Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
How User Experience Designers
Take Hugely Complicated Systems
and Make Them Less Complicated
For The People That The
Organ...
UX Simplification & Strategy
Starring James Schmittler & Tim Leisio
01.14.16
Tim Leisio
User Experience Architect
Twitter & Medium: @timleisio
Linkedin: linkedin.com/in/timleisio
James Schmittler
User Experience Team Lead
Twitter: @jamesschmittler
LinkedIn: linkedin.com/jamesschmittler
Who are we?
Write this down, there might be a test later.
James & Tim
Experts...probably.
● Bit of experience
● Lots of ideas
● A presentation
Legal UX
We stole all the whiteboards.
● 50+ people
● 40+ projects
● Design, IA, Research, CSS, Accessibility, etc...
Thomson Reuters
“The Answer Company”
● Lots of segments
● Billions (with a B) in revenue
● Many employees
● Global
● Eagan...
Where are we headed?
I’m think a beach somewhere. Is Minnesota always this cold?
Company Shift
Design thinking company
Planning the Future
*Maniacal Laugh!*
Cross UX Team Collaboration
Lean on me...when you need a wireframe.
Cross Company Awareness
People know me. I’m...kind of a big deal.
How are we changing who we are?
pain (n) 1. physical suffering or discomfort caused by illness or injury 2. careful effort...
Level Up
Real mature.
http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-maturity-models.php
Level Up
Real mature.
http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-maturity-models.php
25%50%25%
3 Years Ago...
So, what’d we actually make?
2 Years Ago...
Can I haz juice box too?
1 Year Ago...
We need more coffee.
Why is all of this important?
So we’ve grown up. Good for us. Why do you care?
Context
The environment and situation people are experiencing.
● Growing team
● Large enterprise company
● UX only one of ...
Context
The environment and situation people are experiencing.
● Growing team
● Large enterprise company
● UX only one of ...
Context
The environment and situation people are experiencing.
● Growing team
● Large enterprise company
● UX only one of ...
What happens if we lose control of scope?
The first step is admitting you have a problem.
It Doesn’t Fit
You can try all day lady, but that couch isn’t going in that car.
Why is it so damn hard to maintain
scope?Go home scope, you’re drunk...
Mind Your Surroundings
Or fall through the ice like a ninja.
Short on UX Knowledge
Can you make it a blue button!?
Attitude Bias Evidence
We build what they say they want.
https://www.nngroup.com/articles/which-ux-research-methods/
People for Research
Or just empty seats?
Funding the Unknown
Not quite as epic as exploring strange new worlds.
Role Ratio Disparities
When you have 1:100 ux-to-not ux skill sets on your product team.
Focus on Features
I heard the abominable market wants a spoon.
Fear of Damaging Relationships
No. And here’s why...
Dogma of “The” Technology
When competition isn’t good.
Reliance on 3rd Party
The world changes. Change with it.
UX Debt
I thought there was only technical debt...
http://nform.com/blog/2013/05/user-experience-debt/
Are We Done Yet?
Not at all, but OK.
What do we know about scope?
Well, how about an example.
We’ve Been There
Wireframe hell!
Taking a Risk
Jump now, worry about landing later.
Organizing the Chaos
What the hell are we trying to build here anyway?
Presenting Our Ideas
Have at you!
Coming to an Agreement
No one sleeps until we figure this out.
Aftermath
Blue skies and happy faces next 100 miles.
Customer Partnerships
Everyone being super friendly.
Better Product
Just in time for Spring too!
Better Product
Oh, you meant Spring in Minnesota...
Why We Think Less Scope = More Hope
DOWN WITH SCOPE! UP WITH HOPE!
● Sustainability
● Growth
● Market understanding
● User...
How do YOU advocate for simplicity?
Can you make it simple. Like 3 a step process?
Find the Core
Cut the crap, strengthen the core
Seed Possibility
And maybe prototype it...
Collaborate
Milk could make a Dark Side parody...
How to handle chaos & prepare for the
future?Scout Motto: Be Prepared
Do Things That Make You Better
Treat Yo’Self
Build Trust
How to influence friends and eliminate enemies.
Be A Part of the Project Team
Cowabunga!
Increase Your Skillset
Change is good. Sometimes you’re an alien, sometimes you’re a pop star.
Be Strategic Without Being Asked
Still waiting for that invitation?
Be Vocal
For example...
Follow Through
Even the best laid plans have flaws.
Learn From Mistakes
Obviously, you wouldn’t design the same flaw twice...obviously...obviously…
Questions?
Besides “Who shot first?”
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
January 2016 Event: UX Strategy & Simplification
You’ve finished this document.
Download and read it offline.
Upcoming SlideShare
What to Upload to SlideShare
Next
Upcoming SlideShare
What to Upload to SlideShare
Next
Download to read offline and view in fullscreen.

1

Share

January 2016 Event: UX Strategy & Simplification

Download to read offline

Have you ever worked a project where the size of scope and size of support are imbalanced? Many projects end up this way and many don’t know how to overcome the obstacles created by this situation.

Time Leisio and James Schmittler from Thomson Reuters take a look at what happens when scope gets out of control, the benefits of keeping a manageable scope, and how designers can employ strategy and simplification to get a project back on track.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

January 2016 Event: UX Strategy & Simplification

  1. 1. How User Experience Designers Take Hugely Complicated Systems and Make Them Less Complicated For The People That The Organization Serves. Starring James Schmittler & Tim Leisio 01.14.16
  2. 2. UX Simplification & Strategy Starring James Schmittler & Tim Leisio 01.14.16
  3. 3. Tim Leisio User Experience Architect Twitter & Medium: @timleisio Linkedin: linkedin.com/in/timleisio
  4. 4. James Schmittler User Experience Team Lead Twitter: @jamesschmittler LinkedIn: linkedin.com/jamesschmittler
  5. 5. Who are we? Write this down, there might be a test later.
  6. 6. James & Tim Experts...probably. ● Bit of experience ● Lots of ideas ● A presentation
  7. 7. Legal UX We stole all the whiteboards. ● 50+ people ● 40+ projects ● Design, IA, Research, CSS, Accessibility, etc...
  8. 8. Thomson Reuters “The Answer Company” ● Lots of segments ● Billions (with a B) in revenue ● Many employees ● Global ● Eagan is the largest
  9. 9. Where are we headed? I’m think a beach somewhere. Is Minnesota always this cold?
  10. 10. Company Shift Design thinking company
  11. 11. Planning the Future *Maniacal Laugh!*
  12. 12. Cross UX Team Collaboration Lean on me...when you need a wireframe.
  13. 13. Cross Company Awareness People know me. I’m...kind of a big deal.
  14. 14. How are we changing who we are? pain (n) 1. physical suffering or discomfort caused by illness or injury 2. careful effort; great care or trouble.
  15. 15. Level Up Real mature. http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-maturity-models.php
  16. 16. Level Up Real mature. http://www.uxmatters.com/mt/archives/2013/12/applied-ux-strategy-part-1-maturity-models.php 25%50%25%
  17. 17. 3 Years Ago... So, what’d we actually make?
  18. 18. 2 Years Ago... Can I haz juice box too?
  19. 19. 1 Year Ago... We need more coffee.
  20. 20. Why is all of this important? So we’ve grown up. Good for us. Why do you care?
  21. 21. Context The environment and situation people are experiencing. ● Growing team ● Large enterprise company ● UX only one of many voices ● Takes time to build relationships ● Change is slow
  22. 22. Context The environment and situation people are experiencing. ● Growing team ● Large enterprise company ● UX only one of many voices ● Takes time to build relationships ● Slow to change ● We have complex products ● Ever growing scope
  23. 23. Context The environment and situation people are experiencing. ● Growing team ● Large enterprise company ● UX only one of many voices ● Takes time to build relationships ● Slow to change ● We have complex products ● Ever growing (potential for) scope
  24. 24. What happens if we lose control of scope? The first step is admitting you have a problem.
  25. 25. It Doesn’t Fit You can try all day lady, but that couch isn’t going in that car.
  26. 26. Why is it so damn hard to maintain scope?Go home scope, you’re drunk...
  27. 27. Mind Your Surroundings Or fall through the ice like a ninja.
  28. 28. Short on UX Knowledge Can you make it a blue button!?
  29. 29. Attitude Bias Evidence We build what they say they want. https://www.nngroup.com/articles/which-ux-research-methods/
  30. 30. People for Research Or just empty seats?
  31. 31. Funding the Unknown Not quite as epic as exploring strange new worlds.
  32. 32. Role Ratio Disparities When you have 1:100 ux-to-not ux skill sets on your product team.
  33. 33. Focus on Features I heard the abominable market wants a spoon.
  34. 34. Fear of Damaging Relationships No. And here’s why...
  35. 35. Dogma of “The” Technology When competition isn’t good.
  36. 36. Reliance on 3rd Party The world changes. Change with it.
  37. 37. UX Debt I thought there was only technical debt... http://nform.com/blog/2013/05/user-experience-debt/
  38. 38. Are We Done Yet? Not at all, but OK.
  39. 39. What do we know about scope? Well, how about an example.
  40. 40. We’ve Been There Wireframe hell!
  41. 41. Taking a Risk Jump now, worry about landing later.
  42. 42. Organizing the Chaos What the hell are we trying to build here anyway?
  43. 43. Presenting Our Ideas Have at you!
  44. 44. Coming to an Agreement No one sleeps until we figure this out.
  45. 45. Aftermath Blue skies and happy faces next 100 miles.
  46. 46. Customer Partnerships Everyone being super friendly.
  47. 47. Better Product Just in time for Spring too!
  48. 48. Better Product Oh, you meant Spring in Minnesota...
  49. 49. Why We Think Less Scope = More Hope DOWN WITH SCOPE! UP WITH HOPE! ● Sustainability ● Growth ● Market understanding ● User research
  50. 50. How do YOU advocate for simplicity? Can you make it simple. Like 3 a step process?
  51. 51. Find the Core Cut the crap, strengthen the core
  52. 52. Seed Possibility And maybe prototype it...
  53. 53. Collaborate Milk could make a Dark Side parody...
  54. 54. How to handle chaos & prepare for the future?Scout Motto: Be Prepared
  55. 55. Do Things That Make You Better Treat Yo’Self
  56. 56. Build Trust How to influence friends and eliminate enemies.
  57. 57. Be A Part of the Project Team Cowabunga!
  58. 58. Increase Your Skillset Change is good. Sometimes you’re an alien, sometimes you’re a pop star.
  59. 59. Be Strategic Without Being Asked Still waiting for that invitation?
  60. 60. Be Vocal For example...
  61. 61. Follow Through Even the best laid plans have flaws.
  62. 62. Learn From Mistakes Obviously, you wouldn’t design the same flaw twice...obviously...obviously…
  63. 63. Questions? Besides “Who shot first?”
  • rxdxt

    Jul. 9, 2016

Have you ever worked a project where the size of scope and size of support are imbalanced? Many projects end up this way and many don’t know how to overcome the obstacles created by this situation. Time Leisio and James Schmittler from Thomson Reuters take a look at what happens when scope gets out of control, the benefits of keeping a manageable scope, and how designers can employ strategy and simplification to get a project back on track.

Views

Total views

485

On Slideshare

0

From embeds

0

Number of embeds

24

Actions

Downloads

3

Shares

0

Comments

0

Likes

1

×