هذه المحاضرة تتحدث عن خدمات مكتب إدارة المشاريع PMO Services. حيث قمت باختيار أغلب الخدمات المشتركة التي تقدمها مكاتب إدارة المشاريع PMOs لزبائنها والذين يتنوعون من مدراء مشاريع او برامج او محافظ إلى مدراء مؤسسات او إدارات إلى قيادة عليا في المؤسسات مرورا بالمقاولين والاستشاريين. حددت قرابة ال 32 خدمة تقدمها مكاتب إدارة المشاريع PMOs وقمت بتوزيعها إلى 5 مجموعات تندرج تحتها هذه التصنيفات. هذه المحاضرة مفيدة لمن يريد الولوج لتخصص مكاتب إدارة المشاريع ومعرفة دور هذه المكاتب والخدمات التي يقدمها بل يمكن ان تكون مفيدة لأسئلة المقابلات الشخصية لوظائف المشاريع والعمل الاستشاري.

1. ‫خدمات‬‫مكتب‬‫إدارة‬‫المشاريع‬
PMO Services
Abdelrahman Elsheikh Seedahmed , M.sc, PMOC,CBAP, PMP, RMP, ACP, PMI-SP,
KPI-A, EVM,CPRE, MCITP, MCTS, OCP, OCA, ITIL v3, CTFL, ISO20000, ISO27002

2. Abdelrahman Elsheikh Bio
 14 experience as Strategic PMO Director, Strategy Execution Consultant,
PMO Consultant, Project Manager, Business Analyst and Software
Engineer.
• Master Degree in Software Engineering.
• Project Management Office Certification (PMOC).
• Certified Project Management Professional (PMP).
• Agile Certified Practitioner (PMI-ACP).
• Risk Management Professional (PMI-RMP).
• Schedule Professional (PMI-SP).
• Certified Business Analyst Professional (CBAP).
• Microsoft Certified IT Professional (MCITP).
• Key Performance Indicator Associate (KPI-A).
• OCP and OCA.
• Certified Professional for Requirement Engineer (CPRE).
• Certified Tester Foundation Level (CTFL).
• Earned Value Project Management (EVM).
• ISO/IEC 20000 Foundation.
• ISO/IEC 27002 Foundation.
• Certified ITIL Foundation Level.

3. Agenda
• PMO definition.
• PMO Services Categories:
– Governance.
– Portfolio Development and Management.
– Information Repository.
– Support.
– Control.

4. Agenda
• PMO Definition.
• PMO Services Categories:
– Governance.
– Portfolio Development and Management.
– Information Repository.
– Support.
– Control.

5. PMO Definition
• A management structure that standardizes the project-
related governance processes and facilitates the sharing
of resources, methodologies, tools, and techniques

6. Agenda
• PMO Definition.
• PMO Services Categories:
–Governance.
– Portfolio Development and Management.
– Information Repository.
– Support.
– Control.

7. Governance
• PMO Model.
• PMO Structure.
• Roles and Responsibilities (RACI Matrix).
• Committees (Steering, Portfolio, Risk, Change, etc..).
• Escalation Process.
• Communication ( Meetings, Reports).
• PM Guide (Manual).
• PMO Guide (Manual).
• PMO Code of Ethics.

8. PMO Model

9. PMO Structure

10. Roles and Responsibilities (RACI Matrix)

11. PMO Committees
• Steering Committee:
• Portfolio.
• Risk.
• Change.
• etc..

12. PMO Committees
• Steering Committee:
– A committee that decides on the priorities or order of business of
an organization and manages the general course of its
operations.

13. PMO Committees
• Portfolio Committee:
– Decisions on Portfolio management.

14. PMO Committees
• Risk Committee:
– Assists the PMO in carrying out its duties by providing an
objective, non- executive oversight of the implementation and
operation of the Portfolio’s risk management framework

15. PMO Committees
• Change Committee:
– Committee that makes decisions regarding whether or not
proposed changes to a project should be implemented.

16. Escalation Process

17. Communication ( Meetings, Reports)

18. PMO Code of Ethics
• What Is Right and What is Wrong?

19. PM Guide (Manual)
– Processes.
– Procedures.
– Policies.
– Templates.

20. PMO Guide (Manual)
– Processes.
– Procedures.
– Policies.
– Templates.

21. PM and PMO Guide (Manual)
• Different PM and PMO Guides (Manuals) depend on:
– Value , Size and Complexity.
– Industries and domains.
– Organization structure.

22. Agenda
• PMO definition.
• PMO Services Categories:
– Governance.
–Portfolio Development and
Management.
– Information Repository.
– Support.
– Control.

23. Portfolio Development and Management
• Portfolio Development.
• Portfolio Management.

24. Portfolio Development

25. Projects Filtering (Selection)
• Hard Filters

26. Projects Grouping
• Organization Structure.
• Products or Services Type.

27. Projects Prioritization
High
Priority 4 Priority 3
Priority 1Priority 2
ImportanceLow
Ease of ImplementationDifficult Easy
Prioritization Matrix
Level of Importance
Ease of Implementation
• Strategic impact
• Value to Organization
• Regulatory Compliance
• Ability to implement
• Execution risk

28. Projects Balancing
• Strategic Goals Inclusion.
• Organization Structure.
• Resources Distribution.
• Budget Concentration.
• Budget Funding.

29. Projects Tiering
• Programs and sometimes projects directly linked to
the Organization’s vision and strategy
• Transformational in nature introducing high change
impact and may be mandatory required
• Project not directly linked to a strategic priority
• High change impact for the Organization
• Projects with relatively lower change impact for
the Organization
• Enhancements and upgrades with relatively lower
degree of dependencies
Higher strategic
importance,
impact and
complexity
Tier 3
Tier 2
Tier 1
High
Medium
Low
TransformChangeRun
Project Governance
Requirements

30. Projects Sequencing

31. Portfolio Management
• Portfolio Performance Management.
• Portfolio Risks Management.
• Portfolio Issues Management.
• Enterprise (Shared) Resources Management.

32. Portfolio Performance Management.
• Aligned Projects, Programs and Portfolios with
Organization Strategic Plan.
• Benefits Realization Management.

33. Aligned Projects, Programs and Portfolios with
Organization Strategic Plan

34. Benefits Realization Management
• BENEFITS:
– Value that is created for the project or program sponsor or
beneficiary as a result of the successful completion of a program
or project .
• BENEFITS REALIZATION:
– A means to ensure that benefits are derived from outputs.

35. Portfolio Risks Management

36. Portfolio Issues Management

37. Enterprise (Shared) Resources Management.

38. Agenda
• PMO definition.
• PMO Services Categories:
– Governance.
– Portfolio Development and Management.
–Information Repository.
– Support.
– Control.

39. Information Repository
• The PMO serves as a source of information on projects,
Programs and Portfolios.
– Strategy Plan Report.
– Portfolio Performance Report.
– Portfolio Risks.
– Portfolio Enterprise Resources Utilization.
– Lessons learned.
– Organization Process Assets (OPA).

40. Strategy Plan Report

41. Portfolio Performance Report

42. Portfolio Risks

43. Portfolio Enterprise Resources Utilization

44. Lessons Learned

45. Organization Process Assets (OPA)

46. Agenda
• PMO definition.
• PMO Services Categories:
– Governance.
– Portfolio Development and Management.
– Information Repository.
–Support.
– Control.

47. Support
• Training.
• PMs Coaching and Mentoring.
• Knowledge Transfer.
• Methodology Optimization.
• EPM and PM tools Technical Support.

48. Training

49. Training

50. PMs Coaching and Mentoring

51. Knowledge Transfer
• Lessons learned.
• Explicit and Tacit Knowledge

52. Lessons learned

53. Explicit and Tacit Knowledge

54. PM and PMO Guides Optimization

55. EPM and PM tools Technical Support

56. Agenda
• PMO definition.
• PMO Services Categories:
– Governance.
– Portfolio Development and Management.
– Information Repository.
– Support.
–Control.

57. Control
• Audit.
• Planning Deliverables and Projects and Programs Exit
Gates.

58. Audit
• Audit Steps.
• Audit Approach, Advantages and Disadvantages .
• Audit Types.

59. Audit Steps

60. Audit Approach, Advantages and Disadvantages

61. Audit Types
• PM and PMO Guides Audit.
• EPM and PM tools Audit.
• Projects, Programs and Portfolios Audit.

62. Planning Deliverables and Projects and Programs Exit
Gates

63. Agenda
• PMO definition.
• PMO Services Categories:
– Governance.
– Portfolio Development and Management.
– Information Repository.
– Support.
– Control.

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