Healthcare organizations that have adopted Future Systems approaches are growing three times as fast as others. Leaders in healthcare have clear visions for boundaryless, adaptable, and radically human technology systems. They adopt new technologies earlier and target more business processes with innovations. Leaders consistently take actions like adopting flexible technologies, embracing cloud computing, managing data and investments well, and nurturing talent, in order to close innovation achievement gaps. Now is the time for all healthcare organizations to move to Future Systems approaches.

1. FULL
VALUE.
FULLSTOP
Future Systems can help healthcare
organizations scale innovation and achieve full
value from tech investments

2. TECHIS
EVERYWHERE,
BUTVALUEISN’T.
Copyright © 2019 Accenture. All rights reserved. 2
Today’s healthcare C-suite is investing in
the latest technology. However, they
struggle to realize the full value, resulting in
an innovation achievement gap.

3. WE’VEFOUNDTHEANSWERTOHOW
HEALTHCAREORGANIZATIONS CAN
STRATEGICALLY USEENTERPRISE
TECHNOLOGY
Copyright © 2019 Accenture. All rights reserved. 3
356Healthcare
Organizations
3Countries:
US, UK,
Australia
Accenture conducted its largest enterprise systems survey ever: 8356 companies
across 20 countries and industries, studying both “Leaders,” who are building
Future Systems, and “Laggards,” who are investing in—but not scaling—
innovation. The survey included respondents from 356 healthcare organizations
across 3 countries.

4. Copyright © 2019 Accenture. All rights reserved. 4
ASTAGGERINGDIFFERENCE
INPERFORMANCE.
Healthcare organizations who are
evolving to Future Systems are
growing at three times the rate of
healthcare organizations who are
unable to scale innovation.

5. Copyright © 2019 Accenture. All rights reserved. 5
AND,THEDIFFERENCEWILL
CONTINUETOGROW
* Leaders' expected growth is represented by the purple line and Laggards the blue line (self-reported). This illustrative model shows the opportunity cost of not evolving to Future Systems using a company with $1 billion in revenue in 2015.

6. Copyright © 2019 Accenture. All rights reserved. 6
HEALTHCARE LEADERSHAVE
ACLEARVISIONFORFUTURE
SYSTEMS
77%of Leaders say that systems
are breaking down the
boundaries between data,
infrastructure and
applications, between
humans and machines,
and even between
competing organizations.
88%of Leaders agree that
decoupling the entire IT
stack is a key step towards
adaptable systems.
85%of Leaders are extremely
effective at breaking down
cultural barriers that hinder
employees working with
radically human systems
Boundaryless Adaptable Radically Human1
LEADERS’ MINDSET
2 3

7. HEALTHCARE LEADERS AREAHEADOFTHE
GAMEINADOPTINGNEWTECHNOLOGIES
Copyright © 2019 Accenture. All rights reserved. 7* Technologies used within the last year, more than a year ago, more than 3 years ago, or more than 5 years ago
Big data analytics
Streaming/real-time data
Cloud SaaS/Software as a service
Internet of Things (IOT)
Cloud IaaS/Infrastructure as a service
Cloud PaaS/Platform as a service
Data Lakes (data repository)
Open Source
Cloud Native Applications (custom)
Top-Down AI (E.g. expert systems,
logic and inference engines)
100%
97%
94%
97%
97%
97%
97%
97%
100%
94%
69%
55%
58%
57%
49%
50%
51%
48%
46%
51%
Leaders Laggards
LEADERS’ MINDSET
Leaders adopt new
technologies earlier,
develop higher levels
of expertise, and
prioritize and sequence
implementations in
optimal ways.
*TECHNOLOGIES IMPLEMENTED

8. Copyright © 2019 Accenture. All rights reserved. 8
Information technology (IT)
Customer / citizen service
New product/service development and
management
Business operations and change management
Marketing and sales of products and services
Finance
Risk and compliance
Supply chain management for products
Human capital/talent management (HR)
Supply chain management for services
Vision and strategic planning
Facilities/Asset management
Public relations (PR) and outreach
97%
79%
88%
85%
88%
82%
82%
88%
85%
85%
85%
70%
67%
34%
34%
21%
27%
17%
27%
25%
15%
18%
13%
22%
16%
19%
Leaders Laggards
HEALTHCARELEADERSEXCELATSCALING
INNOVATION
LEADERS’ MINDSET
Leaders target 3X more
of 13 critical business
processes with
technologies they adopt.
PROCESSES TARGETED

9. THERE’SMETHOD
INTHEMINDSET
Healthcare leaders consistently
take five key actions to close their
innovation achievement gaps and
rise above the rest.

10. 1.Adopttechnologies
thatmakeorganizations
fastandflexible
79%
Copyright © 2019 Accenture. All rights reserved. 10
HEALTHCARE LEADERS’ METHODS
91%
of Leaders have adopted technologies
that allow for the decoupling of data,
infrastructure and applications.
of Leaders have adopted
sophisticated cloud services.
2.Getgrounded
incloudcomputing

11. 3. Recognizedataasboth
anassetandaliability
91%
Copyright © 2019 Accenture. All rights reserved. 11
HEALTHCARE LEADERS’ METHODS
88%
of Leaders ensure data quality and
continue to enrich their data.
of Leaders systematically track
return on investments in automation
across the organization.
4.Managetechnology
investmentswell–across
theenterprise

12. 5.Findcreativeways
tonurturetalent
82%
Copyright © 2019 Accenture. All rights reserved. 12
HEALTHCARE LEADERS’ METHODS
73%
of Leaders use AI and advanced
analytics to personalize learning.
of Leaders use experiential learning
at three times the rate of Laggards.

13. NOWISTHETIME
TOMAKEYOUR
MOVETOFUTURE
SYSTEMS
www.accenture.com/futuresystems