The U.S. population is growing and aging, creating higher demand for healthcare services, particularly for healthcare providers. Research indicates a growing talent gap. Accenture Strategy sees the situation differently. Accenture Strategy finds that talent equilibrium can be achieved by 2030 through advances in healthcare technology and changing talent practices. Learn how healthcare organizations can close the talent gap and deliver a new standard of exceptional patient experiences at www.accenture.com/Healthcare2030.

1. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.

2. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
The U.S. population is growing and aging, creating higher demand
for healthcare services, particularly for healthcare providers.
Research indicates a growing talent gap.
Accenture Strategy sees the situation differently.
DEMAND FOR
HEALTHCARE SWELLS

3. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
New technologies are shifting the way work
gets done, freeing clinicians from routine
tasks, and augmenting providers’ ability to
deliver more personalized treatment.
CLINICIAN
DEMAND IS
CHANGING

4. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Accenture Strategy finds
that talent equilibrium
can be achieved by 2030
through advances in
healthcare technology
and changing talent
practices.
A TALENT
EQUILIBRIUM

5. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Patients increasingly want to receive
care on their own terms, and are
electing to use self-service and
automated tools, like wearables and
biometric devices.
PATIENTS
BECOME PART
OF THE CARE TEAM

6. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Accenture Strategy estimates that self-
care will meet up to 10% of demand for
healthcare services by 2030.
SELF-CARE
ON THE RISE
CLOSING THE TALENT GAP:

7. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
When machines take on tasks, it frees up
clinicians to do what they do best — care
for people. Combining data with clinical
judgement enhances outcomes.
MACHINES GO
MAINSTREAM

8. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Accenture Strategy predicts that by 2030,
25% of current healthcare tasks will be
automated. Robotic process automation, AI
and cognitive computing are leading the
way.
LESSENING
THE LOAD
CLOSING THE TALENT GAP:

9. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Shifts in culture and values make non-
traditional employment models more
appealing to clinicians. New talent sourcing
models that enable just-in-time utilization of
freelance, on-demand and virtual care
workers are emerging across industries.
HELP WANTED…
HERE AND THERE

10. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Since 2002, the number of U.S. doctors
working freelance has nearly doubled.
The talent gap decreases with just-in-
time utilization of the workforce,
eliminating 11% of today’s talent demand.
FLEXIBLE
WORKFORCE MODELS
CLOSING THE TALENT GAP:

11. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Three steps to supporting the changes in demand for, and delivery of,
healthcare services:
PREPARING FOR THE
FUTURE WORKFORCE
“Talent” now includes internal employees, an
on-demand workforce and machines.
Consider how skill needs will change with the
pace of digital advancements, and how new
sourcing channels can help to fill gaps.
1. REDESIGN TALENT
STRATEGIES

12. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Three steps to supporting the changes in demand for, and delivery of,
healthcare services:
Build data analysis and digital capabilities
through innovative learning methodologies.
Create opportunities for real-time and on-the-
job learning and career planning.
2. BUILD DIGITAL
MUSCLE
PREPARING FOR THE
FUTURE WORKFORCE

13. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Three steps to supporting the changes in demand for, and delivery of,
healthcare services:
A spirit of innovation, hospitality and agility
will be at the heart of successful
organizations. Identify digital advocates who
will encourage and mentor through change.
3.SHAPE A WINNING
CULTURE
PREPARING FOR THE
FUTURE WORKFORCE

14. Copyright © 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Learn more about closing the talent gap and delivering a new
standard of exceptional patient experiences, with the full report:
@AccentureStrat Follow us on LinkedIn
HEALTHCARE
TALENT SHORTAGE:
FACT OR FICTION?
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