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OUTLOOK OF SMARTPHONE USAGE IN BRAZIL
A STUDY ANALYSIS MADE BY WMCCANN AND GRUPO.MOBI
RESEARCH BY IPSOS MEDIACT
PRESENTATION TOPICS

  1. A rapid market evolution
  2. Smartphones
  3. Internet mobile
  4. Social media
  5. Mobile content
  6. Apps and games
  7. Feature phones
  8. Near future
GOALS

  • Investigate how
    consumers relate to the
    brands, products and
    services using their mobile
    devices. And to provide a
    better understanding
    about this fast changing
    market.




Click to edit Master text styles
METHODOLOGY

• Ipsos Online Panel
• 1000 interviews in total
• Men and Women, Brazilian’s residents
• Ages: from 14 to 59 years old
• Interviews applied in the 7 main
  Brazilians urban centers
• High, Middle and Low middle classes
• 100% mobile phone owners
• Surveyed in February 2011
1. A RAPID MARKET EVOLUTION
A rapid market evolution
• 50.4% of smartphones owners bought their last device
  in the last 6 months, indicating that the market has
  been changing very quickly.
HOW LONG HAVE YOU HAD THIS MOBILE PHONE?

                               Total      Feature phone   Smartphone


 Less than 3 months           15.7%          11.8%          24.7%


 From 4 to 6 months           16.4%          12.4%          25.7%

 From 7 months to 1
                              17.9%           18%           17.7%
        year

  From 1 to 1 ½ year          15.9%          16.2%          15.2%


 From 1 ½ to 2 years           9.5%          11.6%             4.8%


  More than 2 years           24.6%          30.1%          11.9%

Base: full sample
WHEN DO YOU INTEND TO CHANGE YOUR MOBILE PHONE

                           Total      Feature phone   Smartphone


 Less than 3 months       17.8%           20%           12.8%


 From 4 to 6 months       22.7%          24.4%          18.7%

 From 7 months to 1
                           21%           20.2%           23%
        year

  From 1 to 1 ½ year      19.1%          17.4%           23%


 From 1 ½ to 2 years       8.2%           6.6%          11.9%


  More than 2 years       11.2%          11.5%          10.7%

Base: full sample
WHEN DO YOU INTEND TO CHANGE YOUR MOBILE PHONE
                                                  44.4% of the owners
                                                   of a feature phone
                           Total      Feature phone intend to Smartphone
                                                              change
                                                  their mobile phones
                                                       in the next
 Less than 3 months       17.8%           20%           6 months.12.8%


 From 4 to 6 months       22.7%          24.4%                 18.7%

 From 7 months to 1
                           21%           20.2%                  23%
        year

  From 1 to 1 ½ year      19.1%          17.4%                  23%


 From 1 ½ to 2 years       8.2%           6.6%                 11.9%


  More than 2 years       11.2%          11.5%                 10.7%

Base: full sample
2. SMARTPHONES
Smartphones
• The smartphone has reached the mass.
• Almost 1/3 of the internet users (30.3%) own a
  smartphone.
• It means that there are approximately 19 millions
  smartphones in Brazil.
SMARTPHONE OWNERS


   40.0%




   30.0%




   20.0%
                        35.2%        33.8%

                                              24.2%         24.9%
   10.0%
                                                                        15.3%



       0%
                    Work and study   Work     Study       Unemployed   Housewife
                                             Smartphone

Base: full sample
SMARTPHONE OWNERS


   50%




   38%




   25%               49.7%


                                 33.5%
   13%
                                               19.0%



     0%
                    high class   middle       low middle
                                 Smartphone

Base: full sample
SMARTPHONE OWNERS


   50%




   38%




   25%               49.7%                 Good penetration
                                           rate, even for the
                                 33.5%    lower middle class
   13%
                                                                 19.0%



     0%
                    high class   middle                         low middle
                                 Smartphone

Base: full sample
40.5% of low middle
class intend to
change their
mobile phones in
less than 6 months.
SMARTPHONE OWNERS


   40%




   30%




   20%
                                            34.6%          33.2%
                    28.6%      29.5%

                                                                        21.9%        21.1%
   10%




     0%
                Ages 14-17   Ages 18-24   Ages 25-34     Ages 35-44   Ages 45-54   Ages 55-59
                                                    Smartphone

Base: full sample
SMARTPHONE OWNERS

                                                                         Presented among
   40%                                                                     all age groups



   30%




   20%
                                            34.6%          33.2%
                    28.6%      29.5%

                                                                        21.9%        21.1%
   10%




     0%
                Ages 14-17   Ages 18-24   Ages 25-34     Ages 35-44   Ages 45-54   Ages 55-59
                                                    Smartphone

Base: full sample
MAIN SMARTPHONE’S BRANDS IN BRAZIL

                                                         • Even though its price is very
                                                           high in Brazil, the iPhone has
                                                           already gained an important
                           5.1%
                    8.4%                                   market share.
             9.8%                         35.0%



            13.0%

                    10.9%         17.8%




                 Nokia            Samsung     Motorola
                 Others           Apple       LG
                 Blackberry



Base: Smartphone owners
DO YOU ACCESS THE INTERNET USING YOUR MOBILE
PHONE?

   100%




    75%




    50%                   97.4%
                                  89.4%   88.5%    85.7%
                83.1%
                                                                72.3%
                                                                          61.8%
    25%




      0%
                 Total    Apple    LG     Nokia   Blackberry   Samsung   Motorola
                                            Yes

Base: Smartphone owners
HOW OFTEN DO YOU ACCESS THE INTERNET USING
YOUR MOBILE PHONE?
   80.00%




   60.00%




   40.00%




   20.00%




         0%
                      Apple             Blackberry                 LG      Motorola          Nokia          Samsung
         More than 1 hour per day                    Everyday           4 to 6 days a week           2 to 3 times a week
         Once a week or less often


Base: interviewees who access the internet through mobile phones
HOW OFTEN DO YOU ACCESS THE INTERNET USING
YOUR MOBILE PHONE?
   80.00%

                                       75.5% access
                                        the internet
   60.00%
                                         every day



   40.00%




   20.00%




         0%
                      Apple             Blackberry                 LG      Motorola          Nokia          Samsung
         More than 1 hour per day                    Everyday           4 to 6 days a week           2 to 3 times a week
         Once a week or less often


Base: interviewees who access the internet through mobile phones
DO YOU USUALLY SHARE CONTENT THAT YOU FIND INTERESTING
USING YOUR MOBILE PHONE?


   100%




     75%




     50%
                                    84.3%

                   63.4%                                                66.0%
                                                                                           61.2%    59.4%
                                                                                 54.2%
     25%
                                                     36.9%




      0%
                   Total           Apple          Blackberry             LG     Motorola   Nokia   Samsung
                                                                          Yes

Base: smartphone owners who access the internet through mobile phones
DO YOU USUALLY SHARE CONTENT THAT YOU FIND INTERESTING
USING YOUR MOBILE PHONE?


   100%



                                                 They tend to share
     75%                                           more content.



     50%
                                    84.3%

                   63.4%                                                66.0%
                                                                                           61.2%    59.4%
                                                                                 54.2%
     25%
                                                     36.9%




      0%
                   Total           Apple          Blackberry             LG     Motorola   Nokia   Samsung
                                                                          Yes

Base: smartphone owners who access the internet through mobile phones
HAVE YOU EVER PURCHASED ANY ITEM ON WEBSITES OR
E-COMMERCE APPS USING YOUR MOBILE PHONE?


     80%




     60%




     40%

                                    62.6%


     20%


                   14.5%                                                14.7%                       14.5%
                                                                                           10.5%
                                                     2.9%                         5.5%
      0%
                   Total           Apple          Blackberry             LG     Motorola   Nokia   Samsung
                                                                          Yes

Base: smartphone owners who access the internet through mobile phones
HAVE YOU EVER PURCHASED ANY ITEM ON WEBSITES OR
E-COMMERCE APPS USING YOUR MOBILE PHONE?


     80%




     60%

                                                  They are the biggest
                                                   shoppers using a
     40%
                                                     mobile phone

                                    62.6%


     20%


                   14.5%                                                14.7%                       14.5%
                                                                                           10.5%
                                                     2.9%                         5.5%
      0%
                   Total           Apple          Blackberry             LG     Motorola   Nokia   Samsung
                                                                          Yes

Base: smartphone owners who access the internet through mobile phones
WHAT IS YOUR MOBILE PHONE’S BRAND?

       Averadge


            Apple


     Blackberry


       Samsung


               LG


           Nokia


        Motorola

                    0%             25%                50%             75%               100%


              Ages 14­17   Ages 18­24    Ages 25­34   Ages 35­44   Ages 45­54   Ages 55­59

Base: full sample
WHAT IS YOUR MOBILE PHONE’S BRAND?

       Averadge


            Apple


     Blackberry
                                        It’s the brand with
       Samsung                             the strongest
                                         relationship with
                                           young people.
               LG


           Nokia


        Motorola

                    0%             25%                    50%                 75%               100%


              Ages 14­17   Ages 18­24       Ages 25­34        Ages 35­44   Ages 45­54   Ages 55­59

Base: full sample
Changing the habits
• The features and type of devices impact the way the
  consumers use their phones.
• The iPhoneÊs consumer is the most active user and is
  more likely to interact online.
• To increase the media coverage, the brands must
  invest in other platforms as well.
3. INTERNET MOBILE
DO YOU ACCESS THE INTERNET THROUGH YOUR
MOBILE PHONE?

                                      • 40.8% already access the
                                        Internet through mobile
                                        phones

                                      • The internet mobile access is
                              40.8%     now similar to the tradicional
                                        access (by computers)
                59.2%
                                        comparing data from the
                                        beggining of 2007.




                        Yes   No


Base: full sample
DO YOU ACCESS THE INTERNET THROUGH YOUR
MOBILE PHONE?

   50%




   38%




   25%                                      49.0%
                    44.8%      42.8%
                                                             38.7%
                                                                        30.0%
   13%
                                                                                     19.5%



     0%
                Ages 14-17   Ages 18-24   Ages 25-34     Ages 35-44   Ages 45-54   Ages 55-59
                                                       Yes

Base: full sample
DO YOU ACCESS THE INTERNET THROUGH YOUR
MOBILE PHONE?

   90%




   68%




   45%
                                             83.1%



   23%

                        22.5%

     0%
                    Featured phone         Smartphone
                                     Yes

Base: full sample
DO YOU ACCESS THE INTERNET THROUGH YOUR
MOBILE PHONE?

   90%




   68%                             The access to the
                                internet tends to grow
                                 due to an increasing
                                  smartphone selling
   45%
                                                           83.1%



   23%

                        22.5%

     0%
                    Featured phone                       Smartphone
                                                  Yes

Base: full sample
DO YOU ACCESS THE INTERNET THROUGH YOUR
MOBILE PHONE?

                                                                   •47% already use a mobile
                                                                     broadband (3G)

                                                                   • The number of access using
                                                                     mobile broadband is bigger
                                              47.0%
                                                                     than the “tradicional”
               53.0%                                                 broadband (cable, fiber, etc.).




                              Yes           No


Base: interviewees who access the internet through mobile phones
4. SOCIAL MEDIA
Social Media
• The access to the social networks through a mobile
  phone is already a reality in Brazil.
SOCIAL MEDIA PENETRATION THROUGH MOBILE
PHONES

                                          • 33.9% of the interviewees
                                            access social networks
                                            through mobile phone

                                  33.9%




                    66.1%




                            Yes   No


Base: full sample
SOCIAL MEDIA PENETRATION THROUGH MOBILE
PHONES

                                                                       • Taking in consideration just
                                                                         the users who access the
                                                                         internet from their mobile
                                                                         phones, this number reaches
                     17.0%                                               up to 83%.

                                                                       • This penetration rate is
                                                                         similar to the access through
                                                                         computers.
                                    83.0%




                              Yes          No


Base: interviewed consumers who access the internet through mobile phones
Social Media
• In Brazil, social networks are already one of the most
  accessed contents from a computer. This is also true
  considering mobile access.
WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR
MOBILE PHONE?
                                       All                  High class     Middle   Low middle
Google                               68.1%                         83.8%    68.6%      55.3%

Orkut                                49.4%                         43.2%    48.4%      56.4%

Facebook                             46.9%                         59.6%    40.7%      50.3%

Twitter                              36.6%                         38.6%    38.4%      31.3%

MSN (portal)                         35.5%                         20.2%    36.7%      44.6%

Globo.com                            25.3%                         35.5%    22%        24.6%

Yahoo!                               16.5%                         23.6%    14.3%      15.7%

UOL                                  14.9%                         20.3%    15.1%      10.3%

Terra                                10.3%                         21.9%    9.8%       2.6%

IG                                    5.7%                         2.4%     7.2%        5%

LinkedIn                              2.9%                         7.7%     2.6%        0%

Base: interviewees who access the internet through mobile phones
WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR
MOBILE PHONE?
                                       All                  High class              Middle             Low middle
Google                               68.1%                         83.8%              68.6%               55.3%

Orkut                                49.4%                         43.2%              48.4%               56.4%

Facebook                             46.9%                         59.6%              40.7%               50.3%

Twitter                              36.6%                         38.6%              38.4%               31.3%
                                                                             Differently from the
                                                                                access through
MSN (portal)                         35.5%                         20.2%               36.7%
                                                                           computers, Facebook is
                                                                                                          44.6%
                                                                           very close to Orkut, even
Globo.com                            25.3%                         35.5%                22%
                                                                                for the class C.          24.6%

Yahoo!                               16.5%                         23.6%              14.3%               15.7%

UOL                                  14.9%                         20.3%              15.1%               10.3%

Terra                                10.3%                         21.9%              9.8%                2.6%

IG                                    5.7%                         2.4%               7.2%                 5%

LinkedIn                              2.9%                         7.7%               2.6%                 0%

Base: interviewees who access the internet through mobile phones
WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR
MOBILE PHONE?
                                                  All              Featured phone   Smartphone
Google                                          68.1%                   61.7%          72.1%

Orkut                                           49.4%                   48.7%          49.9%

Facebook                                        46.9%                   35.4%          54%

Twitter                                         36.6%                   27.1%          42.6%

MSN (portal)                                    35.5%                   37%            34.6%

Globo.com                                       25.3%                   22.4%          27.1%

Yahoo!                                          16.5%                   16%            16.7%

UOL                                             14.9%                   14.8%          15%

Terra                                           10.3%                   6.8%           12.4%

IG                                               5.7%                   6.4%           5.3%

LinkedIn                                         2.9%                   0.3%           4.5%

Base: interviewees who access the internet through mobile phones
WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR
MOBILE PHONE?
                                                  All              Featured phone   Smartphone
Google                                          68.1%                   61.7%          72.1%

Orkut                                           49.4%                   48.7%          49.9%

Facebook                                        46.9%                   35.4%          54%

Twitter                                         36.6%                   27.1%          42.6%
                                              Not having a
MSN (portal)                                  35.5%
                                           smartphone doesn’t           37%            34.6%
                                           mean the user won’t
Globo.com                                 access social networks
                                              25.3%                     22.4%          27.1%

Yahoo!                                          16.5%                   16%            16.7%

UOL                                             14.9%                   14.8%          15%

Terra                                           10.3%                   6.8%           12.4%

IG                                               5.7%                   6.4%           5.3%

LinkedIn                                         2.9%                   0.3%           4.5%

Base: interviewees who access the internet through mobile phones
Considering the
social class
difference
and the type
of mobile
devices, there
is little variation
on the access
to the websites.
WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR
MOBILE PHONE?

   90.00%




   67.50%




   45.00%




   22.50%




         0%
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                                                   High class              Middle        Low Middle

Base: interviewees who access the internet through mobile phones
WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR
MOBILE PHONE?

   80.00%




   60.00%




   40.00%




   20.00%




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                                                                                                                            No
                                                      Smartphone                   Featured phone

Base: interviewees who access the internet through mobile phones
Social Media
• Social media apps are one of the most downloaded
  apps, and considered to be one of the most important
  ones.
WHICH ONE OF THESE APPS HAVE YOU
                 DOWNLOADED/INSTALLED TO YOUR MOBILE PHONE?

                                                                All       Featured phone   Smartphone

                  Games                                       79.5%           77.5%           80.2%


           Social Networks                                    71.3%            54%            77.5%


          Instant Messenger                                   70.1%           46.7%           78.5%

Utilities such as alarm, calendar,
                                                              51.3%           38.9%           55.7%
           calculator, etc.

              Radio/Music                                     51.2%            60%            48%


                   Maps                                       49.4%           20.3%           59.9%


         Microblog (Twitter)                                  42.9%           19.4%           51.3%

Base: interviewees who are used to download apps to their mobile phones
AND WHICH ONE OF THEM ARE THE TOP 3 MOST IMPORTANT FOR YOU?


                                                                All       Featured phone   Smartphone

           Social Networks                                    52.4%           50.3%           53.2%


          Instant Messenger                                   43.9%           42.9%           44.2%


                  Games                                       38.8%           53.7%           33.4%

Utilities such as alarm, calendar,
                                                              24.8%           22.5%           25.6%
           calculator, etc.

                Microblog                                     24.6%           13.3%           28.6%


              Radio/Music                                     23.6%           31.5%           20.8%


                   Maps                                       18.3%            9.9%           21.4%

Base: interviewees who are used to download apps to their mobile phones
Social media
• Social networks are constantly used to share different
  contents.
WHAT DO YOU USE TO SHARE YOUR CONTENT

   70.00%



   52.50%



   35.00%



    17.50%



         0%




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                                                                              ow
Base: interviewees who share contents
                                                                             Sh
5. MOBILE CONTENT
Mobile content
• Despite of the mobile fast growing rates, there is still a
  small number of mobile websites and brazilian apps.
• There is a huge opportunity for the companies to
  position themselves and gain more participation in the
  mobile market.
I WISH THERE WERE MORE MOBILE CONTENTS TO ACCESS
THROUGH MY MOBILE


   50.00%




   37.50%




   25.00%




   12.50%




        0%
          Agree           4   3        2           Disagree



Base: Smartphone owners
I WISH THERE WERE MORE MOBILE CONTENTS TO ACCESS
THROUGH MY MOBILE


   50.00%
                              More than 50.4% of the
                               smartphone owners
                               would prefer if there
                               were more content to
                              access through mobile
   37.50%                             phone




   25.00%




   12.50%




        0%
          Agree           4      3                     2   Disagree



Base: Smartphone owners
THE AVAILABLE FORMAT OF THE CONTENT IS NOT FOR ME


   40.00%




   30.00%




   20.00%




   10.00%




        0%
          Agree           4   3         2           Disagree



Base: Smartphone owners
THE AVAILABLE FORMAT OF THE CONTENT IS NOT FOR ME


   40.00%
                            49,5% believe that
                           the existing content
                          for mobile phones are
                             still not properly
   30.00%                       configured.



   20.00%




   10.00%




        0%
          Agree                       4           3   2   Disagree



Base: Smartphone owners
HOW DO YOU ACCESS NEWS PORTALS?

                                    6.50%
                                                                           • Almost 1/3 (29.1%) of the
                                                                             interviewees already access
                                                                             news websites through
                                                                             mobile phones on the same
                                                                             frequency or more.
                                        22.60%




              70.90%




                   I usually access more from my mobile phone
                   I access from my mobile phone as much as from my computer
                   I access more from my computer




Base: interviewees who access the internet from their feature phones and are used to access this type of
service and content
Mobile content
• The efforts/ investments spent on traditional web has
  become less efficient because at least 1/3 of the
  consumers are accessing the web through a mobile
  phone.
• Most of the marketing campaigns send their users to an
  unprepared website that are usually not adapted to
  attend the mobile environment.
HOW DO YOU ACCESS E-MAIL?

                                        9.7%                                • Almost 1/3 (31.4%) of the
                                                                              interviewees already access
                                                                              their e-mail through a mobile
                                                                              phone at the same frequency
                                                                              or more.
                                              21.7%



               68.6%




                I usually access more from my mobile phone
                I access from my mobile phone as much as from my computer
                I access more from my computer




Base: interviewees who access the internet from their feature phones and are used to access this type of
service and content
HOW DO YOU ACCESS THE SEARCH TOOLS?

                                  4.3%                                      • Almost 1/3 (30.3%) of the
                                                                              interviewees already access
                                                                              the search tools through
                                                                              mobile phones at the same
                                            26.0%                             frequency or more.


               69.7%




                I usually access more from my mobile phone
                I access from my mobile phone as much as from my computer
                I access more from my computer




Base: interviewees who access the internet from their feature phones and are used to access this type of
service and content
HOW DO ACCESS SOCIAL NETWORKS?

                                        9.5%                             • The same occurs with social
                                                                           media campaigns (33%)
                                                                           which usually send the users
                                                                           to their brands websites or
                                                                           microsites. And, most of
                                      23.5%                                these websites are not
                                                                           prepared for the mobile
               67.0%                                                       format.
                                                                         • Considering Twitter, 42.9% of
                                                                           the users access the
                                                                           microblog through their
               I usually access more from my mobile phone                  mobile devices at the same
               I access from my mobile phone as much as from my computer
               I access more from my computer                              frequency or more.

Base: interviewees who access the internet from their feature phones and are used to access this type of
service and content
Shopping
• Only a small percentage of the biggest Brazilian
  retailers have websites that are properly adequate to
  the mobile environment.
• There are companies that have already started to
  worry about the mobile universe, but they usually end
  up coming up with a solution just for one mobile brand.
  (ex.: iPhone)
• Even with this scenario, the number of consumers that
  purchase an item using their mobile phone is already
  reasonable.
HAVE YOU EVER PURCHASED ANY ITEM ON WEBSITES OR
E-COMMERCE APPS USING YOUR MOBILE PHONE?


   16%




   12%




     8%                                                                             15.80%
                            14.50%
                                                                      12.50%


     4%




     0%
                              Total                                Feature Phone   Smartphone
                                                                          Yes

Base: interviewees who access the internet through mobile phones
HAVE YOU EVER MADE ANY PURCHASE IN WEBSITES OR E-
COMMERCE APPS THROUGH MOBILE PHONES?


   40%




   30%




   20%
                                                     37.30%



   10%
                      15.80%
                                                                              9.40%      9.40%

     0%
                        Total                      High class                 Middle   Low middle
                                                                        Yes

Base: smartphone owners who access the internet through mobile phones
DO YOU USE ANY ONLINE BANKING SERVICE ON YOUR MOBILE
PHONE?


   26%




   20%




   13%                                                                               25.30%
                            22.30%

                                                                      17.40%
     7%




     0%
                              Total                                Featured phone   Smartphone
                                                                          Yes

Base: interviewees who access the internet through mobile phones
DO YOU USE ANY ONLINE BANKING SERVICE ON YOUR MOBILE
PHONE?


   40%




   30%




   20%

                                                      31.20%
                       25.30%                                            26.70%
   10%
                                                                                   15.90%



     0%
                         Total                       High class          Middle   Low middle
                                                                   Yes

Base: interviewees who access the internet through mobile phones
Mobile TV
• 18.5% of the devices have TV (analogue or digital)
• It means there are, at least, 10 millions devices with this
  feature.
• Most of these mobiles are from an unknown brand
  (most from China), nevertheless they provide a variety
  of features with a smaller price.
VAIC E71 (IT’S NOT A NOKIA PHONE)

                          •   Analog TV
                          •   2 SIM cards
                          •   2 Cameras
                          •   Flash
                          •   Shake function
                          •   Video camera
                          •   FM radio
                          •   Bluetooth
                          •   Voice recorder
                          •   MP3 and MP4
                          •   Memory card slot
VAIC E71 (IT’S NOT A NOKIA PHONE)

                               •   Analog TV
                               •   2 SIM cards
                               •   2 Cameras
                               •   Flash
                               •   Shake function
                               •   Video camera
               U$ 40
               (an Samsung     •   FM radio
                Star Lite TV   •   Bluetooth
              costs U$ 450)
                               •   Voice recorder
                               •   MP3 and MP4
                               •   Memory card slot
Mobile TV
• And this base has been ignored in 2 aspects:
   1. for those who have Digital TV in their mobile phone,
      it is true to say that the content hasnÊt yet been
      adapted to the proper size of the screen, neither to
      the consumer profile or addapted to be consumed
      in a specific moment of the day.
   2. This audience is not being measured
Mobile TV
• This number (10 million of devices with TV) is very close
  to the number of paid TV subscriptions in Brazil.

  The paid TV started being measured in Brazil when it
  had less than 1 million subscriptions.

  Obviously the paid TV subscription is per residence and
  not per head, but it helps to illustrate the importance of
  this number.
6. APPS AND GAMES
DO YOU USUALLY DOWNLOAD SPECIFIC APPS TO YOUR
MOBILE PHONE?

                                                                        • 64% of the smartphone
                                                                          owners who access the
                                                                          internet download apps.

                                         36.0%



                  64.0%




                          NO                YES




Base: smartphone owners who access the internet through mobile phones
ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON
YOUR MOBILE PHONE?

   70%




   53%




   35%                      67.4%                                               65.5%
                                                                    61.9%



   18%




     0%
                          High class                                Middle    Low middle
                                                                        Yes

Base: smartphone owners who access the internet through mobile phones
ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON
YOUR MOBILE PHONE?        Download apps is a
                                                                              common habit to all
                                                                               social classes and
                                                                                  group ages.
   70%




   53%




   35%                      67.4%                                                                   65.5%
                                                                    61.9%



   18%




     0%
                          High class                                Middle                      Low middle
                                                                        Yes

Base: smartphone owners who access the internet through mobile phones
ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON
YOUR MOBILE PHONE?

   80%




   60%




   40%
                                                                    73.3%
                            64.0%

                                                                                48.5%
   20%




     0%
                             Total                                      Male    Female
                                                                          Yes

Base: smartphone owners who access the internet through mobile phones
ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON
YOUR MOBILE PHONE?

   80%




   60%                            Men download
                                   more apps


   40%
                                                                    73.3%
                            64.0%

                                                                                48.5%
   20%




     0%
                             Total                                      Male    Female
                                                                          Yes

Base: smartphone owners who access the internet through mobile phones
Apps and games
• Although games apps proved to be the most
  downloaded content, the users tend to delete them
  from their devices after a small period of time.
• We believe that people are not buying the game itself,
  but a way of entertaining themselves.
WHAT KIND OF APP DO YOU USUALLY DOWNLOAD TO
YOUR MOBILE PHONE?

                                                    • 57% of the apps installed per
                                                      month are games

                                                    • Average of 12 games
                                                      installed per month
                43.0%
                                                    • Avarage of 9 other type of
                                   57.0%
                                                      apps installed per month




                     Games             Other apps




Base: Smartphone owners who download apps
WHAT’S THE PERCENTAGE OF GAMES AND OTHER
APPS IN YOUR MOBILE PHONE

                                                         • 39.7% of the installed apps
                                                           are games.



                                            39.7%


                 60.3%




                       Games                Other apps




Base: smartphone owners who download apps
6. FEATURE PHONES
Feature phones?
• Usually, market share in Brazil is measured by sales. Due
  to the grey market and the resale between the
  consumers, those numbers donÊt reflect on its market
  share.
• This study portray the market share considering the
  usage.
FEATURE PHONES, YES. BUT NOT THAT CONVENTIONAL

                                                                               • A considerable part of the
                                                                                 feature phones already have
                                                                                 advanced features (such as
                                                                                 Wi-Fi, GPS or touch screen)
                                            30.3%                                there were only found on
                                                                                 smartphones.
               50.2%


                                       19.5%




          Smartphone
          Feature phones with advanced features (Wi-Fi, GPS or touch screen)
          Feature phones




Base: full sample
MINI HIPHONE N8

                  •   Touch screen
                  •   Bluetooth
                  •   Shake control
                  •   Rotation sensor
                  •   Analog TV
                  •   2 SIM cards
                  •   2 Cameras
                  •   FM radio
                  •   Video camera
                  •   Voice recorder
                  •   MP3 e MP4
                  •   Memory card slot
MINI HIPHONE N8

                                   •   Touch screen
                                   •   Bluetooth
                                   •   Shake control
                                   •   Rotation sensor
                                   •   Analog TV
                                   •   2 SIM cards
                U$ 75              •   2 Cameras
            (the original iPhone
              costs U$ 1,200)
                                   •   FM radio
                                   •   Video camera
                                   •   Voice recorder
                                   •   MP3 e MP4
                                   •   Memory card slot
FEATURES PRESENTED IN MOBILE PHONES
                              Total      Featured phone     Smartphone
       Alarm Clock            96.4%          96.2%            96.7%

  Calendar/Agenda             93.8%          91.6%            98.6%

          Camera              86%            80.8%             98%

     Voice recorder           79.9%          74.8%            91.6%

      AM/FM radio             79.2%          79.7%            78.1%

         Bluetooth            78.5%          70.8%            96.1%

     Video camera             77.3%           70%             94.3%

              MP3             76.4%          68.7%            94.1%

      Memory Card             72.7%          65.7%            88.7%

      Touch screen            32.1%          19.2%            61.8%

             Wi-Fi            28.1%           9.6%            70.7%

              GPS             23.3%           9%              56.5%

         Television           18.5%          16.6%             23%

Base: full sample
THE MOST RELEVANT FEATURES FOR SMARTPHONE OWNERS


                    1º                       SMS        62.8%



                    2º                       Wi-Fi      62.0%



                    3º                       MP3        47.8%



                    4º                    Alarm clock   46.5%



                    5º                     Camera       39.4%


Base: full sample and smartphone owners
Featured phones?
• Mobile phones with advanced features also have an
  important role in this change.
• They enable the users to experience and learn more
  about the features usually presented only on
  smartphones.
7. NEAR FUTURE
Near future
• In a few years, the cheapest mobile phone will have
  the same features already presented in the most
  expensive mobile phones today.
• This technological evolution tendency is common and
  will continue to happen.
• Considering the smartphone sales, this transition will
  have a bigger impact in the mobile market in the next
  few years.
Near future
• And there is a new element: the tablet. As it had
  happened before with the iPhone entrance, this
  market will suffer another radical change.
• A news that has already become a desire to all users
  among all users (66%) from all ages and social classes.
DO YOU INTEND TO BUY A TABLET?


   80%




   60%




   40%
                    69.6%                                      68.3%                    71.3%
                               66.1%                                      66.1%
                                             61.5%

   20%




     0%
               Years 14-17   Years 18-24   Years 25-34    Years 35-44   Years 45-54   Years 55-59
                                                         Yes

Base: full sample
DO YOU INTEND TO BUY A TABLET?


   80%




   60%




   40%
                        68.1%       67.1%      63.8%


   20%




     0%
                       High class   Middle   Low middle
                                       Yes

Base: all the sample
Elaborated by

 • Ricardo Cavallini                        Terence Reis                            PRESS RELEASE
   Vice President of Convergence, WMcCann   Partner Director of Operations, .Mobi   Gabriela Costa
                                                                                    (11) 3775-3024
   ricardo.cavallini@wmccann.com            terence@pontomobi.com.br                gabriela.costa@wmccann.com

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Outlook of Smartphone Usage in Brazil

  • 1. OUTLOOK OF SMARTPHONE USAGE IN BRAZIL A STUDY ANALYSIS MADE BY WMCCANN AND GRUPO.MOBI RESEARCH BY IPSOS MEDIACT
  • 2. PRESENTATION TOPICS 1. A rapid market evolution 2. Smartphones 3. Internet mobile 4. Social media 5. Mobile content 6. Apps and games 7. Feature phones 8. Near future
  • 3. GOALS • Investigate how consumers relate to the brands, products and services using their mobile devices. And to provide a better understanding about this fast changing market. Click to edit Master text styles
  • 4. METHODOLOGY • Ipsos Online Panel • 1000 interviews in total • Men and Women, Brazilian’s residents • Ages: from 14 to 59 years old • Interviews applied in the 7 main Brazilians urban centers • High, Middle and Low middle classes • 100% mobile phone owners • Surveyed in February 2011
  • 5. 1. A RAPID MARKET EVOLUTION
  • 6. A rapid market evolution • 50.4% of smartphones owners bought their last device in the last 6 months, indicating that the market has been changing very quickly.
  • 7. HOW LONG HAVE YOU HAD THIS MOBILE PHONE? Total Feature phone Smartphone Less than 3 months 15.7% 11.8% 24.7% From 4 to 6 months 16.4% 12.4% 25.7% From 7 months to 1 17.9% 18% 17.7% year From 1 to 1 ½ year 15.9% 16.2% 15.2% From 1 ½ to 2 years 9.5% 11.6% 4.8% More than 2 years 24.6% 30.1% 11.9% Base: full sample
  • 8. WHEN DO YOU INTEND TO CHANGE YOUR MOBILE PHONE Total Feature phone Smartphone Less than 3 months 17.8% 20% 12.8% From 4 to 6 months 22.7% 24.4% 18.7% From 7 months to 1 21% 20.2% 23% year From 1 to 1 ½ year 19.1% 17.4% 23% From 1 ½ to 2 years 8.2% 6.6% 11.9% More than 2 years 11.2% 11.5% 10.7% Base: full sample
  • 9. WHEN DO YOU INTEND TO CHANGE YOUR MOBILE PHONE 44.4% of the owners of a feature phone Total Feature phone intend to Smartphone change their mobile phones in the next Less than 3 months 17.8% 20% 6 months.12.8% From 4 to 6 months 22.7% 24.4% 18.7% From 7 months to 1 21% 20.2% 23% year From 1 to 1 ½ year 19.1% 17.4% 23% From 1 ½ to 2 years 8.2% 6.6% 11.9% More than 2 years 11.2% 11.5% 10.7% Base: full sample
  • 11. Smartphones • The smartphone has reached the mass. • Almost 1/3 of the internet users (30.3%) own a smartphone. • It means that there are approximately 19 millions smartphones in Brazil.
  • 12. SMARTPHONE OWNERS 40.0% 30.0% 20.0% 35.2% 33.8% 24.2% 24.9% 10.0% 15.3% 0% Work and study Work Study Unemployed Housewife Smartphone Base: full sample
  • 13. SMARTPHONE OWNERS 50% 38% 25% 49.7% 33.5% 13% 19.0% 0% high class middle low middle Smartphone Base: full sample
  • 14. SMARTPHONE OWNERS 50% 38% 25% 49.7% Good penetration rate, even for the 33.5% lower middle class 13% 19.0% 0% high class middle low middle Smartphone Base: full sample
  • 15. 40.5% of low middle class intend to change their mobile phones in less than 6 months.
  • 16. SMARTPHONE OWNERS 40% 30% 20% 34.6% 33.2% 28.6% 29.5% 21.9% 21.1% 10% 0% Ages 14-17 Ages 18-24 Ages 25-34 Ages 35-44 Ages 45-54 Ages 55-59 Smartphone Base: full sample
  • 17. SMARTPHONE OWNERS Presented among 40% all age groups 30% 20% 34.6% 33.2% 28.6% 29.5% 21.9% 21.1% 10% 0% Ages 14-17 Ages 18-24 Ages 25-34 Ages 35-44 Ages 45-54 Ages 55-59 Smartphone Base: full sample
  • 18. MAIN SMARTPHONE’S BRANDS IN BRAZIL • Even though its price is very high in Brazil, the iPhone has already gained an important 5.1% 8.4% market share. 9.8% 35.0% 13.0% 10.9% 17.8% Nokia Samsung Motorola Others Apple LG Blackberry Base: Smartphone owners
  • 19. DO YOU ACCESS THE INTERNET USING YOUR MOBILE PHONE? 100% 75% 50% 97.4% 89.4% 88.5% 85.7% 83.1% 72.3% 61.8% 25% 0% Total Apple LG Nokia Blackberry Samsung Motorola Yes Base: Smartphone owners
  • 20. HOW OFTEN DO YOU ACCESS THE INTERNET USING YOUR MOBILE PHONE? 80.00% 60.00% 40.00% 20.00% 0% Apple Blackberry LG Motorola Nokia Samsung More than 1 hour per day Everyday 4 to 6 days a week 2 to 3 times a week Once a week or less often Base: interviewees who access the internet through mobile phones
  • 21. HOW OFTEN DO YOU ACCESS THE INTERNET USING YOUR MOBILE PHONE? 80.00% 75.5% access the internet 60.00% every day 40.00% 20.00% 0% Apple Blackberry LG Motorola Nokia Samsung More than 1 hour per day Everyday 4 to 6 days a week 2 to 3 times a week Once a week or less often Base: interviewees who access the internet through mobile phones
  • 22. DO YOU USUALLY SHARE CONTENT THAT YOU FIND INTERESTING USING YOUR MOBILE PHONE? 100% 75% 50% 84.3% 63.4% 66.0% 61.2% 59.4% 54.2% 25% 36.9% 0% Total Apple Blackberry LG Motorola Nokia Samsung Yes Base: smartphone owners who access the internet through mobile phones
  • 23. DO YOU USUALLY SHARE CONTENT THAT YOU FIND INTERESTING USING YOUR MOBILE PHONE? 100% They tend to share 75% more content. 50% 84.3% 63.4% 66.0% 61.2% 59.4% 54.2% 25% 36.9% 0% Total Apple Blackberry LG Motorola Nokia Samsung Yes Base: smartphone owners who access the internet through mobile phones
  • 24. HAVE YOU EVER PURCHASED ANY ITEM ON WEBSITES OR E-COMMERCE APPS USING YOUR MOBILE PHONE? 80% 60% 40% 62.6% 20% 14.5% 14.7% 14.5% 10.5% 2.9% 5.5% 0% Total Apple Blackberry LG Motorola Nokia Samsung Yes Base: smartphone owners who access the internet through mobile phones
  • 25. HAVE YOU EVER PURCHASED ANY ITEM ON WEBSITES OR E-COMMERCE APPS USING YOUR MOBILE PHONE? 80% 60% They are the biggest shoppers using a 40% mobile phone 62.6% 20% 14.5% 14.7% 14.5% 10.5% 2.9% 5.5% 0% Total Apple Blackberry LG Motorola Nokia Samsung Yes Base: smartphone owners who access the internet through mobile phones
  • 26. WHAT IS YOUR MOBILE PHONE’S BRAND? Averadge Apple Blackberry Samsung LG Nokia Motorola 0% 25% 50% 75% 100% Ages 14­17 Ages 18­24 Ages 25­34 Ages 35­44 Ages 45­54 Ages 55­59 Base: full sample
  • 27. WHAT IS YOUR MOBILE PHONE’S BRAND? Averadge Apple Blackberry It’s the brand with Samsung the strongest relationship with young people. LG Nokia Motorola 0% 25% 50% 75% 100% Ages 14­17 Ages 18­24 Ages 25­34 Ages 35­44 Ages 45­54 Ages 55­59 Base: full sample
  • 28. Changing the habits • The features and type of devices impact the way the consumers use their phones. • The iPhoneÊs consumer is the most active user and is more likely to interact online. • To increase the media coverage, the brands must invest in other platforms as well.
  • 30. DO YOU ACCESS THE INTERNET THROUGH YOUR MOBILE PHONE? • 40.8% already access the Internet through mobile phones • The internet mobile access is 40.8% now similar to the tradicional access (by computers) 59.2% comparing data from the beggining of 2007. Yes No Base: full sample
  • 31. DO YOU ACCESS THE INTERNET THROUGH YOUR MOBILE PHONE? 50% 38% 25% 49.0% 44.8% 42.8% 38.7% 30.0% 13% 19.5% 0% Ages 14-17 Ages 18-24 Ages 25-34 Ages 35-44 Ages 45-54 Ages 55-59 Yes Base: full sample
  • 32. DO YOU ACCESS THE INTERNET THROUGH YOUR MOBILE PHONE? 90% 68% 45% 83.1% 23% 22.5% 0% Featured phone Smartphone Yes Base: full sample
  • 33. DO YOU ACCESS THE INTERNET THROUGH YOUR MOBILE PHONE? 90% 68% The access to the internet tends to grow due to an increasing smartphone selling 45% 83.1% 23% 22.5% 0% Featured phone Smartphone Yes Base: full sample
  • 34. DO YOU ACCESS THE INTERNET THROUGH YOUR MOBILE PHONE? •47% already use a mobile broadband (3G) • The number of access using mobile broadband is bigger 47.0% than the “tradicional” 53.0% broadband (cable, fiber, etc.). Yes No Base: interviewees who access the internet through mobile phones
  • 36. Social Media • The access to the social networks through a mobile phone is already a reality in Brazil.
  • 37. SOCIAL MEDIA PENETRATION THROUGH MOBILE PHONES • 33.9% of the interviewees access social networks through mobile phone 33.9% 66.1% Yes No Base: full sample
  • 38. SOCIAL MEDIA PENETRATION THROUGH MOBILE PHONES • Taking in consideration just the users who access the internet from their mobile phones, this number reaches 17.0% up to 83%. • This penetration rate is similar to the access through computers. 83.0% Yes No Base: interviewed consumers who access the internet through mobile phones
  • 39. Social Media • In Brazil, social networks are already one of the most accessed contents from a computer. This is also true considering mobile access.
  • 40. WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR MOBILE PHONE? All High class Middle Low middle Google 68.1% 83.8% 68.6% 55.3% Orkut 49.4% 43.2% 48.4% 56.4% Facebook 46.9% 59.6% 40.7% 50.3% Twitter 36.6% 38.6% 38.4% 31.3% MSN (portal) 35.5% 20.2% 36.7% 44.6% Globo.com 25.3% 35.5% 22% 24.6% Yahoo! 16.5% 23.6% 14.3% 15.7% UOL 14.9% 20.3% 15.1% 10.3% Terra 10.3% 21.9% 9.8% 2.6% IG 5.7% 2.4% 7.2% 5% LinkedIn 2.9% 7.7% 2.6% 0% Base: interviewees who access the internet through mobile phones
  • 41. WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR MOBILE PHONE? All High class Middle Low middle Google 68.1% 83.8% 68.6% 55.3% Orkut 49.4% 43.2% 48.4% 56.4% Facebook 46.9% 59.6% 40.7% 50.3% Twitter 36.6% 38.6% 38.4% 31.3% Differently from the access through MSN (portal) 35.5% 20.2% 36.7% computers, Facebook is 44.6% very close to Orkut, even Globo.com 25.3% 35.5% 22% for the class C. 24.6% Yahoo! 16.5% 23.6% 14.3% 15.7% UOL 14.9% 20.3% 15.1% 10.3% Terra 10.3% 21.9% 9.8% 2.6% IG 5.7% 2.4% 7.2% 5% LinkedIn 2.9% 7.7% 2.6% 0% Base: interviewees who access the internet through mobile phones
  • 42. WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR MOBILE PHONE? All Featured phone Smartphone Google 68.1% 61.7% 72.1% Orkut 49.4% 48.7% 49.9% Facebook 46.9% 35.4% 54% Twitter 36.6% 27.1% 42.6% MSN (portal) 35.5% 37% 34.6% Globo.com 25.3% 22.4% 27.1% Yahoo! 16.5% 16% 16.7% UOL 14.9% 14.8% 15% Terra 10.3% 6.8% 12.4% IG 5.7% 6.4% 5.3% LinkedIn 2.9% 0.3% 4.5% Base: interviewees who access the internet through mobile phones
  • 43. WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR MOBILE PHONE? All Featured phone Smartphone Google 68.1% 61.7% 72.1% Orkut 49.4% 48.7% 49.9% Facebook 46.9% 35.4% 54% Twitter 36.6% 27.1% 42.6% Not having a MSN (portal) 35.5% smartphone doesn’t 37% 34.6% mean the user won’t Globo.com access social networks 25.3% 22.4% 27.1% Yahoo! 16.5% 16% 16.7% UOL 14.9% 14.8% 15% Terra 10.3% 6.8% 12.4% IG 5.7% 6.4% 5.3% LinkedIn 2.9% 0.3% 4.5% Base: interviewees who access the internet through mobile phones
  • 44. Considering the social class difference and the type of mobile devices, there is little variation on the access to the websites.
  • 45. WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR MOBILE PHONE? 90.00% 67.50% 45.00% 22.50% 0% e ok t r m o! rra L l) n IG em ku tte UO l ta dI og ho co bo Te Or ke th or i Tw Go o. Ya ce (p n of ob Li Fa SN ne Gl M No High class Middle Low Middle Base: interviewees who access the internet through mobile phones
  • 46. WHICH WEBSITES/PORTALS DO YOU OFTEN ACCESS THROUGH YOUR MOBILE PHONE? 80.00% 60.00% 40.00% 20.00% 0% e ok t r m o! rra L l) n IG em ku tte UO l ta dI og ho co bo Te Or ke th or i Tw Go o. Ya ce (p n of ob Li Fa SN ne Gl M No Smartphone Featured phone Base: interviewees who access the internet through mobile phones
  • 47. Social Media • Social media apps are one of the most downloaded apps, and considered to be one of the most important ones.
  • 48. WHICH ONE OF THESE APPS HAVE YOU DOWNLOADED/INSTALLED TO YOUR MOBILE PHONE? All Featured phone Smartphone Games 79.5% 77.5% 80.2% Social Networks 71.3% 54% 77.5% Instant Messenger 70.1% 46.7% 78.5% Utilities such as alarm, calendar, 51.3% 38.9% 55.7% calculator, etc. Radio/Music 51.2% 60% 48% Maps 49.4% 20.3% 59.9% Microblog (Twitter) 42.9% 19.4% 51.3% Base: interviewees who are used to download apps to their mobile phones
  • 49. AND WHICH ONE OF THEM ARE THE TOP 3 MOST IMPORTANT FOR YOU? All Featured phone Smartphone Social Networks 52.4% 50.3% 53.2% Instant Messenger 43.9% 42.9% 44.2% Games 38.8% 53.7% 33.4% Utilities such as alarm, calendar, 24.8% 22.5% 25.6% calculator, etc. Microblog 24.6% 13.3% 28.6% Radio/Music 23.6% 31.5% 20.8% Maps 18.3% 9.9% 21.4% Base: interviewees who are used to download apps to their mobile phones
  • 50. Social media • Social networks are constantly used to share different contents.
  • 51. WHAT DO YOU USE TO SHARE YOUR CONTENT 70.00% 52.50% 35.00% 17.50% 0% r l S s h en S ai tte rk ot SM M m re wo to M i Tw e­ sc ue et e Bl ln th cia on So ow Base: interviewees who share contents Sh
  • 53. Mobile content • Despite of the mobile fast growing rates, there is still a small number of mobile websites and brazilian apps. • There is a huge opportunity for the companies to position themselves and gain more participation in the mobile market.
  • 54. I WISH THERE WERE MORE MOBILE CONTENTS TO ACCESS THROUGH MY MOBILE 50.00% 37.50% 25.00% 12.50% 0% Agree 4 3 2 Disagree Base: Smartphone owners
  • 55. I WISH THERE WERE MORE MOBILE CONTENTS TO ACCESS THROUGH MY MOBILE 50.00% More than 50.4% of the smartphone owners would prefer if there were more content to access through mobile 37.50% phone 25.00% 12.50% 0% Agree 4 3 2 Disagree Base: Smartphone owners
  • 56. THE AVAILABLE FORMAT OF THE CONTENT IS NOT FOR ME 40.00% 30.00% 20.00% 10.00% 0% Agree 4 3 2 Disagree Base: Smartphone owners
  • 57. THE AVAILABLE FORMAT OF THE CONTENT IS NOT FOR ME 40.00% 49,5% believe that the existing content for mobile phones are still not properly 30.00% configured. 20.00% 10.00% 0% Agree 4 3 2 Disagree Base: Smartphone owners
  • 58. HOW DO YOU ACCESS NEWS PORTALS? 6.50% • Almost 1/3 (29.1%) of the interviewees already access news websites through mobile phones on the same frequency or more. 22.60% 70.90% I usually access more from my mobile phone I access from my mobile phone as much as from my computer I access more from my computer Base: interviewees who access the internet from their feature phones and are used to access this type of service and content
  • 59. Mobile content • The efforts/ investments spent on traditional web has become less efficient because at least 1/3 of the consumers are accessing the web through a mobile phone. • Most of the marketing campaigns send their users to an unprepared website that are usually not adapted to attend the mobile environment.
  • 60. HOW DO YOU ACCESS E-MAIL? 9.7% • Almost 1/3 (31.4%) of the interviewees already access their e-mail through a mobile phone at the same frequency or more. 21.7% 68.6% I usually access more from my mobile phone I access from my mobile phone as much as from my computer I access more from my computer Base: interviewees who access the internet from their feature phones and are used to access this type of service and content
  • 61. HOW DO YOU ACCESS THE SEARCH TOOLS? 4.3% • Almost 1/3 (30.3%) of the interviewees already access the search tools through mobile phones at the same 26.0% frequency or more. 69.7% I usually access more from my mobile phone I access from my mobile phone as much as from my computer I access more from my computer Base: interviewees who access the internet from their feature phones and are used to access this type of service and content
  • 62. HOW DO ACCESS SOCIAL NETWORKS? 9.5% • The same occurs with social media campaigns (33%) which usually send the users to their brands websites or microsites. And, most of 23.5% these websites are not prepared for the mobile 67.0% format. • Considering Twitter, 42.9% of the users access the microblog through their I usually access more from my mobile phone mobile devices at the same I access from my mobile phone as much as from my computer I access more from my computer frequency or more. Base: interviewees who access the internet from their feature phones and are used to access this type of service and content
  • 63. Shopping • Only a small percentage of the biggest Brazilian retailers have websites that are properly adequate to the mobile environment. • There are companies that have already started to worry about the mobile universe, but they usually end up coming up with a solution just for one mobile brand. (ex.: iPhone) • Even with this scenario, the number of consumers that purchase an item using their mobile phone is already reasonable.
  • 64. HAVE YOU EVER PURCHASED ANY ITEM ON WEBSITES OR E-COMMERCE APPS USING YOUR MOBILE PHONE? 16% 12% 8% 15.80% 14.50% 12.50% 4% 0% Total Feature Phone Smartphone Yes Base: interviewees who access the internet through mobile phones
  • 65. HAVE YOU EVER MADE ANY PURCHASE IN WEBSITES OR E- COMMERCE APPS THROUGH MOBILE PHONES? 40% 30% 20% 37.30% 10% 15.80% 9.40% 9.40% 0% Total High class Middle Low middle Yes Base: smartphone owners who access the internet through mobile phones
  • 66. DO YOU USE ANY ONLINE BANKING SERVICE ON YOUR MOBILE PHONE? 26% 20% 13% 25.30% 22.30% 17.40% 7% 0% Total Featured phone Smartphone Yes Base: interviewees who access the internet through mobile phones
  • 67. DO YOU USE ANY ONLINE BANKING SERVICE ON YOUR MOBILE PHONE? 40% 30% 20% 31.20% 25.30% 26.70% 10% 15.90% 0% Total High class Middle Low middle Yes Base: interviewees who access the internet through mobile phones
  • 68. Mobile TV • 18.5% of the devices have TV (analogue or digital) • It means there are, at least, 10 millions devices with this feature. • Most of these mobiles are from an unknown brand (most from China), nevertheless they provide a variety of features with a smaller price.
  • 69. VAIC E71 (IT’S NOT A NOKIA PHONE) • Analog TV • 2 SIM cards • 2 Cameras • Flash • Shake function • Video camera • FM radio • Bluetooth • Voice recorder • MP3 and MP4 • Memory card slot
  • 70. VAIC E71 (IT’S NOT A NOKIA PHONE) • Analog TV • 2 SIM cards • 2 Cameras • Flash • Shake function • Video camera U$ 40 (an Samsung • FM radio Star Lite TV • Bluetooth costs U$ 450) • Voice recorder • MP3 and MP4 • Memory card slot
  • 71. Mobile TV • And this base has been ignored in 2 aspects: 1. for those who have Digital TV in their mobile phone, it is true to say that the content hasnÊt yet been adapted to the proper size of the screen, neither to the consumer profile or addapted to be consumed in a specific moment of the day. 2. This audience is not being measured
  • 72. Mobile TV • This number (10 million of devices with TV) is very close to the number of paid TV subscriptions in Brazil. The paid TV started being measured in Brazil when it had less than 1 million subscriptions. Obviously the paid TV subscription is per residence and not per head, but it helps to illustrate the importance of this number.
  • 73. 6. APPS AND GAMES
  • 74. DO YOU USUALLY DOWNLOAD SPECIFIC APPS TO YOUR MOBILE PHONE? • 64% of the smartphone owners who access the internet download apps. 36.0% 64.0% NO YES Base: smartphone owners who access the internet through mobile phones
  • 75. ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON YOUR MOBILE PHONE? 70% 53% 35% 67.4% 65.5% 61.9% 18% 0% High class Middle Low middle Yes Base: smartphone owners who access the internet through mobile phones
  • 76. ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON YOUR MOBILE PHONE? Download apps is a common habit to all social classes and group ages. 70% 53% 35% 67.4% 65.5% 61.9% 18% 0% High class Middle Low middle Yes Base: smartphone owners who access the internet through mobile phones
  • 77. ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON YOUR MOBILE PHONE? 80% 60% 40% 73.3% 64.0% 48.5% 20% 0% Total Male Female Yes Base: smartphone owners who access the internet through mobile phones
  • 78. ARE YOU USED TO DOWNLOAD SPECIFIC APPS ON YOUR MOBILE PHONE? 80% 60% Men download more apps 40% 73.3% 64.0% 48.5% 20% 0% Total Male Female Yes Base: smartphone owners who access the internet through mobile phones
  • 79. Apps and games • Although games apps proved to be the most downloaded content, the users tend to delete them from their devices after a small period of time. • We believe that people are not buying the game itself, but a way of entertaining themselves.
  • 80. WHAT KIND OF APP DO YOU USUALLY DOWNLOAD TO YOUR MOBILE PHONE? • 57% of the apps installed per month are games • Average of 12 games installed per month 43.0% • Avarage of 9 other type of 57.0% apps installed per month Games Other apps Base: Smartphone owners who download apps
  • 81. WHAT’S THE PERCENTAGE OF GAMES AND OTHER APPS IN YOUR MOBILE PHONE • 39.7% of the installed apps are games. 39.7% 60.3% Games Other apps Base: smartphone owners who download apps
  • 83. Feature phones? • Usually, market share in Brazil is measured by sales. Due to the grey market and the resale between the consumers, those numbers donÊt reflect on its market share. • This study portray the market share considering the usage.
  • 84. FEATURE PHONES, YES. BUT NOT THAT CONVENTIONAL • A considerable part of the feature phones already have advanced features (such as Wi-Fi, GPS or touch screen) 30.3% there were only found on smartphones. 50.2% 19.5% Smartphone Feature phones with advanced features (Wi-Fi, GPS or touch screen) Feature phones Base: full sample
  • 85. MINI HIPHONE N8 • Touch screen • Bluetooth • Shake control • Rotation sensor • Analog TV • 2 SIM cards • 2 Cameras • FM radio • Video camera • Voice recorder • MP3 e MP4 • Memory card slot
  • 86. MINI HIPHONE N8 • Touch screen • Bluetooth • Shake control • Rotation sensor • Analog TV • 2 SIM cards U$ 75 • 2 Cameras (the original iPhone costs U$ 1,200) • FM radio • Video camera • Voice recorder • MP3 e MP4 • Memory card slot
  • 87. FEATURES PRESENTED IN MOBILE PHONES Total Featured phone Smartphone Alarm Clock 96.4% 96.2% 96.7% Calendar/Agenda 93.8% 91.6% 98.6% Camera 86% 80.8% 98% Voice recorder 79.9% 74.8% 91.6% AM/FM radio 79.2% 79.7% 78.1% Bluetooth 78.5% 70.8% 96.1% Video camera 77.3% 70% 94.3% MP3 76.4% 68.7% 94.1% Memory Card 72.7% 65.7% 88.7% Touch screen 32.1% 19.2% 61.8% Wi-Fi 28.1% 9.6% 70.7% GPS 23.3% 9% 56.5% Television 18.5% 16.6% 23% Base: full sample
  • 88. THE MOST RELEVANT FEATURES FOR SMARTPHONE OWNERS 1º SMS 62.8% 2º Wi-Fi 62.0% 3º MP3 47.8% 4º Alarm clock 46.5% 5º Camera 39.4% Base: full sample and smartphone owners
  • 89. Featured phones? • Mobile phones with advanced features also have an important role in this change. • They enable the users to experience and learn more about the features usually presented only on smartphones.
  • 91. Near future • In a few years, the cheapest mobile phone will have the same features already presented in the most expensive mobile phones today. • This technological evolution tendency is common and will continue to happen. • Considering the smartphone sales, this transition will have a bigger impact in the mobile market in the next few years.
  • 92. Near future • And there is a new element: the tablet. As it had happened before with the iPhone entrance, this market will suffer another radical change. • A news that has already become a desire to all users among all users (66%) from all ages and social classes.
  • 93. DO YOU INTEND TO BUY A TABLET? 80% 60% 40% 69.6% 68.3% 71.3% 66.1% 66.1% 61.5% 20% 0% Years 14-17 Years 18-24 Years 25-34 Years 35-44 Years 45-54 Years 55-59 Yes Base: full sample
  • 94. DO YOU INTEND TO BUY A TABLET? 80% 60% 40% 68.1% 67.1% 63.8% 20% 0% High class Middle Low middle Yes Base: all the sample
  • 95. Elaborated by • Ricardo Cavallini Terence Reis PRESS RELEASE Vice President of Convergence, WMcCann Partner Director of Operations, .Mobi Gabriela Costa (11) 3775-3024 ricardo.cavallini@wmccann.com terence@pontomobi.com.br gabriela.costa@wmccann.com