An accomplished general manager with an outstanding record of leading organizations, sales, marketing, and business development.

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Wayne Lee Gillespie
1316 Winston Drive 972-489-8762
McKinney, Texas 75070 usmagillespie@aol.com
General Manager / Project Manager / Operations Manager / Sales Manager / Team
Management
An accomplished general manager with an outstanding record of leading organizations, sales, marketing,
and business development. Proactive and results-oriented professional with demonstrated integrity and
leadership both as a PGA member and United States Army officer. Acknowledged for ability to master
company and competitor product knowledge and to rapidly assimilate and utilize new information.
Highly flexible, creative and positive approach to work and to life, underpinned by friendly, winning,
relationship skills. Successful record in maximizing facility profitability while emphasizing exceptional
member/guest satisfaction. Excellent merchandiser with proven record in substantially increasing
company sales and profitability. Skilled in long-and-short term strategic planning, annual business
planning and full P&L accountability. Innovative marketing and promotional abilities designed to reach
all ages and encourage both facility enjoyment and the love of golf. Excellent verbal and written
communication skills among and between upper level management/ownership, staff, and customers.
Profoundly talented and knowledgeable Management Analysis with over 10 years’ experience in
conducting organizational studies and evaluations; designing systems and procedures, conducting work
simplifications and measurement studies; and preparing operations and procedures manuals to assist
management in operating more efficiently and effectively. Experience in project management with the
U.S. Army and golf industry.
SKILLS
Project Management P&L Accountability Training Development Leadership
Management Analysis Relationship Building Strategic Planning Operations Leadership
Financial Reporting F&B Management EBIDTDA M&A Change Management
Task Analysis Business Analysis Budgets Customer Service
Communications Sales Marketing Critical Analysis
Acquisitions Internet Sales Multi-tasking Public and Private Club
Management
SUMMARY OF QUALIFICATIONS:
 Exceptional knowledge of principles and practices of modern organization,
administration, budgets and personnel management
 In-depth knowledge of methods and techniques of automation, research, statistical
analysis and report preparation
 Extensive experience in budget analysis, short and long range budgets, and business plan
development
 Strong technical writing skills including individual and collective training analysis,
production of training materials, and educational presentations

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 Exceptional ability to make sound and proper decisions based on factual and deductive
information
 Remarkable ability to solve difficult and complex problems involving municipal systems
and procedures including computer systems
 Excellent written, verbal and interpersonal communication skills
 Uncommon ability to establish and maintain cooperative and effective working
relationships with individuals at all levels of the organization, as well as with the public
 Thorough understanding of all departmental processes and systems to ensure the highest
level of department efficiency and compliance with all investor and federal regulations
for internal and external auditors
 In-depth understanding of the compliance system
 Demonstrated teamwork and customer service skills
 Exceptional ability to analyze policies, procedures and guidelines in a way that
maximizes productivity but protects the level of risk desired
EXPERIENCE
Dick’s Sporting Goods
PGA Golf Professional, Department Manager
October 2010-July 2014
Supervisor: Breezy Gaarz
Contact: 972-239-5455
Responsible for golf department operations, sales, merchandising, inventory control, corporate and store
plans and policies, associate training and evaluation, club fitting and repairs. Dick’s Sporting Goods is a
Fortune 500 American corporation in the sporting goods and retail industries with over 527 stores located
in 44 states.
 Created a friendly and hospitable atmosphere with emphasis on providing exceptional customer
service exceeding expectations.
 Achieved over a million dollars in golf department retail sales in first year, always exceeding
quarterly and annual sales goals.
 Qualified for President’s Cup for 2013. Only 15 golf professionals qualified company wide and I
was the only qualifier in the Dallas district of 11 stores. President’s Cup consisted of a
combination of department sales, club fitting and special order sales.
 Singled out the most by customers for exceptional service and professionalism in customer
service/ satisfaction surveys.
 Instrumental in building customer and sales associate relationships which increased customer
loyalty.
 Consistently scored 100% in all audits, inventory and yearly inspections.
 Responsible for professional training of myself and for all golf employees and other associates.

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The Bridges Golf Club
General Manager/Head Golf Professional
August 2009-June 2012
Supervisor: Tom Powers
Contact: 7703351859
Responsible for total facility management, replacing the previous management company, including golf
operations, membership, merchandising, tournament operations, restaurant operations, banquets, golf
instruction, course maintenance, marketing, cost management, contracting, staff hiring/training/
development and all club financial management.
 Negotiated and coordinated numerous contracts for capital and repair expenditures.
 Developed revenue generating programs resulting in the club loosing over $800K/year to making
a profit in two years.
 Responsible to all financial generation and reporting including AR and AP accounting, yearly
budgets and business plans, monthly P&L statements, and cost/benefit analysis.
 Monitored and maintained all IT requirements, and upgrades, implementing security programs
and data collection.
 Created spreadsheets integrating daily/weekly/monthly data that uploaded into corporate
financials giving up to the minute actual information.
 Responsible for creating and presenting monthly and yearly corporate financial presentations,
while the other clubs required a management firm to conduct financial presentations.
 Developed and instituted merchandising programs that increased club revenue over 400 percent
and reduced expenses 25%.
 Created membership programs that resulted in membership increasing from 50 to over 300 in less
than 4 months.
 Responsible for all aspects of the Club’s Private Club operations, accounting and reporting to
TABC and to corporate.
The Golf Club at McKinney
General Manager/Head Golf Professional
March 2008-October 2009
Supervisor: Dale Doerhoff
Contact: 972-746-8475
Responsible for total facility operations including golf, merchandising, tournament operations,
membership, golf instruction, course maintenance, food/beverage and bar, marketing, and three
swimming pools for a 500 member 18-hole private golf club with a $2 million dollar budget and 37000
rounds annually. Function also as regional manager for a private golf club (Timber Links GC) in Denton,
Texas.
 Oversaw the purchase and acquisition of both courses and rebranding. Responsible for
hiring/training and leading over 60 employees.

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 Created a friendly and hospitable atmosphere with emphasis on exceeding the member’s/guest’s
expectations.
 Created an environment where all club members were respected and catered to rather than just a
few.
 Increased membership by 20 percent the first two months of managing the club.
 Responsible for turning a club that had a negative EBIDTDA M&A into a club that profited over
$90,000 during the first quarter.
 Improved cost of goods sold from 95% to 70% in the pro shop and from 110% to 50% in food
and beverage.
 Project manager for over $250,000 in renovations and upgrades to the club and its facilities.
 Responsible for all financial information generation and reporting including AR and AP
accounting, yearly budgets and business plans, monthly P&L statements and cost/benefit analysis.
 Negotiated all club contracts and IT requirements including redesign on website.
Cypress Lakes Golf Club
General Manager/Head Golf Professional
March 2002-October 2007
Supervisor: George Middleton
Contact: 573-546-2806
Responsible for total facility management including: golf operations, merchandising, tournament
operations, membership, restaurant operations, banquets, golf instruction, marketing, financial
management, IT, maintenance and cost management, contracting, and staff hiring/training/ development
for 18-hole daily-fee/semi-private golf club, voted for five years as “Best Greens in Houston” by the
Houston Chronicle with a $2.2 million operating budget and playing 45,000 rounds annually.
 Revitalized the membership program and successfully balanced member, public and tournament
play to meet the business needs of the course while satisfying the players.
 Increased rounds by 24% from 2001 to 2002 and continued to increase rounds 5% - 10% from
2003 to 2007.
 Increased annual food and beverage sales 150 percent in 3 years.
 Increased tournament sales 10%-15% annually from 2002 to 2007.
 Increased pro shop sales from $135,000 to $290,000 annually in 3 years while maintaining a COS
at 50%.
 Negotiated and implemented a change in POS software to IBS and all IT integration for financial
reporting.
 Developed and conducted marketing plan substantially increasing course branding and
awareness.
 Increased junior golf program each year by 10% - 15% annually.
 Nominated STPGA Merchandiser of the Year - 2006. Developed a tournament handicap and
scoring program that was featured in an article in PGA Magazine.
 Conducted budget analysis, business plans and created all budgets annually that produced a
positive EBDTDA M&A.

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Head Golf Professional
Director of Instruction at Rollandia Golf Ctr
March 2001 - March 2002
Responsible for facility operations and management including golf, merchandising, tournament
operations, membership, course maintenance, food and beverage, marketing, certifying and leading PGA
golf professionals as Nicklaus/Flick golf instructors and management of the golf school.
 Project manager on-site for the acquisition and $1.5 million renovation of the facility. Designed
and implemented the marketing campaign revitalizing and rebranding the facility.
 Substantially increased revenue and customer satisfaction.
 Hosted weekly “2 Ask the Pro” golf tips series with Channel 2 News.
 Produced a three-fold increase in instruction revenue over the previous management
Assistant Operations Officer
V Corps US Army Europe
May 1992 - September 1992
Monitored Corps Chemical Defense Operations and facilitated effective and efficient command, control,
and communications between subordinate headquarters and chemical units. Planned, designed and
managed the successful simulation center operations for REFORGER. Planned and supervised the
education of senior leaders on strategic and tactical deployment of chemical assets and their training.
Company Commander
25th
Chemical Company, 8th
Infantry Division
September 1991 - May 1992
Commanded a forwardly-deployed Divisional Separate Chemical Company equipped with decon
platoons, a mechanized smoke platoon and the first NBC Reconnaissance platoon equipped with the first
NBC Fox reconnaissance vehicles in the Army post Cold War and during Dessert Storm.
 Assessed, planned, prepared, led and managed individual and collective training and professional
development of 205 soldiers and cared for their families.
 Designed and implemented the transitional training for the NBC Reconnaissance platoon to the
newly equipped FOX reconnaissance platform for deployment.
 Responsible for the motivation, morale, discipline, and welfare of assigned personnel and their
families to ensure a healthy command environment.
 Responsible for the accountability, maintenance, and employment of NBC and smoke defense
assets, communications, and other tactical and garrison support equipment for in-excess of $25M.
 Successfully led company during numerous brigade and divisional exercises and deployment of
the NBC reconnaissance and decontamination platoons during Dessert Storm.
 Project manager for the pilot program of relocated unit stations within Europe from Bad
Kreuznach to Buddigen and assimilation into another Division's Cavalry Squadron quickly
becoming the top trained and mission ready troop within the unit.
 Maintained the highest standards for training and readiness in the Division.

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Project Manager
Collective Training Branch at US Army Chemical School
June 1987 - December 1989
Served as functional product manager, work leader, coordinator, consultant and evaluator for seven
chemical corps collective training Army Training and Evaluation Programs (ARTEPs).
 Applied expert knowledge of the Analysis phase of the systems approach to training (SAT),
processed to establish instructional design, development and evaluation criteria, develop and
implement unit training program development procedures and resolve complex collective training
issues.
 Designed innovative approaches to methods and techniques to expedite the analysis, design and
development of proponent Army Training and Evaluation Program documents, Mission Training
Plans and Drill books.
 Project Manager for publication of NBC Reconnaissance FM 3-9 manual as writer, doctrinal
developer and coordinator for Army-wide use.
 Subject Matter Expert for Army in NBC Recon for Army acquisition, evaluation and testing for
fielding of next generation NBC Recon vehicle.
Attained rank of Major, U.S. Army.
Previous security clearance: TS.
Awards include MSM, ARCOM (3OLC), AAM (2 OLC), National Defense Service Medal,
Army Service Ribbon, Overseas Service Ribbon, German Military Efficiency Badge (Gold) 5th
award, Parachutist badge.
Education
 Bachelor of Science – United States Military Academy, West Point, New York (83)
 US Army Chemical Corps Officer Basic and Advanced Courses
 Individual/Collective Training Analysis Certification Course
 Combined Arms Services and Staff School
 Comsec Custodian Course
 ADMO Course
 Commanders Course
 PGA Business Schools I, II, III
Computers
 Microsoft Word, Excel, Power Point, Outlook
 Access
 IBS
 MS Project

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