Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.

Massachusetts Department of Children and Families Mobile Strategy

Human services, Massachusetts social services, Massachusetts DCF, Department of Children and Families, DCF mobile strategies, mobile social workers, human services workers, human services mobile strategy

Les commentaires sont fermés

  • Soyez le premier à commenter

Massachusetts Department of Children and Families Mobile Strategy

  1. 1. Massachusetts Department of Children and Families Mobile Strategy
  2. 2. 2Copyright © 2016 Accenture All rights reserved. Massachusetts Department of Children and Families (MA DCF) employs more than 2,500 social workers. On any given day, these resources work with more than 50,000 Massachusetts children and their families. Massachusetts Department of Children and Families overview
  3. 3. 3Copyright © 2016 Accenture All rights reserved. Every day, human services workers—including the child welfare workforce—connect with people during visits, in the car, at court and from home. When your office is everywhere and face-to-face connections mean everything, mobile devices are more than cool gadgets; they are lifelines for delivering human services outcomes. MA DCF and mobile
  4. 4. 4Copyright © 2016 Accenture All rights reserved. Accenture began by assessing MA DCF’s existing capabilities and learned that: Accenture studied the landscape / opportunities There was broad social worker & management support for mobile technologies MA DCF’s social workers were tapping into only a subset of the potential benefits of existing devices Creative ideas and best practices were not being shared More definition was needed regarding how best to use mobile devices at work Supervisors needed support in learning how to lead and manage via mobile
  5. 5. 5Copyright © 2016 Accenture All rights reserved. The Accenture team created an actionable blueprint that: Accenture’s mobile solution • Defined a ‘future-state’ governance model • Integrated with MA DCF’s underlying IT and operational infrastructure • Defined the capabilities needed to maintain a long-term mobile model • Designed the agency’s roadmap for bringing the mobile program to life
  6. 6. 6Copyright © 2016 Accenture All rights reserved. MA DCF’s mobile program: The mobile benefit Provides an opportunity to strengthen the safety net, keeping children safe and families strong Increases compliance and communication by enabling workers in the field to enter data in real time Improves contacts and engagement between social workers and families Enables more collaboration with colleagues and families Gives social workers immediate access to information on a family’s case Provides timely and efficient access to information and services
  7. 7. 7Copyright © 2016 Accenture All rights reserved. MA DCF’s mobile program: The business outcome for the department Establishes mobile as a meaningful component of future agency operations Is contributing to the responsible stewardship of Commonwealth information and resources Positions Massachusetts Department of Children and Families as a leading human services agency nationally
  8. 8. 8Copyright © 2016 Accenture All rights reserved. Five lessons for any human services agency Look beyond the device—focus on the mission. Agencies must develop mobile workforce programs with a perspective on how mobile can drive the mission forward, tying mobile metrics to case practice metrics. Bring the office to the field—break down the walls. Now that the human services workforce has mobile devices to interact, communicate, report and serve, traditional in-office mandates can be too limiting. Think infrastructure—not just tools. As human services agencies make mobile the main technology platform for the workforce, hardware and software investments must reflect this fact. Look beyond your agency—don’t go it alone. Departments across all levels of government are focused on mobility. This creates an opportunity to look outside individual agency boundaries for support. Get input from the field—early and often. The human services workforce knows best when it comes to mobile devices. As such, agencies should start with the field—what do social workers need? 1 2 3 4 5
  9. 9. 9Copyright © 2016 Accenture All rights reserved. To learn more about how the Commonwealth of Massachusetts Department of Children and Families took steps to maximize the potential of mobile human services technology, read Forging a new model for a mobile-enabled workforce.

    Soyez le premier à commenter

    Identifiez-vous pour voir les commentaires

  • AndrewDoellman

    Apr. 19, 2019

Human services, Massachusetts social services, Massachusetts DCF, Department of Children and Families, DCF mobile strategies, mobile social workers, human services workers, human services mobile strategy

Vues

Nombre de vues

4 926

Sur Slideshare

0

À partir des intégrations

0

Nombre d'intégrations

3 344

Actions

Téléchargements

25

Partages

0

Commentaires

0

Mentions J'aime

1

×