Accenture Network Transformation Survey 2015 is based on 32 interviews with global CSPs’ and network executives as well as the Accenture CMT Digital Consumer Survey 2015.
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Network Transformation Survey 2015 Final Results
1. Your Digital Network. Your Future.
Network Services
Network Transformation Survey 2015
Final Results
2. Network Transformation Survey 2015
User Network Experience
Network is a key differentiator in the trusted provider
promise. Customers are increasingly sensitive to connectivity
issues…especially when video becomes increasingly a paid
service (22% of consumers).
All of the network directors claim
high importance of network for user
experience
84% of network directors claim
they have good understanding of
Service Quality,
However...
...the most frequent monitoring
measures are traditional (up-time,
utilization and dropped calls).
Majority have also used surveys and
drive testing to understand customer
experience.
52% of
consumers
still face
connectivity
issues daily or
weekly
39% consider
switching a
provider due to
connectivity
issues; not
prepared to pay
extra
Waiting time and
distortions are top
frustrations, more
than price
vs.
HELP
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with
global CSPs’ network executives
Accenture CMT Digital Consumer Survey 2015
3. Migration to All-IP
Supporting legacy
network infrastructure is
increasingly complex and
costly for CSPs. Leading
operators plan to migrate
to All-IP networks.
About 1/2 of CSPs have
a specific target date for
closing the legacy
infrastructure.
Therefore...
75% of CSPs will seek outside help with their
migration to IP networks.
For consumer as well as enterprise customers,
more than 60% of network directors want to
focus on active migration approach.
However...
38% have lack of
execution capacity
for active migration
approach.
And...
For 47% of network
directors business case
remains unclear
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with
global CSPs’ network executives
4. Network Virtualization
Network virtualization is
the next step after
migrating to All-IP, to
further manage costs as
well as time to market.
Most network executives,
however, strongly focus
on more traditional topics,
in the short-term.
84% consider
technology low maturity
as the key obstacle.
Most carriers prefer to
get familiar with the
technology before safely
believing in the business
case that is unclear
without pilots.
#1
priority is Access network capacity (69%)
#2
priority is Operational optimization (53%)
#4
priority is Network virtualization (31%
More than 80%
consider significant
impact of NFV/SDN to
the operating model
More than 50%
of CSPs are going to
invest in NFV/SDN
for Data Center and
Mobile Core.
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews
with global CSPs’ network executives