The pressures on traditional communications service providers (CSP) have never been more varied and intense. They are at an unprecedented crossroads. One path likely leads to growth and success and the other path likely leads to stagnation or decline, with CSPs unable to integrate new workforces, re-think how work gets done, or lead the workforce of the future. What determines success or stagnation? Learn more about how organizations can unlock the value of their human capital and successfully implement and expand strategies and ideas. Visit: http://www.accenture.com/CSPWorkforce

1. Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Success or stagnation in
the communications
industry?
Unlock the value of your human capital
in the digital age

2. 2Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
The communications industry is in flux. From global
expansion to the smart home, new forms of competition
and consumer behavior are continually threatening
traditional models.
But communication service providers — CSPs — may be
ignoring a key part of the strategy: people.

3. 3Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
To rewire for today’s landscape, it’s
essential to unlock your human
capital.

4. 4Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
UNLOCKING YOUR HUMAN
CAPITAL
Master the balancing act by shifting
resources between traditional and
new jobs. Digital calls for new roles
and an organizational structure that
breaks down silos and flattens
hierarchies.
1

5. 5Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Connect the dots. Rethink the type of
talent you need and how it’s
accessed. Embrace contributions
from outside resources and foster
growth and development
opportunities for employees.
2
UNLOCKING YOUR HUMAN
CAPITAL

6. 6Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Reinvent traditional jobs. Embrace
technology to re-invigorate traditional
roles and foster digital literacy.
3
UNLOCKING YOUR HUMAN
CAPITAL

7. 7Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Crack the leadership code and foster
a culture that stresses digital-era
concepts such as experimentation,
collaboration and agility.
4
UNLOCKING YOUR HUMAN
CAPITAL

8. 8Copyright © 2015 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
LEARN MOREabout the CSP workforce of the future
with our full report:
Success or stagnation in
the communications industry?
Unlock the value of your human capital in the digital age