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Network Transformation Survey 2015 Final Results

Accenture Network Transformation Survey 2015 is based on 32 interviews with global CSPs’ and network executives as well as the Accenture CMT Digital Consumer Survey 2015.

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Network Transformation Survey 2015 Final Results

  1. 1. Your Digital Network. Your Future. Network Services Network Transformation Survey 2015 Final Results
  2. 2. Network Transformation Survey 2015 User Network Experience Network is a key differentiator in the trusted provider promise. Customers are increasingly sensitive to connectivity issues…especially when video becomes increasingly a paid service (22% of consumers). All of the network directors claim high importance of network for user experience 84% of network directors claim they have good understanding of Service Quality, However... ...the most frequent monitoring measures are traditional (up-time, utilization and dropped calls). Majority have also used surveys and drive testing to understand customer experience. 52% of consumers still face connectivity issues daily or weekly 39% consider switching a provider due to connectivity issues; not prepared to pay extra Waiting time and distortions are top frustrations, more than price vs. HELP Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives Accenture CMT Digital Consumer Survey 2015
  3. 3. Migration to All-IP Supporting legacy network infrastructure is increasingly complex and costly for CSPs. Leading operators plan to migrate to All-IP networks. About 1/2 of CSPs have a specific target date for closing the legacy infrastructure. Therefore... 75% of CSPs will seek outside help with their migration to IP networks. For consumer as well as enterprise customers, more than 60% of network directors want to focus on active migration approach. However... 38% have lack of execution capacity for active migration approach. And... For 47% of network directors business case remains unclear Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives
  4. 4. Network Virtualization Network virtualization is the next step after migrating to All-IP, to further manage costs as well as time to market. Most network executives, however, strongly focus on more traditional topics, in the short-term. 84% consider technology low maturity as the key obstacle. Most carriers prefer to get familiar with the technology before safely believing in the business case that is unclear without pilots. #1 priority is Access network capacity (69%) #2 priority is Operational optimization (53%) #4 priority is Network virtualization (31% More than 80% consider significant impact of NFV/SDN to the operating model More than 50% of CSPs are going to invest in NFV/SDN for Data Center and Mobile Core. Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with global CSPs’ network executives
  5. 5. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com. Copyright ©2015 Accenture. All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks.

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