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Employee Advocacy :
Turn your employees into better
brand ambassadors
2
AGENDA
1 / Introduction
2 / Employee Advocacy program
3 / Which vision to embrace?
4 / How to build an employee advocacy program?
5 / Our recommendations
3
1 / INTRODUCTION
Employee Advocacy is the mechanism by which a company or a brand turns its
employees into ambassadors not only in their professional lives but also in their daily
lives, especially on social media.
EMPLOYEE ADVOCACY
A – THE ORIGIN OF EMPLOYEE
ADVOCACY
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How Employee Advocacy has become so important?
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Employee Advocacy chronology
1 / INTRODUCTION
7
2000
Although they were more, employees had
limited visibility.
Media (newspapers, TV, web…) being the
main way of communication, only the ones
on top (spokespersons, C-levels) could take
advantage of it.
Visibility
C-Levels
Executives
Employees
The employee, the silent majority
8
Employee Advocacy
1 / INTRODUCTION
8
2010
The advent of social media transformed the media landscape. The
employee has now a powerful mean of communication, which
enables him to build his digital identity, his own brand. That’s Personal
Branding.
The paradigm changes : The employee can now take the floor, show
attachment (or not) to his company.
This leads to an important transformation internally, as the
expression « Tweets are my Own », used as a disclaimer for brands
and individuals…
The employee, a voice that counts
9
561%8X
Employee Advocacy chronology
1 / INTRODUCTION
9
2019
The employee has become the most effective
communication channel
ENGAGEMENT REACH LEADS
The leads generated thanks to
employees’ social marketing
convert 7 times more than any
other lead
The content shared by
employees generates 8 times
more engagement than the
content shared by brands
Messages shared by employees
have a reach 561% higher than a
similar message shared on a
channel belonging to brands
7X
1
0
The Bottom-up approach, a confidence vector
1 / INTRODUCTION
10
Trust
C-Levels
Executives
Employees
In 2019, according to Edelman Trust Barometer, executive
positions are the less credible voices in a company, while
employees have a better credibility since they inspire
confidence.
Then, the importance of a voice does not depend on the
visibility offered by a position but rather on the confidence
it inspires.
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To sum up: employees’ voice is on the rise
1 / INTRODUCTION
11
2000 2010 2020
The employee, the silent majority
The employee, a voice that counts
The employee, a strong voice
1
2
B – WHICH CHALLENGES?
1
3
The employee, a white collar gold?
1 / INTRODUCTION
13
/ The employee is then the most credible
alternative: human, personal, he embodies
authenticity and closeness. And it is above all a
resource you already have!
/ However, generate engagement from employees
is not easy…
1
4
To engage your employees, here are the challenges you should address:
1 / INTRODUCTION
14
Do your employees believe
in your speech?
Are your employees ready to
commit?
Are you ready to turn your
employees into your brand’s
lawyers?
Credibility Engagement Confidence
1
5
THE ISSUE:
How to engage your employees to serve your brands’ interests?
1
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To address this challenge, there is a methodological tool
which enables the brand and its employees to face it
1
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Employee Advocacy program
1 / INTRODUCTION
17
/ An Employee Advocacy program is thought to
enable employees to easily interact with the content
shared by the company, turning them into
« advocates »
/ This program is then made to help employees to
develop their personal branding, making their voice
stronger and useful for the company
1
8
Through this study, we will see how to reflect on and build an
Employee Advocacy program to transform your employees!
1
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2 / EMPLOYEE ADVOCACY
PROGRAM
2
0
Which are the objectives?
20
/ First, we need to answer several questions before
implementing any Employee Advocacy program:
 Which are the top priorities for the company?
 How your employees could help you to reach
them?
2 / EMPLOYEE ADVOCACY PROGRAM
2
1
A – OBJECTIVES
2
2
Which are the objectives?
2 / EMPLOYEE ADVOCACY PROGRAM
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Employer brand Brand image Social selling
Employee advocacy benefits to employer brand: your
employees are your first brand amabassadors. You
can also benefit from their social networking to reach
new talents. Your employees give credibility and
values to your company as a whole: values, work,
missions..
The companies counting on engaged employees on
Social Media are 58% more likely to hire top talents.
%
2
4
Exemple of HubspotLife
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/ To convey its company culture and value work within its
company, the American brand opened an Instagram account
dedicated to its employees
/ They can take the floor on the platform: by sharing content
on the brand or having editorial meetings.
/ This way, Hubspot gives a young and active image of its
brand
2 / EMPLOYEE ADVOCACY PROGRAM
https://www.instagram.com/hubspotlife/
2
5
Which are the objectives?
2 / EMPLOYEE ADVOCACY PROGRAM
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Employer brand Brand image Social selling
Generate engagement from your employees will enable you
to get more visibility and notoriety with a large audience.
Although only 3% of employees share content on their
companies, these shares increase total engagement by 30%.
%
2
8
Which are the objectives?
2 / EMPLOYEE ADVOCACY ADVOCACY
28
Employer brand Brand image Social selling
By sharing content on your brand or enriching it
with comments, your employees can become lead
« traps »
Your strategy should highlight the expertise and
professional excellence of your company and thus
of your employees
75% of B2B buyers use social media to take
purchase decisions
%
3
0
Exemple of Oracle
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/ Oracle humanizes its B2B marketing on LinkedIn.
With more than 3 million followers, the company is on
the top 10 on LinkedIn.
/ Oracle knew how to create a true community on the
platform, by publishing relevant content linked with its
professional activites and giving the floor to its
experts.
2 / EMPLOYEE ADVOCACY PROGRAM
3
1
How about your digital transformation?
31
/ Employee Advocacy also plays an important role in a
digital transformation process.
/ The employees who support the digital transformation
of their company, internally or externally, are a great
opportunity for CTOs, who know the important role
played by employees in a succesful digital
transformation.
2 / EMPLOYEE ADVOCACY PROGRAM
3
2
To reach the objectives of the brand, we should consider an
equally important challenge, employees’ engagement. Let’s
get back to employees’ expectations:
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3
B – EXPECTATIONS
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What are your employees’ expectations?
2 / EMPLOYEE ADVOCACY PROGRAM
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Personal Branding Recognition Development
Succeed in developing their image,
valuing their work and their abilities with
theirs peers
3
5
Quelles sont les attentes de vos collaborateurs ?
2 / LE PROGRAMME D’EMPLOYEE ADVOCACY
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Personal Branding Recognition Development
The value and appreciation of their work
and personality is a high expectation on
their side
l
78% of employees consider that appreciation is the main motivation at work.
Yet, 52% are not satisfied by the appreciation showed by their companies and
69% recognized they will put more effort into it if they felt more appreciated.
78%
3
7
What are your employees’ expectations?
2 / EMPLOYEE ADVOCACY PROGRAM
37
Personal Branding Recognition Development
They expect the company to support them
in their development, especially through
trainings.
« 40% of the employees who are not correctly trained leave
their jobs over the first year »
40%
3
9
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Social Selling
Brand image Recognition
Development
2 / EMPLOYEE ADVOCACY PROGRAM
Employer brand Personal Branding
The company and the employee at the heart of the program
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0
3 / WHICH VISION TO
EMBRACE?
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Which vision to embrace?
3 / WHICH VISION TO EMBRACE ?
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WHICH VISION? WHICH ENGAGEMENT?
Before defining your Employee Advocacy program, it is
necessary to chose which vision to embrace:
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WHICH VISION?
4
3
A program open to everyone or a program for selected
profiles only? Which perception do you want to give to your
program?
4
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Different visions:
3 / WHICH VISION TO EMBRACE?
INCLUSIVE VISION
There are two main visions of Employee Advocacy program:
SELECTIVE VISION
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Selective vision
3 / WHICH VISION TO EMBRACE?
SELECTIVE VISION
/ A « close » program, boosted by ambassadors carefully selected
(after running a test, checking a file…)
/ It is based on a limited panel of advocates, who will reinforce the
legitimacy of the content published by the brand, enhance its
image…
A suitable vision for « risky » markets (pharmaceutical, financial…)
A suitable vision if you want to enhance your know-how through
your advocates
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5
4
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Dell Champions
3 / WHICH VISION TO EMBRACE?
46
/ Dell implemented an Employee Advocacy program
to recruit the brand’s « Champions »
/ These champions have to spread Dell’s culture on
social media and play an « insider » role for the
general public
/ To become a Dell Champion, you should get an
internal certification from Dell, after attenting a
specific training
/ Dell has now more than 1200 Champions in 84
countries
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Inclusive vision
3 / WHICH VISION TO EMBRACE?
VISION INCLUSIVE
/ A program open to any employee who wants to join the
Employee Advocacy program and get involved as he pleases
/ This program, based on a large panel , gives more
opportunities in terms of reach.
A suitable vision if you want to enhance your employer
brand, by highlighting the working conditions of your
employees for instance.
But risking to lose control
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4
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WHICH COMMITMENT ?
4
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When it comes to the commitment expected from employees,
you should first define a framework:
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0
Which commitment are you expecting from your employees?
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« A weak commitment » « A strong commitment »
3 / WHICH VISION TO EMBRACE?
5
1
Which commitment are you expecting from your employees?
3 / WHICH VISION TO EMBRACE?
51
/ Here you are expecting your employees to simply share the contents published
by the brand.
Benefits: control your speech and your content
Risks: not very spontaneous communication, looking de facto suspiscious...
« A weak commitment » « A strong commitment »
5
2
Which commitment are you expecting from your employees?
3 /WHICH VISION TO EMBRACE?
52
/ Here, you are expecting from your employees more than just sharing, you would like
them to get involved by creating content
Benefits: more impactful, more personal messages and thus more authentic
Risks: your employees must have a good knowledge of your speech, your values as well as the use of
social media which means for you time to train
« A weak commitment » « A strong commitment »
5
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4 /HOW TO BUILD YOUR
PROGRAM?
5
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Our methodology relies on two specific phases: the definition
of the program and its life cycle
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PHASE 1 – DEFINITION OF THE
PROGRAM
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Defining your program
4 / HOW TO BUILD YOUR PROGRAM?
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II - BUILD III - CREATE
To develop your Employee Advocacy program, you have to follow different steps,
which will enable you to build your program according to your company and
employees’ image.
I - EMPATHIZE
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A – EMPATHIZE
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Defining your program
4 /HOW TO BUILD YOUR PROGRAM?
58
The audit process has to be launched internally and should enable the company to
collect employee insights:
 Their perception of the company and its communication
 Their engagement
 Their digital maturity
II - BUILD III - CREATEI - EMPATHIZE
5
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HOW ABOUT YOUR DIGITAL TRANSFORMATION?
If your brand has started its digital transformation, you probably already have the
answers to some questions, meaning less time and resources needed on your
side.
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0
Step 1 – Speech perception
4 / HOW TO BUILD YOUR PROGRAM?
60
/ This first step is key in the definition of your
Employee Advocay program: how do your employees
see your brand and your speech?
/ The lessons we should learn fom this step:
Vision of the culture and values of the company
Opinion on the communication of the company
Authenticity of speech
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Vision of your company’s culture and values
4/ HOW TO BUILD YOUR PROGRAM?
61
Why?
To generate engagement, the Employee Advocacy program cannot
reflect the perception of the brand by its leaders but rather by its
employees.
Which questions to ask?
 Which are the main values of the company?
 Among them, which ones are closer to the company?
 What do you think of your company culture? Is it present enough?
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2
Opinion on your company’s communication
4 / HOW TO BUILD YOUR PROGRAM?
62
Why?
When it comes to communication (both internal and external), if your
employees do not agree with your content, it would be difficult to
get them involved. Understanding their expectations in terms of
communication will enable you to identify the most suitable media.
Which questions to ask?
 According to you, does your brand communication enhance your job /
expertise?
 Do you consider that your company’s communication reflects your vision of
the company?
 According to you, which are the components that are not valued enough in
your company’s comunication?
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3
Authenticity of speech
4 / HOW TO BUILD YOUR PROGRAM?
63
Why?
Authenticity and transparency are key in an Employee Advocacy
program, if your own employees are not convinced, how to
convince your public?
Which questions to ask?
 Do you consider your brand is transparent enough in its communication?
 Do you consider your brand is authentic enough in its speaking?
 Do you consider your brand’s communication corresponds to its values?
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4
HOW IF MY EMPLOYEES DO NOT BELIEVE
IN MY BRAND?
If the conclusions of the audit show a rejection of the brand’s speech and a distrust
regarding its authenticity, the brand should convince its employees: by implementing an
Employee Advocacy program, we give them the opportunity to get involved in the
evolution of their brand.
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Step 2 – Involvement
4 / HOW TO BUILD YOUR PROGRAM?
65
/ Here, we are trying to understand the degree of
involvement of your employees regarding your content
strategy and your speech:
 Are your employees ready to get involved with your content?
 Which are their main motivations to share your content?
 On the other hand, which could be the main reasons not to share
your content?
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Example: How Vodafone identified barriers to engagement
4 / HOW TO BUILD YOUR PROGRAM?
66
/ Vodafone UK launched an Employee Advocacy program
some years ago.
/ During its audit, the brand revealed several interesting
learnings:
 The employees are open to the idea of sharing the content
shared by the brand, because it corresponds to their vision of
the company
 Although they are not sure which information they can share or
not on social media
 The multiplicity of channels complicates the sharing of
information
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Step 3 – Digital maturity
4 / HOW TO BUILD YOUR PROGRAM?
67
/ For this third step, we should first define a global affinity score
to the use of social media for your employees
/ This score can be defined through different points of analysis:
 Which social media do they use professionally?
 Are they active on social media?
 Do they master the codes of the patform?
To run this test, you should ideally confront the user to use-
case, to understand his reaction and behaviour.
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In addition to this step…
4 / HOW TO BUILD YOUR PROGRAM?
68
/ In addition to this maturity audit, you should also audit the
way your employees talk about you online (on social media,
forums…)
/ This e-listening process will enable you to get valuable
information:
 Spot the « ambassador » profiles with a good audience and
engagement rate on social media
 Detect the risky practices (weak speech, sensitive speaking…)
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B – BUILD
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Defining your program
4 / HOW TO BUILD YOUR PROGRAM?
70
Once the audit done, you will have to define the « Employee Culture » of your program,
which means the philosophy of your program and its rules.
II - BUILD III - CREATEI - EMPATHIZE
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Defining your philosophy
4 / HOW TO BUILD YOUR PROGRAM?
71
Your philosophy can be the combination of your employees’ expectations and yours.
EXPECTATIONS
Company
EXPECTATIONS
Employees
COMMON VISION
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2
Defining your philosophy
4 / HOW TO BUILD YOUR PROGRAM?
72
Regarding the expectations of your company, it’s a matter of objectives: develop the
social selling? Reinforce the employment brand?
EXPECTATIONS
Company
7
3
Defining your philosophy
4 / HOW TO BUILD YOUR PROGRAM?
73
The internal audit would enable the company to define its expectations regarding its
employees and their motivations to get involved: be valued? better working
conditions?
EXPECTATIONS
Employees
7
4
Defining your philosophy
4 / HOW TO BUILD YOUR PROGRAM?
74
This common vision can be declined in different ways: manifesto, mantra.. Very often
with an hashtag representing this global philosophy (which enables to create a
symbol of belonging on social media)
EXPECTATIONS
Company
EXPECTATIONS
Employees
COMMON VISION
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5
One of the first brands which built an Employee Advocacy
program was Starbucks, let’s have a look to the definition of its
philosophy
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Defining your philosophy
4 / HOW TO BUILD YOUR PROGRAM?
76
Since 2010, the brand has gone through many crisis:
its implementation abroad may be complicated. The
brand wants to value its employees and working
conditions at Starbuck.
EXPECTATIONS
Company
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Starbucks’ philosophy
4 / HOW TO BUILD YOUR PROGRAM?
77
Being a barista or a café manager at Starbucks is not as valued as in a traditional café although the
employees feel very proud of working at Starbucks. They want their passion to be recognized.
EXPECTATIONS
Employees
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Starbucks’ philosophy
4 / HOW TO BUILD YOUR PROGRAM?
78
Starbucks has then launched in 2010 its program « Starbucks partners », the employees
are no longer considered as simple employees but as passionate partners who work with
Starbucks to convey this passion. #Tobeaparner is the hashtag which brings this
community together.
EXPECTATIONS
Company
EXPECTATIONS
Employees
COMMON VISION
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Defining your rules
4 / HOW TO BUILD YOUR PROGRAM?
80
/ The rules of an Employee Advocacy program go
further in terms of engagement than simply defining
some rules for social media. Employee’s global
behaviour is central:
 Their role, regarding the brand, the community, general
public
 Their commitments, regarding stakholders
 Their ethics, the speech they may have regarding different
players, the transparency
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Example: Intel rules
4 / HOW TO BUILD YOUR PROGRAM?
81
/ Intel defined specific guidelines for its employees on
social media.
/ These guidelines are based on 3 rules:
 Disclose: The first rule imposed by Intel involves encouraging
employees to show transparency on social media, especially
using the hahtag « #IamIntel »
 Protect: The first duty of employees is to protect the brand’s
integrity and de facto their professional image
 Common sense: Meaning the behaviour and the attitude to
have: representing Intel values: values, community...
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C – CREATE
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Defining your program
4 / HOW TO BUILD YOUR PROGRAM?
83
EMPATHIZE BUILD CREATE
The last step consists of creating engaging content to mobilise it employees.
This final step reflects the vision the brand wants to give to its Employee Advocacy
program.
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How to create your content?
4 / HOW TO BUILD YOUR PROGRAM?
84
WHICH TYPE? WHICH FORMAT?
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Different types of content: which challenges?
4 / HOW TO BUILD YOUR PROGRAM?
85
WHICH TYPE?
/ There is no specific type of content, you should create your
content according to your objectives and employees’
expectations.
/ Of course, meeting your employees’ expectations in terms of
content is key: it is the best way to « easily » generate
engagement on your channels.
/ In order to better understand the levers which push them to share
and engage with content, we took a deep look to a recent study
from the New York Times « The Psychology of Sharing »
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Defining your type of content
4 / HOW TO BUILD YOUR PROGRAM?
STAND OUT
Which are the reasons that push people to share content on social media?
DEVELOP THEIR
RELATIONS
BE RELEVANT BE FULFILLED
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Defining your type of content
4 / HOW TO BUILD YOUR PROGRAM?
Which are the reasons that push people to share content on social media?
94% of internet users think that the information
they share will be useful to their network
Is your content relevant for your advocates’ audience?BE RELEVANT
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Example of content:
Sharing your employees’
expertise is, for instance, a way to
offer quality content to your
network and value your employer
/ job.
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Defining your type of content
4 / HOW TO BUILD YOUR PROGRAM?
Which are the reasons that push people to share content on social media?
68% of internet users share content to give a
better idea of what they are and what they care
about.
Do you propose content which enables your employees to stand out?
STAND OUT
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Example of content:
For the #MemorialDay, Blizzard let one
of its employees take the floor.
This speaking was then relayed on
social media.
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1
Defining your type of content
4 / HOW TO BUILD YOUR PROGRAM?
Which are the reasons that push people to share content on social media?
73% of internet users share content because it helps
them to communicate with people who share the same
interests
Does your content encourage interaction?
DEVELOP THEIR RELATIONS
91
Example of content:
The brand encourages its employees
to share their creations for the Pride
Month.
This content enables to enhance
employees’ involvement, as well as
their value / vision, and to exchange
with other « partners »
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3
Defining your type of content
4 / HOW TO BUILD YOUR PROGRAM?
Which are the reasons that push people to share content on social media?
69% of internet users share content because it
enables them to feel more involved.
Does your content enable your employees to feel more involved?
BE FULFILLED
9
3
Example of content:
This post, which purpose is to
value the CEO, highlights the role
of the employees and the vision
carried by the company.
9
5
Which format for your content?
4 / HOW TO BUILD YOUR PROGRAM?
95
WHICH FORMAT?
/ Unless your company is specialized in a specific format, you should
adapt your formats according to your touchpoints.
/ Your Employee Advocacy program touchpoints should meet two
challenges:
/ How do your employees use them?
/ Which are your objectives?
/ The internal audit enabled you to define your employees’ habits: they
are for instance really present on Instagram and you want to develop
your employer brand? Go for this channel then!
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6
Example: Reebok & Instagram
4 / HOW TO BUILD YOUR PROGRAM?
96
/ Reebok implemented a specific hashtag for its
employees: #Fitasscompany, the employees
sharing pictures with this hashtag can be reposted
on the Instagram of the brand.
/ Like their core target, Reebok employees share
a certain love for social media, their image and
sport.
/ The brand encourages thus its employees to get
involved on social media and develops its
business potential to peer groups.
"Nearly 80% of our workforce is part of our target
demographic – the millennial generation that is out
there doing the things that we talk about every day”
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STEP 2 – LIFE CYCLE
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Your strategy is defined! Now, you should bring it to life daily
following these key steps:
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The life cycle of an Employee Advocacy program
4 / HOW TO BUILD YOUR PROGRAM?
99
Deploy
NurtureLearn
/ Once defined, the Employee Advocacy
program lives through this cycle of iterative
project.
/ It needs a participation and a constant
follow-up from the company to perform.
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A – DEPLOY
1
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How to insure a good deployment?
4 / HOW TO BUILD YOUR PROGRAM?
101
Naturally, the deployment of your progam is a transitional step. To ensure a
good launch, you should consider these two important points:
TEST PANEL PLATFORM
1
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Launching your program: test panel!
4 / HOW TO BUILD YOUR PROGRAM?
10
2
TEST PANEL
/ Launching an Employee Advocacy program which has not been
tried and tested can be risky (and the risk gets higher depending
on your sector, the history of your company…)
/ The best way to go is to launch your program to a restricted panel,
and this can be done in different ways:
/ By selecting different profiles within your company
/ By selecting a specific office if you have several
1
0
Test panel benefits
4 / HOW TO BUILD YOUR PROGRAM?
BETTER FOLLOW-UP
Launching your program to a restricted panel gives you flexibility:
BETTER MANAGEMENT
By following this test logic, you will get
more agility and could thus easily adapt
your program
You get a better follow-up, enabling you to
easier analyse the performances
10
3
1
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A platform to facilitate sharing?
4 / HOW TO BUILD YOUR PROGRAM?
10
4
PLATFORM
/ One of the main issues faced by employees is the access to
content.
/ It is easy to solve, depending on your structure:
 The small startup with digital profiles will just need an
optimised slack channel for instance
 Whereas a bigger structure, with many offices or an unequal
knowledge of digital tools, will face more difficulties.
/ To face thi last issue, many dedicated platforms were created.
1
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The rising of Employee Advocacy platforms
4 / HOW TO BUILD YOUR PROGRAM?
10
5
/ These platforms are designed as an accessible
space (through navigator, an app) for you
employees.
/ They will find a content approved by the company,
to share on social media
/ The platforms offer many gamification tools to
involve employees even more (leaderboards, score,
badges…)
/ Finally, each platform offers tools to measure
efficiency and the scope of your programs.
1
0
Focus on LinkedIn Elevate
4 / HOW TO BUILD YOUR PROGRAM?
10
6
/ LinkedIn Elevate takes advantage of the presence of
your employees on the eponymous network to boost
the visibiliy of your content.
/ Besides the content you could share on Elevate, the
platform will propose content in affinity with your
sector.
/ Employees can suggest content from LinkedIn Elevate
/ The employees and the company have dashboards to
follow the performances
1
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Choosing the platform
4 / HOW TO BUILD YOUR PROGRAM?
LARGE COMMUNITY
Choosing a platform to ensure the publication and the access of your content can be really
useful:
MATURITY OF YOUR TEAMS
Designed to be user-friendly, this kind
of platform is even more relevant if
your employees have a good digital
knowledge.
If your program is made for many
employees, the platform is essential
to access the content.
YOUR RESOURCES
The platforms have a cost: by
subscription, setup fees for some…
You may consider this cost
according to your resources.
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1
0
B – NURTURE
1
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Nurture your program!
4 / HOW TO BUILD YOUR PROGRAM?
10
9
Once launched, your program will need to be brought to life in a positive and
engaging way!
ENGAGELISTEN ANIMATE
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Listen what you employees have to say
4 / HOW TO BUILD YOUR PROGRAM?
110
LISTEN
Employees being at the heart of the program, you must give them the
opportunity to exchange with the company easily and quickly.
 Get a critical opinion on the content proposed by the company
 Get the global perception, to measure the degree of acceptance of your
employees to your content strategy
 Get new content ideas to improve efficiency
/ To get these precious insights, you should get personally
involved: by creating an internal chat channel, choosing a leader
who will collect feedbacks from colleagues…
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1
Involve to improve engagement!
4 / HOW TO BUILD YOUR PROGRAM?
111
ENGAGE
To get employees’ engagement, you should value them and reward their
engagement:
 Propose digital trainings (write for the web, personal branding)
 Invite the employees who attend events (like fairs…)
 Give the floor to the employees who are getting involved in content creation or
something else (during a job fair for instance)
/ These different levers reflect the importance you give to your employees,
which is appreciated by those who are getting involved but also by their
colleagues, who see all the benefits to get involved in the program.
11
2
Animate all year long
4 / HOW TO BUILD YOUR PROGRAM?
112
ANIMATE
Finally, to guarantee emulation internally and give a playful
touch to your program, you should animate it all year long, via
gamification levers:
 Internal challenges: bring a topic to life during a month
(Customer Care for instance) asking your employees to share it
while enriching it with their own anecdotes, opinions…
 Rewards: congratuale the employees who are fully getting
involved by valuing them internally
/ To find new ideas, you can ask your employees!
11
3
SHOULD WE REWARD OUR ADVOCATES?
Some companies do, although the repercussions in terms of image, like Amazon, can
make a dent in the speech and authenticity of your brand and employees. We
recommend then to bet on the levers introduced previously, which guarantee more
transparency, to value your employees.
11
4
C – LEARN
11
5
Learn from your program
4 / HOW TO BUILD YOUR PROGRAM?
115
To learn efficiently, you should consider 3 inseparable elements, which will
give you important learnings:
MEASURE CONTROLWHICH KPI ?
11
6
Define the good KPIs
4 / HOW TO BUILD YOUR PROGRAM?
116
According to the priorities defined by your program, you should monitor performances
via measurable KPIs. Let’s differentiate two kinds:
QUANTITATIVE KPIS QUALITATIVE KPIs
Traffic generated on the website
Traffic generated on the pages « Careers »
- Generated leads – Contact request
Candidacy – employees engagement rate
KPIs are not objectives. They are made to measure the
evolution of your objectives but should not be considered as
such.
11
7
Measuring, it is tracking.
4 / HOW TO BUILD YOUR PROGRAM?
117
/ The tracking of your content is essential if you want
to measure the efficiency of your Employee
Advocacy program.
/ If you use a platform, you will de facto benefit from
a tracking system of your content.
/ If you do not use any platform, you may implement
a good tracking of your content (Bit.ly, UTM tags…)
11
8
The need to constantly monitor
4 / HOW TO BUILD YOUR PROGRAM?
A GOOD FOLLOW-UP
E-listening is key, besides the insights that could be identified thanks to a constant monitoring,
watching your program brings other benefits:
A DETAILED ANALYSIS
Through the monitoring of the open-
web, you could draw key lessons:
network of influence, key profiles…
By monitoring the hashtag of your
campaign, you could follow the
visibility and impact of your
content on the open-web.
BRAND SAFETY
If your speech, content or one of your
advocates faces some problems, a
good monitoring will enable you to
detect it and quickly act.
11
8
11
9
And now, how to develop your program?
4 / HOW TO BUILD YOUR PROGRAM?
SPEECH
Thanks to the lessons from the previous steps, you could adapt your program:
STRUCTURE
According to customs, you could
develop your internal Social Media
guidelines, content…
Do your speech and speaking
correspond to the expectations of
your employees and your
audience? Let’s adapt it!
OBJECTIVES
New objectives in mind? It is the
occasion to develop your program
and add a new objective.
11
9
1
2
Once this learning process is done and the lessons are drawn,
the program should evolve:
1
2
An iterative methodology:
4 / HOW TO BUILD YOUR PROGRAM?
121
Step 1 - Definition
DEPLOY
NURTURE
LEARN
BUILD CREATEEMPATHIZE
Step 2
Life cycle
1
2
5 / OUR
RECOMMENDATIONS
1
2
The success of an Employee Advocacy program is based on
the engagement, to a different extent, of the company and its
employees
1
2
On the heart of the program: a balance between the company and its employees
5 / OUR RECOMMENDATIONS
12
4
Contribution Involvement
Likes
Sharing
Post
E-Wom
…
Resources
Content
Structure
Listening
…
1
2
An Employee Advocacy program well executed brings major
advantages to your brand:
1
2
5 / OUR RECOMMENDATIONS
Spreading a strong brand speech to an extended audience, with the
endorsement of employees on their network.
12
6
A VISIBLE BRAND
1
2
5 / OUR RECOMMENDATIONS
Get the engagement of your employees implies to be approved and thus
maintain the guideline and vision of the company.
127
A VALUED BRAND
1
2
5 / OUR RECOMMENDATIONS
An employee who echoes his company, it is the clear sign of a company where
one can flourish
12
8
A HEALTHY BRAND
1
2
The first phase of a Brand Advocacy strategy…
5 / OUR RECOMMENDATIONS
12
9
EMPLOYEE
To implement a global strategy of Brand Advocacy, you should
mobilise your employees through a specific process to turn
them into the first defenders and ambassadors of the brand.
However, implementing a Brand Advocacy strategy implies
much more than just mobilising your employees…
1
3
Customer Advocacy, the complementary phase
5 / OUR RECOMMENDATIONS
13
0
CUSTOMER
But you must also mobilise your clients who, unlike
employees, are not this easy to catch and less faithful…
We will soon published the rest of this study!
Do you want us to introduce this study, without obligation, within your offices?
Contact us via contact@vanksen.com
A PRESENTATION AT YOUR OFFICE?
1
3
Thank you
To get further information, follow us on:
Romain WILMET
COMMUNICATION OFFICER
rwilmet@vanksen.com
Jeremy COXET
PARTNER
jcoxet@vanksen.com
Study carried out by:
Guillaume Dollé
Guillaume Cloux
Romain Wilmet
@Vanksen @DatawordsGroup@87Seconds
1
3
OUR SOURCES
1
3
OUR SOURCES
13
4
Slide number Sources
4 https://www.definitions-marketing.com/definition/employee-advocacy/
7 https://blog.cubesocial.com/2012/07/6-examples-of-twitter-profile-disclaimers/
8 https://www.sociabble.com/blog/10-stats-impact-employee-advocacy/
9 https://www.edelman.com/trust-barometer
22 https://business.linkedin.com/content/dam/me/business/en-us/elevate/Resources/pdf/official-guide-to-employee-advocacy-ebook.pdf
(Page 9)
23 https://www.instagram.com/hubspotlife/
25 https://business.linkedin.com/content/dam/me/business/en-us/elevate/Resources/pdf/official-guide-to-employee-advocacy-ebook.pdf
(Page 4)
26 https://www.tribalimpact.com/blog/lessons-from-amazon-why-employee-advocacy-needs-authenticity
28 https://business.linkedin.com/content/dam/me/business/en-us/elevate/Resources/pdf/official-guide-to-employee-advocacy-ebook.pdf
(Page 6)
29 https://www.demandgenreport.com/blog/a/5-b2b-brands-that-show-us-how-social-media-should-be-used
30 https://business.linkedin.com/sales-solutions/case-studies/real-estate/jll
31 https://lareclame.fr/brainsonic/realisations/campagne-social-media-sage-accelere-sur-les-reseaux-sociaux
37 https://www.salesforce.com/blog/2012/09/how-to-motivate-employee.html
39 https://fr.slideshare.net/hootsuite/mdias-sociaux-tendances-et-enjeux-pour-les-entreprises-en-2016
1
3
OUR SOURCES
13
5
Slide number Sources
47 https://influencermarketinghub.com/8-employee-advocacy-examples/
65 https://linkhumans.com/vodafone-employee-advocacy/
75 http://www.slate.fr/story/33915/starbucks
78 https://www.instagram.com/mystarbuckspartners/
80 https://www.intel.com/content/www/us/en/legal/intel-social-media-guidelines.html
86 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 17)
88 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 18)
90 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 19)
92 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 20)
95 https://fr.slideshare.net/SocialChorusU/how-reebok-uses-employee-generated-content-to-amplify-advocacy
105 https://www.socialmediaexaminer.com/how-to-use-linkedin-elevate-manage-employee-advocacy-program/

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Turn Employees into Brand Ambassadors

  • 1. 1 Employee Advocacy : Turn your employees into better brand ambassadors
  • 2. 2 AGENDA 1 / Introduction 2 / Employee Advocacy program 3 / Which vision to embrace? 4 / How to build an employee advocacy program? 5 / Our recommendations
  • 4. Employee Advocacy is the mechanism by which a company or a brand turns its employees into ambassadors not only in their professional lives but also in their daily lives, especially on social media. EMPLOYEE ADVOCACY
  • 5. A – THE ORIGIN OF EMPLOYEE ADVOCACY
  • 6. 6 How Employee Advocacy has become so important?
  • 7. 7 Employee Advocacy chronology 1 / INTRODUCTION 7 2000 Although they were more, employees had limited visibility. Media (newspapers, TV, web…) being the main way of communication, only the ones on top (spokespersons, C-levels) could take advantage of it. Visibility C-Levels Executives Employees The employee, the silent majority
  • 8. 8 Employee Advocacy 1 / INTRODUCTION 8 2010 The advent of social media transformed the media landscape. The employee has now a powerful mean of communication, which enables him to build his digital identity, his own brand. That’s Personal Branding. The paradigm changes : The employee can now take the floor, show attachment (or not) to his company. This leads to an important transformation internally, as the expression « Tweets are my Own », used as a disclaimer for brands and individuals… The employee, a voice that counts
  • 9. 9 561%8X Employee Advocacy chronology 1 / INTRODUCTION 9 2019 The employee has become the most effective communication channel ENGAGEMENT REACH LEADS The leads generated thanks to employees’ social marketing convert 7 times more than any other lead The content shared by employees generates 8 times more engagement than the content shared by brands Messages shared by employees have a reach 561% higher than a similar message shared on a channel belonging to brands 7X
  • 10. 1 0 The Bottom-up approach, a confidence vector 1 / INTRODUCTION 10 Trust C-Levels Executives Employees In 2019, according to Edelman Trust Barometer, executive positions are the less credible voices in a company, while employees have a better credibility since they inspire confidence. Then, the importance of a voice does not depend on the visibility offered by a position but rather on the confidence it inspires.
  • 11. 11 To sum up: employees’ voice is on the rise 1 / INTRODUCTION 11 2000 2010 2020 The employee, the silent majority The employee, a voice that counts The employee, a strong voice
  • 12. 1 2 B – WHICH CHALLENGES?
  • 13. 1 3 The employee, a white collar gold? 1 / INTRODUCTION 13 / The employee is then the most credible alternative: human, personal, he embodies authenticity and closeness. And it is above all a resource you already have! / However, generate engagement from employees is not easy…
  • 14. 1 4 To engage your employees, here are the challenges you should address: 1 / INTRODUCTION 14 Do your employees believe in your speech? Are your employees ready to commit? Are you ready to turn your employees into your brand’s lawyers? Credibility Engagement Confidence
  • 15. 1 5 THE ISSUE: How to engage your employees to serve your brands’ interests?
  • 16. 1 6 To address this challenge, there is a methodological tool which enables the brand and its employees to face it
  • 17. 1 7 Employee Advocacy program 1 / INTRODUCTION 17 / An Employee Advocacy program is thought to enable employees to easily interact with the content shared by the company, turning them into « advocates » / This program is then made to help employees to develop their personal branding, making their voice stronger and useful for the company
  • 18. 1 8 Through this study, we will see how to reflect on and build an Employee Advocacy program to transform your employees!
  • 19. 1 9 2 / EMPLOYEE ADVOCACY PROGRAM
  • 20. 2 0 Which are the objectives? 20 / First, we need to answer several questions before implementing any Employee Advocacy program:  Which are the top priorities for the company?  How your employees could help you to reach them? 2 / EMPLOYEE ADVOCACY PROGRAM
  • 22. 2 2 Which are the objectives? 2 / EMPLOYEE ADVOCACY PROGRAM 22 Employer brand Brand image Social selling Employee advocacy benefits to employer brand: your employees are your first brand amabassadors. You can also benefit from their social networking to reach new talents. Your employees give credibility and values to your company as a whole: values, work, missions..
  • 23. The companies counting on engaged employees on Social Media are 58% more likely to hire top talents. %
  • 24. 2 4 Exemple of HubspotLife 24 / To convey its company culture and value work within its company, the American brand opened an Instagram account dedicated to its employees / They can take the floor on the platform: by sharing content on the brand or having editorial meetings. / This way, Hubspot gives a young and active image of its brand 2 / EMPLOYEE ADVOCACY PROGRAM https://www.instagram.com/hubspotlife/
  • 25. 2 5 Which are the objectives? 2 / EMPLOYEE ADVOCACY PROGRAM 25 Employer brand Brand image Social selling Generate engagement from your employees will enable you to get more visibility and notoriety with a large audience.
  • 26. Although only 3% of employees share content on their companies, these shares increase total engagement by 30%. %
  • 27. 2 8 Which are the objectives? 2 / EMPLOYEE ADVOCACY ADVOCACY 28 Employer brand Brand image Social selling By sharing content on your brand or enriching it with comments, your employees can become lead « traps » Your strategy should highlight the expertise and professional excellence of your company and thus of your employees
  • 28. 75% of B2B buyers use social media to take purchase decisions %
  • 29. 3 0 Exemple of Oracle 30 / Oracle humanizes its B2B marketing on LinkedIn. With more than 3 million followers, the company is on the top 10 on LinkedIn. / Oracle knew how to create a true community on the platform, by publishing relevant content linked with its professional activites and giving the floor to its experts. 2 / EMPLOYEE ADVOCACY PROGRAM
  • 30. 3 1 How about your digital transformation? 31 / Employee Advocacy also plays an important role in a digital transformation process. / The employees who support the digital transformation of their company, internally or externally, are a great opportunity for CTOs, who know the important role played by employees in a succesful digital transformation. 2 / EMPLOYEE ADVOCACY PROGRAM
  • 31. 3 2 To reach the objectives of the brand, we should consider an equally important challenge, employees’ engagement. Let’s get back to employees’ expectations:
  • 33. 3 4 What are your employees’ expectations? 2 / EMPLOYEE ADVOCACY PROGRAM 34 Personal Branding Recognition Development Succeed in developing their image, valuing their work and their abilities with theirs peers
  • 34. 3 5 Quelles sont les attentes de vos collaborateurs ? 2 / LE PROGRAMME D’EMPLOYEE ADVOCACY 35 Personal Branding Recognition Development The value and appreciation of their work and personality is a high expectation on their side
  • 35. l 78% of employees consider that appreciation is the main motivation at work. Yet, 52% are not satisfied by the appreciation showed by their companies and 69% recognized they will put more effort into it if they felt more appreciated. 78%
  • 36. 3 7 What are your employees’ expectations? 2 / EMPLOYEE ADVOCACY PROGRAM 37 Personal Branding Recognition Development They expect the company to support them in their development, especially through trainings.
  • 37. « 40% of the employees who are not correctly trained leave their jobs over the first year » 40%
  • 38. 3 9 39 Social Selling Brand image Recognition Development 2 / EMPLOYEE ADVOCACY PROGRAM Employer brand Personal Branding The company and the employee at the heart of the program
  • 39. 4 0 3 / WHICH VISION TO EMBRACE?
  • 40. 4 1 Which vision to embrace? 3 / WHICH VISION TO EMBRACE ? 41 WHICH VISION? WHICH ENGAGEMENT? Before defining your Employee Advocacy program, it is necessary to chose which vision to embrace:
  • 42. 4 3 A program open to everyone or a program for selected profiles only? Which perception do you want to give to your program?
  • 43. 4 4 Different visions: 3 / WHICH VISION TO EMBRACE? INCLUSIVE VISION There are two main visions of Employee Advocacy program: SELECTIVE VISION 4 4
  • 44. 4 5 Selective vision 3 / WHICH VISION TO EMBRACE? SELECTIVE VISION / A « close » program, boosted by ambassadors carefully selected (after running a test, checking a file…) / It is based on a limited panel of advocates, who will reinforce the legitimacy of the content published by the brand, enhance its image… A suitable vision for « risky » markets (pharmaceutical, financial…) A suitable vision if you want to enhance your know-how through your advocates 4 5
  • 45. 4 6 Dell Champions 3 / WHICH VISION TO EMBRACE? 46 / Dell implemented an Employee Advocacy program to recruit the brand’s « Champions » / These champions have to spread Dell’s culture on social media and play an « insider » role for the general public / To become a Dell Champion, you should get an internal certification from Dell, after attenting a specific training / Dell has now more than 1200 Champions in 84 countries
  • 46. 4 7 Inclusive vision 3 / WHICH VISION TO EMBRACE? VISION INCLUSIVE / A program open to any employee who wants to join the Employee Advocacy program and get involved as he pleases / This program, based on a large panel , gives more opportunities in terms of reach. A suitable vision if you want to enhance your employer brand, by highlighting the working conditions of your employees for instance. But risking to lose control 4 7
  • 48. 4 9 When it comes to the commitment expected from employees, you should first define a framework:
  • 49. 5 0 Which commitment are you expecting from your employees? 50 « A weak commitment » « A strong commitment » 3 / WHICH VISION TO EMBRACE?
  • 50. 5 1 Which commitment are you expecting from your employees? 3 / WHICH VISION TO EMBRACE? 51 / Here you are expecting your employees to simply share the contents published by the brand. Benefits: control your speech and your content Risks: not very spontaneous communication, looking de facto suspiscious... « A weak commitment » « A strong commitment »
  • 51. 5 2 Which commitment are you expecting from your employees? 3 /WHICH VISION TO EMBRACE? 52 / Here, you are expecting from your employees more than just sharing, you would like them to get involved by creating content Benefits: more impactful, more personal messages and thus more authentic Risks: your employees must have a good knowledge of your speech, your values as well as the use of social media which means for you time to train « A weak commitment » « A strong commitment »
  • 52. 5 3 4 /HOW TO BUILD YOUR PROGRAM?
  • 53. 5 4 Our methodology relies on two specific phases: the definition of the program and its life cycle
  • 54. 5 5 PHASE 1 – DEFINITION OF THE PROGRAM
  • 55. 5 6 Defining your program 4 / HOW TO BUILD YOUR PROGRAM? 56 II - BUILD III - CREATE To develop your Employee Advocacy program, you have to follow different steps, which will enable you to build your program according to your company and employees’ image. I - EMPATHIZE
  • 57. 5 8 Defining your program 4 /HOW TO BUILD YOUR PROGRAM? 58 The audit process has to be launched internally and should enable the company to collect employee insights:  Their perception of the company and its communication  Their engagement  Their digital maturity II - BUILD III - CREATEI - EMPATHIZE
  • 58. 5 9 HOW ABOUT YOUR DIGITAL TRANSFORMATION? If your brand has started its digital transformation, you probably already have the answers to some questions, meaning less time and resources needed on your side.
  • 59. 6 0 Step 1 – Speech perception 4 / HOW TO BUILD YOUR PROGRAM? 60 / This first step is key in the definition of your Employee Advocay program: how do your employees see your brand and your speech? / The lessons we should learn fom this step: Vision of the culture and values of the company Opinion on the communication of the company Authenticity of speech
  • 60. 6 1 Vision of your company’s culture and values 4/ HOW TO BUILD YOUR PROGRAM? 61 Why? To generate engagement, the Employee Advocacy program cannot reflect the perception of the brand by its leaders but rather by its employees. Which questions to ask?  Which are the main values of the company?  Among them, which ones are closer to the company?  What do you think of your company culture? Is it present enough?
  • 61. 6 2 Opinion on your company’s communication 4 / HOW TO BUILD YOUR PROGRAM? 62 Why? When it comes to communication (both internal and external), if your employees do not agree with your content, it would be difficult to get them involved. Understanding their expectations in terms of communication will enable you to identify the most suitable media. Which questions to ask?  According to you, does your brand communication enhance your job / expertise?  Do you consider that your company’s communication reflects your vision of the company?  According to you, which are the components that are not valued enough in your company’s comunication?
  • 62. 6 3 Authenticity of speech 4 / HOW TO BUILD YOUR PROGRAM? 63 Why? Authenticity and transparency are key in an Employee Advocacy program, if your own employees are not convinced, how to convince your public? Which questions to ask?  Do you consider your brand is transparent enough in its communication?  Do you consider your brand is authentic enough in its speaking?  Do you consider your brand’s communication corresponds to its values?
  • 63. 6 4 HOW IF MY EMPLOYEES DO NOT BELIEVE IN MY BRAND? If the conclusions of the audit show a rejection of the brand’s speech and a distrust regarding its authenticity, the brand should convince its employees: by implementing an Employee Advocacy program, we give them the opportunity to get involved in the evolution of their brand.
  • 64. 6 5 Step 2 – Involvement 4 / HOW TO BUILD YOUR PROGRAM? 65 / Here, we are trying to understand the degree of involvement of your employees regarding your content strategy and your speech:  Are your employees ready to get involved with your content?  Which are their main motivations to share your content?  On the other hand, which could be the main reasons not to share your content?
  • 65. 6 6 Example: How Vodafone identified barriers to engagement 4 / HOW TO BUILD YOUR PROGRAM? 66 / Vodafone UK launched an Employee Advocacy program some years ago. / During its audit, the brand revealed several interesting learnings:  The employees are open to the idea of sharing the content shared by the brand, because it corresponds to their vision of the company  Although they are not sure which information they can share or not on social media  The multiplicity of channels complicates the sharing of information
  • 66. 6 7 Step 3 – Digital maturity 4 / HOW TO BUILD YOUR PROGRAM? 67 / For this third step, we should first define a global affinity score to the use of social media for your employees / This score can be defined through different points of analysis:  Which social media do they use professionally?  Are they active on social media?  Do they master the codes of the patform? To run this test, you should ideally confront the user to use- case, to understand his reaction and behaviour.
  • 67. 6 8 In addition to this step… 4 / HOW TO BUILD YOUR PROGRAM? 68 / In addition to this maturity audit, you should also audit the way your employees talk about you online (on social media, forums…) / This e-listening process will enable you to get valuable information:  Spot the « ambassador » profiles with a good audience and engagement rate on social media  Detect the risky practices (weak speech, sensitive speaking…)
  • 69. 7 0 Defining your program 4 / HOW TO BUILD YOUR PROGRAM? 70 Once the audit done, you will have to define the « Employee Culture » of your program, which means the philosophy of your program and its rules. II - BUILD III - CREATEI - EMPATHIZE
  • 70. 7 1 Defining your philosophy 4 / HOW TO BUILD YOUR PROGRAM? 71 Your philosophy can be the combination of your employees’ expectations and yours. EXPECTATIONS Company EXPECTATIONS Employees COMMON VISION
  • 71. 7 2 Defining your philosophy 4 / HOW TO BUILD YOUR PROGRAM? 72 Regarding the expectations of your company, it’s a matter of objectives: develop the social selling? Reinforce the employment brand? EXPECTATIONS Company
  • 72. 7 3 Defining your philosophy 4 / HOW TO BUILD YOUR PROGRAM? 73 The internal audit would enable the company to define its expectations regarding its employees and their motivations to get involved: be valued? better working conditions? EXPECTATIONS Employees
  • 73. 7 4 Defining your philosophy 4 / HOW TO BUILD YOUR PROGRAM? 74 This common vision can be declined in different ways: manifesto, mantra.. Very often with an hashtag representing this global philosophy (which enables to create a symbol of belonging on social media) EXPECTATIONS Company EXPECTATIONS Employees COMMON VISION
  • 74. 7 5 One of the first brands which built an Employee Advocacy program was Starbucks, let’s have a look to the definition of its philosophy
  • 75. 7 6 Defining your philosophy 4 / HOW TO BUILD YOUR PROGRAM? 76 Since 2010, the brand has gone through many crisis: its implementation abroad may be complicated. The brand wants to value its employees and working conditions at Starbuck. EXPECTATIONS Company
  • 76. 7 7 Starbucks’ philosophy 4 / HOW TO BUILD YOUR PROGRAM? 77 Being a barista or a café manager at Starbucks is not as valued as in a traditional café although the employees feel very proud of working at Starbucks. They want their passion to be recognized. EXPECTATIONS Employees
  • 77. 7 8 Starbucks’ philosophy 4 / HOW TO BUILD YOUR PROGRAM? 78 Starbucks has then launched in 2010 its program « Starbucks partners », the employees are no longer considered as simple employees but as passionate partners who work with Starbucks to convey this passion. #Tobeaparner is the hashtag which brings this community together. EXPECTATIONS Company EXPECTATIONS Employees COMMON VISION
  • 78.
  • 79. 8 0 Defining your rules 4 / HOW TO BUILD YOUR PROGRAM? 80 / The rules of an Employee Advocacy program go further in terms of engagement than simply defining some rules for social media. Employee’s global behaviour is central:  Their role, regarding the brand, the community, general public  Their commitments, regarding stakholders  Their ethics, the speech they may have regarding different players, the transparency
  • 80. 8 1 Example: Intel rules 4 / HOW TO BUILD YOUR PROGRAM? 81 / Intel defined specific guidelines for its employees on social media. / These guidelines are based on 3 rules:  Disclose: The first rule imposed by Intel involves encouraging employees to show transparency on social media, especially using the hahtag « #IamIntel »  Protect: The first duty of employees is to protect the brand’s integrity and de facto their professional image  Common sense: Meaning the behaviour and the attitude to have: representing Intel values: values, community...
  • 82. 8 3 Defining your program 4 / HOW TO BUILD YOUR PROGRAM? 83 EMPATHIZE BUILD CREATE The last step consists of creating engaging content to mobilise it employees. This final step reflects the vision the brand wants to give to its Employee Advocacy program.
  • 83. 8 4 How to create your content? 4 / HOW TO BUILD YOUR PROGRAM? 84 WHICH TYPE? WHICH FORMAT?
  • 84. 8 5 Different types of content: which challenges? 4 / HOW TO BUILD YOUR PROGRAM? 85 WHICH TYPE? / There is no specific type of content, you should create your content according to your objectives and employees’ expectations. / Of course, meeting your employees’ expectations in terms of content is key: it is the best way to « easily » generate engagement on your channels. / In order to better understand the levers which push them to share and engage with content, we took a deep look to a recent study from the New York Times « The Psychology of Sharing »
  • 85. 8 6 Defining your type of content 4 / HOW TO BUILD YOUR PROGRAM? STAND OUT Which are the reasons that push people to share content on social media? DEVELOP THEIR RELATIONS BE RELEVANT BE FULFILLED 8 6
  • 86. 8 7 Defining your type of content 4 / HOW TO BUILD YOUR PROGRAM? Which are the reasons that push people to share content on social media? 94% of internet users think that the information they share will be useful to their network Is your content relevant for your advocates’ audience?BE RELEVANT 8 7
  • 87. Example of content: Sharing your employees’ expertise is, for instance, a way to offer quality content to your network and value your employer / job.
  • 88. 8 9 Defining your type of content 4 / HOW TO BUILD YOUR PROGRAM? Which are the reasons that push people to share content on social media? 68% of internet users share content to give a better idea of what they are and what they care about. Do you propose content which enables your employees to stand out? STAND OUT 8 9
  • 89. Example of content: For the #MemorialDay, Blizzard let one of its employees take the floor. This speaking was then relayed on social media.
  • 90. 9 1 Defining your type of content 4 / HOW TO BUILD YOUR PROGRAM? Which are the reasons that push people to share content on social media? 73% of internet users share content because it helps them to communicate with people who share the same interests Does your content encourage interaction? DEVELOP THEIR RELATIONS 91
  • 91. Example of content: The brand encourages its employees to share their creations for the Pride Month. This content enables to enhance employees’ involvement, as well as their value / vision, and to exchange with other « partners »
  • 92. 9 3 Defining your type of content 4 / HOW TO BUILD YOUR PROGRAM? Which are the reasons that push people to share content on social media? 69% of internet users share content because it enables them to feel more involved. Does your content enable your employees to feel more involved? BE FULFILLED 9 3
  • 93. Example of content: This post, which purpose is to value the CEO, highlights the role of the employees and the vision carried by the company.
  • 94. 9 5 Which format for your content? 4 / HOW TO BUILD YOUR PROGRAM? 95 WHICH FORMAT? / Unless your company is specialized in a specific format, you should adapt your formats according to your touchpoints. / Your Employee Advocacy program touchpoints should meet two challenges: / How do your employees use them? / Which are your objectives? / The internal audit enabled you to define your employees’ habits: they are for instance really present on Instagram and you want to develop your employer brand? Go for this channel then!
  • 95. 9 6 Example: Reebok & Instagram 4 / HOW TO BUILD YOUR PROGRAM? 96 / Reebok implemented a specific hashtag for its employees: #Fitasscompany, the employees sharing pictures with this hashtag can be reposted on the Instagram of the brand. / Like their core target, Reebok employees share a certain love for social media, their image and sport. / The brand encourages thus its employees to get involved on social media and develops its business potential to peer groups. "Nearly 80% of our workforce is part of our target demographic – the millennial generation that is out there doing the things that we talk about every day”
  • 96. 9 7 STEP 2 – LIFE CYCLE
  • 97. 9 8 Your strategy is defined! Now, you should bring it to life daily following these key steps:
  • 98. 9 9 The life cycle of an Employee Advocacy program 4 / HOW TO BUILD YOUR PROGRAM? 99 Deploy NurtureLearn / Once defined, the Employee Advocacy program lives through this cycle of iterative project. / It needs a participation and a constant follow-up from the company to perform.
  • 100. 1 0 How to insure a good deployment? 4 / HOW TO BUILD YOUR PROGRAM? 101 Naturally, the deployment of your progam is a transitional step. To ensure a good launch, you should consider these two important points: TEST PANEL PLATFORM
  • 101. 1 0 Launching your program: test panel! 4 / HOW TO BUILD YOUR PROGRAM? 10 2 TEST PANEL / Launching an Employee Advocacy program which has not been tried and tested can be risky (and the risk gets higher depending on your sector, the history of your company…) / The best way to go is to launch your program to a restricted panel, and this can be done in different ways: / By selecting different profiles within your company / By selecting a specific office if you have several
  • 102. 1 0 Test panel benefits 4 / HOW TO BUILD YOUR PROGRAM? BETTER FOLLOW-UP Launching your program to a restricted panel gives you flexibility: BETTER MANAGEMENT By following this test logic, you will get more agility and could thus easily adapt your program You get a better follow-up, enabling you to easier analyse the performances 10 3
  • 103. 1 0 A platform to facilitate sharing? 4 / HOW TO BUILD YOUR PROGRAM? 10 4 PLATFORM / One of the main issues faced by employees is the access to content. / It is easy to solve, depending on your structure:  The small startup with digital profiles will just need an optimised slack channel for instance  Whereas a bigger structure, with many offices or an unequal knowledge of digital tools, will face more difficulties. / To face thi last issue, many dedicated platforms were created.
  • 104. 1 0 The rising of Employee Advocacy platforms 4 / HOW TO BUILD YOUR PROGRAM? 10 5 / These platforms are designed as an accessible space (through navigator, an app) for you employees. / They will find a content approved by the company, to share on social media / The platforms offer many gamification tools to involve employees even more (leaderboards, score, badges…) / Finally, each platform offers tools to measure efficiency and the scope of your programs.
  • 105. 1 0 Focus on LinkedIn Elevate 4 / HOW TO BUILD YOUR PROGRAM? 10 6 / LinkedIn Elevate takes advantage of the presence of your employees on the eponymous network to boost the visibiliy of your content. / Besides the content you could share on Elevate, the platform will propose content in affinity with your sector. / Employees can suggest content from LinkedIn Elevate / The employees and the company have dashboards to follow the performances
  • 106. 1 0 Choosing the platform 4 / HOW TO BUILD YOUR PROGRAM? LARGE COMMUNITY Choosing a platform to ensure the publication and the access of your content can be really useful: MATURITY OF YOUR TEAMS Designed to be user-friendly, this kind of platform is even more relevant if your employees have a good digital knowledge. If your program is made for many employees, the platform is essential to access the content. YOUR RESOURCES The platforms have a cost: by subscription, setup fees for some… You may consider this cost according to your resources. 10 7
  • 108. 1 0 Nurture your program! 4 / HOW TO BUILD YOUR PROGRAM? 10 9 Once launched, your program will need to be brought to life in a positive and engaging way! ENGAGELISTEN ANIMATE
  • 109. 11 0 Listen what you employees have to say 4 / HOW TO BUILD YOUR PROGRAM? 110 LISTEN Employees being at the heart of the program, you must give them the opportunity to exchange with the company easily and quickly.  Get a critical opinion on the content proposed by the company  Get the global perception, to measure the degree of acceptance of your employees to your content strategy  Get new content ideas to improve efficiency / To get these precious insights, you should get personally involved: by creating an internal chat channel, choosing a leader who will collect feedbacks from colleagues…
  • 110. 11 1 Involve to improve engagement! 4 / HOW TO BUILD YOUR PROGRAM? 111 ENGAGE To get employees’ engagement, you should value them and reward their engagement:  Propose digital trainings (write for the web, personal branding)  Invite the employees who attend events (like fairs…)  Give the floor to the employees who are getting involved in content creation or something else (during a job fair for instance) / These different levers reflect the importance you give to your employees, which is appreciated by those who are getting involved but also by their colleagues, who see all the benefits to get involved in the program.
  • 111. 11 2 Animate all year long 4 / HOW TO BUILD YOUR PROGRAM? 112 ANIMATE Finally, to guarantee emulation internally and give a playful touch to your program, you should animate it all year long, via gamification levers:  Internal challenges: bring a topic to life during a month (Customer Care for instance) asking your employees to share it while enriching it with their own anecdotes, opinions…  Rewards: congratuale the employees who are fully getting involved by valuing them internally / To find new ideas, you can ask your employees!
  • 112. 11 3 SHOULD WE REWARD OUR ADVOCATES? Some companies do, although the repercussions in terms of image, like Amazon, can make a dent in the speech and authenticity of your brand and employees. We recommend then to bet on the levers introduced previously, which guarantee more transparency, to value your employees.
  • 114. 11 5 Learn from your program 4 / HOW TO BUILD YOUR PROGRAM? 115 To learn efficiently, you should consider 3 inseparable elements, which will give you important learnings: MEASURE CONTROLWHICH KPI ?
  • 115. 11 6 Define the good KPIs 4 / HOW TO BUILD YOUR PROGRAM? 116 According to the priorities defined by your program, you should monitor performances via measurable KPIs. Let’s differentiate two kinds: QUANTITATIVE KPIS QUALITATIVE KPIs Traffic generated on the website Traffic generated on the pages « Careers » - Generated leads – Contact request Candidacy – employees engagement rate KPIs are not objectives. They are made to measure the evolution of your objectives but should not be considered as such.
  • 116. 11 7 Measuring, it is tracking. 4 / HOW TO BUILD YOUR PROGRAM? 117 / The tracking of your content is essential if you want to measure the efficiency of your Employee Advocacy program. / If you use a platform, you will de facto benefit from a tracking system of your content. / If you do not use any platform, you may implement a good tracking of your content (Bit.ly, UTM tags…)
  • 117. 11 8 The need to constantly monitor 4 / HOW TO BUILD YOUR PROGRAM? A GOOD FOLLOW-UP E-listening is key, besides the insights that could be identified thanks to a constant monitoring, watching your program brings other benefits: A DETAILED ANALYSIS Through the monitoring of the open- web, you could draw key lessons: network of influence, key profiles… By monitoring the hashtag of your campaign, you could follow the visibility and impact of your content on the open-web. BRAND SAFETY If your speech, content or one of your advocates faces some problems, a good monitoring will enable you to detect it and quickly act. 11 8
  • 118. 11 9 And now, how to develop your program? 4 / HOW TO BUILD YOUR PROGRAM? SPEECH Thanks to the lessons from the previous steps, you could adapt your program: STRUCTURE According to customs, you could develop your internal Social Media guidelines, content… Do your speech and speaking correspond to the expectations of your employees and your audience? Let’s adapt it! OBJECTIVES New objectives in mind? It is the occasion to develop your program and add a new objective. 11 9
  • 119. 1 2 Once this learning process is done and the lessons are drawn, the program should evolve:
  • 120. 1 2 An iterative methodology: 4 / HOW TO BUILD YOUR PROGRAM? 121 Step 1 - Definition DEPLOY NURTURE LEARN BUILD CREATEEMPATHIZE Step 2 Life cycle
  • 122. 1 2 The success of an Employee Advocacy program is based on the engagement, to a different extent, of the company and its employees
  • 123. 1 2 On the heart of the program: a balance between the company and its employees 5 / OUR RECOMMENDATIONS 12 4 Contribution Involvement Likes Sharing Post E-Wom … Resources Content Structure Listening …
  • 124. 1 2 An Employee Advocacy program well executed brings major advantages to your brand:
  • 125. 1 2 5 / OUR RECOMMENDATIONS Spreading a strong brand speech to an extended audience, with the endorsement of employees on their network. 12 6 A VISIBLE BRAND
  • 126. 1 2 5 / OUR RECOMMENDATIONS Get the engagement of your employees implies to be approved and thus maintain the guideline and vision of the company. 127 A VALUED BRAND
  • 127. 1 2 5 / OUR RECOMMENDATIONS An employee who echoes his company, it is the clear sign of a company where one can flourish 12 8 A HEALTHY BRAND
  • 128. 1 2 The first phase of a Brand Advocacy strategy… 5 / OUR RECOMMENDATIONS 12 9 EMPLOYEE To implement a global strategy of Brand Advocacy, you should mobilise your employees through a specific process to turn them into the first defenders and ambassadors of the brand. However, implementing a Brand Advocacy strategy implies much more than just mobilising your employees…
  • 129. 1 3 Customer Advocacy, the complementary phase 5 / OUR RECOMMENDATIONS 13 0 CUSTOMER But you must also mobilise your clients who, unlike employees, are not this easy to catch and less faithful… We will soon published the rest of this study!
  • 130. Do you want us to introduce this study, without obligation, within your offices? Contact us via contact@vanksen.com A PRESENTATION AT YOUR OFFICE?
  • 131. 1 3 Thank you To get further information, follow us on: Romain WILMET COMMUNICATION OFFICER rwilmet@vanksen.com Jeremy COXET PARTNER jcoxet@vanksen.com Study carried out by: Guillaume Dollé Guillaume Cloux Romain Wilmet @Vanksen @DatawordsGroup@87Seconds
  • 133. 1 3 OUR SOURCES 13 4 Slide number Sources 4 https://www.definitions-marketing.com/definition/employee-advocacy/ 7 https://blog.cubesocial.com/2012/07/6-examples-of-twitter-profile-disclaimers/ 8 https://www.sociabble.com/blog/10-stats-impact-employee-advocacy/ 9 https://www.edelman.com/trust-barometer 22 https://business.linkedin.com/content/dam/me/business/en-us/elevate/Resources/pdf/official-guide-to-employee-advocacy-ebook.pdf (Page 9) 23 https://www.instagram.com/hubspotlife/ 25 https://business.linkedin.com/content/dam/me/business/en-us/elevate/Resources/pdf/official-guide-to-employee-advocacy-ebook.pdf (Page 4) 26 https://www.tribalimpact.com/blog/lessons-from-amazon-why-employee-advocacy-needs-authenticity 28 https://business.linkedin.com/content/dam/me/business/en-us/elevate/Resources/pdf/official-guide-to-employee-advocacy-ebook.pdf (Page 6) 29 https://www.demandgenreport.com/blog/a/5-b2b-brands-that-show-us-how-social-media-should-be-used 30 https://business.linkedin.com/sales-solutions/case-studies/real-estate/jll 31 https://lareclame.fr/brainsonic/realisations/campagne-social-media-sage-accelere-sur-les-reseaux-sociaux 37 https://www.salesforce.com/blog/2012/09/how-to-motivate-employee.html 39 https://fr.slideshare.net/hootsuite/mdias-sociaux-tendances-et-enjeux-pour-les-entreprises-en-2016
  • 134. 1 3 OUR SOURCES 13 5 Slide number Sources 47 https://influencermarketinghub.com/8-employee-advocacy-examples/ 65 https://linkhumans.com/vodafone-employee-advocacy/ 75 http://www.slate.fr/story/33915/starbucks 78 https://www.instagram.com/mystarbuckspartners/ 80 https://www.intel.com/content/www/us/en/legal/intel-social-media-guidelines.html 86 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 17) 88 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 18) 90 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 19) 92 https://foundationinc.co/wp-content/uploads/2018/12/nyt-final.pdf (page 20) 95 https://fr.slideshare.net/SocialChorusU/how-reebok-uses-employee-generated-content-to-amplify-advocacy 105 https://www.socialmediaexaminer.com/how-to-use-linkedin-elevate-manage-employee-advocacy-program/