Discover how a three tiered approach can accelerate transformational outcomes for children and families.

1. CHILD
WELFAREHowtoRealizeOutcomes
Accelerated inChildWelfare

2. OURVISION
Deliver life changing results
for children and families
that empower and support
their well-being
Provide an opportunity
to rethink and reimagine
the “art of the possible”
Dramatically change how
child welfare agencies
engage and servefamilies
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3. DIS
03
RUP
TION
Challenge the StatusQuo
Dream what better could looklike
Envisionwhat comesnext

4. HOWMIGHTWEREALIZE…
04

5. OUTCOMESACCELERATEDFOR
CHILDRENANDFAMILIES
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… identify family strengthsand
needs quickly and accurately?
… match family needs to
services / resources available?
… create a “house” of data for
comprehensive view of afamily?
… help caseworkers quickly
understand the full context of acase?
… streamline documentation
steps throughout theprocess?
… improveassessment
logic and insights?
… ensure we instill
critical thinking skills?
… humanize interactions to help
people feel heard andunderstood?

6. EXPERIENTIAL
OUTCOMESACCELERATEDBEGINS
WITHIGNITINGA3TIEREDSHIFT
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Deliver relevant and child-centric content,
intuitive interfaces, and workflows that
increase efficiency and effectiveness
Harness system intelligence to improve
prioritization, identify relevant services,
and convey the biggerpicture
Provide better support for families and
caseworkers and change the ways in which
the public views Child ProtectiveServices
CULTURAL
TECHNICAL

7. Better at-a-glance information
• Create a dynamic “table of contents”
• Build a timeline view of previous interactions
Better view of a child’s context
• Design the system to evaluate case history and identify patterns
• Indicate a family’s place on the path to improvement
• Use tools like radar charts to visualize family needs
Better decision making
• Key information from a family’s full case file
• Dynamic content surfaced based on the specifics of a case
• Ways of identifying and understanding trends and patterns
SHIFT 1:
EXPERIENTIAL
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8. Better prioritization
• Prompts, notifications, and tasks prioritized by importance
• Visual indicators that connote severity and immediacy
• Summary views that span cases to highlight critical tasks and info
Better matching
• Suggest benefits and interventions related to a family’s trend line
• Incorporate matching algorithms into assignment of caseworkers
• Generate alternative views of case that ”match” the facts and findings of the case
Better use of data
• Build the assessment in realtime as information is collected
• Add system intelligence to the assessment recommendations
• Use the output of an assessment to build a support playbook for families
SHIFT 2:
TECHNICAL
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9. Better support for caseworkers
• Enable simple collaboration between caseworkers
• Develop more robust safety features for workers
• Develop ways to gamify activities in the system
A change in mindset
• For caseworkers, enable collaborative, team-based approaches
• For supervisors, create a toolkit to help identify how to best to
support caseworkers
• For judges, provide a view to support recommendations
• For the family, transformative referrals to connect with
programs and resources
SHIFT 3:
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CULTURAL

10. Think about
ChildWelfare
in a whole
new way
Apply a
user-centered
approach
Betterserve
childrenand
families
Deliver
life-changing
results
AT ACCENTURE OUR GOALIS TO:
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11. To find out more visit us at Accenture.com/outcomes
11
OURJOURNEY
TOGETHER
BEGINS
NOW

12. Anna Corley
Senior Manager
anna.n.corley@accenture.com
About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than
40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the
intersection of business and technology to help clients improve their performance and create sustainable value for their
stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation
to improve the way the world works and lives. Visit us at https://www.accenture.com.
Copyright © 2018 Accenture. All rights reserved.
Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Valerie Armbrust
Managing Director
valerie.c.armbrust@accenture.com
CONTACTUS
Rafael López
Managing Director
rafael.j.lopez@accenture.com