generation and email notifications, tailored for the needs of each
facility and individual
The formation of unlimited and completely customized blood "Profiles" allowing
veterinarians to analyze only the metrics they prefer for any given situation; and the
ability to toggle between various profiles at the touch of a button
Media & document management
10. 8
MOBILE TECHNOLOGY
OERCA is web-based technology. The benefits of applications using today’s
proven technology include:
Robust Security
Low-Cost Deployment
Reduced Printing Costs/Time
Minimal Training Required
Rapid Set-Up
OERCA’s security is robust and multi-tiered incorporating many of today’s available encryption and
policy protocols.
In traditional setups, applications are installed on every computer in a network. Whenever a new
computer is added or after a hard disk has failed, a system administrator must go through
numerous steps to fix that machine or install applications. OERCA doesn’t require any
maintenance at the user-level. Simply connect through any Internet connected device and log-in.
When users can share reports and information electronically and immediately simply by logging
into OERCA, there is no need to spend time or money printing lengthy reports. Everything is right
within OERCA whenever you need it, wherever you need it.
Users are presented with a very familiar user-interface whether accessing OERCA through a
desktop browser, iPad or iPhone. Forms and data entry & analysis are simplified and self-
explanatory. OERCA also comes equipped with a built-in comprehensive Support Center
complete with instructional step-by-step articles and video tutorials, allowing for quick and easy
answers to any questions.
Most new client companies can be configured in OERCA and ready to start using the system within
a week. OERCA is capable of rapid modification and deployment even when customization is
required.
11. 9
Worry-Free Maintenance
Live Interface Updates
Portability
Unlimited Users
OERCA’s dedicated multi-server environment is maintained and backed up continuously by the
best in the business, with a 99.9% uptime rating. As if that’s not enough, data is duplicated and
backed up at alternate off-site storage facilities in multiple geographic locations.
OERCA system updates and added feature packs are live, so changes experienced at the user-level
are immediate.
If you have access to the internet, you have access to OERCA. Whether you're on a boat doing
research, poolside recording sessions or checking up on the latest blood results with your smart
phone, you'll never have to worry about being tied down to any one location. With today’s 4G
LTE cellular data technology, there’s almost nowhere OERCA can’t go.
By nature, web-based applications are unbounded. In other words, once a page is loaded, the
interface connection is minimal and can therefore manage far more concurrent users than
traditional desktop applications.
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REPORT PREPARATION
OERCA was designed to make record entry easy for the user so that relevant
data is accessible in a timely fashion and decision making based on up-to-
date information.
OERCA includes the ability to set up automatic reporting and alerts to managers and key personnel
containing valuable instantaneous data. OERCA also provides the convenience of generating tailored
reports to satisfy such things as agency inspections and annual Marine Mammal Inventory reporting.
Because of OERCA's ability to run on almost any device, it can go wherever you go; allowing managers
and veterinary personnel access to information in real-time, reducing delays in distributing lab results,
animal stats, food inventory management and much more. OERCA's mobile convenience also
eliminates delays in record entry or errors often associated with transferring data from one medium
to another.
OERCA saves time…in the world of zoological management, time is not just money: it can also make
the difference in quality of care and the accuracy of key decisions that directly affect an animal’s life.
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FACILITY TRACKING
Although OERCA was initially designed to record and follow animal information, it naturally grew out
of necessity to accommodate other important tracking capabilities. The result: OERCA is a full
spectrum facility management system capable of tracking important and required government facility
records. Examples include refrigeration/freezer logs, water quality reports and area husbandry
schedules. OERCA also tracks important operational data such as food inventory, pharmacy inventory,
staff scheduling, event scheduling and more. Through OERCA's many "event handlers" built into the
system, even refrigerator maintenance requests and service calls are integrated and tracked in the
Area Husbandry tools.
COACHING & SUPPORT
OERCA was designed to be very intuitive and easy to use; but nevertheless, it comes complete with a
comprehensive Support Center to ensure easy transition and trouble-free access to step-by-step
instruction. Our coaching and support services include:
- Onsite or remote setup for initial configuration: One of our experts will walk key management
through all the necessary setup processes and offer the personal attention required to ensure
users are comfortable with the key functions of the system.
- Comprehensive video tutorials: All users will have complete access to our library of video
tutorials demonstrating navigation, setup and input for the most common menu items.
- Built-in Support Center with Knowledge Base: An extensive Knowledge Base is accessible via the
Support Center with just the touch of a button. Simply type in your question and immediately
gain access to our library of instructional articles and video tutorials.
- Unlimited Customer Support: Customer Service is our top priority. Our team is dedicated to
ensuing Users get the most out of OERCA. If you can’t find an answer to a question, you can
contact our support team anytime through our support center, email or even our Facebook page.
OERCA TRACKS COMMON FACILITY OPERATIONS:
Receipt of fish inventories, including
nutritional information
Food breakout; tailored for each
facility or areas within that facility
Refrigeration/freezer logs
Water quality reports
Cleaning schedules
Staff scheduling and animal
show/event scheduling
Dive Operations
14. 12
COMMUNICATION SYSTEM
OERCA believes that whenever possible, information should come to you; and
that you shouldn't have to spend valuable time searching for it. This is
especially true of critical records that could have a significant impact on the
care your animals receive.
With this in mind, OERCA has developed a powerful communications center that allows managers and
veterinarians to configure a wide variety of notices and alerts; which are automatically sent to
designated recipients. Just a few of our most popular notices include:
Priority Notice
Hot Sheets
Daily Summaries
OERCA’s Priority Notice is one of the system’s most utilized features; and is a rapid team
communication tool designed to alert key personnel in the event of an urgent care need. The
Priority Notice form is configured to be filled out rapidly, recording only the most essential
information. Once submitted, it will notify all designated recipients immediately and
simultaneously of any situation.
Many organizations within the zoological field establish some form of notebook or record
keeping system to document non-emergency animal and environmental issues or events.
OERCA's Hot Sheet feature is designed specifically for this purpose: a broad-spectrum tool or
catchall for communicating and archiving non-emergency, non-critical changes in environment,
animal physiology and/or animal behavior. All records are archived and can be easily searched
by animal, date or even words/phrases in a comment; making finding historical information
simple and quick.
A variety of daily summaries specific to your operations are available so managers can get a
quick overview of the day’s activities. Information regarding interaction times, food intake,
number of sessions, guest programs and more are sent each day at a chosen time. Aquarium
summaries show census information, as well as events tracking data. There are even daily
summaries for Dive Operations.
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SECURITY
OERCA has made security a top priority and utilizes best practices to make
certain that information remains safe and protected.
Here are some of OERCA's key security and data integrity features:
SERVER SECURITY
Raw data is parsed among hundreds of “tables” in Microsoft SQL.
OERCA utilizes a proprietary application server, completely
separate from MS SQL. The OERCA application server employs a
myriad of security protocols of its own, in addition to that of the
back-end MS SQL tables.
All systems are protected from intrusion via state-of-the-art Cisco PIX firewalls located at its
perimeter.
DATA INTEGRITY AND BACKUP
OERCA servers are managed and maintained with all the latest technology and upgrades 24/7
by a dedicated IT team specializing in Dedicated Server (DS) management.
Data backup within the OERCA server is conducted several times throughout the day.
Complete backup of the DS at an offsite location is completed once every 24 hours.
OERCA DS is protected from power outage with 911-grade backup generator reliability.
Redundancy: OERCA DS utilizes multiple carrier connections to the Internet. Your connection
to OERCA stays up even if one carrier goes down.
USER-LEVEL SECURITY
User roles are assigned with various permissions and access levels.
Each OERCA Client has the ability to track their own user activity. Manager user-roles can see
exactly who logged into OERCA, where they went and how long they were there; and can also
“disable” users, temporarily or long-term, without having to remove that user’s profile.
OERCA Admin never knows your password and does not have access to your data. Once a
subscriber is added to the system, they are required to reset their password on initial setup.
After that, no one but that user knows their password.
17. 15
RETURN ON INVESTMENT
We all know that time is money; and money is time.
OERCA provides an easy to use interface, powerful communication tools, and rapid data analysis
capabilities. This combination not only improves your ability to better manage animals in your care,
but OERCA also saves an enormous amount of precious time...which directly translates to money.
Are you currently paying your highest salaried managers to sit behind a desk most of the day
configuring spreadsheets for schedules, food intake, medical results, water quality reports and more?
Do you spend days or even weeks preparing annual regulatory reports? How much does that lost time
cost you each year? If added up, probably an entire salaried position at the very least. What if all that
experience was spent on animals and staff instead of paperwork or reports?
OERCA is competitively priced when compared to any other animal data management system on the
market. Better yet, OERCA exceeds the functionality of other systems; offering integrated
management of zoological operations, dive operations, resource center, personnel management and a
full suite of medical features and functionality. How much would you pay for an animal record system,
a medical record system, a facility management system, a water quality analysis system and an
automated communication system?
OERCA's subscription rates are based on the number of distinct Users (which are segregated in Tiered
Groups). Depending on which Tier an organization chooses, rates typically run between $30-35 per
user per month. Large organizations (over 150 Users) can receive enterprise level pricing. Contact us
anytime for a free demonstration and/or a free customized quote.
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JOIN OUR FAMILY!
Becoming part of our OERCA family is easy.
OERCA is delivered via a subscription basis, based on user volume and preferences; with flexibility to
meet the needs of any organization. This full spectrum system is priced competitively to fit the budget
requirements for all facilities, large or small.
At OERCA our mission is to create the most comprehensive suite of information management tools
available for animal welfare professionals. With a beautifully simple end-user design; we work
tirelessly to create an intuitive user interface. After all, it’s not only important to have relevant and
accurate data, it’s equally as important to have access to that data in real-time.
At the core of OERCA’s “DNA” lies a distinguishing factor: How we view and interact with our
customers. When you join OERCA, you become a Partner…not a client. Communication is two way
and collaborative, and this ensures the best product for the entire OERCA family. The system is
continually refined and improved based on this partnership.
Getting a free demonstration and obtaining a quote is easy and risk free. All you have to do is fill out a
simple Client Information Form by going to www.oerca.com/demo_facility_info.html, and we will
provide you with a live demonstration and/or a free pricing estimate.
We can’t wait to hear from you!
