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MODERNIZE
WITHIMPACT
How federal agencies can scale innovation
and achieve real value with Future Systems
2
FEDERALAGENCIESARE
INVESTINGINITMODERNIZATION
BUT NOT ENJOYING CONSISTENT ROI
Copyright © 2020 Accenture. All rights res...
3Copyright © 2020 Accenture. All rights reserved.
New technologies are deployed in pockets, with limited
tools for scaling...
Copyright © 2020 Accenture. All rights reserved. 4
FUTURESYSTEMSARE
Systems that take
advantage of blurring
boundaries to ...
Copyright © 2020 Accenture. All rights reserved.
Largest study of its kind:
• over 8,000 senior
executives (IT/Business)
•...
6Copyright © 2020 Accenture. All rights reserved.
Classified 16% of
federal respondents as
leaders—on par with
commercial ...
7Copyright © 2020 Accenture. All rights reserved.
FEDERAL
LEADERS
REAP REAL
BENEFITS
Better Citizen Experience
Higher sati...
8Copyright © 2020 Accenture. All rights reserved.
Adopt new
technologies sooner
(and in more deliberate
fashion), and rein...
9Copyright © 2020 Accenture. All rights reserved.
Faster to adopt emerging
technologies—by a wide margin
Twice as likely t...
10Copyright © 2020 Accenture. All rights reserved.
Figure 1: Technology adoption, Leaders vs. Late Adopters
Leaders
Late A...
11Copyright © 2020 Accenture. All rights reserved.
Figure 2: IT investment trends during 2015-18, Leaders vs. Late Adopter...
Build-out required ecosystem
—investing in AI (97% vs. 41%)
but also data lakes (100% vs.
53%) and cloud services
(100% vs...
13Copyright © 2020 Accenture. All rights reserved.
64% more likely to create shared
and cross-functional insights
from con...
14Copyright © 2020 Accenture. All rights reserved.
KIMBERLY AFTERGOOD
Managing Director & Chief Account
Lead – Accenture F...
15Copyright © 2020 Accenture. All rights reserved.
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP,...
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Modernize with Impact: How federal agencies can scale innovation and achieve real value with Future Systems

Research shows how federal agencies can scale innovation and achieve real value with Future Systems. Federal Leaders embrace new technologies faster and more deliberately, scale more quickly, and integrate with people and processes better.

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Modernize with Impact: How federal agencies can scale innovation and achieve real value with Future Systems

  1. 1. MODERNIZE WITHIMPACT How federal agencies can scale innovation and achieve real value with Future Systems
  2. 2. 2 FEDERALAGENCIESARE INVESTINGINITMODERNIZATION BUT NOT ENJOYING CONSISTENT ROI Copyright © 2020 Accenture. All rights reserved. Spending on legacy systems continues to grow to nearly 80% of federal IT spending rising 13% over the past five years
  3. 3. 3Copyright © 2020 Accenture. All rights reserved. New technologies are deployed in pockets, with limited tools for scaling and delivering sustained impact Some organizations are succeeding— replacing stove-piped applications and operating models with open, standards-based IT ecosystems –what Accenture calls Future Systems ITMODERNIZATIONCHALLENGES PUBLIC AND PRIVATE SECTOR
  4. 4. Copyright © 2020 Accenture. All rights reserved. 4 FUTURESYSTEMSARE Systems that take advantage of blurring boundaries to create new spaces where ideas and partnerships can flourish. Systems that learn, improve, and scale by themselves, eliminating the friction that hinders business growth and helps humans make better decisions, much faster. Systems that talk, listen, see and understand just like we do, bringing elegant simplicity to every human-machine interaction. Boundaryless Adaptable Radically Human1 2 3
  5. 5. Copyright © 2020 Accenture. All rights reserved. Largest study of its kind: • over 8,000 senior executives (IT/Business) • spanning 20 countries • across 20 industries including federal agencies Found an “Innovation Achievement Gap” that separates leaders & late adopters By failing to capitalize fully on new technologies, commercial laggards are foregoing 46% of revenue growth 5 WHAT DISTINGUISHES LEADERS
  6. 6. 6Copyright © 2020 Accenture. All rights reserved. Classified 16% of federal respondents as leaders—on par with commercial findings 67% of federal leaders were satisfied with technology ROI (vs. 16% of late adopters) TOPLINE:FEDERALLEADERS AREEMERGING
  7. 7. 7Copyright © 2020 Accenture. All rights reserved. FEDERAL LEADERS REAP REAL BENEFITS Better Citizen Experience Higher satisfaction with government services (54% for Leaders vs. 26% for Late Adopters) Better Performance Launch new products & services quickly (49% vs. 13%) Operate More Strategically Use tools to track technology ROI (98% vs. 42%)
  8. 8. 8Copyright © 2020 Accenture. All rights reserved. Adopt new technologies sooner (and in more deliberate fashion), and reinvest more frequently Focus on how to scale new technologies across their agencies Prepare better for the challenges of pairing new technologies with the people and processes already in place WHATDOFEDERALLEADERS DODIFFERENTLY
  9. 9. 9Copyright © 2020 Accenture. All rights reserved. Faster to adopt emerging technologies—by a wide margin Twice as likely to invest in innovation (95% vs. 43%) 42% more likely to create a safe space for experimentation with new technologies LEADERSINVESTMORE—ANDMORE WISELY—ININNOVATION LESSON 01:
  10. 10. 10Copyright © 2020 Accenture. All rights reserved. Figure 1: Technology adoption, Leaders vs. Late Adopters Leaders Late Adopters LEADERSINVESTMORE—ANDMORE WISELY—ININNOVATION LESSON 01:
  11. 11. 11Copyright © 2020 Accenture. All rights reserved. Figure 2: IT investment trends during 2015-18, Leaders vs. Late Adopters LEADERS LATE ADOPTERS 95% 5% INCREASED STAYED THE SAME DECREASED 21% 43%36% % of IT budget devoted to innovation LEADERSINVESTMORE—ANDMORE WISELY—ININNOVATION LESSON 01:
  12. 12. Build-out required ecosystem —investing in AI (97% vs. 41%) but also data lakes (100% vs. 53%) and cloud services (100% vs. 46%) Create more scalable, agile organizations—twice as likely to have 20%+ staff focused on new innovation 12Copyright © 2020 Accenture. All rights reserved. FOCUSONSCALING LESSON 02:
  13. 13. 13Copyright © 2020 Accenture. All rights reserved. 64% more likely to create shared and cross-functional insights from converged data sources 53% more likely to decouple existing applications from legacy hardware to scale 37% more likely to believe that future enterprise systems will provide seamless interactions with humans. DISRUPT,ADAPT,ANDBE HUMAN-CENTERED LESSON 03:
  14. 14. 14Copyright © 2020 Accenture. All rights reserved. KIMBERLY AFTERGOOD Managing Director & Chief Account Lead – Accenture Federal Services EXPLOREFURTHER DOMINIC DELMOLINO Chief Technology Officer – Accenture Federal Services MALCOLM JACKSON Principal Director, Federal CIO Advisory Services – Accenture Federal Services JASON LAYMAN Managing Director and Technology Strategy & Advisory Practice Lead – Accenture Federal Services DAVE McCLURE Principal Director, Federal CIO Advisory Services – Accenture Federal Services www.accenture.com/fedfuturesystems
  15. 15. 15Copyright © 2020 Accenture. All rights reserved. Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. Visit us at www.accenturefederal.com. About Accenture Federal Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com. About Accenture Copyright © 2020 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.

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