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Executive Summary 
Chipotle is preparing to launch a new wave of awareness to the community with their burrito product in a 
mature market. Chipotle product offers 65,000 different combinations of fresh ingredients at a value-packed 
price. The restaurant is known for their large burritos, customization, and the use of organic 
ingredients. Chipotle’s growth is a direct result of quality, consistency of its service, and the perceived 
differentiated value it has in the mind of consumers. Chipotle stands apart from its competitors because it 
does its business differently in terms of its food, restaurants and advertising. Chipotle is one of the first 
chains to establish a fast-casual dining market and is leading in the fresh-Mex market. Chipotle’s burrito 
targets specific segments in the middle class market, by using higher quality ingredients in growing 
suburban and urban areas. While most fast food chains rely on advertisements that promote their menu, 
with limited-time discounts, new items, and value menu; Chipotle focuses on its quality ingredients, which 
generates new interest and culture to how we perceive fast-food through a number of promotional events 
and word of mouth. 
The primary marketing objective is to spend 15% of profit into traditional and non-traditional 
advertisement in order to saturate its market to its full potential; therefore owning a bigger share of the fast 
food market, fast-casual dining market, and its fresh-Mex market. 
Current Marketing Situation 
Chipotle was founded in 1993 and went public in 2006. In a matter of five years Chipotle has been an 
exploding chain. Chipotle is also experimenting with their new restaurant called South East Asia Soup 
House, which serves Asian food in a fast-serve market. Chipotle is currently looking to expanding in 
Europe and opened its first restaurant, in the UK, and opened a new store this year in France. Chipotle 
target market segments in urban and suburban areas with strong residential and daytime population. Most 
of the restaurants feature minimalistic interior design appealing to the young adult segment, and yet still 
submitting to a casual dine-in restaurant. Chipotle created a new market known as Fresh-Mix dining 
segment and continues to lead against rivals such as Qdoba and Baja Fresh. Chipotle is currently in its 
growth, with solid financial backing, little to no debt with high revenues. Chipotle plans to expand its chain 
in United States and other countries such as the United Kingdom, France, and perhaps Germany.
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Chipotle owns a small segment of the fast food market $2.27 Billion out of a $120 Billion Market (2011) 
with McDonald in the lead. Other being fast food restaurants such as KFC, Sonic, Burger King, and etc. 
Chipotle is currently growing in its segment of fast-casual market and in the fast food market. Chipotle has 
little or no competition in the fast-casual market and will continue to be number 1 in its market segment. 
Chipotle targets ages 18-34 and middle class who most likely have a BA or higher degree. Middle class and 
upper middle class, is the largest share of the income market that makes up of 30-35% of their target 
market. 
Market Description 
Chipotle target adults ages 18-24, well educated, and middle class. According to the U.S. Census 
information available in April 2007, Chipotle’s market consisted of 13.3 million households with a 10 
billion cap out of a 120 billion fast-food market. The data revealed that 79% of the households were non- 
Hispanic whites and 33% of them had college degrees or graduate degree. There are also family consumers 
which 68% of them were married with 35% in a two person household to be a couple and 43% in a three to 
four person household married with children. Chipotle look for grubbers and health nuts who love to eat 
large amounts or have a healthy meal. Chipotle target people who are environmentally conscious that 
follows 'Food with integrity' mission, active lifestyle, socially focused, tech savvy, image conscious, and 
financially unfocused customers. In a tough economy, Chipotle offers more financially cautious buyers
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greater value with a 1.25lb burrito. Chipotle’s burrito is aimed to match taste for non-Hispanic white. The 
millennium generation, that had experienced an economic recession, has adopted a new lifestyle and 
spending. They are buying less, and are looking for greater value in their purchases. In today’s economy, 
financially cautious buyers are looking for greater value with a right combination of product quality and 
good service at a fair price. Chipotle helps to create a healthy trend by serving high quality at affordable 
prices. This trend has led to new markets to those consumers that are looking for fast food with a healthy 
outlook. Chipotle has created a culture that affects society’s behavior towards healthy foods and organic 
ingredients. Chipotle has concern for their natural ingredients and developed strategies and practices to 
support environmental sustainability for their natural raised meat and organic ingredients. Chipotle’s 
mission statement responds to its consumer demand for more quality at affordable prices. 
Product Review 
Chipotle’s components of a burrito are made in advanced and then the burrito is assembled by order, a 
crucial element to differentiating itself from the rest of the fast food restaurants. The burrito also has free 
range of ingredients pork, chicken and beef, from humanely raised animals that are not fed with hormones 
or antibiotics. Chipotle’s burrito has their ingredients sautéed with special sauces that helps the burrito to 
have its own unique taste distinguishable from its competitors to independent burrito shops. Chipotle’s 
burritos are different, especially with their braised pork, which has a rich deep flavor. Their beans are well-seasoned 
pinto or black, and mild to hot salsa gives a combined taste of freshness with their green-chili heat 
and fresh cilantro. Other combinations are available with their seasoned white rice or brown rice that has 
been cooked with butter, garlic, and fresh cilantro. Their burritos can contain over 1,000 calories which is 
equivalent to two meals’ worth of food. Chipotle burrito is at convenient locations that allow customers to 
buy with minimum comparison and buying efforts. Chipotle’s burrito stands firm as one of the healthiest 
fast food served in America. Chipotle burrito has consistency and quality to buyers who can choose up to 
65,000 different combinations for their burrito. Chipotle’s burrito is uniquely packaged in an aluminum 
wrapper that has become iconic image to the Chipotle’s 1 pound burrito. 
Competitive Review
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Qdoba. Qdoba was first opened and founded in 1995 in Colorado by Anthony Miller and partner Robert 
Hauser. With their immediate success with their first year revenues exceeding $1.5 million, with cost of 
$180,000 to open a 1,300 square feet restaurant; fresh, made-to-order Mexican food, Qdoba, was acquired 
by Jack in the Box Inc. in January 2003. Qdoba currently sits as the #2 quick-casual Mexican chain behind 
the market leader Chipotle Mexican Grill, with about 600 locations in 42 states. The eateries offer a 
selection of burritos, along with tacos, salads, nachos, and breakfast items. More than 150 of the restaurants 
are company-owned, and the rest are franchised. Qdoba is owned by the hamburger chain operated by Jack 
in the Box. Qdoba chooses to compete against Chipotle with its signature burritos that are customizable and 
cost roughly around $6-8. 
Taco Bell. American chain restaurant Taco Bell is a fast-food service HQ based in Irvine, California. Taco 
Bell is a subsidiary brand owned by Yum! Brands, Inc. Taco Bell serves a variety of Tex-Mex foods, 
ranging from tacos, burritos, quesadillas, nachos, and other specialty items such as their value menu items. 
Taco Bell serves more than 2 billion customers each year with over 6,446 restaurants bringing in revenue 
of $1.9 billion dollars (2009). Yum! Brands Inc. operates Taco Bell, KFC, Pizza Hut, and WingStreet 
restaurants all over worldwide. Yum! Brands Inc. is located in more than 110 countries, with its global 
sales totaled more than $11 billion (2010). Taco Bell Express locations, that only serve items under $1, 
operate primarily inside convenience stores, truck stops, shopping malls, and airports. Taco Bell competes 
against Chipotle with their value menu burritos that cost around $1. Starting July, Taco Bell will serve 
gourmet burritos that serve high quality ingredients to compete with Chipotle’s burrito. Cost estimates 
starting at $6. 
Panera Bread Co. The company is a leader in the quick-casual restaurant business with about 1,550 
bakery-cafes in 40 states and Canada. Its locations, which operated under Panera Bread, Saint Louis Bread 
Co. with its partnership with Paradise Bakery & Café, offer made-to-order sandwiches using variety of 
artisan breads, Asiago cheese bread, focaccia, and its classic sourdough bread. The chain’s menu offers a 
healthy menu that also features soups, salads, and gourmet coffees. Panera also sells its bread, bagels, and 
pastries to go. Panera offers a consistent quality of food and services, with higher-quality ingredients. It
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competes with other national fast-casual chains such as California Pizza Kitchen, Chipotle Mexican Grill, 
and Einstein Bros. Bagels, as well as #1 coffee house chain Starbucks. Panera relies on a mix of corporate-run 
locations and franchising to expand and operate its restaurant chain. With Panera’s franchising efforts, 
allow the company to expand into new markets without the expense of construction and operation. Local 
franchisees pay the company royalties and other fees in order to use the Panera brand and other intellectual 
property. The company supplies its franchise with fresh dough and other ingredients through a network of 
more than 20 production and distribution facilities. Panera Bread Company competes against Chipotle with 
higher quality ingredients that make up of sandwich. Panera Bread sandwiches are customizable from 
chicken, turkey, tuna melt, and may not be even on the menu. Sandwich cost roughly about $7 and above. 
Panda Restaurant Group Inc. Panda Restaurant Group is leader in the quick-service restaurant business 
operating more than 1,300 Panda Express locations in more than 40 states, Puerto Rico, and Mexico. The 
Asian-themed food serves primarily in high-traffic locations, malls, airports, and sporting arenas. The 
company is privately owned by the family of Andrew Cherng, who opened its first Panda Inn in 1973. 
Panda Restaurant has succeeded in creating a nationwide chain of Asian food outlets, without its 
franchising effort. Panda Group is operated with strict training and food quality standards, clean and bright 
interiors, and well-lit serving buffets. Panda Express competes against major fast-food chains such as Taco 
Bell, KFC, and McDonald’s. The brand also fits within the fast-casual category competing against giants 
like Chipotle Mexican Grill and Panera Bread. Panda Express uses customizable Asian plate with 2 sides 
and a main dish fried rice or chow mein. 2 sides and one main dish cost starting around $8 a little pricier 
than Chipotle’s burrito. 
Baja Fresh. Also known as Fresh Enterprises operates and franchises 230 Baja Fresh Mexican Grill as a 
fast-casual restaurant mostly located in California and in 25 states as well as Dubai and Singapore. The 
chain’s menu offer made-to-order burritos and tacos, as well as quesadillas, nachos, and salads. Baja Fresh 
was founded in 1990, and is well known for their fresh ingredients without fillers, freezers, and 
microwaves. In addition to Baja Fresh, Fresh Enterprises also oversee La Salsa Fresh Mexican Grill Chain 
and Canyons Burger Company, by an investment group led by David Kim. Baja Fresh was bought for $31
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million dollars from Wendy’s International (2006) which was originally bought for $275 million in 2002 by 
Wendy’s. Baja Fresh is currently falling behind to leaders such as Chipotle Mexican Grill and Qdoba in the 
fresh-Mex dining segment. Fresh Enterprises focuses on expanding its chain primarily through franchising. 
A new strategy was added with the Baja Fresh Express, located in high-traffic locations such as airports, 
shopping areas, and college campuses. With more recent report, in April 2012, David Kim has stepped 
down from his CEO position and is replaced by Chuck Rink. Baja Fresh competes against Chipotle with 
their burritos that cost $5.95 without taxes. Baja Fresh burritos have choice of meat, beans, rice, cilantro, 
diced onions, cheese, guacamole, and more. 
McDonald. McDonald’s is the world’s #1 fast-food company by sales, with more than 33,500 restaurants 
serving burgers and fries in 119 countries. The popular chain is well-known for its Big Macs, Quarter 
Pounders, and Chicken McNuggets. Most of its chain is free-standing units offering dine-in and drive-through 
service. McDonald’s is also located in many eateries, such as airports, retail areas, and other high-traffic 
locations. About 80% of the restaurants are run by franchisees or affiliates. McDonald’s has 
dominated the fast-food dining industry largely through its franchising efforts, consistent food quality, and 
successful marketing campaigns. McDonald main suppliers are Golden State Foods, Martin-Brower, and 
J.R. Simplot, accounting for nearly their entire business. The company focuses its advertising efforts 
primarily at families with children, touting its kid-friendly Family Meals and budget-minded Value Menu. 
McDonald continuously develops new menu items in order to meet consumers’ satisfaction. McDonalds 
looking to steal business from Starbucks and Jamba Juice, created items such as espresso coffee and fruit 
smoothies. In the recent recession McDonald’s has come out strong with their Value Menu which targeted 
families looking for less expensive alternatives. McDonald plans to expand oversees 2,000 restaurants in 
China by 2013 with the emphasis of also growing in Europe and Asian markets. McDonald’s revenue is 
$24 billion in 2010 with approximately 400,000 employees. McDonald’s holds 85% of Chipotle’s stock 
and is a major contributor to Chipotle’s expansion and distribution. 
Channels and Logistics Review
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Chipotle’s burrito will be distributed through restaurants mostly located in suburban and urban areas. While 
Chipotle does not offer a delivery service, there is an online channel that allows customers to order food 
and have it ready for pickup. Chipotle also have an iPhone application that allows customers to customize 
their food at a nearby restaurant of their choice. Chipotle serves about 350 pounds of pork per week in 
Charlottesville alone and more than 5 million pounds annually at its 700 restaurants (2005). Chipotle has 
long pioneered to bring in sustainable and organic food in masses and continues to do so even with higher 
costs. Chipotle continues to supply its naturally grown ingredients through many small suppliers who at the 
beginning were 75 small farms and now there are more than 500. Chipotle are strict with their demands 
only choosing to have naturally grown ingredients for their product. Although Chipotle cannot source all of 
his ingredients to be naturally grown, because of its rapid expansion, CEO Ells continues to look for 
solutions. 
SWOT Analysis 
Strength 
● Innovative product. Chipotle Burrito has 65,000 different combinations with high quality 
ingredients. Chipotle is fast, easy, and fun to make. Chipotle has customer experience from the 
start of the entrance to creating your food. 
● Pricing. Chipotle serves high quality ingredients at an affordable price of $6. Not too cheap to 
make it seem like its missing something, and not too expensive like Cheesecake Factory. Chipotle 
burrito serves value for its size; therefore making the burrito ‘worth every penny’. 
● Strong reputation and financial position. Chipotle has outgrown many expectations and grown 
26% in the first quarter from last year with reported revenues of $640 million. Chipotle is on fire, 
growing by 12.7% with added locations count to 1,262 restaurants and over 30,000 employees. 
● Strong influence. Chipotle is changing the way people think and how we eat fast food. With long-standing 
commitment to serve food from more sustainable sources, Chipotle continues to be at the 
forefront of responsible farming trend getting the best ingredients at an affordable price.
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● Chipotle has little or no debt with high revenue. This means that Chipotle is low risk and highly 
credible. Chipotle could take out large loans to expand at a faster rate, and pay it off with their 
increasing revenue. 
Weakness 
● Limited menu. With 65,000 different combinations, Chipotle menu technically consists of only 
three options (burrito, tacos, and burrito bowl). 
● Higher price point than competitors. Chipotle serves higher quality which means higher price. 
Chipotle, compared to its fast food competitors, serve their product at a higher price for its organic 
ingredients. 
● Lack of brand awareness. Chipotle lacks brand awareness, does not use traditional ways of 
promotion and advertisement. Chipotle just recently had their first ad run on Grammy Awards 
(02/10/12). 
Opportunities 
● Lots of Geographic growth. Presently, the company operates all of its restaurants within the 
United States with potential growth up to 3,000 locations. Chipotle just recently entered the UK 
and France. Chipotle is also looking to expand in Germany. There is significant room for growth 
before the company hits saturation. 
● Product branding. Many products that are not affiliated with Chipotle are using the name Chipotle 
for their sauces such as Subway who also has their own Chipotle sauce. 
● Asset leverage. Chipotle has high profit and have little to no debt. Chipotle is a low risk 
investment, with strong grounds. If Chipotle decided to borrow money, they could acquire large 
sums for expansion. 
Threats 
● Competition. Chipotle has lots of room and market space for competition. Chipotle is fairly new to 
the whole foods market; a fast food chain serving higher quality food is inevitable in the near 
future.
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● Economic Slowdowns. Due to higher price points on the Burrito product, Chipotle could find 
itself following the economy. If United States goes into recession most likely Chipotle will find 
itself falling behind in sales. 
● Rise on prices due to expansion. Chipotle is a growing chain, and it may be hard to find organic 
suppliers for all its restaurants. Chipotle may have to face either higher prices, lower quality, or 
fewer restaurants. 
Objectives and Issues 
First-year Objectives – During the first year, Chipotle will stress the usage of their promotional mix team. 
The team that consists of advertising, public relations, personal selling, sales promotion, and direct-marketing 
tools will persuasively communicate customer value and build customer relationships. 
Advertisement will work with the promotional team to create short term excitements and sales during the 
first quarter of the year to increase Chipotle’s awareness. Public relation will aggressively build the 
Chipotle brand and use attractive messages to spread and maintain brand awareness. With massive use of 
the social media, Chipotle will push to use non-traditional ways of advertisement, such as giving away 
prize money to anyone who can create a Chipotle commercial through the use of YouTube, Vimeo and 
other social sites. Getting people involved is Chipotle’s main focus for the first year in order to get 
awareness spread through the word of mouth and validity from every day customers. First year objective is 
to capture the audience of Social network users who mostly spends most of their days sitting in front of a 
computer. 
Second-year Objectives- During the second year, Chipotle will time their launch of awareness to the 
public in both traditional and non-traditional ways. The second year, advertising would take its toll on its 
marketing budget. The promotional mix team will have to carefully strategize their resources. Chipotle will 
coordinate with its expansion by spreading awareness through the use of traditional ways of advertisement. 
Because it is expensive to use traditional advertisement such as TV commercials, Chipotle will have to 
accumulate and use budgeted resources from 15% profits. Chipotle will choose carefully with the
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upcoming events such as sports arenas, and shows to catch not only a certain demographic viewers, but also 
introduce Chipotle’s burrito to a larger segment that favors healthy ingredients at a fast food restaurant. 
Every two years it is important to know important events such as Olympics. This would be the perfect 
opportunity to advertise Chipotle to one of the most watched events in a global arena. The second year 
objective is to capture the audience of non-social network users, people who are watching TV, listening to 
the radio, and around billboards most of their days. 
Third-year Objectives – During the third year, Chipotle will establish long term awareness and 
refinement. The promotional marketing team will use its strongest points to reiterate where Chipotle is 
positioned as a fast food company. There will be some bumps on the road that needs to be smoothed out 
with the help of Public Relations; any bad word spread will be managed by the PR team. There needs to be 
room for error and in the third-year, Chipotle will be on surveillance mode. Chipotle will continue to 
advertise, promote, personal sell, public relation, and direct selling just as rigorously as the first two years 
of preparation and action. Chipotle will continue to ride on the action plans used in the first two years with 
the additional team to look over its progress. If Chipotle is able to repeat and consistently promote their 
product on special Holidays, World Cup events, Olympics, Sport events, and sponsorship to promote their 
product, Chipotle will be a leading icon in the fast-food industry. In this point in time, with Chipotle’s 
strong growth, awareness is a key element for its long-term success. 
Issues 
Chipotle advertisement can go wrong if the mission statement is not closely positioned with their product. 
Chipotle will slowly get used to using different advertisement strategies and may mitigate some of its 
operating margins with the new department. Sustainable income is a must for the promotional mix 
department after it is created. In relation to the new awareness launch, one major issue would be the ability 
to establish its brand name to a meaningful position. Promotional mix is a mind game, half of the money 
spent can be wasted trying to get the brand name out to an over communicated society. Investments will be 
heavily made in marketing in order to create a distinctive brand image projecting innovation, value, and
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quality. Measuring awareness is also an issue, it is not easy to measure how much consumer knows, and the 
team must respond and adjust their marketing efforts. 
Marketing Strategy 
Product Strategy 
The Chipotle burrito will be at consumer’s full customization and have customer experience from the 
entrance of the restaurant to making your food. Chipotle will always be served with the freshest ingredients 
for the grubbers and healthy eaters who are looking to find satisfaction for their dollar. Chipotle will always 
promote their product by giving away their burrito for free on certain holidays, and on the first day a 
restaurant opens in the area. If you don’t like how you made your burrito, Chipotle is more than willing to 
offer a new combination free of charge in order to enhance your experience. 
Pricing Strategy 
Chipotle burrito charges at a premium price and will be ready to increase their prices by small increments 
when needed. Unlike other fast food restaurants who heat up their food in a microwave oven, Chipotle is a 
quick food restaurant that actually cooks, grills and warms its food for its customers. Chipotle is expected 
to increase prices from marginal-cost pricing due to expansion. Long-term price strategy is to sustain or 
lower their prices with new suppliers and distribution system. Chipotle will follow its “Food for Integrity” 
mission statement and continue to serve their burrito with high quality ingredients at slightly higher cost 
than most regular fast-food meals. 
Distribution Strategy 
Chipotle uses a selective supplier that doesn’t use antibiotics in the meat and organic farmers. Chipotle is 
highly selective with no intermediaries and vertical marketing systems involving the suppliers and Chipotle 
to work closely together. Suppliers for Chipotle are very limited, but more channels will be created in the 
foreseeable future. Chipotle is backed with a juggernaut distribution system owned by McDonald’s who is
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a big contributor to Chipotle’s success in expansion and distribution. Chipotle will use a user friendly 
website and mobile applications to create more channels of distribution or at least a faster solution than 
waiting in line. 
Promotional Strategy 
Chipotle will use the new promotional mix department to create new ways of getting awareness out to the 
people. Chipotle will advertise and sponsor organic farms to racecars and have their logo on places where 
millions of viewers will see. Chipotle will mostly have their customers involved by giving away prize 
money to winners who can create a Chipotle's commercial. Chipotle's main strategy will always be handing 
out free burritos and being engaged with its customers. The use of non-traditional advertisement will 
always be Chipotle’s focus to getting people’s attention. 
Positioning 
Chipotle burrito will be positioned as one of the most value packed fresh ingredient burrito, making a long-term 
commitment to serve better and higher quality food for the higher price. Food with integrity, the 
commitment to finding the best ingredients raised with the respect for the animals, the environment, and the 
farmers. 
Marketing Communications Strategy 
Chipotle will stress its promotional mix team to reinforce and remind its strong points to the consumers. 
Chipotle positions itself as a fast-food restaurant serving higher quality ingredients at affordable prices. 
Finding new touch points with their consumers by looking at both in-store and also more online and mobile 
channels. As word of mouth is slowly in its decline, Chipotle is finding new strategies to use word of 
mouth more effectively. Such as, “Did you know Chipotle is doing this?” or in those lines to create new 
energy of conversations about Chipotle. Most of their communications will happen with their social media 
accounts in order to reach out and have a dialogue with their customers. Chipotle’s main buzz was through 
the generated word-of mouth marketing, but with Chipotle’s growing chain, there needs to be more 
efficient messages to keep up with its growth. The word-of-mouth is a slow but reliable solution, the
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Marketing communication strategy is to find alternatives to spreading Chipotle’s good news to the 
community. 
Marketing Research 
First thing Chipotle did is ethnography study in which to figure out who Chipotle’s customers was and why 
they were coming. Annual research to forecast trends and fads that could be added to dining experience 
patterns. Online surveys and active studies lets Chipotle reach out to customers more on a personal level in 
order to find out what works for the company. Marketing Research can help with their menu and ingredient 
selection; such as finding what combinations work the best and what could be added. Marketing Research 
helps Chipotle identify not only its customers but what customers want in their satisfaction. Marketing 
Research will be conducted in several ways many times a year to get constant feedback and dialogue with 
the Chipotle’s customers. In order to better Chipotle, Marketing Research will help adjust or make any 
changes that could be needed as time is always changing. 
Marketing Organization 
Chipotle’s chief marketing officer, Mark Crumpacker, holds all responsibility for the company’s marketing 
activities. From December 2002 to December 2008 he was the Creative Director for Sequence, LLC, a 
strategic design and marketing consultant at a firm he co-founded in 2002. Prior to that Mark Crumpacker 
served as a creative director and in other leadership roles for a variety of design and media companies. 
Chipotle has worked with advertisement agencies such as San Francisco-based Butler, Shine, Stern & 
Partners. 
Action Programs 
First Quarter - Chipotle will create a promotional mix department with highly experienced team in order 
to create marketing plans for both short-term and long-term strategies. Brain-storm and planning will 
happen in the first quarter of every year. The team will develop a local marketing strategy that supports and
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extends the national marketing platform. Articulate strategy in a written annual plan that includes budget 
and a program calendar. 
Second Quarter - Chipotle will launch a new wave of awareness to the people by using carefully planned 
advertisement and marketing strategy. The promotional team will create not only short term increase in 
sales with buy one get one free but also look into long-term strategies by creating a sustainable prices for 
their product. The marketing team that includes social media, public relations, direct selling, advertising, 
research, mobile, design and production team members on the development and implementation of an 
annual plan. Advertising will be implemented on billboards, radio, social media, and traditional 
advertisement such as TV commercials. 
Third Quarter - Chipotle will continue to promote their company, and evaluate their progress. This stage 
would be 'stepping back and looking at the big picture'. Third quarter is where they are going with their 
strategy and if they're right on track. Third quarter is also about the company's image and where they are 
now with their mission statement. Maintain and update annual plans as changes are made throughout the 
year. The market team will be managing relevant budgets, tracking and processing invoices as well as 
evaluating the effectiveness of the marketing programs. Also the team will be looking closely at the project 
costs, working with other departments including Finance, Operations, IT, and Training. 
Fourth Quarter - Chipotle is in its last quarter and needs to drive up sales for its annual sales report. 
Chipotle will push its hardest to peak during these last months in order to attract investors. The last quarter 
is by far one of the most important quarters of the year, as most financial reports are done by the end of the 
year. Finishing strong will bring strong starts for the next year, and more investors. Fourth quarter is all 
about being aggressive and working with any added adjustment and changes from third quarter. Also in the 
last quarter it brings close to important holidays such as Christmas and New Year’s which should also be 
preparing for next year’s promotional advertisements and annual plans.
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Budget 
In the first year Chipotle is projected at $799,060 million with an average sale price of $6 dollar per unit 
and variable cost of $3.10 dollar per unit. Chipotle is profitable after its sales exceed 65,744 units. In the 
third year, with its continued growth, Chipotle will profit after it exceeds 133,110 unit sales. Break-even 
analysis is a great way to calculate its cost. 
Year 1: 190,656/6-3.10=65,744 units sales to break even. 
Year 3: 386,017/6-3.10=133,110 unit sales to break even. 
Controls 
Tight controls will be measured and monitored closely by our accountant Ernst & Young LLP. With our 
consumer outreach and two-way communication we will be able to keep in touch with our customers and 
their satisfaction. Given the fast growth of the company, Chipotle will continue to maintain their prices 
with 'A class' restaurants and high quality ingredients to serve healthier in a fast food pace. The marketing 
team will also keep a close eye on its progress and use its monthly sales as signs to how they should 
strategize. Forecasting towards trends, culture, and using strong points on the company’s brand personality 
will help prepare for the future. Currently Chipotle is looking for high ideal candidates who have skills in 
local marketing as well as a national marketing platform and tactics. New marketing strategist will help 
develop Chipotle’s growth globally and focus both on short and long-term priorities and goals. “Chipotle: 
Food with Integrity.” 
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18 
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Chipotle Marketing Plan

  • 1. 1 Executive Summary Chipotle is preparing to launch a new wave of awareness to the community with their burrito product in a mature market. Chipotle product offers 65,000 different combinations of fresh ingredients at a value-packed price. The restaurant is known for their large burritos, customization, and the use of organic ingredients. Chipotle’s growth is a direct result of quality, consistency of its service, and the perceived differentiated value it has in the mind of consumers. Chipotle stands apart from its competitors because it does its business differently in terms of its food, restaurants and advertising. Chipotle is one of the first chains to establish a fast-casual dining market and is leading in the fresh-Mex market. Chipotle’s burrito targets specific segments in the middle class market, by using higher quality ingredients in growing suburban and urban areas. While most fast food chains rely on advertisements that promote their menu, with limited-time discounts, new items, and value menu; Chipotle focuses on its quality ingredients, which generates new interest and culture to how we perceive fast-food through a number of promotional events and word of mouth. The primary marketing objective is to spend 15% of profit into traditional and non-traditional advertisement in order to saturate its market to its full potential; therefore owning a bigger share of the fast food market, fast-casual dining market, and its fresh-Mex market. Current Marketing Situation Chipotle was founded in 1993 and went public in 2006. In a matter of five years Chipotle has been an exploding chain. Chipotle is also experimenting with their new restaurant called South East Asia Soup House, which serves Asian food in a fast-serve market. Chipotle is currently looking to expanding in Europe and opened its first restaurant, in the UK, and opened a new store this year in France. Chipotle target market segments in urban and suburban areas with strong residential and daytime population. Most of the restaurants feature minimalistic interior design appealing to the young adult segment, and yet still submitting to a casual dine-in restaurant. Chipotle created a new market known as Fresh-Mix dining segment and continues to lead against rivals such as Qdoba and Baja Fresh. Chipotle is currently in its growth, with solid financial backing, little to no debt with high revenues. Chipotle plans to expand its chain in United States and other countries such as the United Kingdom, France, and perhaps Germany.
  • 2. 2 Chipotle owns a small segment of the fast food market $2.27 Billion out of a $120 Billion Market (2011) with McDonald in the lead. Other being fast food restaurants such as KFC, Sonic, Burger King, and etc. Chipotle is currently growing in its segment of fast-casual market and in the fast food market. Chipotle has little or no competition in the fast-casual market and will continue to be number 1 in its market segment. Chipotle targets ages 18-34 and middle class who most likely have a BA or higher degree. Middle class and upper middle class, is the largest share of the income market that makes up of 30-35% of their target market. Market Description Chipotle target adults ages 18-24, well educated, and middle class. According to the U.S. Census information available in April 2007, Chipotle’s market consisted of 13.3 million households with a 10 billion cap out of a 120 billion fast-food market. The data revealed that 79% of the households were non- Hispanic whites and 33% of them had college degrees or graduate degree. There are also family consumers which 68% of them were married with 35% in a two person household to be a couple and 43% in a three to four person household married with children. Chipotle look for grubbers and health nuts who love to eat large amounts or have a healthy meal. Chipotle target people who are environmentally conscious that follows 'Food with integrity' mission, active lifestyle, socially focused, tech savvy, image conscious, and financially unfocused customers. In a tough economy, Chipotle offers more financially cautious buyers
  • 3. 3 greater value with a 1.25lb burrito. Chipotle’s burrito is aimed to match taste for non-Hispanic white. The millennium generation, that had experienced an economic recession, has adopted a new lifestyle and spending. They are buying less, and are looking for greater value in their purchases. In today’s economy, financially cautious buyers are looking for greater value with a right combination of product quality and good service at a fair price. Chipotle helps to create a healthy trend by serving high quality at affordable prices. This trend has led to new markets to those consumers that are looking for fast food with a healthy outlook. Chipotle has created a culture that affects society’s behavior towards healthy foods and organic ingredients. Chipotle has concern for their natural ingredients and developed strategies and practices to support environmental sustainability for their natural raised meat and organic ingredients. Chipotle’s mission statement responds to its consumer demand for more quality at affordable prices. Product Review Chipotle’s components of a burrito are made in advanced and then the burrito is assembled by order, a crucial element to differentiating itself from the rest of the fast food restaurants. The burrito also has free range of ingredients pork, chicken and beef, from humanely raised animals that are not fed with hormones or antibiotics. Chipotle’s burrito has their ingredients sautéed with special sauces that helps the burrito to have its own unique taste distinguishable from its competitors to independent burrito shops. Chipotle’s burritos are different, especially with their braised pork, which has a rich deep flavor. Their beans are well-seasoned pinto or black, and mild to hot salsa gives a combined taste of freshness with their green-chili heat and fresh cilantro. Other combinations are available with their seasoned white rice or brown rice that has been cooked with butter, garlic, and fresh cilantro. Their burritos can contain over 1,000 calories which is equivalent to two meals’ worth of food. Chipotle burrito is at convenient locations that allow customers to buy with minimum comparison and buying efforts. Chipotle’s burrito stands firm as one of the healthiest fast food served in America. Chipotle burrito has consistency and quality to buyers who can choose up to 65,000 different combinations for their burrito. Chipotle’s burrito is uniquely packaged in an aluminum wrapper that has become iconic image to the Chipotle’s 1 pound burrito. Competitive Review
  • 4. 4 Qdoba. Qdoba was first opened and founded in 1995 in Colorado by Anthony Miller and partner Robert Hauser. With their immediate success with their first year revenues exceeding $1.5 million, with cost of $180,000 to open a 1,300 square feet restaurant; fresh, made-to-order Mexican food, Qdoba, was acquired by Jack in the Box Inc. in January 2003. Qdoba currently sits as the #2 quick-casual Mexican chain behind the market leader Chipotle Mexican Grill, with about 600 locations in 42 states. The eateries offer a selection of burritos, along with tacos, salads, nachos, and breakfast items. More than 150 of the restaurants are company-owned, and the rest are franchised. Qdoba is owned by the hamburger chain operated by Jack in the Box. Qdoba chooses to compete against Chipotle with its signature burritos that are customizable and cost roughly around $6-8. Taco Bell. American chain restaurant Taco Bell is a fast-food service HQ based in Irvine, California. Taco Bell is a subsidiary brand owned by Yum! Brands, Inc. Taco Bell serves a variety of Tex-Mex foods, ranging from tacos, burritos, quesadillas, nachos, and other specialty items such as their value menu items. Taco Bell serves more than 2 billion customers each year with over 6,446 restaurants bringing in revenue of $1.9 billion dollars (2009). Yum! Brands Inc. operates Taco Bell, KFC, Pizza Hut, and WingStreet restaurants all over worldwide. Yum! Brands Inc. is located in more than 110 countries, with its global sales totaled more than $11 billion (2010). Taco Bell Express locations, that only serve items under $1, operate primarily inside convenience stores, truck stops, shopping malls, and airports. Taco Bell competes against Chipotle with their value menu burritos that cost around $1. Starting July, Taco Bell will serve gourmet burritos that serve high quality ingredients to compete with Chipotle’s burrito. Cost estimates starting at $6. Panera Bread Co. The company is a leader in the quick-casual restaurant business with about 1,550 bakery-cafes in 40 states and Canada. Its locations, which operated under Panera Bread, Saint Louis Bread Co. with its partnership with Paradise Bakery & Café, offer made-to-order sandwiches using variety of artisan breads, Asiago cheese bread, focaccia, and its classic sourdough bread. The chain’s menu offers a healthy menu that also features soups, salads, and gourmet coffees. Panera also sells its bread, bagels, and pastries to go. Panera offers a consistent quality of food and services, with higher-quality ingredients. It
  • 5. 5 competes with other national fast-casual chains such as California Pizza Kitchen, Chipotle Mexican Grill, and Einstein Bros. Bagels, as well as #1 coffee house chain Starbucks. Panera relies on a mix of corporate-run locations and franchising to expand and operate its restaurant chain. With Panera’s franchising efforts, allow the company to expand into new markets without the expense of construction and operation. Local franchisees pay the company royalties and other fees in order to use the Panera brand and other intellectual property. The company supplies its franchise with fresh dough and other ingredients through a network of more than 20 production and distribution facilities. Panera Bread Company competes against Chipotle with higher quality ingredients that make up of sandwich. Panera Bread sandwiches are customizable from chicken, turkey, tuna melt, and may not be even on the menu. Sandwich cost roughly about $7 and above. Panda Restaurant Group Inc. Panda Restaurant Group is leader in the quick-service restaurant business operating more than 1,300 Panda Express locations in more than 40 states, Puerto Rico, and Mexico. The Asian-themed food serves primarily in high-traffic locations, malls, airports, and sporting arenas. The company is privately owned by the family of Andrew Cherng, who opened its first Panda Inn in 1973. Panda Restaurant has succeeded in creating a nationwide chain of Asian food outlets, without its franchising effort. Panda Group is operated with strict training and food quality standards, clean and bright interiors, and well-lit serving buffets. Panda Express competes against major fast-food chains such as Taco Bell, KFC, and McDonald’s. The brand also fits within the fast-casual category competing against giants like Chipotle Mexican Grill and Panera Bread. Panda Express uses customizable Asian plate with 2 sides and a main dish fried rice or chow mein. 2 sides and one main dish cost starting around $8 a little pricier than Chipotle’s burrito. Baja Fresh. Also known as Fresh Enterprises operates and franchises 230 Baja Fresh Mexican Grill as a fast-casual restaurant mostly located in California and in 25 states as well as Dubai and Singapore. The chain’s menu offer made-to-order burritos and tacos, as well as quesadillas, nachos, and salads. Baja Fresh was founded in 1990, and is well known for their fresh ingredients without fillers, freezers, and microwaves. In addition to Baja Fresh, Fresh Enterprises also oversee La Salsa Fresh Mexican Grill Chain and Canyons Burger Company, by an investment group led by David Kim. Baja Fresh was bought for $31
  • 6. 6 million dollars from Wendy’s International (2006) which was originally bought for $275 million in 2002 by Wendy’s. Baja Fresh is currently falling behind to leaders such as Chipotle Mexican Grill and Qdoba in the fresh-Mex dining segment. Fresh Enterprises focuses on expanding its chain primarily through franchising. A new strategy was added with the Baja Fresh Express, located in high-traffic locations such as airports, shopping areas, and college campuses. With more recent report, in April 2012, David Kim has stepped down from his CEO position and is replaced by Chuck Rink. Baja Fresh competes against Chipotle with their burritos that cost $5.95 without taxes. Baja Fresh burritos have choice of meat, beans, rice, cilantro, diced onions, cheese, guacamole, and more. McDonald. McDonald’s is the world’s #1 fast-food company by sales, with more than 33,500 restaurants serving burgers and fries in 119 countries. The popular chain is well-known for its Big Macs, Quarter Pounders, and Chicken McNuggets. Most of its chain is free-standing units offering dine-in and drive-through service. McDonald’s is also located in many eateries, such as airports, retail areas, and other high-traffic locations. About 80% of the restaurants are run by franchisees or affiliates. McDonald’s has dominated the fast-food dining industry largely through its franchising efforts, consistent food quality, and successful marketing campaigns. McDonald main suppliers are Golden State Foods, Martin-Brower, and J.R. Simplot, accounting for nearly their entire business. The company focuses its advertising efforts primarily at families with children, touting its kid-friendly Family Meals and budget-minded Value Menu. McDonald continuously develops new menu items in order to meet consumers’ satisfaction. McDonalds looking to steal business from Starbucks and Jamba Juice, created items such as espresso coffee and fruit smoothies. In the recent recession McDonald’s has come out strong with their Value Menu which targeted families looking for less expensive alternatives. McDonald plans to expand oversees 2,000 restaurants in China by 2013 with the emphasis of also growing in Europe and Asian markets. McDonald’s revenue is $24 billion in 2010 with approximately 400,000 employees. McDonald’s holds 85% of Chipotle’s stock and is a major contributor to Chipotle’s expansion and distribution. Channels and Logistics Review
  • 7. 7 Chipotle’s burrito will be distributed through restaurants mostly located in suburban and urban areas. While Chipotle does not offer a delivery service, there is an online channel that allows customers to order food and have it ready for pickup. Chipotle also have an iPhone application that allows customers to customize their food at a nearby restaurant of their choice. Chipotle serves about 350 pounds of pork per week in Charlottesville alone and more than 5 million pounds annually at its 700 restaurants (2005). Chipotle has long pioneered to bring in sustainable and organic food in masses and continues to do so even with higher costs. Chipotle continues to supply its naturally grown ingredients through many small suppliers who at the beginning were 75 small farms and now there are more than 500. Chipotle are strict with their demands only choosing to have naturally grown ingredients for their product. Although Chipotle cannot source all of his ingredients to be naturally grown, because of its rapid expansion, CEO Ells continues to look for solutions. SWOT Analysis Strength ● Innovative product. Chipotle Burrito has 65,000 different combinations with high quality ingredients. Chipotle is fast, easy, and fun to make. Chipotle has customer experience from the start of the entrance to creating your food. ● Pricing. Chipotle serves high quality ingredients at an affordable price of $6. Not too cheap to make it seem like its missing something, and not too expensive like Cheesecake Factory. Chipotle burrito serves value for its size; therefore making the burrito ‘worth every penny’. ● Strong reputation and financial position. Chipotle has outgrown many expectations and grown 26% in the first quarter from last year with reported revenues of $640 million. Chipotle is on fire, growing by 12.7% with added locations count to 1,262 restaurants and over 30,000 employees. ● Strong influence. Chipotle is changing the way people think and how we eat fast food. With long-standing commitment to serve food from more sustainable sources, Chipotle continues to be at the forefront of responsible farming trend getting the best ingredients at an affordable price.
  • 8. 8 ● Chipotle has little or no debt with high revenue. This means that Chipotle is low risk and highly credible. Chipotle could take out large loans to expand at a faster rate, and pay it off with their increasing revenue. Weakness ● Limited menu. With 65,000 different combinations, Chipotle menu technically consists of only three options (burrito, tacos, and burrito bowl). ● Higher price point than competitors. Chipotle serves higher quality which means higher price. Chipotle, compared to its fast food competitors, serve their product at a higher price for its organic ingredients. ● Lack of brand awareness. Chipotle lacks brand awareness, does not use traditional ways of promotion and advertisement. Chipotle just recently had their first ad run on Grammy Awards (02/10/12). Opportunities ● Lots of Geographic growth. Presently, the company operates all of its restaurants within the United States with potential growth up to 3,000 locations. Chipotle just recently entered the UK and France. Chipotle is also looking to expand in Germany. There is significant room for growth before the company hits saturation. ● Product branding. Many products that are not affiliated with Chipotle are using the name Chipotle for their sauces such as Subway who also has their own Chipotle sauce. ● Asset leverage. Chipotle has high profit and have little to no debt. Chipotle is a low risk investment, with strong grounds. If Chipotle decided to borrow money, they could acquire large sums for expansion. Threats ● Competition. Chipotle has lots of room and market space for competition. Chipotle is fairly new to the whole foods market; a fast food chain serving higher quality food is inevitable in the near future.
  • 9. 9 ● Economic Slowdowns. Due to higher price points on the Burrito product, Chipotle could find itself following the economy. If United States goes into recession most likely Chipotle will find itself falling behind in sales. ● Rise on prices due to expansion. Chipotle is a growing chain, and it may be hard to find organic suppliers for all its restaurants. Chipotle may have to face either higher prices, lower quality, or fewer restaurants. Objectives and Issues First-year Objectives – During the first year, Chipotle will stress the usage of their promotional mix team. The team that consists of advertising, public relations, personal selling, sales promotion, and direct-marketing tools will persuasively communicate customer value and build customer relationships. Advertisement will work with the promotional team to create short term excitements and sales during the first quarter of the year to increase Chipotle’s awareness. Public relation will aggressively build the Chipotle brand and use attractive messages to spread and maintain brand awareness. With massive use of the social media, Chipotle will push to use non-traditional ways of advertisement, such as giving away prize money to anyone who can create a Chipotle commercial through the use of YouTube, Vimeo and other social sites. Getting people involved is Chipotle’s main focus for the first year in order to get awareness spread through the word of mouth and validity from every day customers. First year objective is to capture the audience of Social network users who mostly spends most of their days sitting in front of a computer. Second-year Objectives- During the second year, Chipotle will time their launch of awareness to the public in both traditional and non-traditional ways. The second year, advertising would take its toll on its marketing budget. The promotional mix team will have to carefully strategize their resources. Chipotle will coordinate with its expansion by spreading awareness through the use of traditional ways of advertisement. Because it is expensive to use traditional advertisement such as TV commercials, Chipotle will have to accumulate and use budgeted resources from 15% profits. Chipotle will choose carefully with the
  • 10. 10 upcoming events such as sports arenas, and shows to catch not only a certain demographic viewers, but also introduce Chipotle’s burrito to a larger segment that favors healthy ingredients at a fast food restaurant. Every two years it is important to know important events such as Olympics. This would be the perfect opportunity to advertise Chipotle to one of the most watched events in a global arena. The second year objective is to capture the audience of non-social network users, people who are watching TV, listening to the radio, and around billboards most of their days. Third-year Objectives – During the third year, Chipotle will establish long term awareness and refinement. The promotional marketing team will use its strongest points to reiterate where Chipotle is positioned as a fast food company. There will be some bumps on the road that needs to be smoothed out with the help of Public Relations; any bad word spread will be managed by the PR team. There needs to be room for error and in the third-year, Chipotle will be on surveillance mode. Chipotle will continue to advertise, promote, personal sell, public relation, and direct selling just as rigorously as the first two years of preparation and action. Chipotle will continue to ride on the action plans used in the first two years with the additional team to look over its progress. If Chipotle is able to repeat and consistently promote their product on special Holidays, World Cup events, Olympics, Sport events, and sponsorship to promote their product, Chipotle will be a leading icon in the fast-food industry. In this point in time, with Chipotle’s strong growth, awareness is a key element for its long-term success. Issues Chipotle advertisement can go wrong if the mission statement is not closely positioned with their product. Chipotle will slowly get used to using different advertisement strategies and may mitigate some of its operating margins with the new department. Sustainable income is a must for the promotional mix department after it is created. In relation to the new awareness launch, one major issue would be the ability to establish its brand name to a meaningful position. Promotional mix is a mind game, half of the money spent can be wasted trying to get the brand name out to an over communicated society. Investments will be heavily made in marketing in order to create a distinctive brand image projecting innovation, value, and
  • 11. 11 quality. Measuring awareness is also an issue, it is not easy to measure how much consumer knows, and the team must respond and adjust their marketing efforts. Marketing Strategy Product Strategy The Chipotle burrito will be at consumer’s full customization and have customer experience from the entrance of the restaurant to making your food. Chipotle will always be served with the freshest ingredients for the grubbers and healthy eaters who are looking to find satisfaction for their dollar. Chipotle will always promote their product by giving away their burrito for free on certain holidays, and on the first day a restaurant opens in the area. If you don’t like how you made your burrito, Chipotle is more than willing to offer a new combination free of charge in order to enhance your experience. Pricing Strategy Chipotle burrito charges at a premium price and will be ready to increase their prices by small increments when needed. Unlike other fast food restaurants who heat up their food in a microwave oven, Chipotle is a quick food restaurant that actually cooks, grills and warms its food for its customers. Chipotle is expected to increase prices from marginal-cost pricing due to expansion. Long-term price strategy is to sustain or lower their prices with new suppliers and distribution system. Chipotle will follow its “Food for Integrity” mission statement and continue to serve their burrito with high quality ingredients at slightly higher cost than most regular fast-food meals. Distribution Strategy Chipotle uses a selective supplier that doesn’t use antibiotics in the meat and organic farmers. Chipotle is highly selective with no intermediaries and vertical marketing systems involving the suppliers and Chipotle to work closely together. Suppliers for Chipotle are very limited, but more channels will be created in the foreseeable future. Chipotle is backed with a juggernaut distribution system owned by McDonald’s who is
  • 12. 12 a big contributor to Chipotle’s success in expansion and distribution. Chipotle will use a user friendly website and mobile applications to create more channels of distribution or at least a faster solution than waiting in line. Promotional Strategy Chipotle will use the new promotional mix department to create new ways of getting awareness out to the people. Chipotle will advertise and sponsor organic farms to racecars and have their logo on places where millions of viewers will see. Chipotle will mostly have their customers involved by giving away prize money to winners who can create a Chipotle's commercial. Chipotle's main strategy will always be handing out free burritos and being engaged with its customers. The use of non-traditional advertisement will always be Chipotle’s focus to getting people’s attention. Positioning Chipotle burrito will be positioned as one of the most value packed fresh ingredient burrito, making a long-term commitment to serve better and higher quality food for the higher price. Food with integrity, the commitment to finding the best ingredients raised with the respect for the animals, the environment, and the farmers. Marketing Communications Strategy Chipotle will stress its promotional mix team to reinforce and remind its strong points to the consumers. Chipotle positions itself as a fast-food restaurant serving higher quality ingredients at affordable prices. Finding new touch points with their consumers by looking at both in-store and also more online and mobile channels. As word of mouth is slowly in its decline, Chipotle is finding new strategies to use word of mouth more effectively. Such as, “Did you know Chipotle is doing this?” or in those lines to create new energy of conversations about Chipotle. Most of their communications will happen with their social media accounts in order to reach out and have a dialogue with their customers. Chipotle’s main buzz was through the generated word-of mouth marketing, but with Chipotle’s growing chain, there needs to be more efficient messages to keep up with its growth. The word-of-mouth is a slow but reliable solution, the
  • 13. 13 Marketing communication strategy is to find alternatives to spreading Chipotle’s good news to the community. Marketing Research First thing Chipotle did is ethnography study in which to figure out who Chipotle’s customers was and why they were coming. Annual research to forecast trends and fads that could be added to dining experience patterns. Online surveys and active studies lets Chipotle reach out to customers more on a personal level in order to find out what works for the company. Marketing Research can help with their menu and ingredient selection; such as finding what combinations work the best and what could be added. Marketing Research helps Chipotle identify not only its customers but what customers want in their satisfaction. Marketing Research will be conducted in several ways many times a year to get constant feedback and dialogue with the Chipotle’s customers. In order to better Chipotle, Marketing Research will help adjust or make any changes that could be needed as time is always changing. Marketing Organization Chipotle’s chief marketing officer, Mark Crumpacker, holds all responsibility for the company’s marketing activities. From December 2002 to December 2008 he was the Creative Director for Sequence, LLC, a strategic design and marketing consultant at a firm he co-founded in 2002. Prior to that Mark Crumpacker served as a creative director and in other leadership roles for a variety of design and media companies. Chipotle has worked with advertisement agencies such as San Francisco-based Butler, Shine, Stern & Partners. Action Programs First Quarter - Chipotle will create a promotional mix department with highly experienced team in order to create marketing plans for both short-term and long-term strategies. Brain-storm and planning will happen in the first quarter of every year. The team will develop a local marketing strategy that supports and
  • 14. 14 extends the national marketing platform. Articulate strategy in a written annual plan that includes budget and a program calendar. Second Quarter - Chipotle will launch a new wave of awareness to the people by using carefully planned advertisement and marketing strategy. The promotional team will create not only short term increase in sales with buy one get one free but also look into long-term strategies by creating a sustainable prices for their product. The marketing team that includes social media, public relations, direct selling, advertising, research, mobile, design and production team members on the development and implementation of an annual plan. Advertising will be implemented on billboards, radio, social media, and traditional advertisement such as TV commercials. Third Quarter - Chipotle will continue to promote their company, and evaluate their progress. This stage would be 'stepping back and looking at the big picture'. Third quarter is where they are going with their strategy and if they're right on track. Third quarter is also about the company's image and where they are now with their mission statement. Maintain and update annual plans as changes are made throughout the year. The market team will be managing relevant budgets, tracking and processing invoices as well as evaluating the effectiveness of the marketing programs. Also the team will be looking closely at the project costs, working with other departments including Finance, Operations, IT, and Training. Fourth Quarter - Chipotle is in its last quarter and needs to drive up sales for its annual sales report. Chipotle will push its hardest to peak during these last months in order to attract investors. The last quarter is by far one of the most important quarters of the year, as most financial reports are done by the end of the year. Finishing strong will bring strong starts for the next year, and more investors. Fourth quarter is all about being aggressive and working with any added adjustment and changes from third quarter. Also in the last quarter it brings close to important holidays such as Christmas and New Year’s which should also be preparing for next year’s promotional advertisements and annual plans.
  • 15. 15 Budget In the first year Chipotle is projected at $799,060 million with an average sale price of $6 dollar per unit and variable cost of $3.10 dollar per unit. Chipotle is profitable after its sales exceed 65,744 units. In the third year, with its continued growth, Chipotle will profit after it exceeds 133,110 unit sales. Break-even analysis is a great way to calculate its cost. Year 1: 190,656/6-3.10=65,744 units sales to break even. Year 3: 386,017/6-3.10=133,110 unit sales to break even. Controls Tight controls will be measured and monitored closely by our accountant Ernst & Young LLP. With our consumer outreach and two-way communication we will be able to keep in touch with our customers and their satisfaction. Given the fast growth of the company, Chipotle will continue to maintain their prices with 'A class' restaurants and high quality ingredients to serve healthier in a fast food pace. The marketing team will also keep a close eye on its progress and use its monthly sales as signs to how they should strategize. Forecasting towards trends, culture, and using strong points on the company’s brand personality will help prepare for the future. Currently Chipotle is looking for high ideal candidates who have skills in local marketing as well as a national marketing platform and tactics. New marketing strategist will help develop Chipotle’s growth globally and focus both on short and long-term priorities and goals. “Chipotle: Food with Integrity.” Bibliography Ward, Corey. "Chipotle Growth Driven by Overseas Expansion, Commitment to Quality." Denver Business Journal. 14 Oct. 2011. Web. <http://www.bizjournals.com/denver/print-edition/2011/10/14/chipotle-growth- driven-by-overseas.html?page=all>. Kaplan, David A. "Chipotle's Growth Machine." CNNMoney. 12 Sept. 2011. Web. <http://features.blogs.fortune.cnn.com/2011/09/12/chipotles-growth-machine/>.
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  • 18. 18 Morrison, Maureen. "Chipotle Bucks Fast-Food Convention While It Still Can." Login. Ad Age CMO STRATEGY, n.d. Web. 14 June 2012. <http://adage.com/article/cmo-interviews/cmo-crumpacker-chipotle-bucking- fast-food-model/233210/>.