Accenture has embarked on a journey to think about child welfare in a new way, and are committing to a Comprehensive Child Welfare Information System (CCWIS).

1. CHILD
WELFARE
REIMAGINED
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2. OUR COMMITMENT
Accenture has embarked on a journey to think about child welfare in a new way
We commit to a Comprehensive Child Welfare Information System (CCWIS) that is:
• Innovative
• Easily configured
• Enables agencies to be self-sufficient
• Provides technologies critical to user enablement
• Supportive of both modular and full replacement scenarios

3. MARKET TRENDS
Four primary objectives drive transformation and innovation for service delivery in Human Services
COORDINATE
OUTCOME-BASED
SERVICE DELIVERY
ENHANCE CLIENT
ENGAGEMENT
CREATE AN
INSIGHTS-DRIVEN
CULTURE
OPTIMIZE
CASEWORKER
EFFICIENCY
SERVICE DELIVERY
• Fragmented
• Program-centered
• Transaction-
based
• Coordinated
• Human-centered
• Outcome-based
FROM TO

4. OUR VISION
Dramatically change
how child welfare
agencies engage and
servefamilies
Provide an
opportunity to rethink
and reimagine the
“art of the possible”
Deliver life changing results
for children and families that
empower and support their
well-being

5. DIS·RUP·TION
Dream
what
better
could look
like
Challenge
the status
quo
Envision
what
comes
next
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6. DISRUPTION WORKSHOPS
Child welfare industry leaders share their perspectives, learn from each other, and work side-by-side
Workshops
Two Disruption Workshops in
Austin
Luminaries
Thought leaders from across
Child Welfare joined the
discussions to co-create and
explore what “better” looks
like
Concepts
The sessions resulted in a
collection of disruptive,
innovative concepts that touch
all areas of the Child Welfare
system.
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8. HOW MIGHT WE …
… identify family
strengths and needs
quickly and accurately?
… match family needs
to services / resources
available?
… create a “house” of
data for comprehensive
view of a family?
… help caseworkers
quickly understand the
full context of a case?
… streamline
documentation steps
throughout the
process?
… improve assessment
logic and insights?
… ensure we instill
critical thinking skills?
… humanize
interactions to help
people feel heard and
understood?

9. IGNITE A 3-TIERED SHIFT
CULTURAL
TECHNICAL
EXPERIENTIAL
Deliver relevant and child-centric content, intuitive
interfaces, and workflows that increase efficiency and
effectiveness
Harness system intelligence to improve prioritization,
identify relevant services, and convey the bigger
picture
Provide better support for families and caseworkers
and change the ways in which the public views Child
Protective Services

10. ACIS: ACCENTURE CASE INSIGHT SOLUTION
A brand new end-to-end Child Welfare solution that combines innovative features with the power
of the Salesforce platform to support better outcomes for children, youth and families.
CULTURAL
TECHNICAL
EXPERIENTIAL
Holistic, At-A-Glance Views provide a complete 360° view of a person, family or case
Mobile Enablement increases productivity and effectiveness at the office or out in the field
Modular Design, Modern Look and Feel improves efficiency, accuracy and speed
Teamwork & Collaboration Features enable better team communication
Public-Facing Portals increase connection and engagement with citizens
Outcome-Oriented Performance Management track performance in real time
Flexible API Integration makes it easy to connect with external data sources
Contextual Help keeps best practices at your fingertips at all times
Data Analytics makes it easy to visualize trends and critical insights

11. ACIS: PLATFORM ENABLERS
Flexible alignment with multiple practice models
• Freedom to update workflows, pages, fields and forms
in minutes without writing any code
Dynamic Workflows, Forms and Reports
• Workflows and documentation can adapt to specific
scenarios, making data entry faster and more efficient
External-Facing Portals for Citizens and Providers
• Digital portals offer always-on resources and support
Artificial Intelligence
• AI supplies staff with critical insights to help them
make better decisions, faster
Secure Cloud Hosting
• Federally compliant storage solutions
Electronic Signature and Document Management
• Shift toward paperless processes with integrated
eSignature and document management features
ACIS provides a foundation for innovation envisioned by CCWIS: modular,
data-centered and outcome-oriented. The accelerator extends the modern
Salesforce platform with innovative, high-value features co-designed with
leaders from across the industry.

12. ACIS: APPROACH
Our deployment approach creates value from short-term operational improvements to CCWIS compliance
Measured quick wins
• A deployment roadmap that introduces function at speed with measured agency improvement
• Insights from dashboard and analytics up front in the process
• Virtual Assistants available to help workers with the new technologies, processes, and policies
Phased approach with Agile
• Salesforce / Cloud First “Hybrid” Agile approach, providing for scoping up front with iterative real-time development
• Focused on value rather than overhead
CCWIS Compliance
• Accenture understands the CCWIS rule and how to bring agencies to the modular, 21st century vision
• We have implemented HHS systems including SACWIS, Child Support, and Eligibility which are fully compliant
Salesforce experience
• Accenture has implemented 6 out of 10 largest SF projects
Modular
• Easily implement desired modules following agile/iterative approach

13. ACIS: METHODOLOGY
1
17
8
Scrum Team
Sprints
Months Total

14. Ease of use
WHY SALESFORCE?
Trusted cloud
platform
Ease of
implementation
Hosted solution
Ease of
customization
Total cost of
ownership
Features
Ease of
administration
FedRamp
certification
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15. SALESFORCE VS OTHER PLATFORMS
Salesforce is the market and innovation leader in CRM
• Salesforce is a single integrated cloud platform offering pre-configured services that provide our customers the
ability to configure and deploy solutions faster than any other CRM in the market.
• Non-native cloud solutions are fragile, built on multiple platforms, products, clouds, with various release-
cycles. The intertwined product complexity leads to high risk, slow delivery, and a high risk of failure.
• Salesforce CRM is a single, multi-tenant, integrated cloud solution which maximizes speed to delivery and
introduces new capabilities with three innovative releases per year.
• Our customers that have switched to Salesforce have seen greater than 34% decrease in time to design,
integrate, and deploy IT applications
• Salesforce fully integrates with the leading products in the Microsoft stack including Outlook, SharePoint &
PowerBI.
• Salesforce provides a seamless mobile experience for users. All applications are immediately mobile ready,
without the need to develop/deploy any additional configuration or code.

16. ACIS: DEMO

17. CONTACT
Valerie Armbrust
Managing Director, North America
Public Sector, Child Services Lead
ABOUT ACCENTURE
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions—underpinned by the world’s
largest delivery network—Accenture works at the intersection of
business and technology to help clients improve their performance
and create sustainable value for their stakeholders. With 459,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com/ACIS
Anna Corley
Senior Manager, North America
Public Sector, Child Services
Salesforce, Fullforce and Salesforce Platform are trademarks
of Salesforce, Inc. and used here with permission.
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18. Tofind out more visit us at
accenture.com/ACIS
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OURJOURNEY
TOGETHER
BEGINS
NOW
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