We all know how to answer a work email, don’t we? But do we all do it the right way? I think there is always some place for improvement. I have written many posts on how to manage your inbox, I have even advocated the idea of not replying to all the messages you get. Here’s some tips on how to answer a work email like a pro. Get to the point quickly.

1. to Answer
Emails
universal guide for all those who want to manage
their inbox better
HOW
Like a Pro
by

2. We all know how to answer a work email, don’t we? But
do we all do it the right way? I think there is always some
place for improvement. I have written many posts on how
to manage your inbox, I have even advocated the idea of
not replying to all the messages you get. Here’s some tips
on how to answer a work email like a pro. Get to the point
quickly
!
I know you want to express how happy you are you got the
email and you want to flood the first paragraph of the
email with courteous words as poetic as the sunset over
Tahiti beaches, but let me tell you one thing – not only no
one expects that from you but they actually might not have
time for that. Don’t waste sentences to blow someones
ego or to be overly polite. Seriously! Get. To. The. Point.
TO ANSWER
EMAILS
HOW
Like a Pro

3. Use bullet points and text formatting
Our attention span at work is constantly
challenged making it difficult to read dense
paragraphs of text. Use bullet points where
possible to summarise ideas, data, or
conclusions and to provide succinct
answers.

4. Let the others reply first
If you’re CCed on an email,
and someone else CCed
would be better suited to
provide an answer, let them
do it first.

5. Forward emails sent to you by mistake
Instead of replying with a long explanation
saying how and why this and that does not
concern you anymore, forward the email by
replying and including the correct person
on the thread.

6. Don’t speculate on intent
Words are just words –
what drives communication
is very often our
interpretation. Believe me,
it’s hard to read emotions in
emails. So don’t do that.
Don’t speculate on intent.

7. Answer promptly in you scheduled time
If you can answer something promptly (under
two minutes) do it. If you have to take time to
answer thoroughly, plan that time. Don’t create
an awful backlog in your inbox, and frustrate
the sender.

8. Don’t answer at all
Some emails are not
meant to be replied
to. If someone
informs you about
something that does
not require your
comment or answer
then you really do not
have to answer with,
“Ok, thx” or “Great,
got that.”

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