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Data Driven Communities in Australia: The Power and Potential of Analytics

Analytics is a set of tools & methods that allow you to be driven by data. Councils use analytics in many ways: one size does not fit all.

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Data Driven Communities in Australia: The Power and Potential of Analytics

  2. 2. Copyright © 2017 Accenture. All rights reserved. 2 What can analytics do for you? What can we learn from others? So what for you? IS A SET OF TOOLS AND METHODS THAT ALLOW YOU TO BE DRIVEN BY DATA
  3. 3. Improving Citizen and Community Interactions Building insights into citizens and business needs, the personalisation of their interactions Improving Operations Capability Optimising asset and fleet usage and maintenance, and workforce. Improving Community Services Improving the efficiency and effectiveness of services such as transportation, public safety and water. Improving Strategy and Performance Improving spend analysis, budget planning and policy planning. ONE SIZE DOES NOT FIT ALL COUNCILS USE ANALYTICS IN MANY WAYS Copyright © 2017 Accenture. All rights reserved. 3 1 2 3 4
  4. 4. Systemic changes are required to become data driven WHAT HAVE WE LEARNED FROM THE FIRST MOVERS? Copyright © 2017 Accenture. All rights reserved. 4 BEING DATA DRIVEN REQUIRES A CULTURAL SHIFT Rubbish in… rubbish out Requires new skills & capabilities Opendata is not enough Correlation does not equal causation Data silos have to be actively addressed Insight is not action
  5. 5. Driving value for our constituents IF IN DOUBT ASK THE QUESTION Copyright © 2017 Accenture. All rights reserved. 5 HOW IS THE INSIGHT GOING TO LEAD TO OUTCOMES?
  6. 6. Copyright © 2017 Accenture. All rights reserved. 6 Financial efficiency and effectiveness Delivering mission critical outcomes
  7. 7. Copyright © 2017 Accenture. All rights reserved. 7 Strategic revenue improvements Strategic cost reduction Delivering for citizens and business Delivering for the workforce
  8. 8. Copyright © 2017 Accenture. All rights reserved. 8 Process Excellence *Process KPIs IT Effectiveness *IT cost benchmarks Procurement Savings *Supplier data Improved Asset Utilization *Capital asset utilization Increased Tax Base *Inward investment metrics Fraud Detection And Compliance *Tax avoidance Collection Effectiveness *Digital payment metrics New Revenue Sources *Average spend on services Employee Engagement *Staff absenteeism Skills & Capabilities for the Future *Competency assessments Enterprise Performance Management *Data & digital maturity Culture of Innovation *Employee perceptions Safe, Liveable City *International rankings Quality & Access Of Public Service *Response/waiting times Jobs and Opportunity *Youth employment Transparency & Accountability *Open data availability *Example, non exhaustive data sources
  9. 9. …AND SO WHAT? Copyright © 2017 Accenture. All rights reserved. 9 WHERE COULD YOUR COUNCIL GO FROM HERE? SHERLOCK IS A UNIQUE OPPORTUNITY It requires engagement and data IT WILL SHINE A LIGHT ON THE PAUCITY OF DATA Data will become the most valuable commodity and worth of investment INSIGHT IS ONLY THE FIRST STEP As a group you will need to build service design skills
  10. 10. Copyright © 2017 Accenture. All rights reserved. 10 TO CONTINUE THE CONVERSATION AROUND HOW ANALYTICS ARE THE KEY TO TRANSFORMATION, PLEASE CONNECT WITH: Simon Giles Accenture Global Cities Managing Director simon.w.giles@accenture.com Janine Griffiths ANZ Infrastructure, Cities and Councils Managing Director janine.c.griffiths@accenture.com uk.linkedin.com/in/simongilescities @peakflow www.linkedin.com/in/janine-griffiths/ @jcgjanine About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.