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San Francisco Jobs, Skills, and Opportunities in the Age of AI

Accenture and the SF Chamber released new data to show the readiness of Bay Area-based businesses to develop, grow and adapt as Artificial Intelligence, Augmented Intelligence and Automation become prevalent in the modern workplace. Surveying 250 local business leaders, the results suggest that businesses expect significant changes in the near future as their companies adopt and integrate new technology solutions. The challenge, however, is how to scale the use of these new capabilities and to hire and develop the right talent in an environment where unemployment is at an all-time low and the hiring market is extremely competitive. Review findings and data from the research. Visit https://accntu.re/2VlXrcd to learn more.

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San Francisco Jobs, Skills, and Opportunities in the Age of AI

  1. 1. SAN FRANCISCO JOBS, SKILLS, AND OPPORTUNITIES IN THE AGE OF AI THE MODERN WORKPLACE MAY 2019
  2. 2. INTRODUCTION
  3. 3. Copyright © 2019 Accenture All rights reserved. 3 Title n=250 Chief Executive Officer (CEO) 63 Chief Finance Officer (CFO) 32 Chief Operating Officer (COO) 44 Chief Security Officer (CSO) 18 Chief Information Officer (CIO) 25 Chief Digital Officer (CDO) 11 Chief Human Resources Officer (CHRO) 8 Chief Marketing Officer (CMO) 13 Chief Technology Officer (CTO) 14 Executive Vice President of any Function or Business Unit 1 Vice President of any Function or Business Unit 6 Director of any Function or Business Unit 10 Owner 2 Partner 3 Location n=250 San Francisco Metropolitan Area 165 Remaining San Francisco Bay Area 85 Industry n=250 Administrative 2 Agriculture 5 Banking 31 Capital Markets 15 Chemicals 9 Consumer Goods & Services 25 Education 7 Electronics 14 Energy 22 Entertainment 6 Healthcare 15 High Tech 27 Insurance 18 Life Sciences 12 Mining 2 Natural Resources 1 Public Service 1 Retail 25 Transportation 8 Utilities 5 Knowledge of New Innovations n=250 Yes 250 Employees n=250 10 – 100 4 101 – 1,000 63 1,001 – 5,000 79 5,001 – 10,000 49 10,001 – 20,000 29 More than 20,000 26 Revenue n=250 Over $50 billion 10 $30 billion - $50 billion 5 $10 billion - $30 billion 26 $1 billion - $10 billion 141 $500 million - $1 billion 46 $250 million - $500 million 22 DEMOGRAPHICS
  4. 4. DATA & INSIGHTS
  5. 5. Copyright © 2019 Accenture All rights reserved. 5 OVER THREE-QUARTERS EXPECT THEIR BUSINESS WILL SEE SIGNIFICANT OR EXTREME CHANGE TO ADOPT AND LEVERAGE NEW INNOVATIONS BY 2025 0% 2% 20% 54% 24% No change expected Minimal change Some change Significant change Extreme change Q1 Base = Total sample; n=250 To what degree do you see your business changing over the next 7 years (by 2025) to adopt and leverage new innovations like automation and artificial / augmented intelligence? 78%
  6. 6. Copyright © 2018 Accenture All rights reserved. 6 ALMOST ALL INDICATE THEIR BUSINESS HAS AT LEAST TARGETED USAGE OF AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE IN BUSINESS PROCESSES AREAS – FOR AROUND ONE IN TEN THIS FORMS PART OF THEIR CORE COMPETENCY 0% 9% 42% 36% 12% No Use Minimal Experimentation Targeted Use Widespread Use Core Competency Q2 Base = Total sample; n=250 To what degree has your business used automation and artificial / augmented intelligence to date in business processes areas such as product development, sales, marketing, supply chain, finance, distribution or customer service? 91%
  7. 7. Copyright © 2018 Accenture All rights reserved. 7 ALMOST THREE-QUARTERS PERCEIVE SIGNIFICANT OR EXTREME BENEFITS FROM APPLYING AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE TO BUSINESS PROCESSES BY 2025 2% 25% 50% 22% No benefit Minimal benefit Some benefit Significant benefit Extreme benefit Q3 Base = Total sample; n=250 What degree of benefit do you think your business could gain by 2025 from applying automation and artificial / augmented intelligence to your business processes? 72%
  8. 8. Copyright © 2018 Accenture All rights reserved. 8 ALMOST HALF ANTICIPATE BETWEEN 26% AND 50% OF JOBS IN THEIR WORKFORCE WILL CHANGE DUE TO NEW INNOVATIONS 0% 27% 47% 24% 2% 0% 1% - 25% 26% - 50% 51% - 75% 76% - 100% Q4 Base = Total sample; n=250 What percentage of your workforce do you anticipate could have their jobs changed by innovations like automation and artificial / augmented intelligence?
  9. 9. Copyright © 2019 Accenture All rights reserved. 9 MOST INDICATE DIFFICULTY FINDING REQUIRED TALENT 70% 30% Yes No Q5 Base = Total sample; n=250 Do you have a difficult time finding the right talent you need for your business?
  10. 10. Copyright © 2019 Accenture All rights reserved. 10 ALMOST TWO-THIRDS HIRE WORKERS WITH ADJACENT SKILLS AND TRAIN THEM WITH THE NEEDED SKILLS TO ADDRESS TALENT SHORTAGES 64% 58% 56% 46% 44% 3% Hire workers with adjacent skills and train them with the needed skills Use artificial intelligence and / or robotics to do the work Reskill or upskill current employees Recruit gig-economy / contract workers Create a satellite location in another city to hire talent there We are not experiencing shortage of talent Q6 Base = Total sample; n=250 What strategies do you employ to address the shortage of talent? Select all that apply.
  11. 11. Copyright © 2019 Accenture All rights reserved. 11 ALMOST ALL AGREE GREATER USE OF AN APPRENTICESHIP MODEL WILL HELP ADDRESS THE TALENT SHORTAGE IN SAN FRANCISCO 96% 4% Yes No Q7 Base = Total sample; n=250 Can greater use of an apprenticeship model help address the talent shortage in San Francisco? (Traditionally, apprenticeships have been used by manufacturing and the trades to give workers a combination of training and on-the-job experience to prepare them for specific jobs. Today, more companies across a range of industries are using the apprenticeship model, partnering with community colleges and four-year higher education institutions as well as nonprofit community organizations, to tap new talent pools and help bridge the skills gap.)
  12. 12. Copyright © 2019 Accenture All rights reserved. 12 OVER HALF ATTRACT TALENT BY PAYING FOR SKILLS TRAINING, OFFERING FLEXIBLE WORKING HOURS AND OFFERING MORE MONEY 56% 54% 52% 46% 39% 39% 31% 30% 28% Pay for skills training Offer flexible working hours Offer more money Offer transportation to / from work, better commuting options Pay / reimburse for higher education degree or certification Offer more vacation time Offer free food / meals Offer onsite childcare facilities / subsidized childcare Provide housing subsidy Q8 Base = Total sample; n=250 Which of the following do you do in order to attract scarce talent? Select all that apply.
  13. 13. Copyright © 2019 Accenture All rights reserved. 13 OVER HALF INDICATE THAT SAN FRANCISCO CAN ATTRACT MORE SKILLED TALENT BY CREATING APPRENTICESHIP PROGRAMS AND DRAWING MORE TECH COMPANIES TO THE CITY 65% 57% 49% 46% 42% 31% Q9 Base = Total sample; n=250 How can San Francisco attract more skilled talent? Select all that apply. Create apprenticeship programs to provide a wider pool of people opportunities to get training and hand-on experience to become job ready Attract more tech companies, with in-demand jobs, to the city Increase housing subsidies Offer tuition reimbursement programs for certifications, higher education Create city grants to enable a wider pool of people to access affordable technology training Reduce city taxes
  14. 14. Copyright © 2019 Accenture All rights reserved. 14 MOST BELIEVE THEIR BUSINESS IS CURRENTLY PREPARED FOR THE CHANGES AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE WILL BRING – JUST UNDER ONE IN FOUR FEEL WELL PREPARED 1% 7% 5% 64% 23% Unprepared Underprepared Not sure Somewhat prepared Well prepared Q10 Base = Total sample; n=250 How prepared is your business today to navigate future changes related to automation and artificial / augmented intelligence? 87%
  15. 15. Copyright © 2019 Accenture All rights reserved. 15 ALMOST ALL INDICATE THERE IS A DESIGNATED EMPLOYEE OR GROUP RESPONSIBLE FOR UNDERSTANDING AND APPLYING AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE TO THEIR BUSINESS 91% 4% 6% Yes No Not sure Q11 Base = Total sample; n=250 Is there an employee or group in your business today with responsibility for understanding and applying automation and artificial / augmented intelligence to your business processes?
  16. 16. Copyright © 2019 Accenture All rights reserved. 16 FOUR IN FIVE ARE PLANNING TO MAKE A MODERATE TO SIGNIFICANT INVESTMENT IN UNDERSTANDING AND APPLYING AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE TO THEIR BUSINESS IN 2019 0% 5% 14% 54% 27% None Minimal Some Moderate Significant Q12 Base = Total sample; n=250 What level of investment will your business make next year (2019) in understanding and applying automation and artificial / augmented intelligence? 81%
  17. 17. Copyright © 2019 Accenture All rights reserved. 17 MOST BELIEVE THEIR EMPLOYEES ARE INTERESTED OR EXCITED ABOUT APPLYING AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE IN THEIR BUSINESS 2%3% 12% 59% 25% Resistant Fearful Neutral Interested Excited Q13 Base = Total sample; n=250 How do your employees feel about the prospect of applying automation and artificial / augmented intelligence within your business? 84%
  18. 18. Copyright © 2019 Accenture All rights reserved. 18 A LITTLE OVER TWO-THIRDS INDICATE THEY HAVE SOME GOOD DATA TO LEVERAGE AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE – ONE IN FOUR FEEL THEY HAVE THE RIGHT DATA FOR THIS 24% 67% 4% 3% 2% Yes, I have the right data Yes, I have some good data No, I have too much data No, I have bad data No, I have no data Q14 Base = Total sample; n=250 Do you feel that you have the right data from across your business to leverage automation and artificial / augmented intelligence?
  19. 19. Copyright © 2019 Accenture All rights reserved. 19 ALMOST THREE-QUARTERS BELIEVE THEY HAVE GOOD OR ALL THE REQUIRED INTERNAL SKILLS NECESSARY TO SUCCESSFULLY LEVERAGE INNOVATIONS IN AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE 0% 2% 26% 52% 20% No current skills Minimal skills Some skills Good skills All required skills Q15 Base = Total sample; n=250 Do you have the right skills in your internal workforce to successfully leverage innovations in automation and artificial / augmented intelligence? 72%
  20. 20. Copyright © 2019 Accenture All rights reserved. 20 IMPROVING DECISION-MAKING AND SPEED THROUGH AUTOMATION AND ARTIFICIAL / AUGMENTED INTELLIGENCE IS FELT TO BE MOST BENEFICIAL BY THE MAJORITY 28% 25% 23% 16% 8% 73% 72% 66% 47% 42% Decision-making Speed Flexibility Personalization Scale Most Beneficial Within Top Three Q16 Base = Total sample; n=250 Improving which of the following business capabilities through automation and artificial / augmented intelligence would you deem most beneficial to your business? Please rate in order of importance from 1 – 5 with 1 being the most beneficial and 5 being the least beneficial.
  21. 21. Copyright © 2019 Accenture All rights reserved. 21 ACCESS TO EMPLOYEE SKILL TRAINING IS CONSIDERED THE TOP AREA BY WHICH THE SF CHAMBER OF COMMERCE CAN OFFER TO HELP BUSINESSES UNDERSTAND AND PREPARE FOR CHANGE ASSOCIATED WITH INNOVATION 16% 14% 11% 11% 10% 9% 8% 8% 7% 7% 40% 35% 34% 32% 30% 24% 28% 26% 28% 23% Access to Employee Skill Training Curriculum Development with Local High Schools / Colleges/Universities Access to Leadership Training Internships Knowledge and Tips for Best Practices Special Event / Conference with Experts Facilitating Public / Private Coalitions Public Policy & Advocacy Sector-focused Workgroups Webinars or Interactive On-line Tutorials Most Important Within Top Three Q17 Base = Total sample; n=250 In which of the following areas can the SF Chamber of Commerce play a leading role in helping business understand and prepare for the change associated with automation and artificial / augmented intelligence? Please rate in order of importance from 1 – 10 with 1 being the most important and 10 being the least important.

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