The 300 Essential Stats on Business & Digital Transformation You Need to Know: Part III- The Operational/Tech Edition (Wikibrands 2019 version)

Curated by Managing Director Sean Moffitt @SeanMoffitt and the @Wikibrands Transformation Collective

The 300 Essential 2019 Statistics on:
Business & Digital Transformation
Leading insights, foresights & Best Practices for Accelerating Business Change & Digital Maturity
WIKIBRANDS The Transformation & Futureproofing Experts
www.wiki-brands.com
PART 3 – THE OPERATIONS, TECH,
PROCESS & DATA EDITION

THE BIGGEST COMPENDIUM OF
BUSINESS TRANSFORMATION AND
FUTUREPROOFING STATS AVAILABLE
#TRANSFORMATION300

Our Insight-filled, Data-based Special Sauce
▶  Variety & Credibility - Distilled from 30 different reputable sources
including 5+ of our own proprietary studies.
▶  Current - All 2017 and 2018-based statistics.
▶  Holistic - Deals with business transformation from 15 key relevant facets.
▶  Digitally-Savvy – Acknowledges the power of digital and technology to
transform business in the connected age.
▶  Helpful – Designed to make the case for your business change, digital
transformation and any angle of opposition to change.

“The future is so VUCA(volatile, uncertain, complex, ambiguous). Companies
really only have three choices for sustainable marketplace
advantage.
You can anticipate better and futureproof.
You can disrupt the market and innovate.
Or you can disrupt yourself and transform.
Choose one, or all three, but do it now.”
Sean Moffitt, Managing Director, Wikibrands

15 Facets of Business Transformation
▶  Overall Business Transforma1on
1  Leadership, Governance & Sponsorship
2  Purpose, Vision & Strategy Transforma1on
3  Change Management and Organiza1onal Commitment
4  Technology & Digital Transforma1on
5  Digitaliza1on & Process Transforma1on
6  Data, Analy1cs & Key Metrics
7  Culture & Values Transforma1on
8  Talent Transforma1on
9  Performance Management Transforma1on
10  Customer Experience. Touchpoints & Engagement
11  Brand & Content Transforma1on
12  Channel & Commerce Transforma1on
13  Business Model, Product & Services Innova1on
14  Product & Services Innova1on
15  Futureprooﬁng & Marketplace Foresight
WIKIBRANDS The Transformation & Futureproofing Experts

For the full deck of insights and foresights, become a Futureproofer :
http://bit.ly/thefutureproofers

12 Business Transformation Facets1  Overall Business Transforma1on & Impera1ves
2  Digital Transforma1on
3  Technology Transforma1on
5  Leadership & Governance Transforma1on
7  Customer Experience & Engagement Transforma1on
9  Culture Transforma1on
10  Opera1onal Transforma1on
11  Innova1on Transforma1on
12  Futureprooﬁng & Foresight Transforma1on

4. Technology & Digital
Transformation
WIKIBRANDS The DIGITAL Transformation Experts

Transforma)on Stat #64 – The Digital Wake:
“Digital” is the main reason why
half the companies have
disappeared from the Fortune
500 since 2000.
Source: Accenture, 2018
#digitaltransformation

Transforma)on Stat #65– The Size of the Digital Transforma)on Prize:
Digital Transforma1on represents
$20 Trillion of poten1al value or
30% of global GDP.
Source: IDC, 2017

Transforma)on Stat #66 – Digital = Survival= Investment:
67% of execu1ves believe digital
transforma1on (DX) is a maaer of
survival for their business;
spending on DX will reach $1.7
Trillion in 2019
(a 42% increase from 2017).
Source: Capgemini/IDC, 2018

Transforma)on Stat #67– Digital Transforma)on Vanguard:
Only 3% of companies have
completed digital transforma1on
projects across the organiza1on.
Source: SAP, 2018

Transforma)on Stat #68– Digital Transforma)on Stalled:
Only 56% of companies are
digitally transforming:
15% are inves1ga1ng
7& are improving, but not transforming and
21% claim they have completed transforma1on.
Source: Salesforce, 2018

Transforma)on Stat #69 – Digital Transforma)on Normalized Distribu)on:
Categorizing large companies on
a digital maturity scale:
Digitally maturing: 30% (+5 pts. vs. 2017)
Developing: 44% (+3 pts. vs. 2017)
Early: 25% (-‐9 pts. vs. 2017).
Source : MIT Sloan Management, 2018

Transforma)on Stat #70 – Organiza)on-‐wide Implementa)on:
The percentage of advanced
digital transforma1on ini1a1ves
will nearly triple by 2020, from
22% of companies to 60%.
Source: IDC, 2017

Transforma)on Stat #71– Tech-‐Disrupted Industries:
The top 10 disrupted industries aﬀected by
emerging technology and digital
advancement over the next 3-‐5 years:
①  Financial, Banking & Insurance
②  Automo1ve, Logis1cs & Transporta1on
③  Health Care, Pharma & Biotech
④  Educa1on & Learning
⑤  Government & Public Service
⑥  Retail, Shopping and ecommerce
⑦  Agriculture & Food
⑧  Professional, Business and Legal Services
⑨  Sosware & Informa1on Technology
⑩  Media & Entertainment.
Source: Wikibrands Digital Periscope Study, 2018
#Digitaltransformation

Transforma)on Stat #72 – Digital is a Revenue Engine:
CEOs expect digital revenues to
account for 46% of the value
customers see in their products
by 2019.
Source: Gartner, 2018

Transforma)on Stat #73 – Digital Pervasiveness:
The 1me people spend in digital
each day has risen from 2.7 hours
in 2008 to 6.6 hours in 2018 .
Source: Wikibrands 2018

Transforma)on Stat #74– Pace & Redistribu)on of Wealth:
It has taken 20 years for the
average Fortune 500 to reach
billion dollar valua1ons,
it now takes digitally-‐enabled
startups 4 years.
Source: World Economic Forum/Wikibrands 2018

Transforma)on Stat #75– Digital Transforma)on Objec)ves:
The key objec1ves of digital
transforma1ons are (ranked):
#1 Crea1ng new revenue streams
#2 Innova1ng new products/services
#3 Improving the customer experience
#4 Delivering intelligence & insights
#5 Reducing costs & eﬃciencies
#6 Acquiring/retaining customers
Source: Wikibrands Digital Transforma1on Playbook 2018

Transforma)on Stat #76– Digital Transforma)on Hurdles:
The biggest impasses to eﬀec1ve
digital transforma1on (ranked):
#1 No/poor alignment to strategy & road map
#2 Resistant company culture, structure & policy
#3 Absence of leadership support/sponsorship
#4 Poor transforma1onal leadership/accountability
Source: Wikibrands Digital Transforma1on Playbook 2018

Transforma)on Stat #77– Digital Transforma)on Success Factors
The most important drivers to
master in an organiza1on’s
digital transforma1on (ranked) :
#1 Aligned/Bold Vision, Purpose & Strategy
#2 Customer Insights, Experiences & Touchpoints
#3 Commitment to Change, Investment, Urgency &
Candor.
#4 Reinforcing Culture, Values, Behaviour & Energy
#4 Smarter Metrics, Insights & Data
#6 New Business Model & Emerging Technology adop1on
Source: Wikibrands Digital Periscope 2018

Transforma)on Stat #78– Digital Transforma)on Returns:
Successful transforma1on eﬀorts
see 7%+ gains in sales and proﬁts,
a quarter of them register
paybacks within 12 months.
Source: Dell EMC, 2017

Transforma)on Stat #79– Lacking Digital Help:
Only 34% of businesses report
being very sa1sﬁed with their
digital vendors.

Transforma)on Stat #80 – Transforma)on-‐based Market Valua)ons :
Speciﬁc digital transforma1on
measures around
pla|orm par1cipa1on, data value and
customer engagement will account
for 75% of enterprise valua1ons.
Source: IDC, 2017
ENGAGE WIKIBRANDS on all 15 facets of transformation


5. Digitalization and
Process Transformation
WIKIBRANDS The DIGITALIZATION Transformation Experts

Transforma)on Stat #81– Tech is Work Oxygen:
95% of organiza1ons agree that a
digital workplace is important.
Source: CMS State of the Digital Workplace, 2017
#DIGITALIZATION

Transforma)on Stat #82– Technology Dominates:
The top 6 companies in the world
by valua1on are tech companies;
ten years ago, only 1 in 6 of those
top companies were tech-‐driven.

Source: Wikibrands., 2018
#DIGITALIZATION

Transforma)on Stat #83– Digital-‐First Philosophy:
Top performing companies are
twice as likely to classify
themselves as “digital-‐ﬁrst”
(18% vs. 9%).
Source: Adobe, 2018
#DIGITALIZATION

Transforma)on Stat #84 – Great Digital Expecta)ons:
Enterprises want to drive +21%
revenue growth but reduce 22%
opera1ng costs over next 2 years
through digitaliza1on.

#DIGITALIZATION

Transforma)on Stat #85–Technology Now Accessible:
The cost of technology has
plummeted to allow for expanded
uses and applica1ons;
Cost of DNA Sequencing:
$2.7B in 2000, now $1k in 2016
Solar Power:
$30 kwH in 1984 now $0.05 kwH in 2016
Drones:
$100k cost per unit in 2007, now $100 in 2016.
Source: World Economic Forum/Wikibrands Hockey S1ck to the Future, 2018
#DIGITALIZATION

Transforma)on Stat #86– Digital on the CEO’s Agenda:
CEOs now rank technology
factors as the 2nd biggest
inﬂuence on their business, it was
ranked 6th as recently as 2004.
Source: IBM, 2017
#DIGITALIZATION

Transforma)on Stat #87– Digital Reputa)on Management:
90% of CEOs are changing the
way they use technology to
deliver on new stakeholder
expecta1ons and demands.
Source: PwC, 2017
#DIGITALIZATION

Transforma)on Stat #88– When you say Digital, What do you really mean?:
Digital would be described in your
company as:
“A Transforma1on Driver” -‐ 43%
“A Core Value” – 26%
“A Business Func1on” -‐ 13%
“A Project/Ini1a1ve” -‐ 11%
“ A Tac1c/Tool” -‐ 6%

Source: Wikibrands Digital Transforma1on Playbook, 2018
#DIGITALIZATION

Transforma)on Stat #89– Slippery Security Stuﬀ:
The toughest job in digital &
technology in the near term is
defending security, guaranteeing
privacy and establishing risk
governance.

Source: Wikibrands Digital Periscope, 2018
#DIGITALIZATION

Transforma)on Stat #90– Tech = Business Investments:
Eight out of twelve future
business investment areas are
focused on implemen1ng new
technologies.
Source: CMO Innova1on Trends, 2017
#DIGITALIZATION

Transforma)on Stat #91 -‐ Technology Enablement:
57% of organiza1ons say
implemen1ng key digital
technologies is a cri1cal enabler to
business.
#DIGITALIZATION

Transforma)on Stat #92– Tech Paradox:
Despite expecta1ons that digital
will inﬂuence close to half of sales
by 2020, most execu1ves don’t
factor “technology” as the major
inﬂuence in business strategy yet.
Source: Forrester, 2017
#DIGITALIZATION

Transforma)on Stat #93– Machines AND Humans:
In 2018, total cross industry work
task hours were split
71%/29% human/machines;
by 2022, it will more to a 58%/
42% human/machine ra1o.

Source: WEF The Future of Jobs, 2018
#DIGITALIZATION

Transforma)on Stat #94 -‐ Legacy Baggage:
49% of companies have more
than 50% legacy tech across all
func1ons.
#DIGITALIZATION

Transforma)on Stat #95– Expected Outcomes:
The top three beneﬁts expected
from technology transforma1on:
Produc1vity (83%)
Innova1on (82%)
Cost Eﬃciencies (82%).
#DIGITALIZATION

Transforma)on Stat #96– Disrup)ve Technologies:
The top 10 disrup1ve
technologies crea1ng the most
impact over the next decade:
①  Ar1ﬁcial Intelligence
②  Internet of Things
③  Mobile/Social Internet
④  Blockchain
⑤  Big Data
⑥  Automa1on
⑦  Robots
⑧  Immersive Media
⑨  Mobile Technologies
⑩  Cloud Compu1ng.
Source: Wikibrands #TheEmerging30, 2018
#DIGITALIZATION

Transforma)on Stat #97 -‐ AI/Machine learning:
Technology leaders are inves1ng
a lot more in next genera1on
technologies:
Machine Learning: 50% vs. 7% peers
Big Data: 94% vs. 60% peers.

Source: SAP, 2018
#DIGITALIZATION

Transforma)on Stat #98 – The end of Smartphone Hypergrowth:
Global smartphone shipments
have peaked at 1.5B going from
70% annual growth in 2010 to
low single digit growth in 2018.
Source: KPCB, 2018
#DIGITALIZATION

Transforma)on Stat #99– AI Mania:
Ar1ﬁcial Intelligence (AI) will have
a $15.7T impact on the economy,
70% of companies will implement
some type in 2018 (up from 40% in 2016)
and a 38% bump in proﬁtability by
2030.
Source: PwC AI index/Forrester, 2018
#DIGITALIZATION

Transforma)on Stat #100– AI Impacts:
The most transforma1ve impacts
of Ar1ﬁcial Intelligence/ A.I. are:
#1 Paaern recogni1on/highligh1ng non-‐
obvious data rela1onships (58%)
#2 Augmented intelligence/decision support
(36%)
#3 Predic1ng outcomes/solu1ons through
analy1cs (33%).
#DIGITALIZATION

Transforma)on Stat #101– IoT Impacts:
of Internet of Things/IOT are:
#1 Smart Ci1es incl. crime, traﬃc, water and parking management
(51%)
#2 Industrial Internet/IIOT incl. supply chain &
manufacturing (44%)
#3 Telemedicine & eHealth Care (29%).
#DIGITALIZATION

Transforma)on Stat #102– IoT Connec)on Explosion:
Connected Devices Per Person:
2003 – 0.08/person
2015 – 3.1/person
2020 – 6.6/person
Source: Wikibrands Hockey S1ck to the Future, 2018
#DIGITALIZATION

Transforma)on Stat #103– 5G Providing the Next Genera)on of Connec)vity:
The global impact of 5G in new
goods and services will reach
$12T by 2035.
Source:, WEF, 2018
#DIGITALIZATION

Transforma)on Stat #104–Guarding The Digital Moat:
Facebook deleted 583MM fake
accounts and 837MM spam posts
in the ﬁrst quarter 2018.
Source: Facebook, 2018
#DIGITALIZATION

Transforma)on Stat #105– Blockchain Mainstream Acceptance is Coming:
10% of Blockchain will be stored
on blockchain before 2025.
Source: Credit Suisse/World Economic Forum, 2018
#DIGITALIZATION

Transforma)on Stat #106– Blockchain Impacts:
of Blockchain/Cryptocurrencies
are:
#1 Empowering Peer-‐to-‐Peer Marketplaces (44%)
#2 Veriﬁable Proof of Ownership, Authorship or
Origin (42%)
#3 Execu1ng Smart Contracts & Proof of
Performance (39%).
#DIGITALIZATION

Transforma)on Stat #107– Things Connec)on Explosion:
The level of connec1vity related
to products, assets and processes
will increase by 50% across all
industry value chains this year.
Source: IDC, 2017
#DIGITALIZATION

Transforma)on Stat #108– Cloud is the Start:
86% believe cloud technology is
cri1cal to digital transforma1on
given its quickness, ﬂexibility, cost
eﬀec1veness and low risk.
Source: Ping, 2017
#DIGITALIZATION

Transforma)on Stat #109 -‐ Digital Business Processes:
Only 14% of organiza1ons have
completely digi1zed business
processes
Source: IDC
#DIGITALIZATION

Transforma)on Stat #110 -‐ Digital Integra)on:
70% of execu1ves have started
digital transforma1on of their
supply chains.
Source: Capgemini, 2017
#DIGITALIZATION

Transforma)on Stat #111– Favoured Tech Plaforms & Ecosystems:
The top technology ecosystems
people would most conﬁdently
partner with for the future are:
#1 Google 72%
#2 Amazon 70%
#3 Apple 25%
#4 Alibaba 21%
#5 IBM 20%
#6 Salesforce 19%
#7 Microsos 15%.
#DIGITALIZATION

Transforma)on Stat #112– The Ethics of Technology:
On balance, technology ac1vity
should be more:
62% Ethical/purpose-‐driven vs.
38% Boaom line/eﬃciency-‐driven.
Source: Wikibrands’ Digital Periscope Study , 2018
#DIGITALIZATION

Transforma)on Stat #113 – Technology Role Models & Icons :
Your biggest heroes of technology
& digital:
#1 Elon Musk
#2 Jeﬀ Bezos
#3 Ray Kurzwell
#4 Tim Berners-‐Lee
#5 Jack Ma

#DIGITALIZATION

Transforma)on Stat #114– Near Term Technologies:
The top 10 technology
investments over the next 24
months:
①  Business Intelligence/Data/Analy1cs
②  Digital Marke1ng, SEO/SEM, Social Media
③  Customer Intelligence/Rela1onship/Experience
④  Applica1on Development/Design
⑤  Cloud Compu1ng (SaaS, PaaS, IaaS)
⑥  Customer Acquisi1on/Conversion/eCommerce
⑦  Internet of Things/Sensors/Wearables/Traceability
⑧  Content Development, Cura1on & Syndica1on
⑨  Cybersecurity, Privacy, Compliance & Disaster Recovery
⑩  Enterprise Resource management/Automa1on
Source: Wikibrands Digital Transforma1on Playbook, 2018
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6. Data, Analytics & Key
Metrics
WIKIBRANDS The DATA & INSIGHTS Transformation Experts

Transforma)on Stat #115– Data Eﬀects on Transforma)on:
The #5 driver to master an
organiza1on’s digital
transforma1on
“Smarter Metrics, Insights &
Data”.
#DATAMETRICS

Transforma)on Stat #116 – Data Gaps:
Senior corporate execu1ves claim:
51% -‐ Lack of data sharing in own organiza1on
39% -‐ Inability to turn data into ac1onable insight
39% -‐ Collect data too infrequently.
Source: Progress, 2018
#DATAMETRICS

Transforma)on Stat #117– Velocity % Veracity of Data:
247 billion emails are sent each
day; 80% of them are spam.
Source: AP, 2018
#DATAMETRICS

Transforma)on Stat #118 – Data Accelera)on:
By 2020, 47 ZBs of data will have
been created worldwide, 23X
more than 2010;
Percentage of structured data will
move from 9% to 16%.
Source: IDC, 2017
#DATAMETRICS

Transforma)on Stat #119 – Data Goldmine:
Over 97% of a company’s data
sits unused.
Source: Gartner, 2017
#DATAMETRICS

Transforma)on Stat #120 -‐ Data Uses:
The biggest uses for corporate
data currently:
#1 Advanced analy1cs/beaer decisions
#2 Improve customer service
#3 Decrease expenses
#4 Innova1on/disrup1on
#5 Speed to market
Source: Newvantage, 2017
#DATAMETRICS

Transforma)on Stat #121 -‐ The Data Organiza)on:
Changes in data use have aﬀected
these func1ons the most over the
last 5 years:
#1 Sales & marke1ng
#2 R&D
#3 Supply chain/distribu1on
#Workplace management
Source: McKinsey, 2018
#DATAMETRICS

Transforma)on Stat #122 – Data Report Card:
Company data capabili1es ranked:
Data Vision 3.2/5
Data Personnel/Processes 3.0/5
Data Trust & Security 2.9/5
Data Idea1on 2.6/5
Data and Technology 2.5/5
Data Ecosystem 2.2/5
Source: BCG, 2017
#DATAMETRICS

Transforma)on Stat #123– Breach Prooﬁng:
Privacy of data will be a
technology company’s biggest
challenge over the next 3 years-‐
51% strongly agree/agree.
#DATAMETRICS

Transforma)on Stat #124–Data Sharing:
Percentage of respondents “very
willing” to share data for beneﬁts:
China 38%
USA 25%
Germany 12%
Japan 9%.
Source: GfK, 2017
#DATAMETRICS

Transforma)on Stat #125– Data Industry All-‐Stars:
Top industries that eﬀec1vely
u1lize the data they capture:
#1 Public Sector
#2 Power & U1li1es
#3 Industrial Products
#4 Automo1ve
#5 Energy & Mining
#6 Tech, Media & Communica1ons.
Source: AP, 2018
#DATAMETRICS

Transforma)on Stat #126 -‐ Digital Runway:
Over 6% of company’s are GDPR
(General Data Protec1on
Regula1on) ready..
Source: Smart Insights, 2018
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Some of the companies and brands we’ve
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ALSO VISIT OUR FIVE OTHER 2019 EDITIONS
VISIT Wiki-brands.com, become a futureproofer or track OUR other editions
II- LEADERSHIP/STRATEGY IV- CULTURE/TALENT
V- CUSTOMER/BRAND VI- INNOVATION/FORESIGHT
I - OVERALL

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We accelerate your business transformation, advance
your digital maturity and anticipate better futures.
@wikibrands

The 300 Essential Stats on Business & Digital Transformation You Need to Know: Part III- The Operational/Tech Edition (Wikibrands 2019 version)

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The 300 Essential Stats on Business & Digital Transformation You Need to Know: Part III- The Operational/Tech Edition (Wikibrands 2019 version)