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Making the grade: do AU students and administrators rate their experience the same?

Accenture recently surveyed students and administrators across Australia to capture their views of the digital experiences in higher education.

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Making the grade: do AU students and administrators rate their experience the same?

  1. 1. MAKING THE GRADE DO AU STUDENTS AND ADMINISTRATORS RATE THEIR DIGITAL EXPERIENCE THE SAME?
  2. 2. Accenture recently surveyed students and administrators across Australia to capture their views of the digital experiences in higher education. For the most part, students believe their campuses are delivering strong digital experiences. And yet, students and administrators still vary in their views about how advanced and valuable this connection really is. HERE’S THE SCOOP: Copyright © 2018 Accenture. All rights reserved. 2
  3. 3. CONNECTED AND EQUIPPED… Over 90% of students and administrators believe their campus is digitally well connected. And while 70% of students see effective uses of analytics, IoT, and cloud on today’s campuses, over 90% of administrators believe these technologies are prevalent on campus. Copyright © 2018 Accenture. All rights reserved. 3
  4. 4. WITH ROOM TO GROW While 36% of administrators think their campuses deliver better digital experiences than Amazon, Uber and Netflix, only 13% of students agree… 36% 13% … meaning, students are less inclined than administrators to think of their campuses as digital trailblazers or leaders. ADMINISTRATORS STUDENTS IS YOUR CAMPUS QUICK TO DEPLOY NEW PRODUCTS AND SERVICES? 62% OF STUDENTS AGREE 79% OF CAMPUS REPS AGREE Copyright © 2018 Accenture. All rights reserved. 4
  5. 5. PRIVACY VS. PERSONALIZATION The cybersecurity of a smart campus is a concern for only 62% of students compared to 94% of administrators. 62% 94% And most students (60%) are willing to share their personal data for more personalized campus services. STUDENTS ADMINISTRATORS 60%STUDENTS Copyright © 2018 Accenture. All rights reserved. 5
  6. 6. ARTIFICIAL INTELLIGENCE IS THE FUTURE While 76% of administrators say they’ve implemented some AI elements on campus, only 45% of students say AI is effectively used on campuses today. 76% 45%ADMINISTRATORS STUDENTS STUDENTS SEE GREATER POTENTIAL 65% support using AI for course management 59% think AI can improve their experiences Copyright © 2018 Accenture. All rights reserved. 6
  7. 7. DIGITAL PRIORITIES Most students favor more technology for campus activities and 73% want increased funding for digital connectivity over the next 12 months. The good news is that 96% of administrators expect an increase, and their top priorities are mostly aligned with students’. Teaching & Learning Teaching & Learning Student Experiences Safety & Security Safety & Security Marketing & Communications TOP 3 DIGITAL PRIORITIES STUDENTS ADMINISTRATORS Copyright © 2018 Accenture. All rights reserved. 7
  8. 8. THE CAMPUS DIGITAL STRATEGY While 99% of administrators think students play a substantial role in digital integration strategies, 52% of students say their influence is not enough. 99% 52%ADMINISTRATORS STUDENTS STUDENTS WANT MORE INPUT. Copyright © 2018 Accenture. All rights reserved. 8
  9. 9. QUALITY IS KEY To compete for and attract top talent, colleges and universities not only need to be connected, but they must also offer high-quality digital experiences. 88% of students say high-quality digital experiences impact their overall campus satisfaction rates 88%STUDENTS Copyright © 2018 Accenture. All rights reserved. 9
  10. 10. TO CARRY ON THE CONVERSATION ABOUT DIGITAL EXPERIENCES ON CAMPUS PLEASE CONNECT WITH: About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. Yomarie Socarrás, Managing Director Higher Education Procurement Lead yomarie.socarras@accenture.com Copyright © 2018 Accenture. All rights reserved. Accenture, its logo and High Performance Delivered are trademarks of Accenture. 10 THINK INNOVATIVELY. ACT QUICKLY. For more detailed results, see Accenture’s 2017 Smart Campus Research findings. www.linkedin.com/in/yomarie-socarras-29493a/ @YomiHart www.linkedin.com/in/koorosh-rouhani-033328/ Koorosh Rouhani Managing Director, Government & Health ANZ Education & State Human Services Lead koorosh.rouhani@accenture.com Jonathan Le Gat, Senior Manager Higher Education Consultant jonathan.le.gat@accenture.com www.linkedin.com/in/jonathan-le-gat/ @JonathanLeGat

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