Digital tools, analytics and robotics have the potential to help investment banks not only attract top talent, but also engage existing workers. Learn more: https://www.accenture.com/us-en/insight-investment-bank-challenge-05-digital-talent?c=fs_cmfy17sldshr_10000005&n=smc_0517

1. 05TOP 10
CHALLENGES

2. CHALLENGE 05 - Top 10 Challenges for Investment Banks
CHALLENGE 05
GETTING IT RIGHT
WITH DIGITAL TALENT
TOP 10 CHALLENGES FOR
INVESTMENT BANKS 2017
#IBTOP10
2

3. 01
02
03
04
05
06
07
08
09
10 GETTING FIT
AUTOMATION
LOCATION
STRATEGY
DIGITAL
TALENT
CLIENT EXPERIENCE
JOURNEY
TO CLOUD
INNOVATION
RESEARCH
FUNCTION
BLOCKCHAIN
PRUNING FOR GROWTH
3
GETTING IT RIGHT
WITH DIGITAL TALENT
CHALLENGE 05 - Top 10 Challenges for Investment Banks

4. CHALLENGE 05 - Top 10 Challenges for Investment Banks
IT’S BECOMING HARDER AND
HARDER FOR INVESTMENT
BANKS TO RECRUIT AND
RETAIN TOP TALENT.
4
Just 7% of recent US grads in a 2016 survey
viewed banking and capital markets as a top
industry to work for—down from 23% in 2013.

5. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
5
People are changing…
Today’s grads
want work that is
interesting and
meaningful.
They want to work
for companies
that are open
and innovative.
They want
personalized
careers that ignite
their passions.

6. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
6
…and the industry needs to change too
Today’s
investment banks
are struggling to
rebuild their
reputations.
They’re facing
tightening
regulatory
restrictions.
They’re
focused on cost
and risk instead
of innovation.

7. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
7
How can investment banks attract
the best and the brightest when
other companies appear to be offering
more interesting, more engaging and
more meaningful work?
TECHNOLOGY
just might be the answer.

8. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
8
At a time when some industries are
using machines to replace workers,
investment banks may use machines
to lure them back.
By embracing humans and machines
as critical coworkers, banks can play
to the strengths of both.

9. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
9
Between FY2014 and
FY2019, robotics are
expected to reshape
the talent mix at
investment banks. PROCESS
DELIVERY
PROCESS
SPECIALIST
BUSINESS
ADVISORS
60%
35%
5%
30%
40%
30%
FY14 FY17-18

10. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
10
are changing the way workforces operate.
SOCIAL MOBILE ANALYTICS
BIG DATA CLOUD
INTERACTIVE
TECHNOLOGIES
of employees
expect digital technologies
to transform their work in
the next three years.
82%

11. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
11
Yet only
readily trust the advice of intelligent
systems in making business decisions.
of SENIOR
EXECUTIVES
of MIDDLE
MANAGERS
of FIRST-LINE
MANAGERS
46% 24% 14%

12. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
12
Investment banks need to close the “trust gap”
between their decision makers and their technology.
of decision makers
want to understand
how the system works
and generates advice.
want a system with a
proven track record.
want a system that
explains its logic.
60% 55% 49%

13. GETTING IT RIGHT
WITH DIGITAL TALENT
13
Five steps to get it right with digital talent
01
Conduct strategic workforce planning.
Ask yourself:
Where are human capabilities needed most?
How can we reskill people for more valuable work?
What human capabilities can be augmented?
CHALLENGE 05 - Top 10 Challenges for Investment Banks

14. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
14
Five steps to get it right with digital talent
02
Create an “always-learning” organization.
Digital transformation requires multi-skilled
generalists who are flexible and learn quickly.
Make sure principles of collaboration and
continuous learning are reflected in your:
Training initiatives
Coaching programs
Individual performance criteria

15. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
15
Five steps to get it right with digital talent
03
Use performance management as a
development tool.
Incorporate coaching and feedback
from managers, employees and even
smart machines to help people learn,
experiment and constantly improve.

16. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
16
Five steps to get it right with digital talent
04
Transform managers into machine
collaborators who excel in judgment work.
Refocus leader attention from issuing commands
to orchestrating networks that push decision-
making to the edges of the organization. That
might mean revisiting and realigning:
Talent sourcing
Human resources development
Employee reward strategies

17. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
17
Five steps to get it right with digital talent
05
Build a culture of trust.
Managers need to trust the data that machines
provide and collaborate with machines to execute
work. Be transparent in communications and
involve people at all levels in the organization
to co-create change.

18. CHALLENGE 05 - Top 10 Challenges for Investment Banks
GETTING IT RIGHT
WITH DIGITAL TALENT
18
As machines are able to assume more routine tasks, inherently
human skills such as innovation, empathy, judgment and
complex problem-solving will become more valuable.
Greater efficiency
in operations.
New, more
interesting roles for
human employees.
A stronger service
orientation for the
organization.
That means

19. TAKE THE
NEXT STEP
19
www.accenture.com/10challenges
CHALLENGE 05 - Top 10 Challenges for Investment Banks