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Child Welfare Reimagined

Accenture has embarked on a journey to think about child welfare in a new way, and are committing to a Comprehensive Child Welfare Information System (CCWIS).

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Child Welfare Reimagined

  1. 1. CHILD WELFARE REIMAGINED Copyright © 2018 Accenture. All rightsreserved. 1
  2. 2. OUR COMMITMENT Accenture has embarked on a journey to think about child welfare in a new way We commit to a Comprehensive Child Welfare Information System (CCWIS) that is: • Innovative • Easily configured • Enables agencies to be self-sufficient • Provides technologies critical to user enablement • Supportive of both modular and full replacement scenarios
  3. 3. MARKET TRENDS Four primary objectives drive transformation and innovation for service delivery in Human Services COORDINATE OUTCOME-BASED SERVICE DELIVERY ENHANCE CLIENT ENGAGEMENT CREATE AN INSIGHTS-DRIVEN CULTURE OPTIMIZE CASEWORKER EFFICIENCY SERVICE DELIVERY • Fragmented • Program-centered • Transaction- based • Coordinated • Human-centered • Outcome-based FROM TO
  4. 4. OUR VISION Dramatically change how child welfare agencies engage and servefamilies Provide an opportunity to rethink and reimagine the “art of the possible” Deliver life changing results for children and families that empower and support their well-being
  5. 5. DIS·RUP·TION Dream what better could look like Challenge the status quo Envision what comes next Copyright © 2018 Accenture. All rights reserved. 5
  6. 6. DISRUPTION WORKSHOPS Child welfare industry leaders share their perspectives, learn from each other, and work side-by-side Workshops Two Disruption Workshops in Austin Luminaries Thought leaders from across Child Welfare joined the discussions to co-create and explore what “better” looks like Concepts The sessions resulted in a collection of disruptive, innovative concepts that touch all areas of the Child Welfare system. 2 17 50
  7. 7. Copyright © 2018 Accenture. All rights reserved. 7
  8. 8. HOW MIGHT WE … … identify family strengths and needs quickly and accurately? … match family needs to services / resources available? … create a “house” of data for comprehensive view of a family? … help caseworkers quickly understand the full context of a case? … streamline documentation steps throughout the process? … improve assessment logic and insights? … ensure we instill critical thinking skills? … humanize interactions to help people feel heard and understood?
  9. 9. IGNITE A 3-TIERED SHIFT CULTURAL TECHNICAL EXPERIENTIAL Deliver relevant and child-centric content, intuitive interfaces, and workflows that increase efficiency and effectiveness Harness system intelligence to improve prioritization, identify relevant services, and convey the bigger picture Provide better support for families and caseworkers and change the ways in which the public views Child Protective Services
  10. 10. ACIS: ACCENTURE CASE INSIGHT SOLUTION A brand new end-to-end Child Welfare solution that combines innovative features with the power of the Salesforce platform to support better outcomes for children, youth and families. CULTURAL TECHNICAL EXPERIENTIAL Holistic, At-A-Glance Views provide a complete 360° view of a person, family or case Mobile Enablement increases productivity and effectiveness at the office or out in the field Modular Design, Modern Look and Feel improves efficiency, accuracy and speed Teamwork & Collaboration Features enable better team communication Public-Facing Portals increase connection and engagement with citizens Outcome-Oriented Performance Management track performance in real time Flexible API Integration makes it easy to connect with external data sources Contextual Help keeps best practices at your fingertips at all times Data Analytics makes it easy to visualize trends and critical insights
  11. 11. ACIS: PLATFORM ENABLERS Flexible alignment with multiple practice models • Freedom to update workflows, pages, fields and forms in minutes without writing any code Dynamic Workflows, Forms and Reports • Workflows and documentation can adapt to specific scenarios, making data entry faster and more efficient External-Facing Portals for Citizens and Providers • Digital portals offer always-on resources and support Artificial Intelligence • AI supplies staff with critical insights to help them make better decisions, faster Secure Cloud Hosting • Federally compliant storage solutions Electronic Signature and Document Management • Shift toward paperless processes with integrated eSignature and document management features ACIS provides a foundation for innovation envisioned by CCWIS: modular, data-centered and outcome-oriented. The accelerator extends the modern Salesforce platform with innovative, high-value features co-designed with leaders from across the industry.
  12. 12. ACIS: APPROACH Our deployment approach creates value from short-term operational improvements to CCWIS compliance Measured quick wins • A deployment roadmap that introduces function at speed with measured agency improvement • Insights from dashboard and analytics up front in the process • Virtual Assistants available to help workers with the new technologies, processes, and policies Phased approach with Agile • Salesforce / Cloud First “Hybrid” Agile approach, providing for scoping up front with iterative real-time development • Focused on value rather than overhead CCWIS Compliance • Accenture understands the CCWIS rule and how to bring agencies to the modular, 21st century vision • We have implemented HHS systems including SACWIS, Child Support, and Eligibility which are fully compliant Salesforce experience • Accenture has implemented 6 out of 10 largest SF projects Modular • Easily implement desired modules following agile/iterative approach
  13. 13. ACIS: METHODOLOGY 1 17 8 Scrum Team Sprints Months Total
  14. 14. Ease of use WHY SALESFORCE? Trusted cloud platform Ease of implementation Hosted solution Ease of customization Total cost of ownership Features Ease of administration FedRamp certification Copyright © 2018 Accenture. All rights reserved. 14
  15. 15. SALESFORCE VS OTHER PLATFORMS Salesforce is the market and innovation leader in CRM • Salesforce is a single integrated cloud platform offering pre-configured services that provide our customers the ability to configure and deploy solutions faster than any other CRM in the market. • Non-native cloud solutions are fragile, built on multiple platforms, products, clouds, with various release- cycles. The intertwined product complexity leads to high risk, slow delivery, and a high risk of failure. • Salesforce CRM is a single, multi-tenant, integrated cloud solution which maximizes speed to delivery and introduces new capabilities with three innovative releases per year. • Our customers that have switched to Salesforce have seen greater than 34% decrease in time to design, integrate, and deploy IT applications • Salesforce fully integrates with the leading products in the Microsoft stack including Outlook, SharePoint & PowerBI. • Salesforce provides a seamless mobile experience for users. All applications are immediately mobile ready, without the need to develop/deploy any additional configuration or code.
  16. 16. ACIS: DEMO
  17. 17. CONTACT Valerie Armbrust Managing Director, North America Public Sector, Child Services Lead ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com/ACIS Anna Corley Senior Manager, North America Public Sector, Child Services Salesforce, Fullforce and Salesforce Platform are trademarks of Salesforce, Inc. and used here with permission. Copyright © 2018 Accenture. All rights reserved. 17
  18. 18. Tofind out more visit us at accenture.com/ACIS Copyright © 2018 Accenture. All rightsreserved. OURJOURNEY TOGETHER BEGINS NOW 18