Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
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Paul Shetler, Technologist & Entrepreneur
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Subscribed Sydney & Melbourne 2017: Paul Shetler Guest Keynote Transformation or Transition
- 2. The Internet marketplace is red in tooth and claw. paulshetler.com
- 3. Disruptors don’t respect your strategy or business model paulshetler.com
- 4. “Your margin is my opportunity.” Jeff Bezos, CEO Amazon paulshetler.com
- 6. Digital competition is turning products into services paulshetler.com
- 7. Digitisation shifts from intangibles to things paulshetler.com
- 8. And can turn anything into a service paulshetler.com
- 10. Power has shifted to the consumer paulshetler.com
- 15. Amazon Fresh is their Waterloo. John Mackey, CEO Whole Foods, 2015 paulshetler.com
- 16. 2017/ Amazon buys Whole Foods paulshetler.com
- 17. “We have stores, and consumers are going to return, particularly when they buy apparel online” - Terry Lundgren, CEO Macy’s, 2016 paulshetler.com
- 21. Our vision is to be earth’s most customer-centric company: to build a place where people can come to find and discover anything they might want to buy online. Amazon paulshetler.com
- 22. paulshetler.com
- 23. Surprise! You are now competing with digital services companies. paulshetler.com
- 24. paulshetler.com You need to act as a digital services company.
- 26. You don’t have another 26 years of easy growth. paulshetler.com
- 27. paulshetler.com
- 28. The Iron Law of Bureaucracy paulshetler.com
- 31. Let’s get some snake oil out of the way quickly… paulshetler.com
- 32. Outsourcing innovation via “Innovation studios” and “labs” paulshetler.com
- 33. Hackathons and other design theatre paulshetler.com
- 40. Digital cultism - and ‘Agile everywhere!’ paulshetler.com
- 41. So what does work? paulshetler.com
- 42. Political will to make the change paulshetler.com
- 43. Not just a new channel: New products for new markets paulshetler.com
- 44. “The product is the service is the marketing.” - Russell Davies paulshetler.com
- 46. A clear vision that goes deep into the business paulshetler.com
- 47. Services StrategyandDesign Notifications Digital Channels API Third party Services/ Data API Automated Back Office (Straight-through processing) Exceptions only Service Teams Real time reporting and analytics Digital Platforms / Disposable IT (API, Commercial Offering) Data (exceptions, drop-offs, patterns, volumes) Digital architecture Mail, phone, shopfront product
- 49. Measure and act on customer satisfaction in realtime paulshetler.com
- 50. Dismantling the Square of Despair paulshetler.com
- 52. Procurement in days, not months paulshetler.com
- 53. Fit the governance to the problem and method paulshetler.com
- 54. Know when to build, when to buy, and when to use open source paulshetler.com
- 55. End the digital / IT / product split paulshetler.com
- 56. “You may not be interested in competition, but competition is interested in you.” paulshetler.com