mgmt

1. EFFECTIVE
COMMUNICATION
MODULE 5

2. WHAT IS EFFECTIVE
COMMUNICATION?
• Effective communication is defined as verbal speech or other methods of
relaying information
• Effective communication is a key interpersonal skill and learning how we can
improve our communication has many benefits. Communication is a two way
process, so improving communication involves both how we send and
receive messages.

3. WHAT SKILLS ARE NEEDED FOR
EFFECTIVE COMMUNICATION?
• Listening
• Nonverbal Communication
• Clarity and Concision
• Friendliness
• Confidence
• Empathy
• Open-Mindedness
• Respect

4. WHAT ARE THE BASIC PRINCIPLES OF
EFFECTIVE COMMUNICATION?
• Written
• Spoken
• Professional
• Social
• Personal
• Impersonal

5. HOW IS EFFECTIVE COMMUNICATION
MAINTED?
• Open Meeting
• Emails
• One on One
• Use Presentations
• Communication via Training
• Display Confidence and Seriousness
• Use Simple Words
• Use Visuals

6. EFFECTIVE COMMUNICATION IN THE
WORKPLACE
Workplace communication is very important to companies because it allows
companies to be productive and operate effectively. Employees can experience
an increase in morale, productivity and commitment if they are able to
communicate up and down the communication chain in an organization.

7. WORK CITED
“EFFECTIVE COMMUNICATION IN WORKPLACE.”
COMMUNICATION in the workplace, RACHEL TOWERS, 2001.