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Monitoring
                      As
                       A
                    Service

                                 Vincent.Tacquet@synergics.be
                                Quality & Architecture Manager
                                           Datacenter Manager




www.synergics.be
Overview




www.synergics.be              2
Checks

   Active Checks
         Active checks are initiated by the Monitoring
         Daemon, the host to be checked returns the result
         (ping, memory usage, cpu load, tcp port, snmp
         query, ...).


   Passive Checks
         Passive checks are initiated by the host to be checked
         and the results are pushed to the Monitoring Daemon
         (snmp trap, scripts).



www.synergics.be                                                  3
Check Example




www.synergics.be             4
Results

   Results are stored in RRD files
         RRD = round robin database (a fixed number of values
         – 5 years history stored)


   RRD files are imported into an Oracle
   Database for Reporting / Data Mining
   / Business Intelligence



www.synergics.be                                            5
Result Example




www.synergics.be              6
www.synergics.be   7
www.synergics.be   8
www.synergics.be   9
Drraw




www.synergics.be           10
WeatherMap




www.synergics.be                11
NagVis   (location based)




www.synergics.be                      12
www.synergics.be   13
NagVis   (function based)




www.synergics.be                      14
www.synergics.be   15
Notifications




www.synergics.be                   16
Integration




www.synergics.be                 17
www.synergics.be   18
Service Level Agreements




www.synergics.be            19
Redundancy




www.synergics.be                20
Reporting




www.synergics.be               21
€xtra Services

   Configuration      (standard and/or custom
   checks, graphs, visual design, network topo)


   Escalations

   Notifications
   Trending
   SLA’s
   Reporting / Data Mining / BI
www.synergics.be                                  22
www.synergics.be   23

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Monitoring as a Service

Notes de l'éditeur

  1. General Overview of all services available on our Monitoring As A Service product.
  2. Custom checks can be madeReturn value (0: OK, 1: WARNING, 2: CRITICAL, 3: UNKNOWN)Passive checks (if no result was pushed for the last x minutes/hours : the monitoring daemon can put a service into CRITICAL)DEMO: cdimp0 (cpuload), nzwnups-01a0019 (traps)
  3. Host left pane (mind the brand icon)Service right pane (mind the blue icon | attemts | status information)DEMO: cdimp0 (cpuload), nzwnups-01a0019 (traps)
  4. RRD files are +- 5Mb (depending on number of save points and history)Oracle Database is currently 790 Gb large and has 7 billion records(slide 23)
  5. Not all checks have the blue icon (not useful for certificate check)
  6. Green is AverageRed is Max (on hourly basis) Black is Previous (Day/Week)
  7. Trending, 4 possibilities, each with a 100% crossing calculation to a date + visualy (when will the DISK be full, when is the CPU saturated)DEMO: sdtcasoaccweb1 (diskusage-c)
  8. Allows you to create your own graphs (example of Traffic with Users on Citrix farm; example of temperature) to analyze further.Allows you to analyze the impact of 10 extra users on CPU Load / Memory UsageDashboards are possible too (grouping of multiple graphs)
  9. Network diagram with bandwidth usage (up/down), allows you to visualize bottlenecks
  10. Location based representationClickable icons (shows live information of the host)
  11. Datacenter floorplan
  12. Function based representationShows flowsDiagrams can be made in anything you like (Visio, other flowchart tool, Photoshop, ...)
  13. Example of a flowchart created for our customer Attentia Soc Sec
  14. Notifications are possible in all kind of flavours (sms, mail, twitter)Same info on SMS or on Mail (on SMS short words)30 second delay send vs. receive (we call our provider by means of an analogue line / redundant)
  15. Integration in our CMDB and Ticketing systemDEMO: nzwncsw-01t201v (iface0014octets)
  16. Monthly report for our customer Attentia Soc Sec (SAE3402 compliancy) with the uptimes.
  17. Second Nagios in DIA datacenterWhen First Nagios in ZWN datacenter is not responding, the Second Nagios will takeover and notify Monitoring CompetenceRRDB only in ZWN datacenter, storage replicated, not updated when in DR mode
  18. Database RRDB (with 7 billion records), query via Access / Excel / TOAD or any other tool