Future Systems can help public service organisations scale innovation and achieve full value from tech investments.

1. FULL
VALUE.
FULLSTOP
Future Systems can help public service
organisations scale innovation and achieve
full value from tech investments

2. TECHIS
EVERYWHERE,
BUTVALUEISN’T.
Today’s public service C-suite is investing
in the latest technology. However, they
struggle to realise the full value, resulting
in an innovation achievement gap.
Copyright © 2020 Accenture. All rights reserved. 2

3. WE’VEFOUNDTHEANSWERTOHOW
PUBLICSERVICEORGANISATIONS
CANSTRATEGICALLY USE
ENTERPRISETECHNOLOGY
515
Public service
organisations
9
Industries
5
Countries:
US, UK, Germany,
Singapore, Australia
Accenture conducted its largest enterprise systems survey ever:
8,356 organisations across 20 countries and industries, studying both
“Leaders,” who are building Future Systems, and “Laggards,” who
are investing in—but not scaling—innovation. The survey included
respondents from 515 public service organisations across 5 countries.
Copyright © 2020 Accenture. All rights reserved. 3

4. LEADERSHAVEACLEAR
VISIONFORFUTURESYSTEMS
84%of our Leaders say that
systems are breaking down
the boundaries between
data, infrastructure and
applications, between
humans and machines,
and even between
competing organisations.
88%of Leaders agree that
decoupling the entire IT
stack is a key step towards
adaptable systems.
91%of Leaders believe their
organisation is effective
at breaking down cultural
barriers that hinder
employees working with
radically human systems.
Boundaryless Adaptable Radically Human1
LEADERS’ MINDSET
2 3
4Copyright © 2020 Accenture. All rights reserved.

5. LEADERSAREAHEADOFTHEGAMEIN
ADOPTINGNEWTECHNOLOGIES
* Technologies used within the last year, more than a year ago, more than 3 years ago, or more than 5 years ago
LEADERS’ MINDSET
Leaders adopt new
technologies earlier,
develop higher levels
of expertise, and
prioritise and sequence
implementations
in optimal ways.
LEADERS VS. LAGGARDS – TOP 10
100%
100%
100%
100%
100%
100%
97%
97%
97%
94%
62%
47%
49%
47%
41%
39%
50%
49%
41%
54%
Big data analytics
Cloud SaaS/Software as a service
Open Source
Cloud IaaS/Infrastructure as a service
Cloud Native Applications (custom)
Top-Down AI (E.g. expert systems, logic and inference
engines)
Internet of Things (IOT)
Cloud PaaS/Platform as a service
Data Lakes (data repository)
Streaming/real-time data
Leaders Laggards
Copyright © 2020 Accenture. All rights reserved. 5

6. LEADERSEXCELATSCALINGINNOVATION
LEADERS’ MINDSET
Leaders target 3X more
of 13 critical business
processes with
technologies they adopt.
LEADERS VS. LAGGARDS – TOP 10
97%
97%
94%
94%
94%
84%
81%
81%
81%
78%
78%
78%
72%
44%
18%
43%
17%
14%
17%
19%
25%
16%
11%
27%
13%
26%
Information technology (IT)
Risk and compliance
Customer / citizen service
Human capital/talent management (HR)
Vision and strategic planning
New product/service development and management
Marketing and sales of products and services
Business operations and change management
Supply chain management for products
Facilities/Asset management
Finance
Supply chain management for services
Public relations (PR) and outreach
Leaders Laggards
Copyright © 2020 Accenture. All rights reserved. 6

7. THERE’SMETHOD
INTHEMINDSET
Public Service leaders
consistently take five key
actions to close their innovation
achievement gaps and rise
above the rest.
7

8. 1.Adopttechnologies
thatmakeorganisations
fastandflexible
97%
LEADERS’ METHODS
93%
of Leaders have adopted technologies
that allow for the decoupling of data,
infrastructure and applications.
of Leaders have adopted
sophisticated cloud services.
2.Getgrounded
incloudcomputing
Copyright © 2020 Accenture. All rights reserved. 8

9. 3.Recognisedata
asbothanasset and
a liability
91%
LEADERS’ METHODS
97%
of Leaders ensure data quality and
continue to enrich their data.
of Leaders systematically track
return on investments in automation
across the organisation.
4.Managetechnology
investmentswell–
across theenterprise
Copyright © 2020 Accenture. All rights reserved. 9

10. 5.Findcreativeways
tonurturetalent
88%
LEADERS’ METHODS
78%
of Leaders use AI and advanced
analytics to personalise learning.
of Leaders use experiential learning
at three times the rate of Laggards.
Copyright © 2020 Accenture. All rights reserved. 10

11. LET’SGET TOWORK
Wee Wei Ng
Managing Director
Client Group Lead for Health & Public Service
Southeast Asia
wee.wei.ng@accenture.com
https://www.linkedin.com/in/wee-wei-ng-83b49ba7
About Accenture
Accenture is a leading global professional services
company, providing a broad range of services in
strategy and consulting, interactive, technology
and operations, with digital capabilities across all
of these services. We combine unmatched
experience and specialised capabilities across
more than 40 industries — powered by the world’s
largest network of Advanced Technology and
Intelligent Operations centers. With 509,000
people serving clients in more than 120 countries,
Accenture brings continuous innovation to help
clients improve their performance and create
lasting value across their enterprises. Visit us at
www.accenture.com.
Copyright © 2020 Accenture. All rights reserved.
Asad Khan
Managing Director
Technology Consulting Lead for Health & Public Service
Southeast Asia
asad.khan@accenture.com
https://www.linkedin.com/in/asad-khan-144432

12. NOWISTHETIME
TOMAKEYOUR
MOVETOFUTURE
SYSTEMS
LEARN MORE HERE