More than 200 senior technology leaders (including Chief Information Officers, Chief Digital Officers and Chief Technology Officers) from across the resources industries participated in our global digital transformation survey. The key research findings for the chemical industry are shared in this presentation and provide valuable insights into current and future transformational technology trends and plans.

1. RESOURCES INDUSTRIES
DIGITAL
TRANSFORMATION
RESEARCH
Copyright © 2017 Accenture. All rights reserved.

2. INTRODUCTION
The transformational value that digital technologies offer to businesses is currently underexploited.
This is a missed opportunity  and the leading businesses of the future are those that have, or
will have, fully integrated digital strategies. The technology C-suite has valuable skill sets to help
bring together the disparate components of an enterprise and provide the direction needed to
deliver successful technology transformations leading to cohesive, organization-wide digital
strategies.
To better understand the key change agents for Resources industries in this context, more than 200
senior technology leaders including Chief Information Officers (CIOs), Chief Digital Officers (CDOs)
and Chief Technology Officers (CTOs) from the chemicals (53), energy (77), metals/mining (18) and
utilities (56) industries participated in our global digital transformation survey.
The key findings for chemicals from the research are shared in this presentation and provide
valuable insights into current and future transformational technology trends and plans.
2
*This research primarily focused on companies with turnovers of US$5 billion or more. However, in order to ensure a minimum of 50 interviews with companies in the chemicals
sector, a small number of interviews were conducted with companies with turnover between US$2.5 billion to US$5 billion. For the purpose of this research “Resources industries”
were defined as chemicals, energy, metals, mining and utilities.
Copyright © 2017 Accenture. All rights reserved.

3. BACKGROUND ON THE RESEARCH
Respondents:
Questionnaire-led online survey with 53 senior technology executives including CIOs, CDOs and
CTOs from chemicals in 16 countries
Fieldwork: Between August and September 2016
3
United States
Latin America:
Brazil, Mexico
Russia
Middle East: UAE
Europe: Denmark, France, Germany,
Ireland, Norway, Spain, Sweden,
Switzerland, United Kingdom
Asia-Pacific:
Australia, China,
India, Japan,
Singapore
Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
4%
19%
27%
51%
CDO (Chief Digital Officer)
CTO (Chief Technology Officer)
IT Director
CIO (Chief Information Officer) /
Head of IT
Copyright © 2017 Accenture. All rights reserved.

4. INVESTMENTS IN DIGITAL TECHNOLOGIES
ACROSS THE CHEMICAL INDUSTRY ARE
GROWING SLIGHTLY FASTER THAN THE
RESOURCES AVERAGE
80%
82%
of executives say that the size of their
investments in digital technologies has
increased in the past two years
Digital services/application design and robotics/automation
have been adopted by 47%* of chemical companies
believe digital technologies will have a
positive impact on their company over
the next five years
EnergyChemicals Utilities Metals/Mining**
85% 83% 73% 89%
81% 82% 75% 89%
* These were the highest of 9 IT capabilities and processes measured
** Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Base: All respondents (204), Chemicals (53)
Copyright © 2017 Accenture. All rights reserved. 4

5. CUSTOMER ANALYTICS AND APPS OFFER MOST
POTENTIAL FOR THE CHEMICAL INDUSTRY – BUT
THIS IS ALSO THE CAPABILITY MOST IN NEED OF
IMPROVEMENT
6%
19% 21% 25%
30% 34%
49% 49% 53%
Other digital customer
channels, e.g web
based interaction or
apps
Mobility for the
workforce
Artificial intelligence Cybersecurity Operational analytics
and applications
Social media tools
and applications to
interact with
customers
Mobility to interact
with customers (web,
apps, mobile web)
Platforms upon which
to build shareable
digital capabilities,
like cloud solutions
and app marketplaces
Customer analytics
and applications
26%
25%
30%
23%
25% 25%
32%
28%
23%
Base: All respondents (204), Chemicals (53)
Copyright © 2017 Accenture. All rights reserved. 5
Digital technologies offering most potential for
business transformation over the next five years
Digital capabilities most in need of improvement
(% indicating fair amount/ a lot of improvement
needed)

6. MOBILITY IS THE TECHNOLOGY ADDING MOST
VALUE IN CHEMICALS TODAY – BUT OVER THE
NEXT FIVE YEARS THIS WILL BE OVERTAKEN BY
INTERACTIVITY
Which technologies are adding / expected to add most value today / over the next five
years? (Single response for each; only top two today / future shown)
6
Cloud
Cybersecurity
Interactivity
Mobility
CHEMICALS
0% 5% 10% 15% 20% 25% 30% 35% 40%
Analytics
Cloud
Cybersecurity
Energy
FutureToday
1 Today
1 Future
1 Today
1 Future
0% 5% 10% 15% 20% 25% 30% 35% 40%
Cloud
Cybersecurity
Interactivity
Mobility
Metals/Mining*
1 Future
1 Future
1 Today
1 Today
1 Future
Base: All respondents (204)
*Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Artificial Intelligence
Analytics
Interactivity
Utilities
Copyright © 2017 Accenture. All rights reserved.
1

7. AS MARKET COMPLEXITY RISES FOR CHEMICAL
COMPANIES, EXISTING SKILLS FOR DIGITAL
TRANSFORMATION APPEAR TO BE STRETCHED
Market complexity has increased more in chemicals over the past two years compared with
the Resources average
94%
74%
of chemical executives believe they do not
have access to all the right skills within their
organization for an effective digital
transformation
of chemical executives believe their
company is not making the investments in
recruitment and training it needs
62%
64%
72%
75%
79%
60%
61%
65%
67%
69%
Data landscape
IT delivery model as a service
IT/OT convergence and
integration
Technology landscape
Security landscape
Resources
Chemicals
Percentage reporting an increase in complexity
(past 2 years)
Base: All respondents (204), Chemicals (53)
Copyright © 2017 Accenture. All rights reserved. 7

8. 8%
9%
17%
21%
23%
38%
55%
13%
11%
23%
26%
26%
40%
62%
Chief Data Officer
Chief Marketing Officer (CMO)
Chief Security Officer
Other C-suite
Chief Digital Officer (CDO)
Chief Information Officer (CIO)
Chief Technology Officer (CTO)
Resources
Chemicals
RESPONSIBILITY FOR IDENTIFYING NEW DIGITAL
TRANSFORMATION OPPORTUNITIES IN
CHEMICALS SITS PRIMARILY WITH CTOS AND
CIOS
Who within your company is responsible for identifying new digital transformation
opportunities within the back office/enterprise functions? (Multi response)
Base: All respondents (204), Chemicals (53)
Copyright © 2017 Accenture. All rights reserved. 8

9. NEW APPROACHES TO EVALUATE THE BENEFITS
OF DIGITAL INVESTMENTS WOULD MOST HELP
TRANSFORMATION EFFORTS IN CHEMICALS
Organizational changes that would help most in achieving digital transformation objectives
9
Base: All respondents (204), Chemicals (53)
*Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Chemicals Energy Utilities
Metals/
Mining*
28% 21% 21% 17%
21% 26% 18% 11%
17% 17% 27% 22%
17% 21% 13% 33%
17% 14% 20% 17%17%
19%
20%
21%
23%
Ability and willingness to redesign business
processes to leverage digital technologies
Better alignment of business planning and
technology planning
Better technology awareness among senior
executives
Better governance of technology investments
New approaches to evaluate the benefits of digital
technology investments
Copyright © 2017 Accenture. All rights reserved.

10. Business areas that IoT will add most value to (next 2 years)
22%
47%
49%
51%
51%
53%
53%
36%
44%
45%
41%
50%
47%
48%
Command centers
Innovation and product
development/improvement
Operations
Asset monitoring
Supply chain
Sales and marketing functions
IoT based customer services
Resources
Chemicals
IOT* IS CONSIDERED A KEY LEVER OF DIGITAL
TRANSFORMATION THAT WILL BENEFIT A WIDE
RANGE OF BUSINESS AREAS IN CHEMICALS
92%
of chemical executives consider
IoT as a major lever of digital
transformation
Base: All respondents (204), Chemicals (53)
*Internet of Things
Copyright © 2017 Accenture. All rights reserved. 10

11. CULTURAL BARRIERS AND ORGANIZATIONAL
SILOS ARE THE BIGGEST BARRIERS TO IOT
INTRODUCTION FOR CHEMICAL COMPANIES
Main barriers to introduce IoT in the organization
11
Chemicals Energy Utilities Metals/Mining*
42% 41% 45% 39%
44% 36% 40% 56%
34% 42% 42% 39%
46% 35% 40% 33%
34% 41% 40% 44%
26% 43% 36% 39%
34% 41% 34% 33%
38% 36% 40% 22%
40% 31% 38% 28%35%
36%
36%
36%
39%
39%
39%
41%
42%
Process barriers (time to adopt new
processes)
Technology availability and maturity
Industry standards
Cybersecurity threats
Lack of skills
Cultural barriers and organizational silos
Lack of a clear strategy/business case
Lack of internal ownership
Cost
Base: All respondents (204), Chemicals (53)
*Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Copyright © 2017 Accenture. All rights reserved.

12. COST IS THE PRIMARY BARRIER TO THE
ADOPTION OF NEW TECHNOLOGIES IN
CHEMICALS, FOLLOWED BY LACK OF INTERNAL
OWNERSHIP
Main barriers to adoption of new digital technologies
12
Base: All respondents
*Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Chemicals Energy Utilities Metals/Mining*
47% 42% 36% 56%
43% 42% 39% 33%
32% 39% 36% 39%
38% 30% 45% 28%
45% 29% 32% 39%
26% 36% 39% 22%
38% 26% 43% 17%
43% 29% 27% 39%
32% 35% 30% 28%32%
32%
33%
33%
33%
35%
36%
36%
41%
43%
Process barriers (time to adopt new
processes)
Technology availability and maturity
Deployment complexity
Awareness of technology relevance
Lack of skills
Lack of internal ownership
Cultural barriers and organizational silos
Cybersecurity threats
Lack of a clear strategy/business case
Cost
Copyright © 2017 Accenture. All rights reserved.

13. LAGGING BEHIND COMPETITORS IS THE NUMBER
ONE TECHNOLOGY CONCERN FOR CHEMICAL
COMPANIES, FOLLOWED BY CYBER THREATS
Technology risk current areas of concern
13
Base: All respondents (204), Chemicals (53)
*Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Chemicals Energy Utilities Metals/Mining*
19% 25% 14% 22%
11% 22% 18% 17%
23% 10% 16% 11%
19% 14% 18% -
8% 12% 9% 22%
11% 8% 14% 11%
9% 9% 9% 17%10%
11%
11%
15%
15%
18%
20%
Reputational risks
Physical security threats
Health and safety risk
Environmental risk
Lagging behind competitors in
digital/technology capabilities
Regulatory risk
Cybersecurity threats
Copyright © 2017 Accenture. All rights reserved.

14. PROCESS EFFICIENCY IS CITED AS THE PRIMARY
OBJECTIVE OF DIGITAL TECHNOLOGY
DEPLOYMENT IN CHEMICALS, FOLLOWED BY
CUSTOMER SATISFACTION
Primary objectives for digital technologies
14
Base: All respondents (204), Chemicals (53)
*Note that the base size for metals/mining companies is low (n=18), so findings should be interpreted as indicative only.
Chemicals Energy Utilities Metals/Mining*
28% 25% 20% 33%
21% 26% 14% 50%
25% 21% 14% 11%
21% 16% 23% 6%
4% 12% 29% -13%
18%
19%
24%
25%
Regulation compliance e.g.,
health, safety and environment
New product/service
development
Customer satisfaction
Cost control
Process efficiency
Copyright © 2017 Accenture. All rights reserved.

15. WANT MORE INFORMATION ABOUT THE SURVEY?
HAVE QUESTIONS? PLEASE CONTACT US.
Senthil Ramani
Managing Director – Chemicals and Natural Resources,
Global Technology Lead
Accenture
Copyright © 2017 Accenture. All rights reserved. 15
Visit Read Follow
www.accenture.com/chemicals www.accenture.com/chemicalsblog
@AccentureChems
Accenture Chemicals

16. ABOUT
ACCENTURE
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than
40 industries and all business functions – underpinned by the
world’s largest delivery network – Accenture works at the
intersection of business and technology to help clients improve
their performance and create sustainable value for their
stakeholders. With more than 394,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve
the way the world works and lives. Visit us at
www.accenture.com.
Copyright © 2017 Accenture. All rights reserved.