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Seamless Journey for A Requisition to Pay Process

In this joint Accenture and SAP® Ariba® presentation we explore the potential benefits of implementing a procurement to claims service and the simplicity of managing a seamless and integrated procurement process.

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Seamless Journey for A Requisition to Pay Process

  1. 1. SEAMLESS JOURNEY FOR A REQUISITION TO PAY PROCESS REALIZE YOUR POTENTIAL
  2. 2. TODAY’S DISCUSSION: Demonstrate the potential benefits of implementing a procurement to claims service and the simplicity of managing a seamless and integrated procurement process. LEVERAGING PROCUREMENT TECHNOLOGY TO ENHANCE CLAIMS MANAGEMENT Value at Stake Examining the Future State STORYBOARD EXAMPLE: INDEPENDENT ADJUSTER ESTIMATE Workflow Overview Vendor and Appointment Setup Appointment Lifecycle Finalizing Service PROCESS MANAGEMENT What is Needed to Build and Maintain this Process? Copyright 2018 Accenture. All rights reserved. 2 AGENDA
  3. 3. LEVERAGING PROCUREMENT TECHNOLOGY TO ENHANCE CLAIMS MANAGEMENT
  4. 4. LEVERAGING PROCUREMENT TECHNOLOGY TO ENHANCE CLAIMS MANAGEMENT: VALUE AT STAKE Copyright 2018 Accenture. All rights reserved. 4 Claims and Procurement have partnered to improve loss ratios by 1-3% (~$100M in savings) through application of price and demand management value levers across third- party spend… Based on Accenture’s experience, developing preferred third-party provider networks can result in a 1-3% improvement in loss ratios for most insurers. However, many firms experience a 50% loss in benefit without complying to the parameters of these networks. TIME TO BENEFIT Source: Based upon Accenture experience. 0 10 20 30 40 50 60 70 80 90 100 MILLIONSBENEFITYIELDED Lack of Compliance Results From: • Selection of supplier outside preferred network • Incorrect level of supplier (e.g. VP vs. Manager) • Effort not aligned with assignment (e.g. extra hours) • Non complaint payment (e.g. invoice to PO match) Lack of Compliance = Benefit Leakage: • Selection of supplier outside preferred network • Incorrect level of supplier (e.g. VP vs. Manager) • Effort not aligned with assignment (e.g. extra hrs) • Non-complaint payment (e.g. invoice to Purchase Order match) 1 3 2 However, lack of compliance to the third-party requisitions made through the payment process can help reduce the loss ratio benefits by 50% (aka leakage) and put insurers at risk… Accenture and SAP® Ariba® are partnering to help Insurance companies mitigate leakage and reduce risk by establishing procurement management procedures within a seamless and integrated process. 2 31
  5. 5. LEVERAGING PROCUREMENT TECHNOLOGY TO ENHANCE CLAIMS MANAGEMENT: HOW WILL TECHNOLOGY CHANGE? Copyright 2018 Accenture. All rights reserved. 5 Technology permits the implementation of a process that is established by Claims and Procurement collectively. FUTURESTATECURRENTSTATE Requisition to pay moves from a manual process that exposes leakage and risk… To an automated, informed and eventually predictive model… Accenture and SAP® Ariba® can show you how they are changing the game in claims procurement technology. PERFORMANCEREQUISITION ENGAGEMENT PAYMENT Limited visibility into supplier performance management across lines of business; lack of central dashboard. Ad hoc selection, lacking consistent selection criteria. Results in quality, cost and risk concerns. Limited supplier engagement controls and approvals (unstructured agreement). Invoices not being matched against engagement details or contracted rates prior to payment. Performance management standards defined and tracked on an ongoing basis. Assignment of suppliers based on selection criteria (e.g.. past performance, price, preferred status). Template-based engagement: rules and service expectations defined / documented prior to service delivery. Standards defined to match invoices against engagement details and contracted rates prior to payment. ADJUSTERS FIRST NOTICE OF LOSS (FNOL) & ADJUSTERS SUPPLIERS
  6. 6. STORYBOARD EXAMPLE: ASSIGNMENT OF INDEPENDENT ADJUSTER FOR ESTIMATE
  7. 7. Copyright 2018 Accenture. All rights reserved. 7 SCENARIO: A claims adjuster needs to schedule an appointment with an independent adjuster to estimate the repair cost to a client’s packaging machine. This workflow outlines the start to finish process used by the adjuster for setting up and updating the appointment, for the vendor receiving the assignment through SAP® Ariba® and completing the appointment, and processing of the associated invoice. USE CASE: ASSIGNMENT OF INDEPENDENT ADJUSTER FOR ESTIMATE Initial Vendor Set-up & Appointment Spend & Compliance Reporting Appointment Lifecycle Service Completion & Invoicing • Set up vendor and contract terms including pricing in SAP® Ariba®. This is a one- time activity effected when the relationship is established with vendors. • Select independent adjuster from list of preferred vendors and set up appointment in the claims system. • Independent adjuster receives assignment through SAP® Ariba® Network. • Independent adjuster acknowledges the work order and/or sends request for additional services through SAP® Ariba® Network. • Claims adjuster approves the request for additional services and updates assignment in the claims system. • Independent adjuster completes assignment and sends invoice through SAP® Ariba® Network. • Inspection report and repair estimate are sent to claims adjuster leveraging SAP® Ariba® Network. • Invoice is validated against contract terms in SAP® Ariba® and sent for processing in claims system. An exception is generated if there are any discrepancies in the invoice. • Payment is issued to vendor through claims system. • Claims adjuster reviews monthly report showing spend with all independent adjusters. • Claims adjuster reviews report showing contract compliance based on contract terms and actual spend.
  8. 8. 1. VENDOR CONTRACTS SETUP IN SAP® ARIBA® Copyright 2018 Accenture. All rights reserved. 8 Once services and prices are agreed to with service provider (vendor), and contract is signed, the contract compliance will be set up in SAP® Ariba®. This is a onetime activity for each vendor contract. 110 - USA A&E ADJUSTERS CHICAGO, IL
  9. 9. Copyright 2018 Accenture. All rights reserved. 9 Contract details include contract terms, pricing terms and tolerance limits. Vendor invoice will be validated against these contract terms for contract compliance. 2. CLAIM ADJUSTOR ASSIGNS SUPPLIER A&E ADJUSTERS A&E ADJUSTERS CHICAGO, IL ADJUSTERS
  10. 10. 2. CLAIM ADJUSTOR ASSIGNS SUPPLIER Copyright 2018 Accenture. All rights reserved. 10 Supplier Appointment screen allows users to add new appointments and manage existing appointments.
  11. 11. 2. CLAIM ADJUSTOR ASSIGNS SUPPLIER Copyright 2018 Accenture. All rights reserved. 11 Once users specify supplier appointment details, users can select from a list of available vendors from SAP® Ariba®. Supplier Appointment lightbox allows users to specify type of supplier and services needed.
  12. 12. 2. CLAIM ADJUSTOR ASSIGNS SUPPLIER Copyright 2018 Accenture. All rights reserved. 12 Once supplier is selected, details and status of appointment are displayed on Supplier Appointment screen. Selected supplier is added as a participant on claim; party details are created based on setup of vendor in SAP® Ariba®.
  13. 13. 3. VENDOR RECEIVES AN ASSIGNMENT USING LIGHT ACCOUNT Copyright 2018 Accenture. All rights reserved. 13 Vendors will receive interactive email with details of the assignment. A&E Adjusters, A&E Adjusters, Valuation and Estimate Service acknowledgement or request for additional services will be made by vendor using Order Confirmation functionality in Light Account. May require customization to meet claims requirements. A&E ADJUSTERS 161 N. Clark St, Chicago IL 60061-0267 United States A&E ADJUSTERS 161 N. Clark St, Chicago IL 60061-0267 United States
  14. 14. 4. ADJUSTOR UPDATES ASSIGNMENT Copyright 2018 Accenture. All rights reserved. 14 If additional services are registered by vendor, claims system creates a task for claim adjustor to review additional services and approve.
  15. 15. 4. ADJUSTOR UPDATES ASSIGNMENT Copyright 2018 Accenture. All rights reserved. 15 Existing supplier appointment will display updated status if additional services are registered by vendor.
  16. 16. 4. ADJUSTOR UPDATES ASSIGNMENT Copyright 2018 Accenture. All rights reserved. 16 Claim adjustor can update types of services requested to reflect the additional services registered by vendor. Claim adjustor views updates to pricing based on new services and can select alternative vendors if needed.
  17. 17. 5. VENDOR INVOICES VIA LIGHT ACCOUNT Copyright 2018 Accenture. All rights reserved. 17 Vendors can create invoice from the interactive email received. The invoice will be matched against contracted prices and can be rejected or updated by claims adjuster. If invoice is updated, vendor will receive another email to confirm the changes. A&E ADJUSTERS 161 N. Clark St, Chicago IL 60061-0267 United States
  18. 18. 6. ARIBA CONFIRMS INVOICE MEETS CONTRACTUAL RATES AND PASSES APPROVED INVOICE TO THE CLAIMS SYSTEM Copyright 2018 Accenture. All rights reserved. 18 When supplier appointment is completed, vendor invoices through SAP® Ariba® with the procurement network automatically sending invoice to claims system.
  19. 19. 7. ADJUSTOR MAKES PAYMENT Copyright 2018 Accenture. All rights reserved. 19 Claims system automatically issues payment to vendor on claim based on invoice information.
  20. 20. PROCESS MANAGEMENT
  21. 21. PROCESS MANAGEMENT – BUILDING THE SYSTEM Copyright 2018 Accenture. All rights reserved. 21 WHAT IS NEEDED FOR A PROCUREMENT TO CLAIMS SYSTEM? BUILDING THE SYSTEM Claims Data Dictionary team, Claims IT, and SAP® Ariba® team to set-up catalog of available vendors, the services they offer, and their pricing. Claims IT and Claims Data Dictionary team to incorporate new fields and values into claims system. Claims IT and SAP® Ariba team to develop the services and system configurations to integrate the claims.
  22. 22. PROCESS MANAGEMENT: MAINTAINING THE PROCESS Copyright 2018 Accenture. All rights reserved. 22 WHAT IS NEEDED TO MAINTAIN A SEAMLESS PROCUREMENT TO CLAIMS SYSTEM? SAP® Ariba® team to communicate frequently with vendors to maintain accurate pricing and service information. Establish update procedures for managing data between SAP® Ariba® team and Claims Data Dictionary team, and to keep vendors / services / pricing up-to-date and in sync with data in SAP® Ariba®. THIS INCLUDES Frequent communication between SAP® Ariba® and Claims Data Dictionary teams. MANAGING THE PROCESS SAP® Ariba® team / Claims IT / Claims Data Dictionary team to implement error handling and correction procedure if vendor appointments are created with outdated data, as updates will not be immediate. Manual updates or technology-enabled updates of vendors / services / pricing. There will be a requirement to actively manage production build so values remain in sync.
  23. 23. MATT LEHMAN Managing Director Accenture Financial Services matthew.a.lehman@accenture.com NICK ARVETIS Management Consulting Senior Manager Accenture Financial Services nicholas.s.arvetis@accenture.com BRIAN SAUNDERS Deal Execution Senior Manager Accenture Financial Services brian.c.saunders@accenture.com SHIVANI DEO Technology Consulting Manager Accenture Financial Services shivani.deo@accenture.com SUSAN NEFF Managing Director Accenture Finance & Risk susan.e.neff@accenture.com ZORAWAR SINGH Management Consulting Senior Manager Accenture Financial Services zorawar.singh@accenture.com JONATHAN WICKSALL Functional Strategy Senior Manager Accenture Strategy jonathan.f.wicksall@accenture.com BRANDON HUNTOWSKI Technology Consultant Accenture Financial Services brandon.j.huntowski@accenture.com Copyright 2018 Accenture. All rights reserved. 23 TO FIND OUT MORE
  24. 24. DISCLAIMER This presentation is intended for general informational purposes only and does not take into account the reader’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network —Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com Copyright 2018 Accenture. All rights reserved. 24

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