Customers now inhabit an “always-on,” connected world, and they demand seamless, digitally enabled experiences from all their providers. If banks fail to deliver, customers will go elsewhere.

1. Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Banking on digital:
Three actions banks can take to
generate more value from their digital
investments

2. 2Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
It’s time for banks to stop thinking like traditional
banks. Why? Because customers now live in an
“always on” world driven by seamless digital
experiences.

3. 3Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
That means banks need to become more like digital
entrepreneurs. And banks that make the best—and
biggest—bets over the next five years can potentially:
Increase revenues by
up to 55 percent
Reduce costs by up to
30 percent
Achieve return on equity
of approximately 15
percent in mature
markets*
*Accenture analysis (derived from
the Accenture Return on Equity model for banks)

4. 4Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
BANKS CAN DO THREE THINGS TO IMPROVE THE
LIKELIHOOD THAT THEIR DIGITAL INITIATIVES WILL PAY OFF:

5. 5Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Adopt digital lessons from other
industries. Customer expectations are now
set by their best digital experiences,
regardless of industry.
1
HOW BANKS CAN IMPROVE THE
LIKELIHOOD THAT THEIR DIGITAL
INITIATIVES WILL PAY OFF

6. 6Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
HOW BANKS CAN IMPROVE THE
LIKELIHOOD THAT THEIR DIGITAL
INITIATIVES WILL PAY OFF
Move out of the banking “comfort zone.”
Low interest rates, regulations and fierce
competition are squeezing margins. But new
business models can drive new growth.
2

7. 7Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Pursue the cost-reduction potential of
digital. New digital products, public cloud
services and other unconventional
architectures can make many back-office
functions all but obsolete.
3
HOW BANKS CAN IMPROVE THE
LIKELIHOOD THAT THEIR DIGITAL
INITIATIVES WILL PAY OFF

8. 8Copyright © 2016 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
LEARN MOREabout how banks can succeed in the digital
age with our full report:
Banking on digital:
Three actions banks can take to generate more value from
their digital investments