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Ready to Thrive: Artificial Intelligence (AI) and the Federal Workforce
Check out our latest survey results related to AI and the federal workforce. With insights gained from nearly 400 federal employees, we reveal federal workforce AI trends, opinions and potential obstacles for agencies rolling out AI. Read more: https://accntu.re/2tsT0ke
Across industries and around the globe, executives
report that more than half of work can be augmented by
Report that they’ve already
extensively redesigned jobs to
work with AI.
of Federal workers expect an
increase in the share of roles
requiring collaboration with
intelligent technologies like AI over
the next 3 years
of Federal workers believe
intelligent technologies like AI will
create opportunities for their work
Confident their technical skills and
abilities make them an attractive
worker in a ’government of the
Believe it will be important for them
to develop skills to work with
artificial intelligence in the next 3 to
Which of the following are challenges to introducing AI as a coworker in your agency?
Worker anxiety/fear of displacement
Lack of AI-specific governance/oversight
Over-reliance on legacy IT
Opposition from aging workforce
Limited advocacy by leadership
High volume of paper-based processes
Perceptions that AI is irrelevant/unneeded
Don’t know/Other/None of the above
Percentages exceed 100 - Respondents asked to
'select all that apply'.
Which description more accurately depicts your agency’s internal priorities?
Process refining processes to produce greatest
efficiencies, yield savings, ensure compliance, reduce
Technology system enhancement initiatives, upgrading
technologies, replacing legacy systems, etc.
People recruiting skilled workers, rewarding employee
performance, cross-team exercises, collaborative problem-
None of the above
The focus is on:
When agencies understand
that people make success
possible, they will empower
their workforce to amplify
- Britaini Carroll
Human Capital, Workforce Lead
Accenture Federal Services
WILL NOT ENSURE
Which best describes your attitude towards the impact that intelligent technologies will have on your
work in the next 3 years?
I believe that intelligent technologies will
create challenges for my work.
I don’t have a strong opinion on the impact
of intelligent technologies on my work.
I believe intelligent technologies will create
opportunities for my work.
Build AI Awareness
Federal agencies’ missions to serve are
compelling. Allow employees to channel their
passion to make a difference by offering ways to
learn about, talk about, and brainstorm how
intelligent technologies can advance your
mission. Bonus: self-identified AI advocates.
How? Initiate an AI taskforce, launch AI internal
awareness campaigns, begin a Building AI 101
Become AI Conversant
Encourage management at all levels to speak up
about AI with authority. Take the time to develop
a communications plan, messaging, and
governance structure to create an environment
for employees to stay AI informed ongoing. The
more frequently you talk about AI, the greater its
familiarity, and the more discussions will allay
fears and concerns about this new technology.
How? Spark an AI Hackathon, offer AI Solution
training, develop a learning path for
Become AI Capable
Guide and incent employees with modular and
experiential learning opportunities. Let them
experience an AI augmented task or chatbot
interaction in a learning environment. Thank
them for their participation in a meaningful way
like a hand written note or by spotlighting their
contributions during a standing staff meeting.
How? Create an AI learning engine leveraging AI
tools to skill people on AI.
Senior Manager – Human Capital
AND FURTHER READING
It’s learning, just not as we know it.
Essential Insights: AI Unleashed
Reworking the Revolution
Senior Manager – Human Capital
Managing Director – Human Capital