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Ready to Thrive: Artificial Intelligence (AI) and the Federal Workforce

Check out our latest survey results related to AI and the federal workforce. With insights gained from nearly 400 federal employees, we reveal federal workforce AI trends, opinions and potential obstacles for agencies rolling out AI. Read more: https://accntu.re/2tsT0ke

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Ready to Thrive: Artificial Intelligence (AI) and the Federal Workforce

  1. 1. READY TOTHRIVEEngagingtheFederalWorkforce intheAgeofAI
  2. 2. 22 Across industries and around the globe, executives report that more than half of work can be augmented by intelligent technologies. GLOBALEXECUTIVES: AIISCHANGINGTHE WORLDOFWORK 2 Source: https://www.accenture.com/t20180613T062119Z__w__/ us-en/_acnmedia/PDF-69/Accenture-Reworking-the-Revolution- Jan-2018-POV.pdf 29% Report that they’ve already extensively redesigned jobs to work with AI. 51% 38% 11% Not augmentable nor automatable Automatable Augmentable
  3. 3. 33 FEDERALWORKERSALSOFORESEECHANGE of Federal workers expect an increase in the share of roles requiring collaboration with intelligent technologies like AI over the next 3 years of Federal workers believe intelligent technologies like AI will create opportunities for their work 31% 51%
  4. 4. 44 ANDTHEY’RECONFIDENT–WITHACAVEAT Confident their technical skills and abilities make them an attractive worker in a ’government of the future’ Believe it will be important for them to develop skills to work with artificial intelligence in the next 3 to 5 years 73% 78% But
  5. 5. 55 POORCOMMUNICATION MAYFUELOBSTACLES… Which of the following are challenges to introducing AI as a coworker in your agency? 49% 39% 36% 36% 35% 31% 29% 28% 20% 18% 12% Limited budget Worker anxiety/fear of displacement Competing priorities Lack of AI-specific governance/oversight Over-reliance on legacy IT Opposition from aging workforce Limited advocacy by leadership Disparate/disjointed data High volume of paper-based processes Perceptions that AI is irrelevant/unneeded Don’t know/Other/None of the above Percentages exceed 100 - Respondents asked to 'select all that apply'.
  6. 6. 66 …ANDAPERCEPTIONTHAT PEOPLEAREALOWPRIORITY Which description more accurately depicts your agency’s internal priorities? Process refining processes to produce greatest efficiencies, yield savings, ensure compliance, reduce redundancy, etc. 29% 38% 15% 18% Technology system enhancement initiatives, upgrading technologies, replacing legacy systems, etc. People recruiting skilled workers, rewarding employee performance, cross-team exercises, collaborative problem- solving, etc. None of the above The focus is on:
  7. 7. 7 When agencies understand that people make success possible, they will empower their workforce to amplify AI’s potential. - Britaini Carroll Human Capital, Workforce Lead Accenture Federal Services MERELY IMPLEMENTING AI WILL NOT ENSURE ITS SUCCESS “
  8. 8. 88 GOODNEWS:FEDERALWORKERSAREPRIMED IT’STIMETOSHAPEPOSITIVEPERCEPTIONS Which best describes your attitude towards the impact that intelligent technologies will have on your work in the next 3 years? Negative I believe that intelligent technologies will create challenges for my work. 31% 14% 55% Neutral I don’t have a strong opinion on the impact of intelligent technologies on my work. Positive I believe intelligent technologies will create opportunities for my work.
  9. 9. 99 TAKEACTION Copyright © 2019 Accenture. All rights reserved.
  10. 10. 1010 RAISECURIOSITY, FOSTERCREATIVITY Build AI Awareness Federal agencies’ missions to serve are compelling. Allow employees to channel their passion to make a difference by offering ways to learn about, talk about, and brainstorm how intelligent technologies can advance your mission. Bonus: self-identified AI advocates. How? Initiate an AI taskforce, launch AI internal awareness campaigns, begin a Building AI 101 course.
  11. 11. 1111 Become AI Conversant OFFERCONSISTENT, DELIBERATE COMMUNICATION Encourage management at all levels to speak up about AI with authority. Take the time to develop a communications plan, messaging, and governance structure to create an environment for employees to stay AI informed ongoing. The more frequently you talk about AI, the greater its familiarity, and the more discussions will allay fears and concerns about this new technology. How? Spark an AI Hackathon, offer AI Solution training, develop a learning path for specialization
  12. 12. 1212 MAKEDOINGPART OFLEARNING Become AI Capable Guide and incent employees with modular and experiential learning opportunities. Let them experience an AI augmented task or chatbot interaction in a learning environment. Thank them for their participation in a meaningful way like a hand written note or by spotlighting their contributions during a standing staff meeting. How? Create an AI learning engine leveraging AI tools to skill people on AI.
  13. 13. 13 LET’SGETTOWORKTOGETHER Michael Gavin Senior Manager – Human Capital ACCENTURE SOURCES AND FURTHER READING It’s learning, just not as we know it. Essential Insights: AI Unleashed Reworking the Revolution Britaini Carroll Senior Manager – Human Capital /britaini-carroll Kristen Vaughan Managing Director – Human Capital /kristen-vaughan
  14. 14. 14 ABOUT ACCENTURE FEDERAL SERVICES Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. Learn more at www.accenturefederal.com . ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com. Copyright © 2019 Accenture. All rights reserved.