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2. Training Performance Review
June’13

3. Training Planned Vs Training Conducted – June’13
Training Planned v/s Training Conducted
233
Total Trainings Planned
231
Total Trainings Delivered
183
179
112
North
111
East
121
121
South
West

4. Pan India Training Update – June’13
300
Number of New
RMUs/ROs/CSPs/SBMC SRO / BC
Agent
250
Number of RMUs trained in
Refresher Trainings
200
No. of ROs Trained
150
No. of OxiCash Retailers Trained
100
Number of FSE trained
50
0
North
East
South
West

5. Retailers trained on OxiCash – June’13
No. of OxiCash Retailers Trained
140
128
120
99
100
80
69
No. of OxiCash Retailers Trained
60
40
15
20
0
North
East
South
West

6. 2013 – 14 Quarter 1 Performance!
700
600
500
400
300
200
Apr'13
100
May'13
0
June'13

7. Customer Care Trainings – June’13
180
160
140
120
100
No. of Trainings
80
No. of Agents Trained
60
40
20
0
New Batch Trainings
Product Refresher Trainings

8. Web & Group Training - June’13
140
135
120
100
58
80
60
20
40
20
5
0
Number of Web
Employees
Trainings for trained through
Employees
web training
Number of
Channel
Group Trainings
partners
for channel
trained through
partners
Group training

9. YOGESH TODKAR
YEESHU SHRIVASTAVA
VIVEK AWASTHI
TEJAS DEKIVADIYA
ROHIT PAWAR
ROHIT KUMAR GUPTA
RATHEESH NAIR
RAHUL SHINDE
NIL RATAN
NARENDRA MENDURKAR
MANISH KANODIA
MANISH SUNNY
K NATRAJ
KAUSHAL SINGH
KETAN KARAN
GYANESH BAJPAI
GAURANG GUPTA
DEVRAJ TALUKDAR
DINESH R
DILIP KUMAR
DHARMENDER SINGH
BIKASH ROY
AZHAGESH KUMAR
AMIT RAY
ARUN PS
AJAY SINGH
Regional Trainer Performance – June’13
90
80
70
60
50
40
30
20
Total No. of Trainings Conducted
Phone Training
10
Training Days
0

10. Corporate Team Performance – June’13
60
50
40
30
Trainings Conducted
Phone Training Data
Live Feedback Data / Test Call
20
Total Training Days
10
0
Presentations Developed /
Updated

11. of the Month
Ratheesh Nair– Sr. Trainer (Kerala)
&
Narender Kumar, Corporate Trainer

12. Total number of Trainings (INHOUSE) Planned
13
Total number of Trainings (INHOUSE) Delivered
13
Number of new joinees inducted
38
No of new CC agents trained
9
Number of CC agents trained on new product/services
No. of Phone trainings provided
154 (8 trainings)
96

13. Content Development – June’13
Details of new Modules developed
Details of Modules updated
Modules
Owner
Modules
Owner
e-Paisa
Anuj, Lekha
Star Sports
Anuj, Lekha
College Canteen project
ppt
Anuj, Lekha
IMPS (RO)
Lekha
OxiCash client application
ppt
Narender,
Prateek,
Pravesh, Lekha
RO Panel
Shashank, Lekha
OxiCash Wallet Opening
Lekha
RMU Helpline
Shashank
TB Update
Pravesh, Lekha
Induction PPt
Prateek

14. Reasons for Shortfall of trainings
• Yes Bank training cancelled due to BC agent could not be located
• SBI Kiosk Training cancelled due to technical / internet issue and
CSP not interested
• RO training cancelled as RO not interested in continuing with the
business due to issues