Studies and surveys have revealed that although many organizations have the right strategies they failed to achieve the targeted objectives due to poor implementation of the action plans or simply bad execution.
These organizations would have achieved success with Flawless Execution which is the implementation of systems, action plans, techniques and tools to ensure strategies that are effectively formulated are effectively executed to achieve the desired goal.
2. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Flawless Execution
is the implementation of systems, action plans,
techniques and tools to ensure
strategies that are effectively formulated
are effectively executed to achieve the desired Goal
What is Flawless Execution?
3. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
What is Flawless Execution?
Flawless Execution
is using techniques and systems of
Fighter Pilots to execute flawlessly
to win Business Battles
4. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
In a study of 200 companies in the Times 1000,
80% directors said they had the right strategies
but only 14% thought they were implementing them well
“Why do only one third of UK companies achieve strategic success?
– I Cobbold & G Lawrie, 2GC Ltd.
“Less than 10% of
strategies effectively
formulated are
effectively executed”
Fortune Magazine
“70% of CEOs who fails do so
not because of bad strategy,
but because of bad
execution.”
“Why CEO’s Fail”- R Charan & C
Golvin, Fortune Magazine
Why Strategies fail?
5. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Poor Flawless
Poor
Flawless
STRATEGY
EXECUTION
Strategy is getting it right and Execution is doing it right
We have to pick the right course of action
Once chosen, we have to carry it flawlessly
Link Between Strategy & Execution
The
road to
Success
A
sure
miss
‘Suicide’
from
the start
A tiring
journey to
nowhere
6. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Strategy is . . .
direction and destination
• Plan – how we intend to realize our
goals
• Position - the stance we take e.g. low-
cost provider
• Perspective – how it guides decisions
and actions
Getting
it Right!
Execution is . . .
a process, not an action or step
• Successful implementation of the plan
• In alignment with the company’s
direction
• A series of integrated
decisions/actions over time
Implementing
it Right!
Strategy & Execution
7. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Strategy & Execution
Strategy - Execution = Well-Dressed Inertia
Execution - Strategy = Randomized Failing
Strategy + Execution = SUCCESS
8. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Philip Crosby is an American who promoted the
phrases “zero defects” and “right first time”
“Zero defects” doesn’t mean mistakes never happen,
rather that there is no allowable number of errors
built into a product or process and that you get it
right first time
“Right first time” has also been misinterpreted to
mean “don’t allow changes.” In fact, once we
acknowledge that change is a fundamental customer
requirement, it becomes clear that “right first time”
requires that we provide for change
Implementing it Right the First Time
9. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Fighter pilots follow a rigorous but
simple process of Planning, Briefing,
Executing and Debriefing to ensure that
they succeed at each and every
mission.
This process is called
Flawless Execution Model
The same tools and techniques that are
applied and proven successful in
combat have been applied successfully
in business, whether you are a member
of a sales team, manager and even a
CEO to significantly improve your
performance!
Afterburner, Inc
Flawless Execution Model
10. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
the ability to perform a task in the prescribed
manner
one of the most daunting yet vitally important
missions facing organizations today
the drumbeat of modern business and the tool to
energize systems
not simply tactics but a system of getting things
done
FLAWLESS EXECUTION is . . .
Flawless Execution Model
11. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Flawless Execution Model is
a learnable, teachable and repeatable process
to improve execution of project or task
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
Flawless Execution Model
12. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Determine
Objectives
1.1
Identify threats
and available
resources
Evaluate lessons
learned
1.3
Develop
actions/tactics
1.4
Plan
contingencies
1.5
1.2
Set timing & Lay
out objectives
2.1
Brief scenario,
environment &
threats
Specify standards
tactics & timelines
2.3
Brief
contingencies
2.4
Wrap up briefing
2.5
2.2
Follow work list
3.1
Cross check
Mutual support
3.3
Monitor work
3.4
Correct deviations
3.5
3.2
Set time &
location
4.1
Analyze execution
against objectives
Lessons learnt
4.3
Transfer lessons
learnt
4.4
Positive
summation
4.5
4.2
Recognize
outcomes &
achievements
5.1
Celebrate
success
5.2
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
Flawless Execution Model
13. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Determine
Objectives
Identify threats
and available
resources
Evaluate lessons
learned
1.3
Develop
actions/tactics
1.4
Plan
contingencies
1.5
1.2
The reason most people never reach their goal
is that they don’t define them, learn about them
or even seriously consider them as believable
or achievable. Winners can tell you where they
are going, what they plan to do along the way
and who will ~ Denis Waitley
He who fails to plan,
plans to fail
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
1.1
Phase 1 : PLAN
14. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
1.1 Determine Objectives
Objectives must be :
clear and specific, using ordinary
and simple language to be easily
understood by all
measurable on some
quantifiable scale
achievable, that is believable
and attainable, not an
impossible task
support the overall vision,
mission or strategy
15. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
1.2 Identify Threats and Available Resources
Identify what threats (internally and externally) stand in the
way of your objectives, especially the one that can do the
most damage
Know who and what are your available resources - people,
money, systems, technologies, products, clients, time, known
strengths, skills
Know the people in other business units and what they can
do for you – talk to them, listen to what they have to say and
understand what they do
Ask yourself – how can they help me?
Look at everything and everyone, both internally and
externally, as a potential asset and think how they might help
in the task or eliminate the threats – Look for nuggets of gold
everywhere
16. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
1.3 Evaluate Lessons Learnt
Everyone has experiences,
someone has done it before, so
tap into those experiences and
apply the lessons learnt
Lessons learnt can be little or big
– your experiences, the team’s
experiences or experiences of
another organization
Search them out, analyze them
and apply them in the planning
process
17. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
1.4 Develop Actions and Tactics
Analyze and finalize the plan with
actions/tactics most likely to
accomplish the task, preferably
with a Gantt Chart
Finalize who will do what and
when
Set timelines to each course of
action to put accountability into
the plan
Then defend your plan asking
others to “beat it up, defeat our
plan”
18. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
1.4 Example of a Gantt Chart
19. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
1.5 Plan Contingencies
Planning for contingencies should be as detailed as
possible
Look for weaknesses in the plan
Ask the “What if?” questions
Develop “Plan B” actions
During execution of the plan, there may be no time to
think things through and the answers to “what-if”
questions have to be made during the planning phase.
There is only time to fine-tune the executional
decisions
20. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
“FLAWLESS EXECUTION” PLANNING TOOL
No. PLANNING PROCESS DESCRIPTION
1.1 Determine Objectives
1.2
Identify Threats and
Available Resources
1.3 Evaluate Lessons Learnt
1.4 Develop Actions / Tactics
1.5 Plan Contingencies
Tool for Phase 1 : PLAN
21. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Set timing & Lay
out objectives
2.1
Brief scenario,
environment &
threats
Specify standards
tactics & timelines
2.3
Brief
contingencies
2.4
Wrap up briefing
2.5
2.2
Issue instructions
to head
for the finish line only after
you have told your team
where the finish line is . . .
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
Phase 2 : BRIEF
22. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
2.1 Set Timing and Lay Out Objectives
The way you start your briefing will always dictate
the outcome of your execution
Sloppy Brief = Sloppy execution
If you want to set the tone of Flawless Execution,
respect your team and their busy lives by starting
and ending on time – every time
The next thing is the all important objective – one
phrase that is clear, specific, measurable and
achievable, and of course believable
Next, lay out the secondary objectives
23. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
2.2 Brief scenario, Environment and Threats
Brief the scenario to deepen buy-in by stating the
importance of the project and why what we are
about to do matters to give the team a sense of the
stakes involved
Environment is the external factors that might affect
the project - economical, social, political, attitudinal,
technological, consumer sentiments, regulations
Communicate to the team the significant stumbling
blocks to the project, your counter-tactics and the
resources that will be applied to overcome them -
technological, financial, pricing
24. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
2.3 Specify Standards, Tactics & Timelines
State which of the standard operating procedures are in
effect for the project and, if not, tell them so
Tactics is about exactly how the team is going to execute
the project – usually takes up about 75% of the briefing
time
Go through the tactics and course of actions in detail,
including possible scenarios and scripted responses -
the team may not know what can happen but they will
know what they will do when it does happen
Give your team timelines for each course of action,
make it clear the expectations and factor in variances if
needed
25. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
2.4 Brief Contingencies
Invariably, the team will always ask
“what-if” questions
Brief the team the contingencies now
so that they are not going to
brainstorm when it is too late or
during the execution phase as then
time is everything and you want to be
quick
You also want the team to react to
situations based on the decisions that
have already been made during the
planning phase - scripted responses
26. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
2.5 Wrap up Briefing
Make sure that all questions are
answered and there are no
confusions
Make sure that no single member of
the team walks away from the briefing
with a question on his/her mind on
how he/she is going to execute the
project
You can deepen buy-in by wrapping
up the briefing with the organization’s
slogan or vision statement
27. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
“FLAWLESS EXECUTION” BRIEFING TOOL
No. BRIEFING PROCESS CONTENT
2.1
Set timing & Lay out
objectives
2.2
Brief scenario,
environment & threats
2.3
Specify standards tactics
& timelines
2.4 Brief contingencies
2.5 Wrap up briefing
Tool for Phase 2 : BRIEF
28. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Follow work list
Cross check
Mutual support
3.3
Monitor work
3.4
Correct
deviations
3.5
3.2
The key to Operations
at Wal-Mart is their
ability to maintain the
highest standards
while at the same
time getting things
done with lockstep
execution
- Michael Bergdahl
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
3.1
Phase 3 : EXECUTE
29. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
3.1 Follow Work List
Work list is a check list of
actions or procedures, like a
memory jogger
People may not take work list
seriously - you think you know
what to do and it seems
juvenile
Work list is something to jog
your memory, lessen the need
to remember and lower the
stress
30. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
3.2 Cross Check
Use a dashboard to indicate and
keep track of the key tasks
The indicators will be determined
by the priorities of your business
or project
Update your dashboard with
regularity to ensure a disciplined
and up-to-date cross check
You have to watch your
dashboard and adjust as a form
of consistent cross check
31. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
3.3 Mutual Support
Mutual support requires that you learn each
others’ roles to help and rely on each other
Do not give up or miss any team member,
cooperate and support each other to ensure
the accomplishment of the task/project
Learn to use combat communication -
speaking with clear, concise words without
a lot of filler materials
In important meetings or presentations,
have at least 2 people – you hear one thing
while your partner picks up something you
missed
32. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
3.4 Monitor Work
Track differences between what was planned
and what is actually happening - whether
start and finish dates for activities are being
met, how cost estimates are working out in
reality, planned resource requirements are
matching actual utilization, whether the
expected outputs are being created
Use various media - face-to-face meetings,
e-mail, written reports, periodic groups
meetings,
If you are not receiving the information you
need, you must go and get it
33. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
3.5 Correct Deviations
Deviations that may cause
changes in the project plan
are sometimes unavoidable
however well you have
planned
Deviations are not always negative as they can have
positive impacts
To resolve deviations every information is required and
priority is given to resolve them by involving all parties
Implement knowledge sharing and transparency within
the boundaries of the project
34. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
“FLAWLESS EXECUTION” EXECUTION TOOL
No. EXECUTING PROCESS CONTENT
3.1 Follow Work List
3.2 Cross check
3.3 Mutual support
3.4 Monitor work
3.5 Correct deviations
Tool for Phase 3 : EXECUTE
35. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Set time &
location
4.1
Analyze
execution against
objectives
Lessons learnt
4.3
Transfer lessons
learnt
4.4
Positive
summation
4.5
4.2
The Debrief is one of the most
powerful tool in the business
world
The first debriefs allow you to
survive your inexperience
The next debriefs help you to hold
on to what you have got and pass
around best practices
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
Phase 4 : DEBRIEF
36. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
The goal of an effective debrief is to
generate valuable lessons learnt and
institutionalize those lessons learnt
into a core of best business practices
or benchmarks
Best practices are transferred
throughout the organization to
accomplish:
Accelerated learning, which is a process
Increased experience, which is an asset
This will improve future execution
Phase 4 : DEBRIEF
37. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
4.1 Set Time and Location
The best time to debrief is when information is still fresh
You debrief at the end of an incident - work shift, fiscal quarter,
new product, gain of new business, etc
Set the date, start and end times
Set the location with an environment that enhance open
communication
Engage all the people involved in the project
Always start on time - don’t penalize those who are on time and
never allow the power of the debrief to shift to the late people
Always end on time – never allow the debrief to degrade into
endless postmortem
Define everyone’s roles
38. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
4.2 Analyze Execution against Objectives
How well did the team
execute based on the
plan?
Focus on the results
rather than the objectives,
whether the result is a
success or failure
Fish out execution errors as well as successes and
list the root causes
Re-evaluate how you should change your brief or
execution to do it better the next time
39. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
4.3 Lessons Learnt
Look for patterns – prominent or
recurring root cause that bridges
several errors or success
Do you have a significant
problem or opportunity?
If you have a problem, identify a
fix - the fix is called lesson learnt
Lessons learnt are systemic
issues that can be turned into a
process
40. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
4.4 Transfer Lessons Learnt
Communicate lessons learnt to your
team and if it is significant,
communicate throughout the
organization
The specific fix you recommend has
to be clearly written so that others in
your team or organization can
understand the issue and benefit
from the solution even if they were
not there
Transfer knowledge quickly to help
accelerate everyone’s learning curve
41. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
4.5 Positive Summation
End the debrief on a high note
Even if the execution did not
achieve the objective as planned,
point out that the debrief process is
positive as it will:
Set the foundation for the next project
Help the team execute better the next
time
Accelerate learning experiences
Encourage the team to continue
the good work
42. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
“FLAWLESS EXECUTION” DEBRIEFING TOOL
No. DEBRIEFING PROCESS CONTENT
4.1 Set time & location
4.2
Analyze execution against
objectives
4.3 Lessons learnt
4.4 Transfer lessons learnt
4.5 Positive summation
Tool for Phase 4 : DEBRIEF
43. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
AFTER ACTION REVIEW (AAR)
What was supposed to happen? What actually happened?
Why were there differences? How will I do better the next time?
Tool for Phase 4 : DEBRIEF
44. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
Recognize
outcomes &
achievements
5.1
Celebrate
success
5.2
It is better to lead from behind
and to put others in front,
especially when you celebrate
victory when nice things occur.
You take the front line when
there is danger. Then people
will appreciate your leadership
- Nelson Mandela
5 PHASE FLAWLESS EXECUTION MODEL
PLAN
1
BRIEF
2
EXECUTE
3
DEBRIEF
4
WIN
5
Phase 5 : WIN
45. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
5.1 Recognize Outcomes & Achievements
Highlight positive outcomes and
achievements of the project
stating quantifiable results
Express your appreciation for all
the efforts of the team
Share stories where staff went
"above and beyond" to achieve
success
Recognize and praise
outstanding performers
Advise those not up to the mark
to improve
46. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
5.2 Celebrate Success
Celebrate the success of
the team and others who
have contributed
Let the team decide the
celebration activities, e.g.
get-together,
appreciation dinner, get-
away, outing,
commendation letters
47. Designed & Developed by : Wong Yew Yip ~ updated 22 October 2021
“FLAWLESS EXECUTION” WINNING TOOL
No. WINNING PROCESS CONTENT
5.1 Recognize outcomes and
achievements
5.2 Celebrate Success
• What
• When
• Who
• How
Tool for Phase 5 : WIN