Fundamental on KM, an induction program presentation slide to new arrival at PTTEP

2. In 2005, PTTEP hired KNOCO, a consultant to
Conduct Knowledge Sharing Assessment

3. “I have no
knowledge of what
y g
anyone is working
on”

4. “ We share knowledge
very often by discussion
in the team, but it is very
, y
difficult for people in
other team to be
involved.”

5. “When I move to
my next job I’ll
my next job, I’ll
take my personal
file with me.”

6. “ We don’t ask for
feedback from
operations, we are
too busy on the next
project.”
j

7. “ We keep reports in
our department, and
d d
the manager decides
who else we send
them to.”

8. “ Right now there is
g
nobody to say if one
approach is good or
not.”

9. “ If people want to find out
what we had done, they ask
us to visit and make a
presentation.”

10. “ I had to learn from
I had to learn from
scratch. It is very difficult
y
for new people to be able to
understand what
happening.”

13. 1

15. It’s about protecting our Knowledge Asset

16. It’s about
cultivating
l
and
harvesting
from our
f
knowledgeg

18. 2

19. Understanding that
Wisdom
permits knowledge
to be used
Organized
information that
Knowledge
provides guidance
or initiates actions
Collection of
related data with
Information
context and
perspective
Data
Raw hard fact

21. Explicit Knowledge
Database, Internet, Intranet, Best
Practice, Research Paper
Describable but
not documented
Story Telling, CoP
Indescribable
Describable
But not wish to
Job rotation,
Training,
Multidiscipline
Conference,
Team,
Knowledge
Coaching and
Forum
Mentoring
Tacit Knowledge

22. &
Data &
Search, Browse, Store, Retrieve, Organize, Tangible,
Information
Explicit, Database, Document and Recode management,
Management
Folders, Metadata, taxonomy
Culture
l
Culture
Talk, Listen, Share, Learn, create, Discover, Dialogue,
Collaborate, Act, Choice, Relationships, Emotions,
Organic, Adaptive, Complex, Trust
Knowledge
Management

23. สมองของพนักงาน
12%
20% 42%
% % เอกสาร (กระดาษ)
26%
เอกสาร (Electronic)
Knowledge Base (IT)

24. 3

27. 4

28. Baby Boomer Gen‐X Gen‐Y
• 19xx‐1964 • 1965 – 1980 • 1980 – 1999
• High royalty to • Digital immigrants • Digital Natives
organization, workplace
organization workplace • Grow up with TV PC
Grow up with TV, PC • Grows up with Internet
• “me generation” • Aggressive, arrogance
• Pull away from • Not royal to
class, status, and money
class status and money workplace, change job
workplace change job
in society often, like to change
• Highly confidence • Highly ambitious
• Disaffectation with • Creative Low endurance
Creative, Low endurance
governance, lack of trust • Challenge with rules
in leadership

30. Generation Y Space Online collaboration is natural

31. To this
From this

32. 5

34. Selected Tool
KPI &
Enforced Reward &
Management
& Taxonomy
Competency
Process Punishment
Support
Top‐Down
p
Process‐
Techno‐ Peer Assist, After
Internet, Intranet,
Action Review,
Doc. Mgmt, e‐
Centric
Centric Retrospect
mail, database
mail database
Digitized Form of Knowledge
Blog, Wiki, Instant
Social & Messaging, Bookmark,
Mash Up, RSS, Podcast
Collaboration
Bottom‐Up
Communicate Willing to
Folksonomy
Socializing
Collaboration
Freely Share

36. Peer Assists:a way to
get people talking – in
the right way
h h
What’s
What you know possible?
What we
What I know
both know
g g
Learning Before Doing

37. 15 minute team
i
debrief, conducted in a
“rank‐free” environment.
g g
Learning During

38. Facilitated, forward looking
team meeting, soon after
the project has ended
g g
Learning After Doing

43. 6

46. We re too busy just getting the job done. We don t have
“We’re too busy just getting the job done We don’t have
time to sit around and chat about those things.”
Project s and teams
Answer
Question
Innovations
Problems
CoP

48. 7

49. เพมศกยภาพในการตดสนใจ
เพิ่มศักยภาพในการตัดสินใจ
สรางการยอมรับ
เกิดความยืดหยุน
นวัตกรรม
ประโยชนที่ไดรับ
เพิ่มประสิทธิภาพและประสิทธิผล
ป
พัฒนาคุณภาพ
ที่มา: The Cap Gemini Ernst
ลดการทํางานซ้ําซอน
& Young
การกระจายอํานาจ
สัดสวนผูเห็นดวย
90%
50% 60% 70% 80%