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LEARN HOW TO
GROW YOUR AUDIENCE
#TFWORKSHOP
TheFamily


code: lamifasisi
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LEARN HOW TO GROW YOUR AUDIENCE
ETIENNE ALCOUFFE
SALES MANAGER @EFFILAB
@ETIENNEAF
Facebook	
  Ads:	
  Learn	
  how	
  to	
  
grow	
  your	
  audience
You	
  need	
  a	
  team	
  of	
  pay	
  per	
  click	
  (PPC)	
  experts	
  and	
  we	
  have	
  a	
  team	
  of	
  30+	
  consultants.	
  We	
  
make	
  it	
  our	
  priority	
  to	
  deliver	
  high	
  quality	
  strategic	
  recommendations	
  and	
  management	
  
services	
  in	
  order	
  to	
  drive	
  optimal	
  account	
  performance.
KEY	
  FIGURES
40
+ 50	
  
million	
  €	
  in	
  
advertising	
  spend	
  
under	
  management
7SEM	
  SMO	
  
Consultants	
  
Countries	
  covered
● Specialized	
  in	
  AdWords	
  &	
  Facebook	
  Ads	
  
● Created	
  in	
  2008	
  
● International	
  presence	
  
● Performance	
  based	
  advertising	
  
● Conversion	
  optimization	
  
Why	
  Facebook	
  ?	
  
The	
  best	
  place	
  for	
  your	
  business	
  to	
  
connect	
  with	
  real	
  people.
1 • Facebook for Business • History
Facebook	
  is	
  about	
  people,	
  stories	
  and	
  connections.	
  
1 • Facebook for business • Mobile
Mobile	
  is	
  the	
  closest	
  you	
  can	
  be	
  to	
  your	
  customer	
  
throughout	
  the	
  day.
1 • Facebook for business • Why Facebook ?
As	
  a	
  marketer,	
  you	
  can	
  use	
  Facebook	
  to	
  target,	
  engage	
  
and	
  drive	
  business	
  results.
20M
users per day.
14times
per day per
user.
11%of
the time spent
on the
computer is
spent on FB.
What	
  can	
  you	
  use	
  Facebook	
  for?	
  
Advertising	
  objectives	
  and	
  
placements.
2 • Getting started with Facebook Ads • Objectives
Sales / Registrations App Install Likes Leads
Create	
  campaigns	
  based	
  on	
  your	
  business	
  objectives.
2 • Getting started with Facebook Ads • Placements
Use	
  News	
  feed	
  ads	
  to	
  reach	
  your	
  target	
  audience	
  and	
  
decrease	
  your	
  cost	
  per	
  action.	
  
News Feed
Desktop
News Feed Mobile
How	
  can	
  you	
  reach	
  a	
  relevant	
  
audience	
  ?	
  
Targeting	
  options.
3 • Targeting • Audiences
Leverage	
  Facebook	
  to	
  get	
  known	
  and	
  to	
  sell.
Brand	
  awareness Custom Audience
-­‐
+
Remarketing
Fan Pages
Interests
Targeting options
Lookalike Audience
Demographics
3 • Targeting • Demographics
Use	
  demographic	
  targeting	
  to	
  drive	
  cheap	
  clicks.
How	
  does	
  it	
  work?	
  
• You	
  can	
  segment	
  and	
  target	
  Facebook	
  
users	
  based	
  on	
  demographic	
  data.	
  
Advantages	
  
• You	
  can	
  adapt	
  your	
  message	
  based	
  on	
  
precise	
  sociodemographic	
  criteria.	
  
• Lamaloli	
  is	
  a	
  Children	
  and	
  baby	
  
clothing	
  website.	
  Lamaloli	
  can	
  
target	
  40	
  year	
  old	
  parents	
  for	
  
example.
Age
Gender
Location
Relationship
Education
Work
Home
3 • Targeting • Interests
Target	
  interests	
  to	
  reach	
  qualified	
  users.
How	
  does	
  it	
  works?	
  
• Facebook	
  identifies	
  users	
  with	
  a	
  specific	
  
interest.	
  
Advantages	
  
• Enables	
  you	
  to	
  target	
  users	
  based	
  on	
  their	
  
values	
  and	
  interests.	
  
• You	
  advertising	
  ROI	
  increases.	
  
• Chictypes	
  is	
  a	
  men’s	
  clothing	
  
service.	
  Chictypes	
  can	
  target	
  
users	
  with	
  the	
  following	
  
interests:	
  fashion,	
  style,	
  casual.	
  
Audience Facebook
Audience ciblée
par intérêts
3 • Targeting • Fans
Target	
  your	
  fans	
  in	
  order	
  to	
  promote	
  your	
  products.
How	
  does	
  it	
  work?	
  
• Identify	
  users	
  who	
  liked	
  your	
  page	
  on	
  
Facebook.	
  
Advantages	
  
• Enables	
  you	
  to	
  target	
  users	
  that	
  already	
  
experienced	
  an	
  interaction	
  with	
  your	
  
brand,	
  products	
  and/or	
  services.	
  
• The	
  act	
  of	
  liking	
  your	
  page	
  demonstrates	
  
interest	
  for	
  your	
  brand.	
  Therefore,	
  the	
  
advertising	
  is	
  not	
  perceived	
  as	
  intrusive	
  
but	
  actually	
  welcomed	
  by	
  a	
  user	
  that	
  
wants	
  to	
  stay	
  in	
  touch	
  with	
  your	
  brand.	
  
• Hugo	
  Boss	
  can	
  target	
  its	
  large	
  
Facebook	
  community	
  (+7M)	
  
and	
  increase	
  user	
  engagement.
3 • Targeting • Lookalike
Use	
  lookalike	
  audiences	
  to	
  reach	
  more	
  relevant	
  users.
natalie.jones@mail.com
melanie.cole@mail.com
michel.smith@mail.com
anna.parz@mail.com
Client database
Facebook database
match
Lookalike
audiences
Efficient targeting
Engage or re engage
Target your best customers
Convert prospects
3 • Targeting • Remarketing
Push	
  your	
  website	
  audience	
  down	
  the	
  sales	
  funnel.
	
  	
  
• A	
  user	
  is	
  looking	
  for	
  an	
  
apartment	
  to	
  rent	
  in	
  the	
  9th	
  
arrondissement	
  on	
  
seloger.com

• Seloger	
  can	
  target	
  this	
  user	
  on	
  
Facebook	
  and	
  serve	
  him/her	
  a	
  
dedicated	
  Ad.
How	
  does	
  it	
  work?	
  
• Identify	
  users	
  that	
  visited	
  your	
  website	
  or	
  
specific	
  website	
  pages	
  and	
  target	
  them.	
  
Advantages	
  
• Target	
  people	
  that	
  are	
  about	
  to	
  act	
  on	
  
your	
  website.	
  	
  
• Achieve	
  a	
  lower	
  cost	
  per	
  conversion.	
  
Your visitors
Visitors of a specific
URL
Facebook
Ad 1 Ad 2
3 • Targeting • Custom Audience
Consistently	
  interact	
  with	
  your	
  CRM	
  database.
	
  	
  
• Abercrombie	
  &	
  Fitch	
  segments	
  
its	
  CRM	
  database	
  in	
  order	
  to	
  
identify	
  top	
  purchasers.	
  
• The	
  brand	
  can	
  create	
  custom	
  
offers	
  for	
  this	
  very	
  profitable	
  
segment	
  with	
  Facebook	
  Ads.
How	
  does	
  it	
  work?	
  
• Match	
  your	
  CRM	
  data	
  with	
  Facebook	
  users.	
  
• Facebook	
  compares	
  the	
  emails	
  or	
  phone	
  numbers	
  
you	
  import	
  to	
  its	
  database	
  and	
  associates	
  them	
  to	
  a	
  
Facebook	
  user	
  ID	
  when	
  possible.	
  
Advantages	
  
• Enables	
  you	
  to	
  target	
  clients	
  or	
  prospects	
  acquired	
  
elsewhere	
  on	
  Facebook.	
  
• Increase	
  your	
  clients	
  loyalty	
  to	
  your	
  brand.	
  
E-­‐mails	
  de	
  sa	
  
base	
  clients
Utilisateurs	
  de	
  
Facebook
Clients	
  sur	
  
Facebook
Messages Spécifiques
What	
  ad	
  format	
  should	
  you	
  use?	
  
Advertising	
  formats	
  &	
  objectives.
4 • Ad formats • Right Hand Column
Increase	
  your	
  visibility	
  on	
  the	
  right	
  hand	
  column.
• New	
  Engaging	
  format:	
  only	
  two	
  ads	
  appear	
  on	
  the	
  right	
  hand	
  column.	
  
• No	
  cap	
  on	
  impression:	
  you	
  can	
  generate	
  a	
  large	
  volume	
  of	
  clicks.	
  
• This	
  format	
  can	
  be	
  useful	
  to	
  build	
  your	
  brand	
  and	
  drive	
  clicks	
  and	
  conversions.	
  
Generate	
  traffic	
  and	
  conversions	
  on	
  your	
  website.
Description
Ad	
  creative
Call	
  to	
  
Action	
  	
  
(Learn	
  more,	
  
buy...)
• The	
   CTR	
   is	
   higher	
   with	
   a	
  
«	
  Learn	
  More	
  »	
  CTA	
  
• The	
   ad	
   without	
   a	
   CTA	
  
generated	
   45%	
   more	
  
conversions.	
  	
  
• A/B	
  test	
  call	
  to	
  actions
4 • Ad formats • News feed
Showcase	
  several	
  products	
  at	
  once.
• Your	
  CTR	
  will	
  generaly	
  be	
  higher.	
  
• Create	
  a	
  story	
  with	
  your	
  healines	
  
• An	
  story	
  generates	
  more	
  clicks.	
  
=>	
  Users	
  want	
  to	
  know	
  more	
  !
This	
  format	
  is	
  useful	
  to	
  personalize	
  each	
  landing	
  page.	
  People	
  love	
  and	
  engage	
  with	
  stories.	
  You	
  
ads	
  come	
  to	
  life	
  !
4 • Ad formats • News feed carousel
You	
  Facebook	
  for	
  direct	
  response	
  and	
  branding.
Carousel	
  Ad	
  
(desktop)
Video

Ad	
  (desktop)
Create	
  engaging	
  video	
  ads	
  to	
  tell	
  a	
  story.	
  Build	
  an	
  audience	
  of	
  viewers	
  and	
  remarket	
  
them	
  cross	
  device.
4 • Ad formats • Video ads
Acquire	
  leads	
  directly	
  within	
  Facebook.
Lead Ad (Mobile)
The	
  lead	
  ad	
  format	
  was	
  recently	
  launched	
  
by	
  Facebook	
  in	
  France.	
  You	
  can	
  use	
  it	
  to	
  
capture	
   users	
   information	
   without	
  
redirecting	
   them	
   to	
   a	
   landing	
   page	
  
outside	
  Facebook.	
  
Results	
   are	
   very	
   encouraging	
   with	
   lower	
  
CPAs	
  and	
  more	
  qualified	
  leads.
Lead	
  ads	
  enable	
  you	
  to	
  acquire	
  up	
  to	
  18	
  customized	
  fields	
  that	
  are	
  automatically	
  populated	
  with	
  
Facebook	
  data.	
  You	
  can	
  also	
  add	
  3	
  additional	
  questions	
  if	
  you	
  want	
  to	
  further	
  qualify	
  the	
  lead.
4 • Ad formats • Lead ads
From	
  average	
  to	
  extraordinary	
  results.	
  
Tips	
  and	
  tricks.
5 • Tips and Tricks • Driving online traffic from Facebook
These	
  are	
  Facebook’s	
  recommendations	
  for	
  acquiring	
  
customers	
  or	
  remarketing	
  to	
  existing	
  users.
Targeting Ad	
  units Bid	
  Types Measurement
Acquiring	
  new	
  
customers
-­‐ Core	
  
Audiences	
  
-­‐ Custom	
  
Audiences	
  
-­‐ Lookalike	
  
Audiences
Link	
  ads	
  in	
  News	
  
Feed
-­‐	
  Optimized	
  for	
  
conversions	
  
-­‐	
  CPC
Conversion	
  Pixel
Remarketing	
  to	
  
existing	
  
customers
-­‐ Custom	
  
Audiences	
  


Link	
  ads	
  in	
  News	
  
Feed
-­‐	
  Optimized	
  for	
  
conversions	
  
-­‐	
  CPC
Conversion	
  Pixel	
  
5 • Tips and Tricks • Structuring your account
Organize	
  your	
  account	
  for	
  maximum	
  efficiency.
5 • Tips and Tricks • Budget allocation
Allocate	
  your	
  investments	
  according	
  to	
  your	
  objectives	
  
and	
  business	
  results.
Similar to your
website visitors
Client database
Website
visitors
Interest
(fashion, sport)
Monthly	
  Acquisition	
  Budget:	
  5	
  000	
  €
1500	
  € 750	
  €
1500	
  €
750	
  €
Monthly	
  Branding	
  Budget:	
  500	
  €
Thank	
  you	
  !
SEE YOU SOON!


LOVE.
THEFAMILY.CO

___
___

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Facebook Ads: Learn how to grow your audience by Etienne Alcouffe from effilab

  • 1. LEARN HOW TO GROW YOUR AUDIENCE #TFWORKSHOP
  • 4. #TFWORKSHOP LEARN HOW TO GROW YOUR AUDIENCE ETIENNE ALCOUFFE SALES MANAGER @EFFILAB @ETIENNEAF
  • 5. Facebook  Ads:  Learn  how  to   grow  your  audience You  need  a  team  of  pay  per  click  (PPC)  experts  and  we  have  a  team  of  30+  consultants.  We   make  it  our  priority  to  deliver  high  quality  strategic  recommendations  and  management   services  in  order  to  drive  optimal  account  performance.
  • 6. KEY  FIGURES 40 + 50   million  €  in   advertising  spend   under  management 7SEM  SMO   Consultants   Countries  covered ● Specialized  in  AdWords  &  Facebook  Ads   ● Created  in  2008   ● International  presence   ● Performance  based  advertising   ● Conversion  optimization  
  • 7.
  • 8. Why  Facebook  ?   The  best  place  for  your  business  to   connect  with  real  people.
  • 9. 1 • Facebook for Business • History Facebook  is  about  people,  stories  and  connections.  
  • 10. 1 • Facebook for business • Mobile Mobile  is  the  closest  you  can  be  to  your  customer   throughout  the  day.
  • 11. 1 • Facebook for business • Why Facebook ? As  a  marketer,  you  can  use  Facebook  to  target,  engage   and  drive  business  results. 20M users per day. 14times per day per user. 11%of the time spent on the computer is spent on FB.
  • 12. What  can  you  use  Facebook  for?   Advertising  objectives  and   placements.
  • 13. 2 • Getting started with Facebook Ads • Objectives Sales / Registrations App Install Likes Leads Create  campaigns  based  on  your  business  objectives.
  • 14. 2 • Getting started with Facebook Ads • Placements Use  News  feed  ads  to  reach  your  target  audience  and   decrease  your  cost  per  action.   News Feed Desktop News Feed Mobile
  • 15. How  can  you  reach  a  relevant   audience  ?   Targeting  options.
  • 16. 3 • Targeting • Audiences Leverage  Facebook  to  get  known  and  to  sell. Brand  awareness Custom Audience -­‐ + Remarketing Fan Pages Interests Targeting options Lookalike Audience Demographics
  • 17. 3 • Targeting • Demographics Use  demographic  targeting  to  drive  cheap  clicks. How  does  it  work?   • You  can  segment  and  target  Facebook   users  based  on  demographic  data.   Advantages   • You  can  adapt  your  message  based  on   precise  sociodemographic  criteria.   • Lamaloli  is  a  Children  and  baby   clothing  website.  Lamaloli  can   target  40  year  old  parents  for   example. Age Gender Location Relationship Education Work Home
  • 18. 3 • Targeting • Interests Target  interests  to  reach  qualified  users. How  does  it  works?   • Facebook  identifies  users  with  a  specific   interest.   Advantages   • Enables  you  to  target  users  based  on  their   values  and  interests.   • You  advertising  ROI  increases.   • Chictypes  is  a  men’s  clothing   service.  Chictypes  can  target   users  with  the  following   interests:  fashion,  style,  casual.   Audience Facebook Audience ciblée par intérêts
  • 19. 3 • Targeting • Fans Target  your  fans  in  order  to  promote  your  products. How  does  it  work?   • Identify  users  who  liked  your  page  on   Facebook.   Advantages   • Enables  you  to  target  users  that  already   experienced  an  interaction  with  your   brand,  products  and/or  services.   • The  act  of  liking  your  page  demonstrates   interest  for  your  brand.  Therefore,  the   advertising  is  not  perceived  as  intrusive   but  actually  welcomed  by  a  user  that   wants  to  stay  in  touch  with  your  brand.   • Hugo  Boss  can  target  its  large   Facebook  community  (+7M)   and  increase  user  engagement.
  • 20. 3 • Targeting • Lookalike Use  lookalike  audiences  to  reach  more  relevant  users. natalie.jones@mail.com melanie.cole@mail.com michel.smith@mail.com anna.parz@mail.com Client database Facebook database match Lookalike audiences Efficient targeting Engage or re engage Target your best customers Convert prospects
  • 21. 3 • Targeting • Remarketing Push  your  website  audience  down  the  sales  funnel.     • A  user  is  looking  for  an   apartment  to  rent  in  the  9th   arrondissement  on   seloger.com
 • Seloger  can  target  this  user  on   Facebook  and  serve  him/her  a   dedicated  Ad. How  does  it  work?   • Identify  users  that  visited  your  website  or   specific  website  pages  and  target  them.   Advantages   • Target  people  that  are  about  to  act  on   your  website.     • Achieve  a  lower  cost  per  conversion.   Your visitors Visitors of a specific URL Facebook Ad 1 Ad 2
  • 22. 3 • Targeting • Custom Audience Consistently  interact  with  your  CRM  database.     • Abercrombie  &  Fitch  segments   its  CRM  database  in  order  to   identify  top  purchasers.   • The  brand  can  create  custom   offers  for  this  very  profitable   segment  with  Facebook  Ads. How  does  it  work?   • Match  your  CRM  data  with  Facebook  users.   • Facebook  compares  the  emails  or  phone  numbers   you  import  to  its  database  and  associates  them  to  a   Facebook  user  ID  when  possible.   Advantages   • Enables  you  to  target  clients  or  prospects  acquired   elsewhere  on  Facebook.   • Increase  your  clients  loyalty  to  your  brand.   E-­‐mails  de  sa   base  clients Utilisateurs  de   Facebook Clients  sur   Facebook Messages Spécifiques
  • 23. What  ad  format  should  you  use?   Advertising  formats  &  objectives.
  • 24. 4 • Ad formats • Right Hand Column Increase  your  visibility  on  the  right  hand  column. • New  Engaging  format:  only  two  ads  appear  on  the  right  hand  column.   • No  cap  on  impression:  you  can  generate  a  large  volume  of  clicks.   • This  format  can  be  useful  to  build  your  brand  and  drive  clicks  and  conversions.  
  • 25. Generate  traffic  and  conversions  on  your  website. Description Ad  creative Call  to   Action     (Learn  more,   buy...) • The   CTR   is   higher   with   a   «  Learn  More  »  CTA   • The   ad   without   a   CTA   generated   45%   more   conversions.     • A/B  test  call  to  actions 4 • Ad formats • News feed
  • 26. Showcase  several  products  at  once. • Your  CTR  will  generaly  be  higher.   • Create  a  story  with  your  healines   • An  story  generates  more  clicks.   =>  Users  want  to  know  more  ! This  format  is  useful  to  personalize  each  landing  page.  People  love  and  engage  with  stories.  You   ads  come  to  life  ! 4 • Ad formats • News feed carousel
  • 27. You  Facebook  for  direct  response  and  branding. Carousel  Ad   (desktop) Video
 Ad  (desktop) Create  engaging  video  ads  to  tell  a  story.  Build  an  audience  of  viewers  and  remarket   them  cross  device. 4 • Ad formats • Video ads
  • 28. Acquire  leads  directly  within  Facebook. Lead Ad (Mobile) The  lead  ad  format  was  recently  launched   by  Facebook  in  France.  You  can  use  it  to   capture   users   information   without   redirecting   them   to   a   landing   page   outside  Facebook.   Results   are   very   encouraging   with   lower   CPAs  and  more  qualified  leads. Lead  ads  enable  you  to  acquire  up  to  18  customized  fields  that  are  automatically  populated  with   Facebook  data.  You  can  also  add  3  additional  questions  if  you  want  to  further  qualify  the  lead. 4 • Ad formats • Lead ads
  • 29. From  average  to  extraordinary  results.   Tips  and  tricks.
  • 30. 5 • Tips and Tricks • Driving online traffic from Facebook These  are  Facebook’s  recommendations  for  acquiring   customers  or  remarketing  to  existing  users. Targeting Ad  units Bid  Types Measurement Acquiring  new   customers -­‐ Core   Audiences   -­‐ Custom   Audiences   -­‐ Lookalike   Audiences Link  ads  in  News   Feed -­‐  Optimized  for   conversions   -­‐  CPC Conversion  Pixel Remarketing  to   existing   customers -­‐ Custom   Audiences   
 Link  ads  in  News   Feed -­‐  Optimized  for   conversions   -­‐  CPC Conversion  Pixel  
  • 31. 5 • Tips and Tricks • Structuring your account Organize  your  account  for  maximum  efficiency.
  • 32. 5 • Tips and Tricks • Budget allocation Allocate  your  investments  according  to  your  objectives   and  business  results. Similar to your website visitors Client database Website visitors Interest (fashion, sport) Monthly  Acquisition  Budget:  5  000  € 1500  € 750  € 1500  € 750  € Monthly  Branding  Budget:  500  €