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Trends & Best Practices for Implementing SaaS Presented by, Jeff Kaplan Managing Director THINKstrategies [email_address] 781-431-2690 ©2008, THINKstrategies  [www.thinkstrategies.com] Slide
Primary Drivers of SaaS ,[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
The Evolution of Man ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
The Nicholas Carr Affect ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  "...Imagine what future generations will see when they look back at the current time...won't the way corporate computing is practiced today appear fundamentally illogical -- and inherently doomed?” “ The End of Corporate Computing” Nicholas Carr, The MIT Sloan Management Review, Spring 2005.
Changing Customer Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enterprises Seeking to Generate Greater ROI at Lower TCO.
Rewiring the World, From Edison to Google  ,[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
Shift from Outsourcing to Out-Tasking ,[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Defining SaaS ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
SaaS Adoption Today ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Source:  THINKstrategies/Cutter Consortium © 2007
SaaS Deployment Plans ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Source:  THINKstrategies/Cutter Consortium © 2007
Size of SaaS Deployments Growing ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  SaaS Vendor Customer # Users Salesforce.com Misys 40,000 SuccessFactor Wachovia 85,000 Concur “ A Financial Services Company” 185,000 Workday Flextronics 200,000 Authoria “ A Leading Food Services Company” 340,000
SaaS Expands from Business Apps to IT Management  ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  BUSINESS APPLICATIONS CRM SFA … Collaboration SCM … ERP Finance … Front Office Inter Office Back Office Security Systems Mgmt … Network Mgmt Remote Access … Data Protection Storage … IT Management
Top Ten Showplace  Application Categories ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Source: SaaS Showplace Customer Relationship Management 103 Collaboration 80 Accounting/Financial 78 Document Management 67 Project Management 62 Enterprise Resource Planning (ERP) 55 Marketing 49 Human Resource Management (HRM) 47 eCommerce 46 Messaging 44
Top Ten Showplace  Industry Categories ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Source: SaaS Showplace SMBs 110 Banking/Financial Services 102 Manufacturing 91 Technology 80 Healthcare 72 Retail 69 Government 63 Professional Services 55 Telecommunications/xSPs 43 Software 42
SaaS Market Adoption Forecast ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Market Penetration 2010 2008 2006 2004 Innovators Early Adopters Mainstream Buyers Laggards
Cloud Computing: The Next Wave ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
New Challenge: Cloud Computing Outages ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  “ Amazon S3 Outage Rains On Cloud-computing Parade”  “ Outages Force Cloud Computing Users To Rethink Tactics”
Shifting Adoption Patterns ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Unilateral End-User,  SBU Adoption of  SaaS Solutions Enterprise-Wide Acceptance and Adoption of SaaS
Living in a Hybrid World ,[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
SaaS Evolution ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  SaaS 1.0 SaaS 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
On-Demand Services & The IT Industry Inversion ©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide  Services Technologies Past Future The IT Industry Inversion
Key Challenges Facing SaaS Vendors ,[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
Enterprise Expectations & Challenges for SaaS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
Selecting a Strategic Source for Sales Performance Mgmt. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
More Steps for Success ,[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
Summary & Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide
For More Information… ,[object Object],[object Object],[object Object],©2008, THINKstrategies, Inc.  www.thinkstrategies.com Slide

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Trends and Best Practices for Implementing SaaS for Your Business

  • 1. Trends & Best Practices for Implementing SaaS Presented by, Jeff Kaplan Managing Director THINKstrategies [email_address] 781-431-2690 ©2008, THINKstrategies [www.thinkstrategies.com] Slide
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  • 3. The Evolution of Man ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide
  • 4. The Nicholas Carr Affect ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide "...Imagine what future generations will see when they look back at the current time...won't the way corporate computing is practiced today appear fundamentally illogical -- and inherently doomed?” “ The End of Corporate Computing” Nicholas Carr, The MIT Sloan Management Review, Spring 2005.
  • 5.
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  • 9. SaaS Adoption Today ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Source: THINKstrategies/Cutter Consortium © 2007
  • 10. SaaS Deployment Plans ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Source: THINKstrategies/Cutter Consortium © 2007
  • 11. Size of SaaS Deployments Growing ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide SaaS Vendor Customer # Users Salesforce.com Misys 40,000 SuccessFactor Wachovia 85,000 Concur “ A Financial Services Company” 185,000 Workday Flextronics 200,000 Authoria “ A Leading Food Services Company” 340,000
  • 12. SaaS Expands from Business Apps to IT Management ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide BUSINESS APPLICATIONS CRM SFA … Collaboration SCM … ERP Finance … Front Office Inter Office Back Office Security Systems Mgmt … Network Mgmt Remote Access … Data Protection Storage … IT Management
  • 13. Top Ten Showplace Application Categories ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Source: SaaS Showplace Customer Relationship Management 103 Collaboration 80 Accounting/Financial 78 Document Management 67 Project Management 62 Enterprise Resource Planning (ERP) 55 Marketing 49 Human Resource Management (HRM) 47 eCommerce 46 Messaging 44
  • 14. Top Ten Showplace Industry Categories ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Source: SaaS Showplace SMBs 110 Banking/Financial Services 102 Manufacturing 91 Technology 80 Healthcare 72 Retail 69 Government 63 Professional Services 55 Telecommunications/xSPs 43 Software 42
  • 15. SaaS Market Adoption Forecast ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Market Penetration 2010 2008 2006 2004 Innovators Early Adopters Mainstream Buyers Laggards
  • 16. Cloud Computing: The Next Wave ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide
  • 17. New Challenge: Cloud Computing Outages ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide “ Amazon S3 Outage Rains On Cloud-computing Parade” “ Outages Force Cloud Computing Users To Rethink Tactics”
  • 18. Shifting Adoption Patterns ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Unilateral End-User, SBU Adoption of SaaS Solutions Enterprise-Wide Acceptance and Adoption of SaaS
  • 19.
  • 20.
  • 21. On-Demand Services & The IT Industry Inversion ©2008, THINKstrategies, Inc. www.thinkstrategies.com Slide Services Technologies Past Future The IT Industry Inversion
  • 22.
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  • 27.