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Social Media’s Effect on
Business
Communication
What is Business
Communication?
◇The sharing of information between people
within an enterprise that is performed for the
commercial benefit of the organization. In
addition, business communication can also refer to
how a company shares information to promote its
product or services to potential consumers.
Social Media
Ecosystem
◇The Social Media
Ecosystem is a
network of different
websites and
applications designed
to evolve a connection
between people
through web.
Facebook
Facebook
Why should you use
Facebook for business?
◇Low Cost Marketing
◇Interactive User
Interface
◇Easy Customer Support
◇Targeted Advertising
Main Feature
◇Wide Audience
◇Steer Traffic To
Ones Website
◇Create Brand
Identity
◇Like, Comment,
Share
Net Neutrality v/s Free Basics
Net Neutrality v/s Free Basics
•Net Neutrality is the principle
that Internet Service Providers
(ISPs) should enable access to
all content and applications
regardless of the source, and
without favouring or blocking
particular products or websites.
In the most basic sense, it
means internet equality for all.
Free Basics by Facebook is an open
platform that gives Indian
developers the opportunity to make
their services and websites available
free of cost to those who cannot
afford internet access. However, this
free access is limited to partner
websites and applications.
Twitter
Twitter For
Business
Why should you use
Twitter for business?
◇Connecting with
customers
◇Branding
◇News
◇Spying on
competition
What’s Twitter for?
◇Tweet to followers
◇Promote in a crisp
& clear way
◇Follower
Approach
Instagram
What’s Instagram for?
◇Reaching people
through visual
content
◇Sharing photos and
videos
Why should you use
Instagram for
business??
◇Visual Marketing
◇Product as well as
service based
marketing
◇Marketer friendly
“
Skype
Why should you use
Skype for business?
◇Efficient Business
Calls
◇Reduced Travelling
cost
◇Stay In Touch
With Customers
& Clients
What’s Skype for?
◇Instant
Messaging
◇Skype-to-Skype
Calling
◇Group Calling
LinkedIn
“
LinkedIn
Why Should You Use
LinkedIn For Business?
◇Establish Credibility
◇Expand Marketing
◇Build Professional
Brand
◇Maintain Professional
Relationships
What’s LinkedIn For?
◇Leading Professional
Network on Web
◇Connect With Clients
Professionally
◇Avenues For New
Internships
◇Manage Potential
Employers
How does a social medium really
impact Business Communication?
Advent of Social
Media & its Effect
Invention of E-mailSocial Media Goes
Company Wide
Geo Targeting
•Geo targeting in geo-marketing and
internet marketing is the method of
determining the geo-location of a
website visitor and delivering different
content to that visitor based on his or
her location, such as country,
region/state, city, metro code/zip code,
organization, IP address, ISP or other
criteria.
Effects of Social Media
on Internal Business
Environment
Cost Control Sales
HR
Department
Recruitment
Effects on External Business
EnvironmentCustomer Relationship
Management
Customer Retention
Competitive
AdvantagePublic Relations
Market Research
Negative Impact of Social
Media
◇Increased Customer Power
◇Tracking Misleading Statements
◇Accidental Release of Confidential
Information
◇Strategic Shift In Marketing
Strategy
Facebook
Twitter
SMMS
Social Media Managing
Systems
Social Media
Managing Systems
Social Media Managing
Systems (SMMS)
◇Social Media Management
Systems (SMMS) empower
social media teams to manage
multiple distributed social
channels from one location –
enabling the opportunity to
build deeper relationships by
being in more places at once.
Process of SMMS
CONNECT PUBLISH MANAGE
In the most basic sense, these management tools
do the following:
In conclusion, why should
your business be
dependent on Social
Media for business
communication?
Presenters
◇Aayushi Patil
◇Pooja Jangra
◇Sana Shaikh
◇Darshana Pise
◇Kanchi Talreja
◇Vincy Nadar
F.Y.BAF
Thanks!

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Social Media's Effect on Business Communication

  • 1. Social Media’s Effect on Business Communication
  • 2. What is Business Communication? ◇The sharing of information between people within an enterprise that is performed for the commercial benefit of the organization. In addition, business communication can also refer to how a company shares information to promote its product or services to potential consumers.
  • 4. ◇The Social Media Ecosystem is a network of different websites and applications designed to evolve a connection between people through web.
  • 6. Facebook Why should you use Facebook for business? ◇Low Cost Marketing ◇Interactive User Interface ◇Easy Customer Support ◇Targeted Advertising Main Feature ◇Wide Audience ◇Steer Traffic To Ones Website ◇Create Brand Identity ◇Like, Comment, Share
  • 7.
  • 8. Net Neutrality v/s Free Basics
  • 9. Net Neutrality v/s Free Basics •Net Neutrality is the principle that Internet Service Providers (ISPs) should enable access to all content and applications regardless of the source, and without favouring or blocking particular products or websites. In the most basic sense, it means internet equality for all. Free Basics by Facebook is an open platform that gives Indian developers the opportunity to make their services and websites available free of cost to those who cannot afford internet access. However, this free access is limited to partner websites and applications.
  • 11. Twitter For Business Why should you use Twitter for business? ◇Connecting with customers ◇Branding ◇News ◇Spying on competition What’s Twitter for? ◇Tweet to followers ◇Promote in a crisp & clear way ◇Follower Approach
  • 12. Instagram What’s Instagram for? ◇Reaching people through visual content ◇Sharing photos and videos Why should you use Instagram for business?? ◇Visual Marketing ◇Product as well as service based marketing ◇Marketer friendly
  • 13. “ Skype Why should you use Skype for business? ◇Efficient Business Calls ◇Reduced Travelling cost ◇Stay In Touch With Customers & Clients What’s Skype for? ◇Instant Messaging ◇Skype-to-Skype Calling ◇Group Calling
  • 15. “ LinkedIn Why Should You Use LinkedIn For Business? ◇Establish Credibility ◇Expand Marketing ◇Build Professional Brand ◇Maintain Professional Relationships What’s LinkedIn For? ◇Leading Professional Network on Web ◇Connect With Clients Professionally ◇Avenues For New Internships ◇Manage Potential Employers
  • 16. How does a social medium really impact Business Communication?
  • 17. Advent of Social Media & its Effect Invention of E-mailSocial Media Goes Company Wide
  • 18. Geo Targeting •Geo targeting in geo-marketing and internet marketing is the method of determining the geo-location of a website visitor and delivering different content to that visitor based on his or her location, such as country, region/state, city, metro code/zip code, organization, IP address, ISP or other criteria.
  • 19. Effects of Social Media on Internal Business Environment Cost Control Sales HR Department Recruitment
  • 20. Effects on External Business EnvironmentCustomer Relationship Management Customer Retention Competitive AdvantagePublic Relations Market Research
  • 21. Negative Impact of Social Media ◇Increased Customer Power ◇Tracking Misleading Statements ◇Accidental Release of Confidential Information ◇Strategic Shift In Marketing Strategy
  • 25. Social Media Managing Systems (SMMS) ◇Social Media Management Systems (SMMS) empower social media teams to manage multiple distributed social channels from one location – enabling the opportunity to build deeper relationships by being in more places at once.
  • 26. Process of SMMS CONNECT PUBLISH MANAGE In the most basic sense, these management tools do the following:
  • 27. In conclusion, why should your business be dependent on Social Media for business communication?
  • 28.
  • 29. Presenters ◇Aayushi Patil ◇Pooja Jangra ◇Sana Shaikh ◇Darshana Pise ◇Kanchi Talreja ◇Vincy Nadar F.Y.BAF