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ATSICHS (Aboriginal and Torres Strait Islander community health service) Brisbane is one of the oldest and largest Indigenous community organisations in Australia. With the help of Accenture, ATSICHS aimed to redefine the characteristics of its programs and services.
A NEW WAY
Modernising tools to
improve the future of care
Aboriginal and Torres Strait Islander
community health service
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ATSICHS Brisbane is one of the oldest and largest
Indigenous community organisations, delivering
quality and appropriate health and social support
services to the Aboriginal and Torres Strait
Islander people of Australia.
Challenged to replace its aging IT infrastructure,
nascent governance and reactive service
management, it needed to create a modern digital
roadmap that would lead it forward in delivering key
priorities in health and community service.
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With the help of Accenture, ATSICHS aimed to redefine the characteristics of its
programs and services:
A digital trust strategy
COLLABORATION INNOVATION VALUE
01 02 03
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A robust approach
• Working closely
• Extensive research
• Drive internal change
• Break down barriers
• Make continuous
• Simplified solution and
• Throughout the project, we worked very closely with the
Director of New Business and Implementation and the
senior executive team throughout to ensure quality
outcomes and client satisfaction.
• We did extensive research into ATSICHS business values
and operations, engaging with digital and healthcare sector
subject matter experts.
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02 • We held design thinking workshops to drive internal
change, guiding internal employees in deciding the best
direction for their teams and the overall organisation.
• We challenged the status quo by breaking down barriers
and helping the organisation move away from traditional
methods to design-led, client-centric strategies.
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03 • We held workshops with key initiative owners to ensure
buy-in to make continuous improvements to the initiatives and
exceed expectations. Client inputs were used at every stage
of the project to ensure deliverables exceeded desired
• The solution and processes were simplified to promote
acceptance within the organisation.
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Impact at a glance
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to support continued
growth and quality
Investment vs. speed
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A route to the future
With an IT strategic roadmap, ATSICHS has a clearer
understanding of how to move ahead with its digital
A foundation of IT Governance and fit for
A digital workplace to implement systems that
will take ATSICHS into the future
Differentiated client services through digital
services and data driven decision making
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Paving the way forward
A strong IT Governance capability is the
foundation of the IT services.
A robust technical backbone mitigates organisation risk
and provides future flexibility.
Tight alignment between business needs at IT services ensure services
support employees, not the other way around.
Experimentation with emerging technologies informs IT
service decision making.
Figure 1. Traits of ATSICHS’s IT Services
The success of the project was noting
the organisations’ immediate and
natural adoption of the roadmap
with no further training or
explanation required. It is
a living and breathing
document … ATSICHS is
now prepared to digitally
transform our business
and the way we serve
Kirsten Holland Director
of New Business and
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