To be a sustainable, forward-looking organisation, ATSICHS needed to better tailor its services to ensure patients and clients receive positive, timely and accessible care. The first step was to develop a new fit-for-purpose competency framework. Learn more: https://accntu.re/2KguVDR

1. BUILDING
COMPETENCIES,
IMPROVING LIVES
ABORIGINAL AND TORRES
STRAIT ISLANDER
COMMUNITY HEALTH SERVICE
BRISBANE LIMITED

2. To be a sustainable, forward-looking
organisation, ATSICHS* needed to better tailor
its services to ensure patients and clients receive
positive, timely and accessible care.
RIGHT
PEOPLE
RIGHT
JOB
The first step was to develop a
new fit-for-purpose competency framework.
2
RIGHT SERVICES
*Aboriginal and Torres Strait Islander Community Health Service Brisbane Limited

3. 3
WORK SMARTER.
WORK TOGETHER.
ATSICHS Brisbane is one of
the oldest and largest
Indigenous community
organisations, delivering
quality and appropriate
health and social support
services to the Aboriginal
and Torres Strait Islander
people of Australia.
It wanted a more
comprehensive,
overarching profile of
its employees so it
could better measure
and plan for
workforce
improvements.
However, its legacy HR
system lacked a structured
approach to assessing
people’s capabilities,
preventing it from properly
investing in and supporting
not only career
development but also
strategic learning
programs to further uplift
the capability of its
workforce.

4. SUCCESS
TAKES
TEAMWORKBecause ATSICHS Brisbane is a unique
organisation that serves a unique demographic,
any solution would have to be sensitive to and
understanding of the organisation’s values and
mission.
Working together Accenture and ATSICHS
built a fit-for-purpose competency
framework that would determine capabilities
of successful performers, inform the
assessment of the current state of its
workforce and reveal areas for improvement.
The key to success was involving
everyone in the process.

5. 5
A REMARKABLE JOURNEY
Embracing change was the biggest challenge.
But Accenture was committed to both guiding
and working with ATSICHS Brisbane every step of the way:
MOBILISATION
PRELIMINARY
ANALYSIS
CONFIRM JOB/
ROLE GROUPS
DEFINE
COMPETENCIES
AND
PROFICIENCIES
DESIGN
COMPETENCY
MODEL
DEVELOP
ASSESSMENT
METHODOLOGY
& TOOL

6. 6
A UNIQUE
APPROACH
VALUECOLLABORATION INNOVATION

7. 7
A UNIQUE APPROACH
We worked very closely with the HR director
and senior executive team to ensure outcome
quality and client satisfaction.
We brought our global experience local
and leveraged the knowledge of medical
practitioners to validate our solution.
We did extensive research into ATSICHS
Brisbane business values and operations and
engaged with health care sector SMEs.
COLLABORATION

8. 8
A UNIQUE APPROACH
We challenged the status quo by breaking
down barriers and helping ATSICHS Brisbane
move away from the philosophy
“qualifications
equal confidence.”
We held design thinking workshops to drive
internal change, challenging the views of
internal employees and helping to make the
organisation more adaptive and flexible.
We acknowledged that ATSICHS Brisbane
required a framework that was unique and
specific to its value and mission to truly be
effective.
INNOVATION

9. 9
A UNIQUE APPROACH
We effectively engaged with stakeholders
and promoted buy-in from all areas of the
organisation. Client inputs were used at every
stage of the project to customise deliverables
and exceed desired outcomes.
The solution and processes were simplified
to promote acceptance and adoption within
the organisation.
We focused on the organisation’s core
objectives and always referred to it when
plans changed or unexpected outcomes
arose.
VALUE

10. ATEAMOF
EXCELLENCEUsingtheCompetencyModeltoderiveevidence-basedskills
assessment,ATSICHSBrisbaneisnowinagoodpositiontohelp
itspeoplegrowandexpandtheircapabilitiestobemore
proactiveandresponsivetotheuniquedemandsofthe
community.

11. BUTWHAT
DIDATSICHS
REALLYTHINK?
“We never felt like Accenture was trying to push a
solution on us. The best interest of our organisation
was always at the forefront of every decision they
made, bringing their outstanding technical
knowledge to help us achieve our end goal; that of
developing our people in the most strategic way. The
competency model that Accenture has co-created
with us will assist us in our continuing commitment to
provide quality and timely services that improve the
health and wellbeing needs of our community.”
Daniel Ackland
ATSICHS Brisbane Human Resources Manager

12. Copyright © 2018 Accenture. All rights reserved.
Accenture, its logo and High Performance Delivered are trademarks of Accenture. 12
To continue the conversation around how to transform
and personalise your HR services, please connect with:
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40
industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the
intersection of business and technology to help clients improve their performance and create sustainable value for their
stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to
improve the way the world works and lives. Visit us at https://www.accenture.com.
Learn more at http://www.accenture.com/transformingAUcities.
Rolando Cruz
Management Consulting
Senior Manager
rolando.cruz@accenture.com
www.linkedin.com/in/jun-cruz-2185561/
Janine Griffiths
ANZ Infrastructure, Cities and Councils
Managing Director
janine.c.griffiths@accenture.com
www.linkedin.com/in/janine-griffiths/
@jcgjanine