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PS Tech Vision: Education Leaders Wanted

Higher Education can leverage technology to embrace different mindsets and models for delivering on their mission.

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PS Tech Vision: Education Leaders Wanted

  1. 1. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision From insights to action, the path to extraordinary value starts here. #techvision2021 Leaders Wanted Masters of Change at a Moment of Truth Higher Education Technology Vision 2021
  2. 2. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Leaders don’t wait foranew world, they build it. By engaging with the 2021 Accenture Technology Vision trends, Higher Education institutions can use technology to embrace different mindsets and models for delivering on their mission. The journey of reinvention for higher education has only just begun- it’s a challenge that demands a new kind of leadership. Leading in the uncertain future will require organizations to become Masters of Change. 100% of higher education respondents agree their organization is innovating with urgency and a call to action this year
  3. 3. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Stack Strategically Architecting a Better Future
  4. 4. #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Stack Strategically Invest in a strong foundation. An institution’s ability to be successful is based on the opportunities and limitations of their technology architecture. Now is the time to migrate to cloud, leverage AI, and take advantage of next-generation intelligent platforms; the architecture organizations built today will determine their future. Put student experience and mission at the center of technology transformation. The diversity of technology capabilities emerging creates an opportunity for higher ed institutions to employ unique, customized digital solutions catered to their specific desired outcomes around the student experience and success. Architecting a better future
  5. 5. #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Stack Strategically 51%ofhighereducationemployeessurveyedreporttheirorganizationis resilientinmovingforwardquicklywithnewdecisionsontechnologyapproaches andabletoquicklyexecutechangesacrosstheorganization 96%ofhighereducationrespondentsagreeorstronglyagreetheir institution’sbusinessandtechnologystrategiesarebecominginseparable–even indistinguishable 69%ofhighereducationrespondentssaytheirorganizationisscalingcloud thisyear
  6. 6. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Possibilities. • Rotation to New IT - Technology leaders are implementing new architecture layers that enable the IT organization to become more flexible, intelligent and connected. • Integrated ecosystems - Decoupled, agile, and future-ready architectures are being widely adopted – resulting in agility and operational cost savings. • Nimble operating models - Institutions are shifting their operating model to be more nimble and responsive to critical institutional demands. • CIOs + institutional value – Through technology innovation, CIOs are working to enhance student experience and engagement by releasing mobile friendly personalized Student Hubs that target information real-time and connect peers seamlessly.
  7. 7. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Possibilities. • A multiplicity of new remote and interactive platforms should be leveraged to ensure early student engagement during recruitment. Enrollment teams need to serve relevant and often short-form content at the speed of student demand. • Automation enables institutions to deliver relevant information using the prospective students' platform of choice to create stronger connections. • Layering AI to configure platforms not only enables interactive & self-directed experiences and tailored content but also provides institutions with valuable data insights that can be used to continually refine campaigns across multiple channels
  8. 8. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Mirrored World Unlocking the Power of Massive, Intelligent, Digital Twins
  9. 9. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Mirrored World Unleash the Power of Data. When intelligent twins are connected in mirror environments, they are a powerful way to turn data into actionable insights. But incomplete or incorrect data will lead to false conclusions. Analyze & Predict with Intelligent Simulations. As institutions pivot toward the business of experience, there are emerging needs for solutions that leverage student insights gathered through digital twins to recommend alternate learning paths and experiential learning activities to drive student success. Additionally, digital twins are being leveraged now more than ever to manage operations and physical assets sustainably and efficiently. The power of intelligent digital twins Intelligent twin simulation is about bringing the right data and the right AI models together to explore various operational possibilities, student futures, and institutional strategies from the safety of a twin.
  10. 10. #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Mirrored World Useofdigitaltwinsisonthenearhorizonforhighereducation;38% ofhigher educationemployeessurveyedsaytheirorganizationisexperimentingwithdigital twinsthisyear,comparedto23%ofoverallpublicsectorrespondents 40%ofhighereducationrespondentssaytheirorganizationisplanningtouse digitaltwinsoverthenextyeartoenableecosystempartnerships Almosttwo-thirdsofhighereducationrespondentsexpecttheir organization’sinvestmentinintelligentdigitaltwinswillincreaseoverthenextthree years
  11. 11. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Possibilities. • Predictive and prescriptive analytics drive additional value within the institution and result in improved student success. • Data streams from students, operations, and ecosystem partners are being captured, maintained, and made accessible centrally to drive systematic value creation within the institution. • Virtual models are created from these insights to simulate real world entities. • Digital twins are used in student success studies to understand potential alternate learning paths, tailored advisory services, and experiential learning opportunities or networks.
  12. 12. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision I,Technologist The Democratization of Technology
  13. 13. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture #techvision2021 Technology Vision 2021 | accenture.com/technologyvision I, Technologist Bypass the skills gap. Powerful technology capabilities are now usable without highly specialized skills. Natural language processing, low- code platforms, and robotic process automation (RPA) are just a few of the capabilities and services making technology more accessible. Through tech literacy training, leaders can use democratized technology to put the skills gap in the past. Leaders in the future will be the ones who rethink their approach from “who can I hire?” to “how can I empower?” Reimagine the operating model. As technology democratization grows, it will challenge the typical notions of who “owns” technology in the org, how technology strategy is done, and the role of the IT organization at large. Additionally, the increased digital dexterity of the student is demanding the availability of technology across the education ecosystem driving digital equity to all students. Right now, leaders have a chance to reinvent how their IT and non-IT employees work together, breaking down silos within their institution and in higher ed overall. They are starting the shift toward an IT organization that provides critical core services focused on accelerating innovation and next generation technologies while enabling self- service technology offerings to their constituents. The democratization of IT
  14. 14. #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision I, Technologist Nearly100%ofhighereducationrespondentsagreeorstronglyagreethat: • Technology democratization is becoming critical to ignite innovation • Digital transformation benefits will be amplified as employees increase the use of technology democratization tools Buthigheredemployeesarenotreadytofullycapitalizeontechnologydemocratization. 70%ofhighereducationemployeessurveyedreporttheirorganization’snon-IT/non- technicalworkforceismoderatelyreadytoleveragethetechnologytoolsprovidedto them
  15. 15. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Possibilities. • The business of experience for everyone at an institution is a priority. • Student-driven innovation – Given the increased digital fluency of the higher ed student population, combined with their consumer centric mindset, make their voice critical to innovation. • Crowdsourcing innovation - To decrease software lifecycle development for new student facing digital products, universities are crowdsourcing UX/UI designs and engagement applications for clubs and organizations to the Student community by enabling low-code tools. • Waste reduction - Innovative methods and AI are being enabled across the institution community to drive waste reduction programs.
  16. 16. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Anywhere, Everywhere Bring Your Own Environment
  17. 17. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Anywhere, Everywhere From patchwork solutions to permanent strategy Now that the initial rush to get out of the office is over, it’s time to ensure that remote work can be done seamlessly and securely. CIOs can support the Future of Work efforts in their organizations by shifting from a Bring Your Own Device to a Bring Your Own Environment workforce approach. New workspace, new opportunities It’s time for higher ed to transform remote learning and work from an accommodation, to an advantage. Hybrid learning models, remote work and flexible work options can give institutions the competitive edge they need to diversify their revenue models and access more of the best talent. Bring your own environment
  18. 18. #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Anywhere, Everywhere 100%ofhigher education respondents agreeorstrongly agreetheremoteworkforce opensupthemarketfor difficulttofindtalent,andexpandsthecompetitionfor talentamongorganizations 73%ofhigher education employeessurveyed wantto increase thepercentage oftimetheyworkremotely, and institutions areresponding; 72%ofreport theirinstitution is makinginvestments forremotework* *Accenture, Public as a career of choice, 2020
  19. 19. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Possibilities. Anytime, anywhere learning COVID-19 has provided both faculty and students a crash-course in the benefits and challenges of online education. While in-person learning is still very much in demand, the vast majority of students and faculty still want the ability to leverage flexible and online learning options and access to online learning materials and lectures. Institutions may consider creating new course catalogs to accommodate flexible learning in the long term (hybrid courses, fully remote, fully in-person). To enable these learning models, investment has accelerated in next generation classroom- technology, digital worker and network capabilities to support learning and faculty any time, anywhere. Anytime, anywhere working Most higher education employees expect to and want to be remote more of the time. They expect to work a more varied set of hours to respond to student needs of anytime service. Institutions are investing in the infrastructure and security to make that happen. Doing so will result in more satisfied and engaged employees and provide institutions with access to a nation-wide and more diverse talent pool.
  20. 20. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 From Me to We A Multiparty System’s Path Through Chaos Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision
  21. 21. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 From Me to We Setting ground rules: for higher education, multiparty systems are becoming critical to operations as institutional partnerships expand. • Students expect lifelong learning, driving the need for records that can be leveraged amongst different platforms, networks and recruiters. • Leaders are asked to share data by enabling interoperable environments and trusted partnerships that share data, reduce complexity and lower risk. • As the ecosystem expands, regulations and compliance are important to consider when pursuing digital partnerships. Security, transparency and accountability guidelines must be developed. Preparation is key Technology-based ecosystems are the foundation for future growth and leadership, and you can’t play the game if you don’t have the right equipment. Even the most advanced multiparty systems can be rendered ancillary by rigid architectures and bad data. The most immediate action needed is to invest in the right platforms to ensure they have the foundation needed to participate in ecosystems. A multiparty system’s path through chaos
  22. 22. #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision From Me to We 58%ofhighereducation employees surveyed reporttheycan operateintheshorttermwithout multiparty systems, butwillneedto buildtheseconnections inthelongterm 40%indicate theycannot operate, intheshortorlongterm,without multiparty systems Morethanhalfofhigher education respondents indicate multiparty systems enabledbyblockchainwillenabledatamanagement tobe moretransparent
  23. 23. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Possibilities. • A single learner, across their learning experiences, throughout their lifetime. The journey of a learner spans decades and a multitude of institutions and learning formats. Sentiment analysis has shown that the student lifelong learning record is critical to their student experience and post-graduation. An individual learner record, supported by integrated data services and blockchain technologies, can now be used to make learner transitions seamless. Students can more fluidly work across multi-party systems and learning providers to do things like transfer from 2 year to 4-year institutions, or participate in experiential learning opportunities, internships, jobs and future skill certifications. • Multi-party systems for university operations Institutions are beginning to leverage multiparty systems to provide data visibility into supply chain, building operations, facilities and space creating pathways toward improving sustainability, tenant experience and proactive maintenance.
  24. 24. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021
  25. 25. Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision #techvision2021 Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture Technology Vision 2021 | accenture.com/technologyvision Thank you Read more at Accenture.com/highereducation Ryan Gaetz Managing Director – Workday Education & Government ryan.r.gaetz@accenture.com Rocio Lopez Senior Manager – Public Service, Education rocio.lopez@accenture.com Samantha Fisher Managing Director – Public Service, Education samantha.fisher@accenture.com Alexa Jaegar Senior Analyst- Research alexa.jaegar@accenture.com Jenny Brodie Senior Manager - Research jennifer.brodie@accenture.com

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Higher Education can leverage technology to embrace different mindsets and models for delivering on their mission.

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