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Achieving Cyber Resilience in Retail
RESILIENCE IN RETAIL
2Copyright © 2018 Accenture. All rights reserved.
CISOs in retail companies
need to handle upcoming
• Connected environments
• Broader ecosystems
• Expanded use of data
of retail executives said
that “cyberattacks are a
bit of a black box, we do
not quite know how or
when they will affect our
Retail companies need an
effective threat response
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What is the current security landscape?
Retail companies are
of retail respondents had
experienced a security
breach in customer data in
the last 12 months.
...but they believe they
of retail executives, on
average, are confident
about their cybersecurity
...even though, in reality,
they still have a long way
out of 33 cybersecurity
capabilities, retail is high-
performing in just 19.
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Three factors can help tackle the next
wave of cyberattacks:
An evolving threat landscape
demands constant vigilance
Digital prompts a new wave of
Retail CISOs need a seat at the
Retailers cannot be
complacent about the enemy.
• Shifting nature of cyberattacks e.g.
• New business models, ecosystems and liquid
• The increasing cost of cybersecurity
An evolving threat
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of targeted attacks and
experiencing 32 security
breaches a year, slightly more
than the global average.
A connected environment brings its own complexities and
exposure risks. Challenges include:
• Data is not longer all in one place and security is not isolated to protect it
• Regulatory demands and the need for dedicated control and compliance
• A growing data mountain
Digital prompts a new wave of
of retail executives say
that more than half of their cybersecurity program
should be outsourced to providers in three years' time.
26%of retail executives,
on average, lack confidence that their organizations can
protect a range of nine different security areas, from
customer and payment card information, to secure store
and corporate networks or eCommerce attacks.
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To be successful, CISOs need
access to the executive team
and insight into the business.
• A shift from threat handling to taking a proactive,
risk-based approach to managing data security
• Partnering effectively to properly assess security
and management controls
• Developing a new security mind-set and culture
within the workforce
Retail CISOs need a
seat at the
4 in 5
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survey respondents say that the
CISO role will evolve from
“authoritative enforcer” to
“influencer/coach” for C-suite
colleagues. To do this, the CISO
needs to speak to business
leaders in their own language.
Source: Build pervasive cyber resilience: Securing the future enterprise today, Accenture 2018
know there is work
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of retail executives recognize they
need to improve on cyber threat
analytics and 43% on security
monitoring—the “basics” of
to a retailers’ future
Put security first
Harden and protect core assets
Become brilliant at the basics by hardening and protecting your core hardware and
Adopt a “protect and partner” approach
Use a data-driven approach and advanced threat intelligence to better anticipate
potential attacks and develop a more proactive security posture.
Evolve the role of the CISO
Make sure the next-generation CISO is business adept as well as tech-savvy.
Infuse a security mind-set into the culture of the organization.
Actions to achieve cyber resilience
9Copyright © 2018 Accenture. All rights reserved.
About the research
Australia | Brazil | Canada | France
Germany | Ireland | Italy | Japan
Netherlands | Norway | Singapore
Spain | United Arab Emirates
United Kingdom | United States
Survey conducted 2018
Chief Security Officer
Chief Compliance Officers
Chief Risk Officer
Chief Security Architect
Corporate Security Officer
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Read the full report:
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Visit us at www.accenture.com.
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Accenture, its logo, and New Applied Now are
trademarks of Accenture.
Note: Unless otherwise stated, the statistics in this point of view represent
retail respondents in the survey report “Gaining ground on the attacker: 2018
State of Cyber Resilience,” Accenture 2018.